Macan Transfer box failure
Discussion
I own an 2015 Macan S, 32000 miles and have problems which having read other blogs is clearly the common transfer box failure, Like driving over pave in 1st and 2nd and on hills. Am presently in Glasgow
Car is out of warranty and otherwise ideal. I hear the cost of repair through main dealers can be £3-4K
Any advice as to how to get Porsche to contribute, given it is a common problem and the car is still young? If not who would be recommended in Glasgow and around as Porsche specialists?
All advice welcome
Car is out of warranty and otherwise ideal. I hear the cost of repair through main dealers can be £3-4K
Any advice as to how to get Porsche to contribute, given it is a common problem and the car is still young? If not who would be recommended in Glasgow and around as Porsche specialists?
All advice welcome
GavinRTait said:
I own an 2015 Macan S, 32000 miles and have problems which having read other blogs is clearly the common transfer box failure, Like driving over pave in 1st and 2nd and on hills. Am presently in Glasgow
Car is out of warranty and otherwise ideal. I hear the cost of repair through main dealers can be £3-4K
Any advice as to how to get Porsche to contribute, given it is a common problem and the car is still young? If not who would be recommended in Glasgow and around as Porsche specialists?
All advice welcome
Right then....as a owner of a 2015 Macan S with 29k miles, we have gone through two transfer boxes. First one went at 17k and latest at 29k miles. Our car was out of warranty when it went again at 29k miles, but Porsche paid 99% of the bill. We have owned the car from new and always have our car serviced at our OPC. Nobody else touches it, which helps in situations like this I believe.Car is out of warranty and otherwise ideal. I hear the cost of repair through main dealers can be £3-4K
Any advice as to how to get Porsche to contribute, given it is a common problem and the car is still young? If not who would be recommended in Glasgow and around as Porsche specialists?
All advice welcome
Transfer box failure is a known issue and recognised by Porsche.
Speaking to our Porsche Technician, the transfer box has been redesigned I believe twice and new part numbers released - a sign according to the tech that a part has been redesigned and improved.
The problem appears to stem from pressure and temperatures being too high in the transfer box itself, which is damaging the iternals. They begin to slip/grind and not engage, which is the ‘bump’ you feel on drive off. The newly designed transfer box which we’ve just had fitted has been redesigned with vent lines apparently and is anticipated to solve the issue completely. The technicians identify the fault by unplugging a connection to the transfer box, taking it on a test drive and if that ‘bump’ disappears, then hey presto, they’ve identified a faulty transfer box.
Our Macan was out of warranty when the second box went, but always fully maintained by our local opc, had ‘n’ rated rear tyres (so no missmatch of tyres to cause additional stress on the transfer box), so basically no excuses for Porsche AG not to honour replacing what was our second box in circa 18 months. We also have a Macan GTS build slot deposit, so more reason for the OPc/Porsche to do the right thing.
The cost of the job would have been £3k, but to Porsche AG and our local OPC credit they footed the bill. You can’t ask for more than that.
Good luck with your OPC and you should be pushing for Porsche to cover the cost, even outside of warranty, given its a design fault with a redesigned new part.
Find others with the same issue and link to these in your email to PGB to show you know it's a common issue. Threaten to sue PGB under 6 year statutory rights as the car isn't satisfactory. Give them 14 days to agree to replace the box or you'll issue proceedings.
I've won twice against PGB and my OPC by standing up to them like this. Why should you pay anything when it's so common a problem?
I've won twice against PGB and my OPC by standing up to them like this. Why should you pay anything when it's so common a problem?
DJMC said:
Find others with the same issue and link to these in your email to PGB to show you know it's a common issue. Threaten to sue PGB under 6 year statutory rights as the car isn't satisfactory. Give them 14 days to agree to replace the box or you'll issue proceedings.
I've won twice against PGB and my OPC by standing up to them like this. Why should you pay anything when it's so common a problem?
This^^^I've won twice against PGB and my OPC by standing up to them like this. Why should you pay anything when it's so common a problem?
It's clearly 'not fit for purpose' regardless of warranty standing, it's a s
t part that fails regularly within what most would constitute the reasonable wear and tear period...Good luck with this. My 2014 (34k miles) MacanS petrol threw its transfer box shortly after I bought it last year. Mine was an OPC car so was warrantied and no issue but it was confirmed (as I already knew when I took it in) that it was a reoccuring issue.
Mine had evidently already had a new box at 20k miles.
The line I got fed was that the original box didn't have baffles in it which resulted in oil starvation and the subsequent grinding. Interesting that there's two different stories going about through OPC Service desks.
Hope you have luck with "Goodwill" from Porsche - it is, as others have pointed out, a known issue and therefore whether in or out of warranty, a replacement should at least be honoured or receive a large contribution.
Mine had evidently already had a new box at 20k miles.
The line I got fed was that the original box didn't have baffles in it which resulted in oil starvation and the subsequent grinding. Interesting that there's two different stories going about through OPC Service desks.
Hope you have luck with "Goodwill" from Porsche - it is, as others have pointed out, a known issue and therefore whether in or out of warranty, a replacement should at least be honoured or receive a large contribution.
DJMC said:
Find others with the same issue and link to these in your email to PGB to show you know it's a common issue. Threaten to sue PGB under 6 year statutory rights as the car isn't satisfactory. Give them 14 days to agree to replace the box or you'll issue proceedings.
I've won twice against PGB and my OPC by standing up to them like this. Why should you pay anything when it's so common a problem?
Yes. Being passive aggressive always works when you want goodwill 😆. And to clarify they only have to contribute a percentage to the costs under the 6 year rule. Not pay outright.I've won twice against PGB and my OPC by standing up to them like this. Why should you pay anything when it's so common a problem?
GavinRTait said:
Finally after much negotiation Porche GB agreed to pay 100% of cost of a new box with me to pay £400 towards labour. Final offer. Not ideal but better than £2.5K. 2 year warranty on the new box, so we shall see.
Sounds like you got a fair deal. Porsche are pretty good at standing behind their product. 2 year warranty on new transfer box provides peace of mind. Hopefully the newly designed transfer box will sort the issue once and for all. I also have a 2015 Macan S, just had a major service at Porsche Glasgow 6 weeks ago at 16,700 miles.
The car was in their workshop last Monday for a new Oxygen sensor and as part of their vehicle inspection the technician noted on the test drive a judder from the car and stated on their vehicle report "transfer box investigation required"
Can you advise how you went about your replacement transfer box via Porsche Glasgow?
The car was in their workshop last Monday for a new Oxygen sensor and as part of their vehicle inspection the technician noted on the test drive a judder from the car and stated on their vehicle report "transfer box investigation required"
Can you advise how you went about your replacement transfer box via Porsche Glasgow?
GavinRTait said:
DJMC, do you have reference for the 6 year rule?
G
Sorry didn't see that in time. It's your "statutory right" to sue anyone for anything you buy: https://europa.eu/youreurope/citizens/consumers/sh...G
But, as has been said, it doesn't automatically entitle you to all of your money back or for all of a defect to be paid for.
However most well known brands would hate to be sued, and their costs defending any action would likely be significant.
Seems you've had a satisfactory outcome anyway.
Manwhoneverwas,
Snap. Your box will be U/S as was mine. Contact Lyndsey.Just@PorscheGlasgow.co.uk She was the young lady who dealt with me and should remember V10 GRT.
When I went in I made it clear I had evidence of precedent from this website and others and had no intention of paying to replace a clearly faulty product. She was very good at clearing matters with PorscheGB who paid for the new box. I was asked for a payment for labour which I challenged and it was reduced to a satisfactory level just over £400 incl vat A good deal in the circumstances I thought.
You should get the same as your Macan is same age but even fewer miles. I suspect Porsche accept the product is not fit for service and rather than a very expensive widespread recall are dealing with individual cases on this basis.
Good news is after the repair the car is running sweet as a nut and goes+++. As it should.
GRT
Snap. Your box will be U/S as was mine. Contact Lyndsey.Just@PorscheGlasgow.co.uk She was the young lady who dealt with me and should remember V10 GRT.
When I went in I made it clear I had evidence of precedent from this website and others and had no intention of paying to replace a clearly faulty product. She was very good at clearing matters with PorscheGB who paid for the new box. I was asked for a payment for labour which I challenged and it was reduced to a satisfactory level just over £400 incl vat A good deal in the circumstances I thought.
You should get the same as your Macan is same age but even fewer miles. I suspect Porsche accept the product is not fit for service and rather than a very expensive widespread recall are dealing with individual cases on this basis.
Good news is after the repair the car is running sweet as a nut and goes+++. As it should.
GRT
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