Returned an item I've tested, refund rejected
Discussion
Evening all,
After some advice please.
I've ordered a few items, from a new supplier and average reined them as I just don't like them (hair clippers if anyone's interested ) they were by hairdressing terms expensive items (£200 each)
I returned themy in clean condition .
Now ive had an email from the suppliers saying they can't refund as the item has clearly been used and they found a few hairs in the teeth of both items.
Where do I stand?
In my view is i tried them, didn't like them and would like a refund as they just don't suit my style of cutting. How can you know how good a product is without testing?
They've said they're retuning the items to me which I'll obviously refuse as I did buy a set from them I did like and have no use for another 2 sets of clippers.
All help appreciated
Matt
After some advice please.
I've ordered a few items, from a new supplier and average reined them as I just don't like them (hair clippers if anyone's interested ) they were by hairdressing terms expensive items (£200 each)
I returned themy in clean condition .
Now ive had an email from the suppliers saying they can't refund as the item has clearly been used and they found a few hairs in the teeth of both items.
Where do I stand?
In my view is i tried them, didn't like them and would like a refund as they just don't suit my style of cutting. How can you know how good a product is without testing?
They've said they're retuning the items to me which I'll obviously refuse as I did buy a set from them I did like and have no use for another 2 sets of clippers.
All help appreciated
Matt
On the other hand, it may well be that he distance selling regulations (or whatever they are called now) are in the OP's favour. How is he supposed to learn that the products are unsuitable unless he tries them?
It's a drag from the supplier's point of view but that's the problem with doing business by mail order.
Anyone know what 'average reined' means?
It's a drag from the supplier's point of view but that's the problem with doing business by mail order.
Anyone know what 'average reined' means?
IINM most items such as jewellery and personal grooming devices are non-returnable due to the nature of their use.
As others have said, would you want to use a pair of clippers that may have been used on some other blokes greasy bonce?
Or, worse, used on someone else's groin hair? (it happens)
There's also the risk that you've cut yourself on them - transfer of infections, etc.
Most times when you buy stuff like this, there's a disclaimer stating they're non-refundable.
As others have said, would you want to use a pair of clippers that may have been used on some other blokes greasy bonce?
Or, worse, used on someone else's groin hair? (it happens)
There's also the risk that you've cut yourself on them - transfer of infections, etc.
Most times when you buy stuff like this, there's a disclaimer stating they're non-refundable.
Do distance selling regulations apply to B2B purchases? I thought they didn't, so the OP (assuming that he is a barber/hairdresser) has to rely on the seller's stated terms and conditions.
I buy from a business supplier, and have to tick a box saying that I agree to their terms each time I place an electronic order.
I buy from a business supplier, and have to tick a box saying that I agree to their terms each time I place an electronic order.
The Tea Boy said:
OK I take the points above.
I shall have them returned to me, clean them back up with air line and retun them again.
As per the above poster regarding an open box, happened to me numerous times and have no issue with it.
Matt
Oh deary me- You've been an idiot, accept the fact you should have done more research rather than wasting everyone else's time trying to return them again! I shall have them returned to me, clean them back up with air line and retun them again.
As per the above poster regarding an open box, happened to me numerous times and have no issue with it.
Matt
The Tea Boy said:
OK I take the points above.
I shall have them returned to me, clean them back up with air line and retun them again.
As per the above poster regarding an open box, happened to me numerous times and have no issue with it.
Matt
The problem is that they're used, not that they have hair on them. You really think the same company will refund you now they don't have hair on them, even though they know you've used them?I shall have them returned to me, clean them back up with air line and retun them again.
As per the above poster regarding an open box, happened to me numerous times and have no issue with it.
Matt
Going on your description of the events would I be correct in saying that you are working as a hairdresser and that you bought these items to use in connection with your business?
If so it may well be that you are not covered by the Consumer Contracts Regulations 2013 (which replaced the Distance Selling Regulations) as you would not be a 'consumer' as defined in the legislation but a 'business' & any refunds/returns would be governed by the sellers Terms and Conditions.
https://www.wholesaleclearance.co.uk/blog/differen...
If so it may well be that you are not covered by the Consumer Contracts Regulations 2013 (which replaced the Distance Selling Regulations) as you would not be a 'consumer' as defined in the legislation but a 'business' & any refunds/returns would be governed by the sellers Terms and Conditions.
https://www.wholesaleclearance.co.uk/blog/differen...
V12 Virgin said:
Oh deary me- You've been an idiot, accept the fact you should have done more research rather than wasting everyone else's time trying to return them again!
How much more research can you do after reading about the product and reviews?Agreee I've obviously been rather naive.
Lesson learnt, buy from usual supplier in future.
Looks like they'll be going on ebay then.
Matt
The Tea Boy said:
V12 Virgin said:
Oh deary me- You've been an idiot, accept the fact you should have done more research rather than wasting everyone else's time trying to return them again!
How much more research can you do after reading about the product and reviews?Agreee I've obviously been rather naive.
Lesson learnt, buy from usual supplier in future.
Looks like they'll be going on ebay then.
Matt
I'm usually all in favour of consumer rights, let's face it, each and everyone of us has been ripped off by a company at some point.
However... I'm afraid I'm this case I don't believe the company should. The risk of blood borne infections and other nasties is there, so why would any company take that risk? I use clippers to do my own hair (or lack of) and everytime I've bought a pair it clearly states it cannot be returned for hygiene reasons.
Sorry OP, may have to learn from a mistake here.
However... I'm afraid I'm this case I don't believe the company should. The risk of blood borne infections and other nasties is there, so why would any company take that risk? I use clippers to do my own hair (or lack of) and everytime I've bought a pair it clearly states it cannot be returned for hygiene reasons.
Sorry OP, may have to learn from a mistake here.
Edited by CoreyDog on Thursday 20th July 19:25
The item is now used and as such had a reduced value. Why should the supplier take it back and offer a full refund and take a hit on the product which will then have to either be sold with a discount or just sit on the shelf unsaleable because they don't have a customer based for used grooming products?
Am I missing something here?
Am I missing something here?
Distance selling regulations are meant to give you the same opportunities to check goods the way you be able to in a shop.
If you are buying clothes, you could expect to be allowed to try them on in the shop, so you would expect to be able to return clothes bought online that had been tried on.
If you wanted to buy a set of hair clippers from john lewis you could expect to be allowed to take them out the box and have a look at them, but I think if you tried to cut someone's hair with them in the shop you might find yourself shopping in a different department store in future.
Sounds like a business to business transaction anyway, so you don't get the same consumer rights.
If you are buying clothes, you could expect to be allowed to try them on in the shop, so you would expect to be able to return clothes bought online that had been tried on.
If you wanted to buy a set of hair clippers from john lewis you could expect to be allowed to take them out the box and have a look at them, but I think if you tried to cut someone's hair with them in the shop you might find yourself shopping in a different department store in future.
Sounds like a business to business transaction anyway, so you don't get the same consumer rights.
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