BMW under AUC refused claim advice please
Discussion
Surely the warranty is for factory fitted parts and genuine BMW parts fitted by service dept but not items damaged during service. I can see BMW point, churlish, but they are right. The claim should be against the dealer that caused the damage and claiming on their liability insurance. Otherwise BMW would be paying out for [deliberate] damage and premiums will rocket.
Unfortunately time has passed and it will be difficult to prove who did what. Without admission of guilt by the culprit I think you’re screwed.
Unfortunately time has passed and it will be difficult to prove who did what. Without admission of guilt by the culprit I think you’re screwed.
Edited by ian in lancs on Sunday 19th November 09:26
I think your treatment is awful.
Very easy to say, blame them, not us & you`re the one left footing the bill.
I`d be playing hell with the supplying dealer in your shoes.
As mentioned above, your contact is with them and they were happy to make a mark-up on the car and should therefore standby their sale.
To say, it`s not part of the "AUC" check is not relevant, the car was supplied with a pre-existing fault, they sold it, it is their responsibility IMO.
I`d be interested to know the result you get
Very easy to say, blame them, not us & you`re the one left footing the bill.
I`d be playing hell with the supplying dealer in your shoes.
As mentioned above, your contact is with them and they were happy to make a mark-up on the car and should therefore standby their sale.
To say, it`s not part of the "AUC" check is not relevant, the car was supplied with a pre-existing fault, they sold it, it is their responsibility IMO.
I`d be interested to know the result you get
Another route occurred to me - try What Car's helpdesk: https://www.whatcar.com/news/car-problems-solved/
They'll approach BMW through the press office and press offices have an ability to make any problem just go away especially if the complaint undermines the AUC program.
They'll approach BMW through the press office and press offices have an ability to make any problem just go away especially if the complaint undermines the AUC program.
T16OLE said:
I think your treatment is awful.
Very easy to say, blame them, not us & you`re the one left footing the bill.
I`d be playing hell with the supplying dealer in your shoes.
As mentioned above, your contact is with them and they were happy to make a mark-up on the car and should therefore standby their sale.
To say, it`s not part of the "AUC" check is not relevant, the car was supplied with a pre-existing fault, they sold it, it is their responsibility IMO.
I`d be interested to know the result you get
It's not a fault it's damage and not warranty claimable. Same situation as a kerbed alloy. That's not covered by warranty.Very easy to say, blame them, not us & you`re the one left footing the bill.
I`d be playing hell with the supplying dealer in your shoes.
As mentioned above, your contact is with them and they were happy to make a mark-up on the car and should therefore standby their sale.
To say, it`s not part of the "AUC" check is not relevant, the car was supplied with a pre-existing fault, they sold it, it is their responsibility IMO.
I`d be interested to know the result you get
Thanks all
I agree either supplying dealer or BMW need to step up. Supplying dealer has washed their hands. I am awaiting BMW customer services.Not sure what more I can do? The dealer is long way away and I can't physically go there and I have spoken to them on the phone several times.
I agree either supplying dealer or BMW need to step up. Supplying dealer has washed their hands. I am awaiting BMW customer services.Not sure what more I can do? The dealer is long way away and I can't physically go there and I have spoken to them on the phone several times.
Dr mojo said:
Thanks all
I agree either supplying dealer or BMW need to step up. Supplying dealer has washed their hands. I am awaiting BMW customer services.Not sure what more I can do? The dealer is long way away and I can't physically go there and I have spoken to them on the phone several times.
Have BMW UK come back you?I agree either supplying dealer or BMW need to step up. Supplying dealer has washed their hands. I am awaiting BMW customer services.Not sure what more I can do? The dealer is long way away and I can't physically go there and I have spoken to them on the phone several times.
Have you spoken to the dealer principle, do they have a complaints handling proceedure?
What model is it? I assume it's a 2011 onwards F30? Which plug was seized/rounded out, drain or refill? If the latter, the fluid level should have been checked as part of the AUC inspection.
The sump kit is about £250 retail.
A £50 solicitors letter would be a good start, a copy being sent to BMW GB. I had the same issue with an 840Ci I bought from what is now Sytner Coventry under a previous guise some 15-20 years ago. The AUC was little more than a wash and hoover and upon inspection by what used to be Bridgegate in Derby showed that it needed an aircon fan (seized) and condenser (holed), two front dampers, a seat release cable and other bits. Bridgegate fixed it all and the selling dealer didn't want to know - in the end BMW GB stepped it and told them to cough up or else.
But, those were the days when BMW took some responsibility - compare the lengths they went to in sorting out the Nikasil engine issues back then and the disgraceful stance they take on N47 timing chain problems now.
The sump kit is about £250 retail.
A £50 solicitors letter would be a good start, a copy being sent to BMW GB. I had the same issue with an 840Ci I bought from what is now Sytner Coventry under a previous guise some 15-20 years ago. The AUC was little more than a wash and hoover and upon inspection by what used to be Bridgegate in Derby showed that it needed an aircon fan (seized) and condenser (holed), two front dampers, a seat release cable and other bits. Bridgegate fixed it all and the selling dealer didn't want to know - in the end BMW GB stepped it and told them to cough up or else.
But, those were the days when BMW took some responsibility - compare the lengths they went to in sorting out the Nikasil engine issues back then and the disgraceful stance they take on N47 timing chain problems now.
iSore said:
...
But, those were the days when BMW took some responsibility - compare the lengths they went to in sorting out the Nikasil engine issues back then and the disgraceful stance they take on N47 timing chain problems now.
The reason I have my current f10 is because of the service shown for my (at the time) 9 year old e46 I'd just purchased with 109k on the clock. Walked in off the street never been into the dealer before, didn't even buy a service, and yet they had it up on the ramps and took a few pictures. Within a month it had a new boot floor and 12months after that recalled to check it was still OK, even had a courtesy car. I was blown away by that! Amazing. But, those were the days when BMW took some responsibility - compare the lengths they went to in sorting out the Nikasil engine issues back then and the disgraceful stance they take on N47 timing chain problems now.
Fast forward and I do fear things are sliding down hill.. wishing OP all the best but it's a battle he really shouldn't have to fight.
I've very much skimmed the responses so apologies if I get this wrong.
Hammer67 hit a key point for me: you were sold an AUC with FSH - a requirement determined by BMW UK. If the car either a) doesn't have a FSH or b) the FSH was not carried out in accordance to BMW standard operating procedures then the dealership network has not met requirements set out by BMW UK.
It's therefore down to BMW UK to police this surely?
The supplying dealer failed in their responsibility to verify the FSH (although they did this later) - you can pursue them for this
The servicing dealer failed to follow the procedures - you can pursue them for this
The repairing dealer is in the difficult position as they couldn't impact either situation.
Good luck pursuing BMW UK - I think this is the best approach; get on social media - all of it! Facebook, Twitter etc. will be their worst nightmare in terms of reputation and I suspect they'll fix it pretty quickly.
Then have the car re-inspected by the supplying dealer and have the warranty re-validated in writing, otherwise your AUC purchase was indeed worthless.
Hammer67 hit a key point for me: you were sold an AUC with FSH - a requirement determined by BMW UK. If the car either a) doesn't have a FSH or b) the FSH was not carried out in accordance to BMW standard operating procedures then the dealership network has not met requirements set out by BMW UK.
It's therefore down to BMW UK to police this surely?
The supplying dealer failed in their responsibility to verify the FSH (although they did this later) - you can pursue them for this
The servicing dealer failed to follow the procedures - you can pursue them for this
The repairing dealer is in the difficult position as they couldn't impact either situation.
Good luck pursuing BMW UK - I think this is the best approach; get on social media - all of it! Facebook, Twitter etc. will be their worst nightmare in terms of reputation and I suspect they'll fix it pretty quickly.
Then have the car re-inspected by the supplying dealer and have the warranty re-validated in writing, otherwise your AUC purchase was indeed worthless.
Ah BMW, starting to sound like you're dealing with Frank Butcher's used cars.
Like I said earlier, if BMW won't cover fixings they've tampered with in the line of working on a car then an AUC is useless.
Everything has an attachment.
They should at least start checking important servicing based attachments as part of AUC!
I'm also starting to wonder how useful paying £££ to BMW for a service is if their technicians screw up sump plugs and then pretend it's ok.
Like I said earlier, if BMW won't cover fixings they've tampered with in the line of working on a car then an AUC is useless.
Everything has an attachment.
They should at least start checking important servicing based attachments as part of AUC!
I'm also starting to wonder how useful paying £££ to BMW for a service is if their technicians screw up sump plugs and then pretend it's ok.
k.Dr mojo said:
Still no response from BMW have sent another email
I would start posting on a heavily boosted post on social media (one will come up on your FB timeline).Also take to Twitter , and tag/copy in BMW UK and the CEO of BMW UK and the dealership principles at both the supplying and the servicing dealer.
Gassing Station | BMW General | Top of Page | What's New | My Stuff