Cancelling Avast Antivirus

[V8Taxi]

My missus has just had her Avast subscription auto-renew, but she wants to cancel it. She says she wasn't aware that it was set up to auto-renew. This isn't a problem in theory, as within their T&Cs it states you have 30 days to cancel/refund etc.


In practice, however, it seems as if it's impossible to actually cancel/refund it.


It's not possible to actually speak to anyone (despite what it states on the website), and having "raised a ticket" to resolve the issue, nothing seems to be happening whatsoever.

Has anyone managed to cancel and get a refund with Avast? If so, how the hell did you manage it?!


Cheers.

[ging84]

never heard of anyone actually paying for avast

[rich888]

Don't bother with trying to call them...

Print to PDF their T&C which states the 30 day cancellation period.

Send them an email stating that you wish to cancel as per their T & C, if you can't find a valid email to send to then use http://www.ceoemail.com/index-search.php to contact their CEO and email him direct.

If you paid by credit card then contact the credit card company and dispute the payment, they will issue a chargeback.

[TonyRPH]

OP is this of any help?

[V8Taxi]

Thanks chaps.

Sounds like an email might be the way. I looked at the FAQ section, the auto renewal issue is sorted, it's just the refund that's proving elusive (i also used the FAQ links for this).