BMW won't repair my car under warranty
Discussion
I agree with others on this as surely the dealer sold you the car on the basis that it had numerous checks ( according to the sales pitch ) but as it appears to have been modified aren't they also responsible as I believe some insurance companies want to know about " modifications" as a way to wiggle out of paying out over claims ?
lip13 said:
I'm waiting for the service department to send me over pictures they took with the door card off. I'm not worried about them arguing that I made the change. If this ever got to court there's no proof at all that I ever bought speakers or anything else to modify the car
You may have phrased this badly, but presumably you mean you didn't have different speakers fitted, rather than there just being "no proof" that this is the case?
DanL said:
ou may have phrased this badly, but presumably you mean you didn't have different speakers fitted, rather than there just being "no proof" that this is the case?
You're right, I did phrase that badly! I meant that I'm not worried about them accusing me of replacing the speakers because I didn't and so therefore there will be no proof of this!If I understand correctly they sold you a car that now has a problem, under the sale of goods act (or whatever replaced it - can't recall its name) stuff has to last a reasonable amount of time. It is unreasonable for you to have to pay for a repair due to something that was on the car when you bought it (if I'm reading correctly the speakers were on it at the time). You need to speak to the sales department and get it sorted. I recently got corroded alloy wheels on a car that was 4-5 years old fixed by writing a "letter before action" to the dealer and once they received that their attitude changed somewhat !
Stratstone Leeds.
They will try to avoid fulfilling their liability on warranties in my experience.
So many people on forums are now modifying leased cars then reverting or just handing back and BMW happily taking them in.
AUC isn't becoming a reassurance any more, as certain dealers fail to support their customers properly.
They will try to avoid fulfilling their liability on warranties in my experience.
So many people on forums are now modifying leased cars then reverting or just handing back and BMW happily taking them in.
AUC isn't becoming a reassurance any more, as certain dealers fail to support their customers properly.
Seems the norm for BMW. I have a brand new lease from BMW company car. After 6 months the interior door handle trim fell on my lap while getting in the car, and the door panel was rattling.
Took it in under warranty and they tried to charge me £800 for a replacement door card as I must have damaged the door card it when I had removed it. They still argued even when I pointed out that the car was delivered brand new from them and why would I want to get my hands dirty on a fully maintained company lease car.
Got it sorted in the end after kicking off in the middle of the service department in front of a load of customers. BMW have fantastic sales teams but the after care is the worst I have ever dealt with by far.
Took it in under warranty and they tried to charge me £800 for a replacement door card as I must have damaged the door card it when I had removed it. They still argued even when I pointed out that the car was delivered brand new from them and why would I want to get my hands dirty on a fully maintained company lease car.
Got it sorted in the end after kicking off in the middle of the service department in front of a load of customers. BMW have fantastic sales teams but the after care is the worst I have ever dealt with by far.
stumpage said:
Got it sorted in the end after kicking off in the middle of the service department in front of a load of customers. BMW have fantastic sales teams but the after care is the worst I have ever dealt with by far.
It's very sad when you have to resort to that kind of behaviour to get what should be provided without issue.BMW sometimes look like their brand is being sold down the river by useless dealerships.
I can only assume many customers think being treated like crap is part of the quality brand, and are happy, and so are the dealers!
Stand your ground with them.
The same group (different branch) tried to say the wireless charging dock in my armrest was not factory fit and would be chargable.
This was after they had the car and authorised a replacement to fix a horrific rattle.
A week later they tried to charge me.
I politely but firmly told them that if not a warranty item I should have been informed at the time of authorising them to keep the car overnight to fix next day not a week later.
I also told them a free online vin decoder listed the charger in the spec (and listed every other option my car had including the badge deletion).
Not only that but to spec the charger on the Configurator you also have to spec the sliding armrest. My car has the sliding armrest.
Not forgetting I have zero use for a wireless charger as I have an iPhone 6s which doesn’t support it - so wouldn’t go to the effort to fit it.
A week or so later they very kindly dropped the charges and invoiced the work as warranty.
The same group (different branch) tried to say the wireless charging dock in my armrest was not factory fit and would be chargable.
This was after they had the car and authorised a replacement to fix a horrific rattle.
A week later they tried to charge me.
I politely but firmly told them that if not a warranty item I should have been informed at the time of authorising them to keep the car overnight to fix next day not a week later.
I also told them a free online vin decoder listed the charger in the spec (and listed every other option my car had including the badge deletion).
Not only that but to spec the charger on the Configurator you also have to spec the sliding armrest. My car has the sliding armrest.
Not forgetting I have zero use for a wireless charger as I have an iPhone 6s which doesn’t support it - so wouldn’t go to the effort to fit it.
A week or so later they very kindly dropped the charges and invoiced the work as warranty.
OP, I would also argue that as there was rust present this modification must of happened some fair amount of time ago (during the previous owners tenure).
My experience of the BMW AUC warranty was faultless in all honesty mind.
I got my car with well over 100k miles on the clock and nearly 10 years old with an AUC warranty, and as previously mentioned the salesman said it was like I was buying a new car, just about anything is covered!
Well after about £13k of warranty work carried out without question on numerous issues I could not fault the service I had. If it broke they fixed it no questions asked. Wear and tear was never mentioned once.
My experience of the BMW AUC warranty was faultless in all honesty mind.
I got my car with well over 100k miles on the clock and nearly 10 years old with an AUC warranty, and as previously mentioned the salesman said it was like I was buying a new car, just about anything is covered!
Well after about £13k of warranty work carried out without question on numerous issues I could not fault the service I had. If it broke they fixed it no questions asked. Wear and tear was never mentioned once.
Do you have any pics from when you bought the car showing that the non-standard speakers were already fitted?
Their only way of wiggling out of sorting the issue is if they can say you fitted the speakers.
BTW, I bought a car from this dealer some years back and it turned out not to have the full service history they claimed. In fairness, when this was pointed out, they took the car back and refunded the money. In does bring their checking process into question though.
Their only way of wiggling out of sorting the issue is if they can say you fitted the speakers.
BTW, I bought a car from this dealer some years back and it turned out not to have the full service history they claimed. In fairness, when this was pointed out, they took the car back and refunded the money. In does bring their checking process into question though.
issue here is the dealer and not the AUC warranty.
Dealer sells car with modification, probably unknowingly.
Fault develops with car due to modification.
Dealer knows they cant take it up with the warranty company or tries and fails due to modification.
Dealer (probably the sales slime) tells owner that they aren't picking up the tab and deny all knowledge of existing modification.
OP, get a face to face with the sales manager and don't let them off the hook.
Dealer sells car with modification, probably unknowingly.
Fault develops with car due to modification.
Dealer knows they cant take it up with the warranty company or tries and fails due to modification.
Dealer (probably the sales slime) tells owner that they aren't picking up the tab and deny all knowledge of existing modification.
OP, get a face to face with the sales manager and don't let them off the hook.
stumpage said:
BMW have fantastic sales teams but the after care is the worst I have ever dealt with by far.
My experience is the opposite. The 5 series I just got rid of after 4 years was pretty good, and the service department of my dealer were generally fine; but I didn’t have any major issues. The sales people, when I was looking at buying a new 530i/540i last October were useless. Just didn’t seem interested.
I’m not one to kick up a fuss in that situation though, I just bought another brand. It’s their loss.
hilly10 said:
stevesingo said:
issue here is the dealer and not the AUC warranty.
Dealer sells car with modification, probably unknowingly.
Dealer knows they cant take it up with the warranty company
I was led to believe the AUC is BMW not third partyDealer sells car with modification, probably unknowingly.
Dealer knows they cant take it up with the warranty company
I'm sure there will be some legal term where it is expected that when using a dealership then you are buying the car in good faith that nothing has been modified. What about an engine that's been remapped, how on earth could you be expected to know?
My BMW lease ends on a few months and I'll not be going back to them. The 330D is good fun but for a car which is so long it has crap space inside and I've also had numerous problems.
Also has problems with BMW aftersales and this is the main BMW dealer. They damaged my car from joyriding it and flying over speed bumps etc. Refused to do anything about it until I emailed the dashcam footage.
My BMW lease ends on a few months and I'll not be going back to them. The 330D is good fun but for a car which is so long it has crap space inside and I've also had numerous problems.
Also has problems with BMW aftersales and this is the main BMW dealer. They damaged my car from joyriding it and flying over speed bumps etc. Refused to do anything about it until I emailed the dashcam footage.
Gassing Station | BMW General | Top of Page | What's New | My Stuff