Porsche Car Connect Problem?

[Purple Man]

Is there a problem with the Porsche Car Connect Server? AS I have not been able to connect to it for the last week.

[cobra kid]

Do you have a Porsche?

[qwick69]

I have this problem all the time. Sometimes it works, sometimes it doesnt.

2nd Taycan, and both have done the same. One of the worst systems ever. Very very frustrating

[randlemarcus]

Apparently, there's a major update to the App coming in the near future. Given the frequency of updates to date, I shant be holding my breath. I know that it's a vast distance between a hardware company, and a software company, but way too many companies wave a token flag at doing software properly, and its just an all round bad experience.

[nutsyH]

110 days since my app connected. Vodaphone sent me a "health check" warning, unable to connect to car. Phoned them, they told me to have a hard reset done by OPC. OPC can't do it until January as no couresy cars available until then.

In view of these posts I have just phoned Vodaphone again. They tell me that their server connects to a Porsche server, which then connects to the car. Theft warnings etc from the car connect to Porsche and then transfers to Vodaphone. They are confident that this is a Porsche problem, not their servers.

[N111BJG]

I decided it was rubbish soon after I took delivery of my Macan

Mine is disconnected now, except every so often the fob thingy decides it needs a new battery, but I ignore it & it goes quiet.

My recently purchased 911 came complete with four fob thingy's, the dealer couldn't explain. It is also not connected.

[nutsyH]

So even when disconnected the system gives you a warning that the drivers fob is not connected? What a nuisance. I'm thinking of not renewing my subscription when it expires next May.

[Budweiser]

I’ve had two hard resets on my 718 GT4 Since September when I took delivery and it still doesn’t work. Yes it’s frustrating but I’m not particularly bothered to be honest.

I suspect Porsche aren’t the only manufacturer to have problems in this area. BMW have had lots of issues with their Motorcycle App.

My guess is it will all be sorted soon.

[Charlie_1]

Mine is working currently , but if its not working how do stand with insurance because your tracker wouldnt be working ?

[HokumPokum]

yup just received my 718 and it didn't work after the drive home from collection. OPC thinks needs a hardware reset.

so certainly not alone but should be nice if it works.

[nutsyH]

Charlie_1 said:

Mine is working currently , but if its not working how do stand with insurance because your tracker wouldnt be working ?

Checked with my insurer - no tracker warranty on it since last renewal. Nice.

[Roaringopenfire]

Very rarely works when I need it.

[neilf]

My 5mth old GT4 has already been back to OPC twice after I’ve been contacted by Vodafone to say it’s ‘failed a health check’.

Just had same email again today. The nice lady from Vodafone said their system hasn’t received a signal from my car since 21st October! (a couple of days since it was last being ‘hard reset’ at the OPC).

As mentioned by someone earlier, OPC to busy to look at it until January…

Anyone asked for a refund on their tracker fee?

[NEC3]

I'm in the same boat, next week will be the 3rd time my GT4 will have been in my OPC.

No tracker working equals no theft cover, it's not moved since last hard reset and probably won't now but if i did want to fly out for a run if it ever stops raining it wouldn't be insured for theft, also very annoying when Vodafone has just sent me a reminder to renew.

I estimate it's worked for 3 months out of the 11 months i have owned it. I had a Vodafone tracker on my last 2 Bentley GTC's and they worked perfectly well so i'd go with the idea it is the Porsche system that isn't up to scratch.

[Twinfan]

Are these all later cars by any chance?

A mate of mine has an MY21 which has been a nightmare for Car Cnnect/Tracker issues and he ended up having a replacement module fitted. My early MY20 car seems to have been OK

[Budweiser]

Just had an email from Porsche saying Vodaphone will be conducting an over the air software update on my car in the next 5 days. This will not effect any other setting or PCM etc.

[Twinfan]

Funnily enough, so has my mate who I mentioned above! Spooky timing. I've had nothing.

So it's starting to sound like an MY21/22 car issue that doesn't affect early MY20 cars?

[Budweiser]

The high quality of our vehicles over their entire service life is one of the core values of the Porsche brand and contributes significantly to the fascination for our products. To ensure the reliability of our vehicles in the long term, we carry out continuous quality analyses.

Porsche Car Connect is a system that is integrated into your Porsche vehicle to provide vehicle remote and tracking services. The services and associated hardware are provided by our partner Vodafone Automotive.

What is the issue?

During these analyses, we have discovered that it is possible that sporadically the connection between the Car Connect control module and the mobile telecommunications network can be lost. This is due to a software problem with the control module. In order to resolve this, Vodafone Automotive are able to remotely provide an over-the-air software update to your vehicle in order to rectify the problem that causes this loss of connectivity. The over-the-air update will not change the existing vehicle remote or tracking functionality. Please note that your Porsche Connect Navigation & Infotainment services are unaffected by this issue.

What should you do?

Vodafone Automotive will contact you via email in order to ask for your consent to remotely send the over-the-air software update to your vehicle. Following receipt of your consent, the update will be applied within a 5-day period. Once the update has been completed successfully you will be provided with a confirmation email. In the event that Vodafone Automotive are unable to complete your update, they will contact you directly to advise on next steps.

If you no longer own the vehicle referred to above, we would appreciate it if you could advise us by emailing [e-mail] to allow us to update our records.

We apologise for any inconvenience that this may cause and should you have any queries please contact Vodafone Automotive on 0333 222 0003 (Monday to Friday: 9am to 5pm, Saturday: 9am to 1pm)

Yours sincerely

[Charlie_1]

I Have just been advised that Vodafone will be contacting me about an over the air update , anyone else had this ?

[Twinfan]

Charlie_1 said:

I Have just been advised that Vodafone will be contacting me about an over the air update , anyone else had this ?

Seriously, have you not read the last few posts?