Mondial warranty question

Mondial warranty question

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bmwmike

Original Poster:

6,918 posts

107 months

Thursday 20th July 2017
quotequote all
Hi

Hoping someone can render some advice please.

I put my car into a dealer to investigate a suspension issue (loose feeling on front). They diagnosed a rear shock failed and both front wishbones. Initially said shock was covered but not wishbones. After I called Mondial the dealer then agreed to out the shock and wishbones through the warranty as it was indeed all covered.

Looking on TIS BMW state that shocks must be replaced in pairs if vehicle has done over 80000km. TIS also states that if wishbones are replaced then an alignment must be carried out.

The dealer is refusing this stating that an alignment is not required and that only one shock will be replaced.

Does that sound right? Any thoughts appreciated.

Thanks
Mike

Thermobaric

725 posts

119 months

Thursday 20th July 2017
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I had this with shocks. One faulty. 'Well need to replace them in pairs sir. That's the procedure. That'll be £XXX. OK. Cool. It's under warranty. 'Oh, we're only going to replace one then'...

bmwmike

Original Poster:

6,918 posts

107 months

Thursday 20th July 2017
quotequote all
So what happened you just had one replaced?

I am waiting for a call back from Mondial. Either the job is done to BMW standard requirements or its not. If not I fail to see the point of the warranty forcing me to have the work done in a dealer.


Thermobaric

725 posts

119 months

Thursday 20th July 2017
quotequote all
They were happy to just do the one. The other one was starting to go but not at their tolerance yet. I wasn't going to pay their mark up on such a cheap job.

Krise

605 posts

209 months

Thursday 20th July 2017
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I had my 5 in for wheel alignment a few months back, they noticed one from shock was leaking a little so advised to replace in pairs, mondial picked up the cost for both of them

Krise

605 posts

209 months

Thursday 20th July 2017
quotequote all
I had my 5 in for wheel alignment a few months back, they noticed one from shock was leaking a little so advised to replace in pairs, mondial picked up the cost for both of them

335d

758 posts

117 months

Thursday 20th July 2017
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I get the feeling that they just make this stuff up as they go along. When I had a suspected fault with a front adaptive damper (a £1,500 part if they are to be believed), they replaced just one under the original BMW warranty, as the car had covered less than 36,000 miles. I have a feeling that this mileage figure is set to whatever your car has done plus a bit more...

It turns out that the damper wasn't the problem anyway - some muppet had cross threaded a bolt on the front strut brace.

Fox-

13,228 posts

245 months

Thursday 20th July 2017
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I find that Mondial are very reasonable and most issues you get are ones where the claim never gets anywhere near Mondial. The dealers seem to try and 'gatekeep' with varying degrees of success.

bmwmike

Original Poster:

6,918 posts

107 months

Thursday 20th July 2017
quotequote all
Fox- said:
I find that Mondial are very reasonable and most issues you get are ones where the claim never gets anywhere near Mondial. The dealers seem to try and 'gatekeep' with varying degrees of success.
Spot on. I spoke to Mondial and they were very reasonable. Said they'd cover whatever BMW require, if that is a pair then so be it. Dealer initially told me they'd spoken to warranty company who said no, and yet Mondial said they'd received no such enquiry. "Spoken to warranty" I believe means they spoke to their gatekeeper person.

My belief is that the dealers may well be submitting a claim for XYZ but only fitting XY.

This same dealer had also previously tried to tell me the wishbones were not covered "after speaking to the warranty" and yet they were covered after i enquired direct to Mondial (who again had received no direct call from dealer). I don't actually believe the wishbones need changing but suspect the dealer couldn't find anything wrong (I still say it's a front shock at fault) so thought they'd hit me with a 900 quid bill.

Me cynical? Yup. Don't trust BMW dealer any more than dodgy mcpherson's back st garage Co.



Edited by bmwmike on Thursday 20th July 22:49

Thermobaric

725 posts

119 months

Thursday 20th July 2017
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Hmm. Well that is interesting. I may give Mondial a call about some previous warranty claims.

Elliot2000

785 posts

175 months

Friday 21st July 2017
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bmwmike said:
Fox- said:
I find that Mondial are very reasonable and most issues you get are ones where the claim never gets anywhere near Mondial. The dealers seem to try and 'gatekeep' with varying degrees of success.
Spot on. I spoke to Mondial and they were very reasonable. Said they'd cover whatever BMW require, if that is a pair then so be it. Dealer initially told me they'd spoken to warranty company who said no, and yet Mondial said they'd received no such enquiry. "Spoken to warranty" I believe means they spoke to their gatekeeper person.

My belief is that the dealers may well be submitting a claim for XYZ but only fitting XY.

This same dealer had also previously tried to tell me the wishbones were not covered "after speaking to the warranty" and yet they were covered after i enquired direct to Mondial (who again had received no direct call from dealer). I don't actually believe the wishbones need changing but suspect the dealer couldn't find anything wrong (I still say it's a front shock at fault) so thought they'd hit me with a 900 quid bill.

Me cynical? Yup. Don't trust BMW dealer any more than dodgy mcpherson's back st garage Co.



Edited by bmwmike on Thursday 20th July 22:49
Generally, the technician or service advisor will speak to the dealers own warranty coster who will advise them on what he thinks warranty will cover - like all things - you can get good ones who know what can be covered and then worse ones who don't have much of a clue and guess from past experience - there is definitely more of the latter in my experience in bmw dealers- bare in mind these are not employed by bmw or Mondial - but just the dealer franchise employees.

Also, as someone mentioned - whatever is bmws recommended replacement advice - like what is stated in tis or service bulletins - is what should happen and what warranty will cover