BMW Warranty - brake pads not from dealer

BMW Warranty - brake pads not from dealer

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Benjijames28

Original Poster:

1,702 posts

91 months

Friday 11th August 2017
quotequote all
I've got a drive line warranty on my 5 series from BMW Warranty.

It's got full BMW service history from main dealers.

Only problem is I noticed the independent dealer that sold it me had the front brake pads replaced, he used a local BMW specialist and I don't have any invoice for it. I'm going to assume they didn't use BMW brake pads.

Now I don't know if this will affect my driveline warranty. If they look at the car and notice the pads were done and the pad service light reset not by a main dealer.

I'm going to ring the specialist see if they keep any records (I'm not expecting them to be co-operative).

Other then that my options are to risk it and hope for best should I need to claim, or when I get my car serviced at BMW next month, ask them to do the front discs and pads (350 quid).

Seems a waste when I have new pads and my discs are ok.

To just change the front pads BMW want 200 quid.

Let me know your thoughts.

Ps. Reason I have the warranty is that my car is a 520d 2011 and fits into the time frame for the n47 engine with the dodgy timing chains. I wouldn't need the warranty or to go main dealer for servicing if I forked out the 1300 quid to have the chain done up front. Seems ridiculous amount to fix what is a manufacturing defect.




cuprabob

14,414 posts

213 months

Friday 11th August 2017
quotequote all
I wouldn't worry about it. An indie fitting pattern brake pads should not impact your warranty.

Riggie

178 posts

124 months

Friday 11th August 2017
quotequote all
Disc and pads are excluded from warranty, as they're deemed to be consumables? The terms of driveline state that servicing should use genuine parts or parts of equivalent specification. They would only query a warranty claim where the covered parts have not been appropriately serviced - discs and pads aren't covered.

Edited by Riggie on Friday 11th August 13:59

Benjijames28

Original Poster:

1,702 posts

91 months

Friday 11th August 2017
quotequote all
Logic would dictate that you are right, but we all know what warranty companies are like.

If they saw a way out of paying a big claim im sure they would take it.

I called them up and the woman I spoke to was unhelpful.

mon the fish

1,412 posts

147 months

Friday 11th August 2017
quotequote all
If your engine blew up I doubt they'd be looking at the brake pads

tonymor

1,476 posts

171 months

Saturday 12th August 2017
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I decided not to renew the warranty on my zed4 as a claim I tried for a folding roof problem was the same cost as my warranty excess.
I now keep the equivalent amount for the warranty in a separate account to be ready if needed. Also go indipendant for my service. It proved to me that selling my last car with non BMW service history didn't seem to impact on the value anyway.

bmwmike

6,918 posts

107 months

Saturday 12th August 2017
quotequote all
I've repeatedly found the limiting factor with the BMW Allianz warranty to be the dealers and not the warranty company. If I find the dealer unwilling to do what I want I call the warranty company who then steer the dealer. Example.. dealer refusing to replace shock absorbers in pairs, spoke to warranty company and now getting the pair done.

Benjijames28

Original Poster:

1,702 posts

91 months

Sunday 13th August 2017
quotequote all
I will see how I get on.

It's gonna cost me another 350 to have the front pads and discs done by BMW.

CooperS

4,500 posts

218 months

Sunday 13th August 2017
quotequote all
I've found the Mondelia BMW warranty a pocket saver across my Z4M and 1 Series... I wouldn't drive a 30k+ BMW without it.

pattyg

1,329 posts

226 months

Sunday 13th August 2017
quotequote all
I have the Mondial warranty and pad warning light is on.

FBMWSH to date but given the age of the car and the 70 mile round trip to my dealer I'm going to take it to my local trusted garage.

I am going to fit genuine BMW pads if needed though.

Fox-

13,228 posts

245 months

Sunday 13th August 2017
quotequote all
bmwmike said:
I've repeatedly found the limiting factor with the BMW Allianz warranty to be the dealers and not the warranty company. If I find the dealer unwilling to do what I want I call the warranty company who then steer the dealer. Example.. dealer refusing to replace shock absorbers in pairs, spoke to warranty company and now getting the pair done.
This mirrors my findings. I either have absolutely no problems at all, or if I do have problems, its the dealer making decisions based on assumptions.

The warranty itself has proven to be absolutely excellent every time. Every 'rejection' has ended up being approved once it finally makes it through to Allianz!

Benjijames28

Original Poster:

1,702 posts

91 months

Wednesday 16th August 2017
quotequote all
Turns out the dealer I bought the car from lied to me.

When I first looked at the car he said the brake pads were done by a the specialist in my city.

Now I've approached them to get a copy of the invoice as proof (the lady I spoke to at bmw warranty said long as pads were fitted by a vat registered garage I will be ok), and the dealer said their local garage fitted the pads. No invoice.

So what do I do now?

Let's say worse case my engine dies, car goes into BMW, warranty company get wind that a serviceable item has been replaced by God knows who, and the computer reset. They decide to reject my claim... Not only have I wasted money on a warranty but I will be left with a knackered car.


Fox-

13,228 posts

245 months

Wednesday 16th August 2017
quotequote all
What relationship do the brake pads have to engine failure?

Maracus

4,227 posts

167 months

Wednesday 16th August 2017
quotequote all
I had my front pads changed on my 2013 F31 328i a few months ago by an excellent Volvo Specialist near me. I had OEM BMW pads supplied and fitted for around £120 less than BMW wanted for the same work. All resets done, etc.

Really not concerned by any warranty quibbles on pads.

Benjijames28

Original Poster:

1,702 posts

91 months

Wednesday 16th August 2017
quotequote all
Fox- said:
What relationship do the brake pads have to engine failure?
None at all!

But it's part of the service book, it's pretty much handing them a reason to not honour my warranty should I ever need it.

I'm trying to cover my arse

bmwmike

6,918 posts

107 months

Wednesday 16th August 2017
quotequote all
Brake pads are consumables and not a service item as far as I can see. How will the BMW dealer know if the pads have been changed anyway?

Swervin_Mervin

4,429 posts

237 months

Wednesday 16th August 2017
quotequote all
It will not make a blind bit of difference to any potential claim you make, so you can untwist your knick-knacks laugh

Specifically the Terms of the Extended Warranty state that parts must be replaced with OEM or equivalent, and I doubt they'd even include pads as parts, as they're a consumable. They won't even look at them.

Benjijames28

Original Poster:

1,702 posts

91 months

Wednesday 16th August 2017
quotequote all
bmwmike said:
Brake pads are consumables and not a service item as far as I can see. How will the BMW dealer know if the pads have been changed anyway?
It's all recorded on that computer. Dash tella you what the car needs etc

Locknut

653 posts

136 months

Wednesday 16th August 2017
quotequote all
Could I just point out that there is no such thing as BMW brake pads. They are a bought-in component just like light bulbs, tyres, wiper blades, spark plugs etc. My car came from the factory with Texstar pads fitted. The OP is worrying about nothing.

bmwmike

6,918 posts

107 months

Wednesday 16th August 2017
quotequote all
Benjijames28 said:
bmwmike said:
Brake pads are consumables and not a service item as far as I can see. How will the BMW dealer know if the pads have been changed anyway?
It's all recorded on that computer. Dash tella you what the car needs etc
My cars going in for approx 2k worth of work tomorrow. Will let you know if they notice the pads were not done by a VAT registered garage. I filled the screenwash myself too. Fingers crossed!