Macan Transfer box failure
Discussion
D.R.S said:
Will let people know how I get on when Porsche Reading examine it end January. As that is a good few weeks away and I still have to drive it I will do what Darranu said further up this thread and that is change the fluid. I will keep the stuff that comes out.
I would be very wary of doing anything to it at all at this stage. You have already contacted Porsche about the matter and they are going to check it out. Why do something which may allow them to turn round and accuse you of causing more problems or even make it more difficult for them to assess/find any problem? If you're that worried about it why not ask them if it's worthwhile doing what you suggest while waiting for your appointment?
OK car went in this morning and they have confirmed what I thought and the transfer box is the problem. The bad news is that including the cost of the investigation it is just shy of £3,500 plus VAT. Good news is that Porsche are contributing 80% so reasonably happy with that bearing in mind its out of warranty.
D.R.S said:
OK car went in this morning and they have confirmed what I thought and the transfer box is the problem. The bad news is that including the cost of the investigation it is just shy of £3,500 plus VAT. Good news is that Porsche are contributing 80% so reasonably happy with that bearing in mind its out of warranty.
Have you read the previous posts?Other owners have only had to contribute £400 & £464. You're having to pay over a grand!
I would go back to them and tell them that it's a known problem and are not willing to pay that much towards it.
- Dominatetheshowroom
GreatGranny said:
D.R.S said:
OK car went in this morning and they have confirmed what I thought and the transfer box is the problem. The bad news is that including the cost of the investigation it is just shy of £3,500 plus VAT. Good news is that Porsche are contributing 80% so reasonably happy with that bearing in mind its out of warranty.
Have you read the previous posts?Other owners have only had to contribute £400 & £464. You're having to pay over a grand!
I would go back to them and tell them that it's a known problem and are not willing to pay that much towards it.
- Dominatetheshowroom
It’s a fair contribution considering he hasn’t protected his investment and taken out a warranty.
NelsonM3 said:
20% of £3500 is £700. The contributions will differ based on age/mileage/number of owners/service history etc.
It’s a fair contribution considering he hasn’t protected his investment and taken out a warranty.
No, I think it's unfair. As I said earlier this is such a well known design/manufacturing fast it should have been dealt with under a recall and therefore PGB should be stumping up the full cost. I've experienced this "brush off" first hand with PGB over my micro-pitted wheels but if you are persistent, logical, and calm in your argument they may well relent, as they did with me.It’s a fair contribution considering he hasn’t protected his investment and taken out a warranty.
I'm sure they're instructed to get away with what they can, that makes perfect commercial sense, but when pushed they'll give.
Try "I'm not happy" and keep pushing them.
Hi Everyone - I've been watching this post with interest as I have just had my 2015 Porche Macan confirmed as having the same transfer box issue but the Porche garage have just confirmed that Porche will not cover any cost due to the fact they did not do its one and only service. It was done by the independent dealer I bought the car from 3 years ago (as I live on the Isle of Man we did not have a Porche dealer until just recently).
I would appreciate any advice from anyone else who might have had the same issue please?
Thanks in advance - I feel very angry as it is my first ever Porche which I saved up very hard to buy and I was really pleased with it otherwise.
I would appreciate any advice from anyone else who might have had the same issue please?
Thanks in advance - I feel very angry as it is my first ever Porche which I saved up very hard to buy and I was really pleased with it otherwise.
Edited by Laddiechops on Monday 3rd February 11:22
Laddiechops said:
Hi Everyone - I've been watching this post with interest as I have just had my 2015 Porche Macan confirmed as having the same transfer box issue but the Porche garage have just confirmed that Porche will not cover any cost due to the fact they did not do its one and only service. It was done by the independent dealer I bought the car from 3 years ago (as I live on the Isle of Man we did not have a Porche dealer until just recently).
I would appreciate any advice from anyone else who might have had the same issue please?
Thanks in advance - I feel very angry as it is my first ever Porche which I saved up very hard to buy and I was really pleased with it otherwise.
Firstly, why only one service if it's a 2015 car? It should have had two. That could be the real problem?I would appreciate any advice from anyone else who might have had the same issue please?
Thanks in advance - I feel very angry as it is my first ever Porche which I saved up very hard to buy and I was really pleased with it otherwise.
Edited by Laddiechops on Monday 3rd February 11:22
Otherwise Google "Block exemption car warranty" and you'll get results such as this one: https://www.theaa.com/driving-advice/service-repai...
They all say similar to the AA's, as per the link above and quote from it under...
"Servicing a new car
Changes to the BER in 2002 included clauses intended to increase choice when it comes to servicing of a new car. You cannot be obliged e.g. as a condition of warranty, to have your car serviced by a franchised dealer.
Other changes at that time permitted multi-brand showrooms and no longer obliged dealers to combine sales and service/repair – though most have continued to do so.
The work can be carried out by an independent garage as long as that garage uses manufacturer approved parts and correctly follows the manufacturer's service schedule. Independent garages generally have much lower overheads than franchised dealers so their hourly labour rate is also cheaper.
Although you are free to have your car serviced at whichever garage you like - and benefit from the cost savings - you can't then expect much help and goodwill from the manufacturer if the car develops a major fault just after the warranty has expired. Manufacturers often cite lack of loyalty on the customer's part as the reason for their decision not assist with the cost of a repairs AFTER the warranty has expired."
IF you have an extended warranty (do you?) Porsche would have to prove that the independent dealer did NOT use OEM parts AND ALSO that the non-Porsche parts caused the issue with your transfer box. Otherwise the BER protects you.
If no warranty, you only have the 6 year statute of limitations to protect you if you can prove that the fault is a manufacturing fault present at the time the car was built. You could do this with sufficient evidence but how to contact all the owners who have had the same issue?
I'd take legal advice on this. Do you have legal expenses cover with your home or car insurance? If so, they offer free legal guidance and will take up cases if there's more than a 50% chance of success. My opinion is they'd decline to represent you on this one as it sounds as though the car is out of warranty with a missed service. But their advice is free and you could always go to law yourself (or threaten to).
Thank you for your reply an advice. It is an April 2015 car I bought in April 2017 and I was advised it only needed a service when it was 4 years old (last year - it had a mini service before I had it but not a full service) - do you think this is incorrect? It as has only done 27,000 miles
The independent dealer is reputable and would use Porche parts if they were needed but it didn't need any work doing as such. And yes it is out of any warranty unfortunately.
I do have legal advice with my insurance so will certainly follow your advice and contact them.
I am so disappointed to be honest as I really like the car but more so feel really let down as it was so expensive to buy I thought it would be a car I'd have until i didn't need another one.
Thanks again and all advice welcome as while I have joined 'piston heads' - I am not one!
The independent dealer is reputable and would use Porche parts if they were needed but it didn't need any work doing as such. And yes it is out of any warranty unfortunately.
I do have legal advice with my insurance so will certainly follow your advice and contact them.
I am so disappointed to be honest as I really like the car but more so feel really let down as it was so expensive to buy I thought it would be a car I'd have until i didn't need another one.
Thanks again and all advice welcome as while I have joined 'piston heads' - I am not one!
Edited by Laddiechops on Monday 3rd February 18:28
Minor service every 2yrs or 20000 miles, major service at 40000.
Unfortunately goodwill is just that. If it’s out of warranty and not serviced exactly as per the book by Porsche, I don’t think you are going to get any goodwill
Good luck though, as I know how much it spoils a great car when the ownership experience is tarnished like this.
Unfortunately goodwill is just that. If it’s out of warranty and not serviced exactly as per the book by Porsche, I don’t think you are going to get any goodwill
Good luck though, as I know how much it spoils a great car when the ownership experience is tarnished like this.
When my wife's BMW needed £10,000+ of repairs a few months back my legal advice line were happy that the widely publicised 260,000 BMWs in Europe which were a fire risk would confirm to a court that a problem was inherent with her model at the point of manufacture. The car was under extended warranty. BMW repaired it but we were considering rejecting it under statutory rights (6yrs).
The consumer protection act gives you these rights, within 6 years, but as I said before you have to prove the fault is widespread (which it is, and Porsche know it. So does my brother in law - his suffered it too) and you will only get a proportion of the value of the repair. Better than nothing.
Your OPC cannot say the reason for refusal of a goodwill contribution is down to you having it serviced elsewhere, unless they have reason to believe it wasn't serviced to Porsche spec. They can say it's out of warranty, but then you need to go down the CPA route. Read up on it before you speak to the legal advice people. Armed with a statute and threatening PGB head office calmly and logically you may get somewhere.
Let us know how you get on.
The consumer protection act gives you these rights, within 6 years, but as I said before you have to prove the fault is widespread (which it is, and Porsche know it. So does my brother in law - his suffered it too) and you will only get a proportion of the value of the repair. Better than nothing.
Your OPC cannot say the reason for refusal of a goodwill contribution is down to you having it serviced elsewhere, unless they have reason to believe it wasn't serviced to Porsche spec. They can say it's out of warranty, but then you need to go down the CPA route. Read up on it before you speak to the legal advice people. Armed with a statute and threatening PGB head office calmly and logically you may get somewhere.
Let us know how you get on.
DJMC said:
When my wife's BMW needed £10,000+ of repairs a few months back my legal advice line were happy that the widely publicised 260,000 BMWs in Europe which were a fire risk would confirm to a court that a problem was inherent with her model at the point of manufacture. The car was under extended warranty. BMW repaired it but we were considering rejecting it under statutory rights (6yrs).
The consumer protection act gives you these rights, within 6 years, but as I said before you have to prove the fault is widespread (which it is, and Porsche know it. So does my brother in law - his suffered it too) and you will only get a proportion of the value of the repair. Better than nothing.
Your OPC cannot say the reason for refusal of a goodwill contribution is down to you having it serviced elsewhere, unless they have reason to believe it wasn't serviced to Porsche spec. They can say it's out of warranty, but then you need to go down the CPA route. Read up on it before you speak to the legal advice people. Armed with a statute and threatening PGB head office calmly and logically you may get somewhere.
Let us know how you get on.
Thank you so much for replying.The consumer protection act gives you these rights, within 6 years, but as I said before you have to prove the fault is widespread (which it is, and Porsche know it. So does my brother in law - his suffered it too) and you will only get a proportion of the value of the repair. Better than nothing.
Your OPC cannot say the reason for refusal of a goodwill contribution is down to you having it serviced elsewhere, unless they have reason to believe it wasn't serviced to Porsche spec. They can say it's out of warranty, but then you need to go down the CPA route. Read up on it before you speak to the legal advice people. Armed with a statute and threatening PGB head office calmly and logically you may get somewhere.
Let us know how you get on.
I'll talk to the IOM Porsche garage again about the warranty re: the servicing as it was done by a good independent dealer as mentioned we never had a Porsche Dealer in the Isle of Man until last year.
I'll certainly keep you updated - without finding this forum I'd be at a real loss and if it can help others more the better!
cheers....
Edited by Laddiechops on Monday 3rd February 20:10
Laddiechops said:
Thank you for your reply an advice. It is an April 2015 car I bought in April 2017 and I was advised it only needed a service when it was 4 years old (last year - it had a mini service before I had it but not a full service) - do you think this is incorrect? It as has only done 27,000 miles
The independent dealer is reputable and would use Porche parts if they were needed but it didn't need any work doing as such. And yes it is out of any warranty unfortunately.
I do have legal advice with my insurance so will certainly follow your advice and contact them.
I am so disappointed to be honest as I really like the car but more so feel really let down as it was so expensive to buy I thought it would be a car I'd have until i didn't need another one.
Thanks again and all advice welcome as while I have joined 'piston heads' - I am not one!
A major service with brake fluid change is due at the four year interval. Non genuine and incomplete service history will be why it has been rejected.The independent dealer is reputable and would use Porche parts if they were needed but it didn't need any work doing as such. And yes it is out of any warranty unfortunately.
I do have legal advice with my insurance so will certainly follow your advice and contact them.
I am so disappointed to be honest as I really like the car but more so feel really let down as it was so expensive to buy I thought it would be a car I'd have until i didn't need another one.
Thanks again and all advice welcome as while I have joined 'piston heads' - I am not one!
Edited by Laddiechops on Monday 3rd February 18:28
Block Exemption laws do not apply here either as those are to protect your Manufacturers warranty, which is no longer valid on the car.
The 6 year consumer rule would’ve given you some rights to a contribution had you had it serviced to schedule. They are within their rights to reject a claim on those grounds. From a Technical/Manufacturer goodwill you are stuffed. Factoring in also you bought it from an Independent dealer doesn’t help either.
Your best bet would be to speak to Porsche Customer Services who will probably share a £1000 contribution with the dealer.
Another option you could put to the Centre would be to ask them to resubmit the good claim with the “Full Service History” question marked as yes.
If it then offers a big enough contribution and it’s worth it get them to carry out a major service (and brake fluid if required) to get the goodwill.
If it then offers a big enough contribution and it’s worth it get them to carry out a major service (and brake fluid if required) to get the goodwill.
I thought he explained it had a mini service (oil) before he bought it and another (major) at 4 years? That would be correct.
Am I mistaken?
If it's only had one service in 2017 then there's no chance whatsoever. The major 2yr service was due last year.
Am I mistaken?
If it's only had one service in 2017 then there's no chance whatsoever. The major 2yr service was due last year.
Edited by DJMC on Tuesday 4th February 22:21
Hi All
Just thought I'd update you where I got to with Porsche UK.
They have re-reviewed the case and agreed to a goodwill gesture to have the box replaced and we will pay £777.79 as we did not have an extended warranty.
I have accepted this is a reasonable amount to pay since a 1 year warranty would have been £800.
Nonetheless I did make the point several times that I strongly believe that the Porsche Macan 2015 should be on a recall for the issue.
It took a lot of persistence back and forth to Porsche but at least it's better than having to pay the full cost (which would have been c.£1900 - less than others on the thread have been quoted which is interesting in itself).
So it's always worth keeping at it...thank you all for your advice - without this I would have been lost and no doubt poorer!
Just thought I'd update you where I got to with Porsche UK.
They have re-reviewed the case and agreed to a goodwill gesture to have the box replaced and we will pay £777.79 as we did not have an extended warranty.
I have accepted this is a reasonable amount to pay since a 1 year warranty would have been £800.
Nonetheless I did make the point several times that I strongly believe that the Porsche Macan 2015 should be on a recall for the issue.
It took a lot of persistence back and forth to Porsche but at least it's better than having to pay the full cost (which would have been c.£1900 - less than others on the thread have been quoted which is interesting in itself).
So it's always worth keeping at it...thank you all for your advice - without this I would have been lost and no doubt poorer!
You could persevere with a Porsche for some ‘goodwill’ if it has a full Porsche History and the failure presumably occurred when it would have been under manufacturers warranty.
However, I think you would need to support it with an engineer’s report to confirm that the original damage was conclusively unrelated, and could not have caused damage to the gearbox.
This is the tricky area as, if it had been in an accident, there could have been shock loading on other components.
It’s one of the reasons cars are often written off. The assessor cannot fully determine what unseen items might have suffered consequential damage.
However, I think you would need to support it with an engineer’s report to confirm that the original damage was conclusively unrelated, and could not have caused damage to the gearbox.
This is the tricky area as, if it had been in an accident, there could have been shock loading on other components.
It’s one of the reasons cars are often written off. The assessor cannot fully determine what unseen items might have suffered consequential damage.
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