Why do people sell cars at auction?
Discussion
Guys. What is printed on my site is the exact timeline of email, phone and text throughout my dealing with Coys. I posted everything word for word as it took place. The reason I am unwilling to make comments is because I am not looking to influence anyones opinion, I gave the facts and it is up to the reader to decide if or if not they should use the company.
If you are confused reading the timeline that's the same confusion my family and I went through trying to understand the situations.
To clear the £6500 up all I will say as I want to keep to the facts is that my car was given to Coys with a reserve on it. They sold the car for £9K less than the reserve, found a way to make up some of the shortfall but still left me with a £6500 shortfall. I had every intention of chasing them for the full amount but as time moved on it became very concerning that we would come out of things with any money.
If you are confused reading the timeline that's the same confusion my family and I went through trying to understand the situations.
To clear the £6500 up all I will say as I want to keep to the facts is that my car was given to Coys with a reserve on it. They sold the car for £9K less than the reserve, found a way to make up some of the shortfall but still left me with a £6500 shortfall. I had every intention of chasing them for the full amount but as time moved on it became very concerning that we would come out of things with any money.
You've been paid out now, so there's no risk of them not paying at all. Why not pursue them for the shortfall? It was only after a chat with the director that they decided not to meet their obligations, maybe he thought they'd try their luck with you and see if you'd accept what was given?
They messed you around for months not dealing with the MOT or plate transfer which you specifically told them to do, which they agreed to, but didn't. The buyer couldn't drive the car for months for this reason, and they delayed payment to you and didn't pay you fully.
Outrageous
They messed you around for months not dealing with the MOT or plate transfer which you specifically told them to do, which they agreed to, but didn't. The buyer couldn't drive the car for months for this reason, and they delayed payment to you and didn't pay you fully.
Outrageous
Mousem40 said:
You've been paid out now, so there's no risk of them not paying at all. Why not pursue them for the shortfall? It was only after a chat with the director that they decided not to meet their obligations, maybe he thought they'd try their luck with you and see if you'd accept what was given?
They messed you around for months not dealing with the MOT or plate transfer which you specifically told them to do, which they agreed to, but didn't. The buyer couldn't drive the car for months for this reason, and they delayed payment to you and didn't pay you fully.
Outrageous
I could but because I'm in NI I would have to hire a solicitor in England to fight the case. Plus, and I'm not suggesting for one second they would do this, but they could let it go to the day of the court case, sack their solicitor, look to hiring another one and the whole process would have to start over. It could take years.They messed you around for months not dealing with the MOT or plate transfer which you specifically told them to do, which they agreed to, but didn't. The buyer couldn't drive the car for months for this reason, and they delayed payment to you and didn't pay you fully.
Outrageous
2 separate and un-related journalists have been in contact with me as they are both putting together articles regarding the auction houses dealings with customers. so I'm not alone.
Never done it myself, but I’m sure someone on here will have some experience.
You can make a “small claims court” claim online at the gov.uk website. For up to £100,000.
To the best of my knowledge no solicitors are involved. The claimant pays a small fee for the application (which is probable paid by the defendant if the claim is upheld), both sides are asked to make their submissions and the case is decided by a judge......l
You can make a “small claims court” claim online at the gov.uk website. For up to £100,000.
To the best of my knowledge no solicitors are involved. The claimant pays a small fee for the application (which is probable paid by the defendant if the claim is upheld), both sides are asked to make their submissions and the case is decided by a judge......l
Edited by 4321go on Friday 10th May 15:39
Maranellohouse said:
I could but because I'm in NI I would have to hire a solicitor in England to fight the case. Plus, and I'm not suggesting for one second they would do this, but they could let it go to the day of the court case, sack their solicitor, look to hiring another one and the whole process would have to start over. It could take years.
2 separate and un-related journalists have been in contact with me as they are both putting together articles regarding the auction houses dealings with customers. so I'm not alone.
I am glad to hear you have got a good percentage of your money owed.2 separate and un-related journalists have been in contact with me as they are both putting together articles regarding the auction houses dealings with customers. so I'm not alone.
As for the forthcoming articles, hopefully they will be published and not silenced by any threats of libel.
Maranellohouse said:
Mousem40 said:
You've been paid out now, so there's no risk of them not paying at all. Why not pursue them for the shortfall? It was only after a chat with the director that they decided not to meet their obligations, maybe he thought they'd try their luck with you and see if you'd accept what was given?
They messed you around for months not dealing with the MOT or plate transfer which you specifically told them to do, which they agreed to, but didn't. The buyer couldn't drive the car for months for this reason, and they delayed payment to you and didn't pay you fully.
Outrageous
I could but because I'm in NI I would have to hire a solicitor in England to fight the case. Plus, and I'm not suggesting for one second they would do this, but they could let it go to the day of the court case, sack their solicitor, look to hiring another one and the whole process would have to start over. It could take years.They messed you around for months not dealing with the MOT or plate transfer which you specifically told them to do, which they agreed to, but didn't. The buyer couldn't drive the car for months for this reason, and they delayed payment to you and didn't pay you fully.
Outrageous
2 separate and un-related journalists have been in contact with me as they are both putting together articles regarding the auction houses dealings with customers. so I'm not alone.
4321go said:
Never done it myself, but I’m sure someone on here will have some experience.
You can make a “small claims court” claim online at the gov.uk website. For up to £100,000.
To the best of my knowledge no solicitors are involved. The claimant pays a small fee for the application (which is probable paid by the defendant if the claim is upheld), both sides are asked to make their submissions and the case is decided by a judge......l
I did look into it. Small claims is up to £3K only and it costs £118 to put a claim in for the max.You can make a “small claims court” claim online at the gov.uk website. For up to £100,000.
To the best of my knowledge no solicitors are involved. The claimant pays a small fee for the application (which is probable paid by the defendant if the claim is upheld), both sides are asked to make their submissions and the case is decided by a judge......l
Edited by 4321go on Friday 10th May 15:39
So said:
I have a contact who would probably handle it for you on a conditional fee arrangement. He is a good litigator and likes beating up car dealers.
Thank you for your kind offer. I'm on the fence as to weather I want to continue chasing them or see what comes out of the articles if they go ahead.Maranellohouse said:
So said:
I have a contact who would probably handle it for you on a conditional fee arrangement. He is a good litigator and likes beating up car dealers.
Thank you for your kind offer. I'm on the fence as to weather I want to continue chasing them or see what comes out of the articles if they go ahead.I have a friend who is paying them a visit tomorrow, to try and get paid for the cars he had trusted them to sell.
I've already pointed him in the direction of this thread, and thanks to Maranellohouse's hard work chasing his money, I have also forwarded the timeline of his claim.
I've also suggested that he contacts the Police with regard to fraudulent activity being carried out, as they are obviously holding on to money paid for cars sold.
I've already pointed him in the direction of this thread, and thanks to Maranellohouse's hard work chasing his money, I have also forwarded the timeline of his claim.
I've also suggested that he contacts the Police with regard to fraudulent activity being carried out, as they are obviously holding on to money paid for cars sold.
So said:
Maranellohouse said:
Mousem40 said:
You've been paid out now, so there's no risk of them not paying at all. Why not pursue them for the shortfall? It was only after a chat with the director that they decided not to meet their obligations, maybe he thought they'd try their luck with you and see if you'd accept what was given?
They messed you around for months not dealing with the MOT or plate transfer which you specifically told them to do, which they agreed to, but didn't. The buyer couldn't drive the car for months for this reason, and they delayed payment to you and didn't pay you fully.
Outrageous
I could but because I'm in NI I would have to hire a solicitor in England to fight the case. Plus, and I'm not suggesting for one second they would do this, but they could let it go to the day of the court case, sack their solicitor, look to hiring another one and the whole process would have to start over. It could take years.They messed you around for months not dealing with the MOT or plate transfer which you specifically told them to do, which they agreed to, but didn't. The buyer couldn't drive the car for months for this reason, and they delayed payment to you and didn't pay you fully.
Outrageous
2 separate and un-related journalists have been in contact with me as they are both putting together articles regarding the auction houses dealings with customers. so I'm not alone.
That's the problem - you are out of pocket but perhaps not by enough to make it worth taking further (potentially throwing good money after bad).
will_ said:
So said:
Maranellohouse said:
Mousem40 said:
You've been paid out now, so there's no risk of them not paying at all. Why not pursue them for the shortfall? It was only after a chat with the director that they decided not to meet their obligations, maybe he thought they'd try their luck with you and see if you'd accept what was given?
They messed you around for months not dealing with the MOT or plate transfer which you specifically told them to do, which they agreed to, but didn't. The buyer couldn't drive the car for months for this reason, and they delayed payment to you and didn't pay you fully.
Outrageous
I could but because I'm in NI I would have to hire a solicitor in England to fight the case. Plus, and I'm not suggesting for one second they would do this, but they could let it go to the day of the court case, sack their solicitor, look to hiring another one and the whole process would have to start over. It could take years.They messed you around for months not dealing with the MOT or plate transfer which you specifically told them to do, which they agreed to, but didn't. The buyer couldn't drive the car for months for this reason, and they delayed payment to you and didn't pay you fully.
Outrageous
2 separate and un-related journalists have been in contact with me as they are both putting together articles regarding the auction houses dealings with customers. so I'm not alone.
That's the problem - you are out of pocket but perhaps not by enough to make it worth taking further (potentially throwing good money after bad).
L99LMK said:
indapendentlee said:
This sounds very familiar to me, there are a couple that have been mentioned here and one in particular are like this - PM me if you want to know how I got the cash in the end.
Can you PM please - I tried to message you but it won't allow me toThanks!
I must say that our experience with Coys of Kensington was a totally appalling experience.
We were really pleased when we received the phone call from COYS telling us that we had an offer on our car. We rejected the first offer and COYS subsequently came back with an updated offer from the buyer and we accepted. This was in June and since the offer was made and accepted we have been given the run around with excuse after excuse after excuse with regards to collecting payment;
"The CEO has to sign the cheque"
"There was a bereavement"
"The accountant is on annual leave"
"No one in the office knows anything about your car"
Initially, the excuses seemed quite plausible, but when they started recycling the excuses we began to smell a rat.
When it was first suggested that we use COYS to sell our car I checked them out online and without any real effort, I came across a few negative reviews suggesting that this company hold onto your money and take ages to pay. In all honesty, I ignored those reviews because every now and again you always get someone complaining and you cannot keep everyone happy - besides which there are usually two sides to every story. Also, I was reassured at the fact that we were dealing with a long-standing auction house that has been established since 1919.
The strange thing now is that all those negative reviews have disappeared. There is now no facility to leave any type of review about COYS on any webpage. And if you leave a negative comment of any type on Facebook or Instagram it is deleted and you are blocked. I did quite a bit of searching when I discovered this thread, without which we would still be waiting for the cheque.
After reading a few of these posts and having read other bits of news on other webpages we decided on Monday 29th July to appoint a solicitor to write to COYS demanding our payment. The solicitor we used had knowledge of COYS as they acted for another client with respect to the same matter. The solicitor wrote to COYS demanding full payment be made by Friday 2nd August.
Since receiving our letter COYS acted almost immediately and the solicitor received a cheque for the full balance by the deadline set. I am totally convinced that without litigation we would still be waiting for the cheque.
I simply cannot believe that such a company exists.
Totally corrupt in every possible manner.
I am of the opinion that they survive from auction to auction.
I'm convinced that they will go bust at some point and there will be loads of people who will lose their money.
We should be able to inform other people so that they can make an informed decision before using this company!
Any ideas?
We were really pleased when we received the phone call from COYS telling us that we had an offer on our car. We rejected the first offer and COYS subsequently came back with an updated offer from the buyer and we accepted. This was in June and since the offer was made and accepted we have been given the run around with excuse after excuse after excuse with regards to collecting payment;
"The CEO has to sign the cheque"
"There was a bereavement"
"The accountant is on annual leave"
"No one in the office knows anything about your car"
Initially, the excuses seemed quite plausible, but when they started recycling the excuses we began to smell a rat.
When it was first suggested that we use COYS to sell our car I checked them out online and without any real effort, I came across a few negative reviews suggesting that this company hold onto your money and take ages to pay. In all honesty, I ignored those reviews because every now and again you always get someone complaining and you cannot keep everyone happy - besides which there are usually two sides to every story. Also, I was reassured at the fact that we were dealing with a long-standing auction house that has been established since 1919.
The strange thing now is that all those negative reviews have disappeared. There is now no facility to leave any type of review about COYS on any webpage. And if you leave a negative comment of any type on Facebook or Instagram it is deleted and you are blocked. I did quite a bit of searching when I discovered this thread, without which we would still be waiting for the cheque.
After reading a few of these posts and having read other bits of news on other webpages we decided on Monday 29th July to appoint a solicitor to write to COYS demanding our payment. The solicitor we used had knowledge of COYS as they acted for another client with respect to the same matter. The solicitor wrote to COYS demanding full payment be made by Friday 2nd August.
Since receiving our letter COYS acted almost immediately and the solicitor received a cheque for the full balance by the deadline set. I am totally convinced that without litigation we would still be waiting for the cheque.
I simply cannot believe that such a company exists.
Totally corrupt in every possible manner.
I am of the opinion that they survive from auction to auction.
I'm convinced that they will go bust at some point and there will be loads of people who will lose their money.
We should be able to inform other people so that they can make an informed decision before using this company!
Any ideas?
L99LMK said:
I must say that our experience with Coys of Kensington was a totally appalling experience.
We were really pleased when we received the phone call from COYS telling us that we had an offer on our car. We rejected the first offer and COYS subsequently came back with an updated offer from the buyer and we accepted. This was in June and since the offer was made and accepted we have been given the run around with excuse after excuse after excuse with regards to collecting payment;
"The CEO has to sign the cheque"
"There was a bereavement"
"The accountant is on annual leave"
"No one in the office knows anything about your car"
Initially, the excuses seemed quite plausible, but when they started recycling the excuses we began to smell a rat.
When it was first suggested that we use COYS to sell our car I checked them out online and without any real effort, I came across a few negative reviews suggesting that this company hold onto your money and take ages to pay. In all honesty, I ignored those reviews because every now and again you always get someone complaining and you cannot keep everyone happy - besides which there are usually two sides to every story. Also, I was reassured at the fact that we were dealing with a long-standing auction house that has been established since 1919.
The strange thing now is that all those negative reviews have disappeared. There is now no facility to leave any type of review about COYS on any webpage. And if you leave a negative comment of any type on Facebook or Instagram it is deleted and you are blocked. I did quite a bit of searching when I discovered this thread, without which we would still be waiting for the cheque.
After reading a few of these posts and having read other bits of news on other webpages we decided on Monday 29th July to appoint a solicitor to write to COYS demanding our payment. The solicitor we used had knowledge of COYS as they acted for another client with respect to the same matter. The solicitor wrote to COYS demanding full payment be made by Friday 2nd August.
Since receiving our letter COYS acted almost immediately and the solicitor received a cheque for the full balance by the deadline set. I am totally convinced that without litigation we would still be waiting for the cheque.
I simply cannot believe that such a company exists.
Totally corrupt in every possible manner.
I am of the opinion that they survive from auction to auction.
I'm convinced that they will go bust at some point and there will be loads of people who will lose their money.
We should be able to inform other people so that they can make an informed decision before using this company!
Any ideas?
Glad you got your dosh - almost identical experience to mine but rather than a solicitor I just went down to the showroom and started shouting (Live 15 mins away). Helpfully there were a couple of potential customers in there and I explained why they should proceed with caution - told the COYS guys I'd make a habit of popping down to let customers on the way in know what's what and a cheque materialised pretty quickly.We were really pleased when we received the phone call from COYS telling us that we had an offer on our car. We rejected the first offer and COYS subsequently came back with an updated offer from the buyer and we accepted. This was in June and since the offer was made and accepted we have been given the run around with excuse after excuse after excuse with regards to collecting payment;
"The CEO has to sign the cheque"
"There was a bereavement"
"The accountant is on annual leave"
"No one in the office knows anything about your car"
Initially, the excuses seemed quite plausible, but when they started recycling the excuses we began to smell a rat.
When it was first suggested that we use COYS to sell our car I checked them out online and without any real effort, I came across a few negative reviews suggesting that this company hold onto your money and take ages to pay. In all honesty, I ignored those reviews because every now and again you always get someone complaining and you cannot keep everyone happy - besides which there are usually two sides to every story. Also, I was reassured at the fact that we were dealing with a long-standing auction house that has been established since 1919.
The strange thing now is that all those negative reviews have disappeared. There is now no facility to leave any type of review about COYS on any webpage. And if you leave a negative comment of any type on Facebook or Instagram it is deleted and you are blocked. I did quite a bit of searching when I discovered this thread, without which we would still be waiting for the cheque.
After reading a few of these posts and having read other bits of news on other webpages we decided on Monday 29th July to appoint a solicitor to write to COYS demanding our payment. The solicitor we used had knowledge of COYS as they acted for another client with respect to the same matter. The solicitor wrote to COYS demanding full payment be made by Friday 2nd August.
Since receiving our letter COYS acted almost immediately and the solicitor received a cheque for the full balance by the deadline set. I am totally convinced that without litigation we would still be waiting for the cheque.
I simply cannot believe that such a company exists.
Totally corrupt in every possible manner.
I am of the opinion that they survive from auction to auction.
I'm convinced that they will go bust at some point and there will be loads of people who will lose their money.
We should be able to inform other people so that they can make an informed decision before using this company!
Any ideas?
Awful, Awful company that will go out of business and take some poor sod's hard earned cash with them.
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