BA pilot strike refund question
Discussion
So thanks to the strike my flight home has been canceled. I have arranged a new return flight already but unsure on the refund side of things.
Will I be able to get a refund for that leg only as the online form is not overly clear and I don’t want to risk canceling the flight to london as the alternatives don’t work for me.
Have tried calling but as expected the call center is bit busy and not taking my call.
Will I be able to get a refund for that leg only as the online form is not overly clear and I don’t want to risk canceling the flight to london as the alternatives don’t work for me.
Have tried calling but as expected the call center is bit busy and not taking my call.
I've also had a flight cancelled. I went through the refund process and it clearly states that the whole booking is cancelled and refunded. You'd then need to re-book the single fare at whatever the current availability and price is.
I've changed mine to another airline completely.
However I just got a follow up email saying my BA flight is now reinstated! What a mess they are in. I'm now trying to confirm my cancellation and refund wil go through fully as I want to stick with my new arrangements (largely because they are not cancellable).
I've changed mine to another airline completely.
However I just got a follow up email saying my BA flight is now reinstated! What a mess they are in. I'm now trying to confirm my cancellation and refund wil go through fully as I want to stick with my new arrangements (largely because they are not cancellable).
Had an email yesterday to tell me that my flight (Glasgow to London) on the 11th Sept was cancelled (yes the day after the planned strike).
I cancelled the booking online and got the £73 back for two flights.
Rebooked on Flybe - £145 quid for two.
Just received another BA email.
"We contacted you yesterday to advise you that your flight to London on 11 September 2019 was cancelled. We’re pleased to update you that your flight will now be operating as originally planned. We’re sorry for any inconvenience or concern this caused."
Great - £72 down on the deal.
I cancelled the booking online and got the £73 back for two flights.
Rebooked on Flybe - £145 quid for two.
Just received another BA email.
"We contacted you yesterday to advise you that your flight to London on 11 September 2019 was cancelled. We’re pleased to update you that your flight will now be operating as originally planned. We’re sorry for any inconvenience or concern this caused."
Great - £72 down on the deal.
Utter shambles and embarrassing as our national carrier
Also had a mail saying my flight on 10th Sept back from NYC was cancelled.
After many unsuccessful attempts to call I rebook via the website for 11th Sept. Paid extra for parking at Heathrow, sorted a hotel, a pain but all sorted
1hr later my original flight back on.
The app has the wrong flight on it, the BA website says I’m on both. Utterly confusing
Also had a mail saying my flight on 10th Sept back from NYC was cancelled.
After many unsuccessful attempts to call I rebook via the website for 11th Sept. Paid extra for parking at Heathrow, sorted a hotel, a pain but all sorted
1hr later my original flight back on.
The app has the wrong flight on it, the BA website says I’m on both. Utterly confusing
I’ve had the cancelled, oh no you aren’t email for a Manchester to Heathrow flight on the 8th.
That is the least of my concerns though as the 9th Sept flight to Trinidad is definitely cancelled. I was due to be on a helicopter the following day to a gas platform. I’ll phone BA tomorrow when hopefully they might know what is going on.
Am I right in understanding that they have an obligation to get me there so should even book me a seat on a different airline?
That is the least of my concerns though as the 9th Sept flight to Trinidad is definitely cancelled. I was due to be on a helicopter the following day to a gas platform. I’ll phone BA tomorrow when hopefully they might know what is going on.
Am I right in understanding that they have an obligation to get me there so should even book me a seat on a different airline?
Following a tweet to BA I got the following response about my consequential costs for the cancelled-then-oops situation:
"Hi Iain, our Customer Relations team will assess any claim. You can set up a case via: http://ba.uk/l0hYXi. Chris"
... so I've put in a claim, but so far just received the auto response saying they will get back to me and they are very busy at the moment.
I've also now got a warning in my Manage booking for a separate trip where I have a flight on the 27th! But it just say there's a risk and not to do anything just now. Bit crap that I don't know whether to change my plans (and if I do so now I will get nothing from BA) or wait and see if they cancel it and try to handle it then, with very high risk of alternatives being not possible.
I've stuck with BA and OneWorld for years - 50-100 flights a year since 2011... seriously looking at flipping to Star Alliance from next year.
"Hi Iain, our Customer Relations team will assess any claim. You can set up a case via: http://ba.uk/l0hYXi. Chris"
... so I've put in a claim, but so far just received the auto response saying they will get back to me and they are very busy at the moment.
I've also now got a warning in my Manage booking for a separate trip where I have a flight on the 27th! But it just say there's a risk and not to do anything just now. Bit crap that I don't know whether to change my plans (and if I do so now I will get nothing from BA) or wait and see if they cancel it and try to handle it then, with very high risk of alternatives being not possible.
I've stuck with BA and OneWorld for years - 50-100 flights a year since 2011... seriously looking at flipping to Star Alliance from next year.
eein said:
Following a tweet to BA I got the following response about my consequential costs for the cancelled-then-oops situation:
"Hi Iain, our Customer Relations team will assess any claim. You can set up a case via: http://ba.uk/l0hYXi. Chris"
... so I've put in a claim, but so far just received the auto response saying they will get back to me and they are very busy at the moment.
I've also now got a warning in my Manage booking for a separate trip where I have a flight on the 27th! But it just say there's a risk and not to do anything just now. Bit crap that I don't know whether to change my plans (and if I do so now I will get nothing from BA) or wait and see if they cancel it and try to handle it then, with very high risk of alternatives being not possible.
I've stuck with BA and OneWorld for years - 50-100 flights a year since 2011... seriously looking at flipping to Star Alliance from next year.
I've also have a flight on the 27th. I want to change it now rather than last minute and like you say, finding the alternatives not being possible!"Hi Iain, our Customer Relations team will assess any claim. You can set up a case via: http://ba.uk/l0hYXi. Chris"
... so I've put in a claim, but so far just received the auto response saying they will get back to me and they are very busy at the moment.
I've also now got a warning in my Manage booking for a separate trip where I have a flight on the 27th! But it just say there's a risk and not to do anything just now. Bit crap that I don't know whether to change my plans (and if I do so now I will get nothing from BA) or wait and see if they cancel it and try to handle it then, with very high risk of alternatives being not possible.
I've stuck with BA and OneWorld for years - 50-100 flights a year since 2011... seriously looking at flipping to Star Alliance from next year.
gr1340 said:
E.U rules, so post 31/10/19, I guess they're out of the window for you 'islanders'?sas62 said:
Had an email yesterday to tell me that my flight (Glasgow to London) on the 11th Sept was cancelled (yes the day after the planned strike).
I cancelled the booking online and got the £73 back for two flights.
Rebooked on Flybe - £145 quid for two.
Just received another BA email.
"We contacted you yesterday to advise you that your flight to London on 11 September 2019 was cancelled. We’re pleased to update you that your flight will now be operating as originally planned. We’re sorry for any inconvenience or concern this caused."
Great - £72 down on the deal.
For what its worth I emailed BA asking them to repay my £72 loss on top of the refund. Today I got acknowledgment that it had been allocated a complaint id and was working its way though the systemI cancelled the booking online and got the £73 back for two flights.
Rebooked on Flybe - £145 quid for two.
Just received another BA email.
"We contacted you yesterday to advise you that your flight to London on 11 September 2019 was cancelled. We’re pleased to update you that your flight will now be operating as originally planned. We’re sorry for any inconvenience or concern this caused."
Great - £72 down on the deal.
eein said:
Following a tweet to BA I got the following response about my consequential costs for the cancelled-then-oops situation:
"Hi Iain, our Customer Relations team will assess any claim. You can set up a case via: http://ba.uk/l0hYXi. Chris"
... so I've put in a claim, but so far just received the auto response saying they will get back to me and they are very busy at the moment.
I've also now got a warning in my Manage booking for a separate trip where I have a flight on the 27th! But it just say there's a risk and not to do anything just now. Bit crap that I don't know whether to change my plans (and if I do so now I will get nothing from BA) or wait and see if they cancel it and try to handle it then, with very high risk of alternatives being not possible.
I've stuck with BA and OneWorld for years - 50-100 flights a year since 2011... seriously looking at flipping to Star Alliance from next year.
To conclude my interaction with BA, I submitted a claim, they assessed it after I provided all the receipts, and they have fully refunded all my costs for changing plans. This was approx £1200 for an alternative flight to Zurich, and a delta on my car hire and UK airport parking."Hi Iain, our Customer Relations team will assess any claim. You can set up a case via: http://ba.uk/l0hYXi. Chris"
... so I've put in a claim, but so far just received the auto response saying they will get back to me and they are very busy at the moment.
I've also now got a warning in my Manage booking for a separate trip where I have a flight on the 27th! But it just say there's a risk and not to do anything just now. Bit crap that I don't know whether to change my plans (and if I do so now I will get nothing from BA) or wait and see if they cancel it and try to handle it then, with very high risk of alternatives being not possible.
I've stuck with BA and OneWorld for years - 50-100 flights a year since 2011... seriously looking at flipping to Star Alliance from next year.
So all in I'm happy that they've handled the compensation fairly and fully.
SunsetZed said:
Anyone know how this works if you've booked using Avios points? Do you simply get the points back and have to pay for replacement flights with another carrier yourself?
Friend of mine is in this exact position. Going to Osaka with BA, they rebooked him onto finnair which is a stroke of luck because they’re way better than BA and he lands an hour earlier.djc206 said:
SunsetZed said:
Anyone know how this works if you've booked using Avios points? Do you simply get the points back and have to pay for replacement flights with another carrier yourself?
Friend of mine is in this exact position. Going to Osaka with BA, they rebooked him onto finnair which is a stroke of luck because they’re way better than BA and he lands an hour earlier.SunsetZed said:
Anyone know how this works if you've booked using Avios points? Do you simply get the points back and have to pay for replacement flights with another carrier yourself?
My original booking was with Avios. What they did in the end was they did not refund my BA booking, and just paid the full cash amount for my new flight booking. This means I have paid only the original BA avios and tax amounts.Gassing Station | Holidays & Travel | Top of Page | What's New | My Stuff