EGR Fire - Technical Campaign - N47, B47 and N57
Discussion
sadlerj said:
Seems the parts are coming in now, I just had a call to say my new EGR and cooler (the 330d one) are in and will be fitted (Marshall, Hook) tomorrow. It was ordered 5 weeks ago. The best news I have had all week, to get rid of the truly horrendous Renault Captur (or Captive as we have been calling it) that my wife has been using (as I have nicked her GTI)..
I tried that one, Darling I said to you want to have a drive of this Kadjar and I will give the Golf GT a few good runs. A firm answer. NO. I have even thought of getting the TR6 out as I hate this Kadjar, but sort of defeats the object, with putting unnecessary miles on my beloved.Quat said:
Hopefully this will assist anyone receiving the letter for the first time or buying a car that requires a recall.
My 640d has been at my local dealer since 4th Feb. I booked it in with my local dealer after receiving the Recall letter, I requested a loan car so I waited about 4 weeks. I was told when I arrived that they will need my car for two days. One day to inspect the car, the part will ordered if required and it should arrive and be fitted the next day. Not at any point was I told there was a delay on parts. The following day I received a call informing me that the ERG required replacing and I was told that each replacement part is ordered to specifically to each VIN number. I was told that I would receive a call from BMW to arrange a replacement car for dealer loan car. I did not receive any call and dealer called me a day or so later asking for their car back. BMW then called me asked for my details and if in needed an automatic which I said yes to. Enterprise (who have been very helpful) then contacted me and offered an Insignia or a Crossland X. I opted for the Crossland which is not that bad, its brand new and comes with Apple Car Play. (full disclosure - my wife offered to drive it whilst I drove my wife’s car, she is very kind but I’m sure I will pay for it at some point!).
I have had very little contact from my dealer just he odd text message. I called but the my calls were not returned. Eventually I called and asked for the Service Manager who told me what I already knew and that there is no news from BMW. I have called sporadically and been told there is no update.
Anecdotally I have been told (by my dealer) that parts are starting to arrive more frequently and they are expecting things to improve further still in March, although they could be keeping me happy. They also told me that EGRs for 6 cylinder cars are arriving much slower. This week for instance my dealer said they had received 20 EGR units and only 2 of these are for 6 cylinder cars. I’m not sure if this is a result of there being more 4 cylinder cars on the road or not.
I have some work trips coming up, so yesterday I called Enterprise and was told that they have lots of other cars available but I needed BMW to approve “a small upgrade charge”. I called BMW and was eventually passed through to the customer service team. They told me categorically they will not upgrade hire cars unless they are under warranty (mine has just expired). I think this is untrue. I know someone who’s 330d has been at the dealer for 5 weeks. He has been making lots on noise on Twitter and was contacted by BMW given an upgrade yesterday. I did ask the person I spoke to if that was what BMW required to authorise an upgrade. I offered not to and save us all a load of hassle if they authorised an upgrade there and then. He wasn’t sure what to say…
Someone yesterday stated on Twitter that their 640d came back this week after 7 weeks away.
Hope this is helpful.
My car came back last Friday after 5.5 weeks. The dealer said they have over 80 waiting and have run out of parking space. My 640d has been at my local dealer since 4th Feb. I booked it in with my local dealer after receiving the Recall letter, I requested a loan car so I waited about 4 weeks. I was told when I arrived that they will need my car for two days. One day to inspect the car, the part will ordered if required and it should arrive and be fitted the next day. Not at any point was I told there was a delay on parts. The following day I received a call informing me that the ERG required replacing and I was told that each replacement part is ordered to specifically to each VIN number. I was told that I would receive a call from BMW to arrange a replacement car for dealer loan car. I did not receive any call and dealer called me a day or so later asking for their car back. BMW then called me asked for my details and if in needed an automatic which I said yes to. Enterprise (who have been very helpful) then contacted me and offered an Insignia or a Crossland X. I opted for the Crossland which is not that bad, its brand new and comes with Apple Car Play. (full disclosure - my wife offered to drive it whilst I drove my wife’s car, she is very kind but I’m sure I will pay for it at some point!).
I have had very little contact from my dealer just he odd text message. I called but the my calls were not returned. Eventually I called and asked for the Service Manager who told me what I already knew and that there is no news from BMW. I have called sporadically and been told there is no update.
Anecdotally I have been told (by my dealer) that parts are starting to arrive more frequently and they are expecting things to improve further still in March, although they could be keeping me happy. They also told me that EGRs for 6 cylinder cars are arriving much slower. This week for instance my dealer said they had received 20 EGR units and only 2 of these are for 6 cylinder cars. I’m not sure if this is a result of there being more 4 cylinder cars on the road or not.
I have some work trips coming up, so yesterday I called Enterprise and was told that they have lots of other cars available but I needed BMW to approve “a small upgrade charge”. I called BMW and was eventually passed through to the customer service team. They told me categorically they will not upgrade hire cars unless they are under warranty (mine has just expired). I think this is untrue. I know someone who’s 330d has been at the dealer for 5 weeks. He has been making lots on noise on Twitter and was contacted by BMW given an upgrade yesterday. I did ask the person I spoke to if that was what BMW required to authorise an upgrade. I offered not to and save us all a load of hassle if they authorised an upgrade there and then. He wasn’t sure what to say…
Someone yesterday stated on Twitter that their 640d came back this week after 7 weeks away.
Hope this is helpful.
I have a 2014 640d with 20K miles on it and the car is not used daily , I have my recall letter but as I haven't got any symptoms such as loss of coolant etc I am reluctant to let them mess around with it and I certainly not allowing it to be stored up somewhere waiting for parts . Can I ask -- if it needs a cooler then that's one thing but if it also needs a egr as well would the dealer need to re code the software for this , what I am trying to avoid is then putting on the latest "low Nox" map which will cause a increase in fuel consumption and make the egr have a shorter life as other German car owners have found out to there cost after a "fix" . Advice please LOL
emicen said:
Phoned to book my car in to be checked yesterday, earliest availability for a slot is the end of next week. Jumped in the car this morning and got a coolant level warning. Yet to see if it will still be there at home time or how much coolant, if any, it will need for topping up.
Have abandoned the notion of a driving road trip to north Wales this weekend funnily enough.
An update on my car.Have abandoned the notion of a driving road trip to north Wales this weekend funnily enough.
Having run the check on the DVLA website, I was aware my car needed to be checked but as it was running fine I wasn’t overly fussed about pursuing it, mostly because of the stories circulating the net about losing your car for months.
Wednesday the 6th, I succumbed to internet stories of cars catching fire etc and phoned Eastern BMW in Edinburgh to book my car in to be checked. Earliest available date was Friday the 15th of March.
Thursday the 7th, first thing in the morning as I drove out the end of my street the car pinged a low coolant warning. This was not something the car had done before. Continued the 12 miles to work, took the car out to go to the shops at lunch and there was no repeat of the low coolant message so thought it was possibly a false alarm cause I had gone fairly rapidly over the speed tables in my street that morning. Checked the coolant after I had driven home from work that day and it was actually low, needed half a litre to top it up. Still wasn’t overly concerned, no signs of smoke, no power loss, no signs of melting or warping the inlet manifold.
Tuesday 12th I actually received the recall letter from BMW. It stated if you experienced a low coolant warning to phone BMW Emergency Assist straight away. So I got on the phone and they said they would move having my car checked forward and arrange a substitute car. Half an hour later I got a call back to book a collection for my car, then another call about an hour later to arrange the loan car drop off.
Bit of a faff with the collection of my car due to an admin error, but the loan car got dropped off on the morning of the 13th, my car was picked up on the morning of the 14th. Got looked at on the morning of the 15th and confirmed it needed replacement parts.
I have to say, Eastern have been fantastic the whole way through the process. Text updates when my car arrived in the workshop, when confirmed it needed parts, confirming extension of the loan car and regular updates since regarding parts [in]availability.
I understand people being frustrated at losing their car, but its important to step back and look at the bigger picture. It’s a huge problem BMW have been landed with [worth bearing in mind its not a self-made component that’s failing, its not like they have mishoned bores or failed to clamp down cylinder heads etc, it’s a bought in part that failing].
The volume of cars requiring checked is huge, the service network doesn’t have that much extra capacity built in to it hence the delays in getting cars checked. They don’t have anything like that number of courtesy / demo cars available to hand out to people to keep them moving. The 3rd party supplier will only have so many shifts and certain machine speeds they can run, to increase production of the replacement parts alongside meeting demand for new production.
The irony of this issue is still not lost on me as Korens in Korea make them where this all kicked off.
I suspect that BMW did get the bean counters over there or got the costs changed by making X and Y cheaper.
The EGR Valve itself is Wahler, the issue really focuses on the EGR Cooler side failing more. BMW took a long time to get the components split as two parts in the systems that is helping speed up delivery, but the parts have to be ordered by VIN number.
I don't know exactly when it changed but BMW used to use Mahle ones on the M series engines....
I suspect that BMW did get the bean counters over there or got the costs changed by making X and Y cheaper.
The EGR Valve itself is Wahler, the issue really focuses on the EGR Cooler side failing more. BMW took a long time to get the components split as two parts in the systems that is helping speed up delivery, but the parts have to be ordered by VIN number.
I don't know exactly when it changed but BMW used to use Mahle ones on the M series engines....
The phone call at last! My 2013 530d GT is ready for collection tomorrow. 10 weeks and 2 days in dock! Will update tomorrow when it’s home. I must say this rental Vauxhall Mokka has been great, it’s a diesel auto and goes like a rocket. Not much personality and harsh suspension on our pot holed country lanes but extremely capable and well thought out layout. If you are in a hurry it’s like a rally car. It will be like buying a new car tomorrow as I learn to drive the Beemer again. Cheers
Ninja59 said:
The irony of this issue is still not lost on me as Korens in Korea make them where this all kicked off.
I suspect that BMW did get the bean counters over there or got the costs changed by making X and Y cheaper.
The EGR Valve itself is Wahler, the issue really focuses on the EGR Cooler side failing more. BMW took a long time to get the components split as two parts in the systems that is helping speed up delivery, but the parts have to be ordered by VIN number.
I don't know exactly when it changed but BMW used to use Mahle ones on the M series engines....
It’s not the valve it’s the cooler that isn’t up to the job.I suspect that BMW did get the bean counters over there or got the costs changed by making X and Y cheaper.
The EGR Valve itself is Wahler, the issue really focuses on the EGR Cooler side failing more. BMW took a long time to get the components split as two parts in the systems that is helping speed up delivery, but the parts have to be ordered by VIN number.
I don't know exactly when it changed but BMW used to use Mahle ones on the M series engines....
I’m still shaking - the F07 530d GT LCI is back home and in fantastic form. Feels like new and the local potholes have all shrunk to almost nothing! I had really lowered the bar on comfortable motoring but today, wow, what a car! Soft closing doors, silent cruising, seats moved to your pre set position, etc, etc! I’m back on board as a BMW man. My dealer, Blue Bell BMW in Crewe has been fantastic in dealing with me and I guess with all their similar positioned customers. Life is looking much more exciting tonight - must go and good luck to all those still waiting
Just had a call from the dealer, where my 2015 530d tourer has been in for service/mot. Told the EGR shows signs of a problem. BMW are refusing to let me take the car back on grounds of safety. I'm a bit surprised tbh, the car has only done 25,000 since new, but they're probably being extra safe to prevent lawsuits and stuff.
Im awaiting a call from enterprise for a replacement.
Annoying, but tolerable.
the tax is due in 6 days time. Would it be a good idea to SORN it? Sounds like it could be at least a month or two before I get it back. Can i SORN it in the dealers and tax it when i get it back?
Mine has the AUC car warranty for another few weeks, so hopefully this gets me out of having to drive a mokka or some s
t like that.
Dealer said he's recently had one car off the road for 5 months, and the other two on site have been there for 20 and 21 days respectively.
When i said, "im not getting it back anytime soon am i?", he politely agreed with me.... :/
Im awaiting a call from enterprise for a replacement.
Annoying, but tolerable.
the tax is due in 6 days time. Would it be a good idea to SORN it? Sounds like it could be at least a month or two before I get it back. Can i SORN it in the dealers and tax it when i get it back?
Mine has the AUC car warranty for another few weeks, so hopefully this gets me out of having to drive a mokka or some s
t like that.Dealer said he's recently had one car off the road for 5 months, and the other two on site have been there for 20 and 21 days respectively.
When i said, "im not getting it back anytime soon am i?", he politely agreed with me.... :/
Edited by un1corn on Tuesday 26th March 15:55
un1corn said:
Just had a call from the dealer, where my 2015 530d tourer has been in for service/mot. Told the EGR shows signs of a problem. BMW are refusing to let me take the car back on grounds of safety. I'm a bit surprised tbh, the car has only done 25,000 since new, but they're probably being extra safe to prevent lawsuits and stuff.
Im awaiting a call from enterprise for a replacement.
Annoying, but tolerable.
the tax is due in 6 days time. Would it be a good idea to SORN it? Sounds like it could be at least a month or two before I get it back. Can i SORN it in the dealers and tax it when i get it back?
Mine has the AUC car warranty for another few weeks, so hopefully this gets me out of having to drive a mokka or some st like that.
Dealer said he's recently had one car off the road for 5 months, and the other two on site have been there for 20 and 21 days respectively.
When i said, "im not getting it back anytime soon am i?", he politely agreed with me.... :/
2015, which month? Thought it was until June 2015, and "safe" after thatIm awaiting a call from enterprise for a replacement.
Annoying, but tolerable.
the tax is due in 6 days time. Would it be a good idea to SORN it? Sounds like it could be at least a month or two before I get it back. Can i SORN it in the dealers and tax it when i get it back?
Mine has the AUC car warranty for another few weeks, so hopefully this gets me out of having to drive a mokka or some s
t like that.Dealer said he's recently had one car off the road for 5 months, and the other two on site have been there for 20 and 21 days respectively.
When i said, "im not getting it back anytime soon am i?", he politely agreed with me.... :/
Edited by un1corn on Tuesday 26th March 15:55
un1corn said:
the tax is due in 6 days time. Would it be a good idea to SORN it? Sounds like it could be at least a month or two before I get it back. Can i SORN it in the dealers and tax it when i get it back?
Should you SORN it be sure to tell the dealer - they may wish to road test the car or move it to a storage compound while awaiting parts and will assume the tax and MOT are valid.
My 2016 535d touring was also affected, went in mid Feb and was back last week. I was also told my car wasn't part of the recall but had lost coolant all of a sudden recently and was kept in and gone for 5 weeks. I had both the EGR cooler and valve done at the same time. It does seem the recall isn't far enough reaching with it's range of cars covered. The car went in for a standard service, but was held due to the coolant leak, I had a 330d Touring whilst the car was at the garage, so I can't complain too much! 
un1corn said:
Just had a call from the dealer, where my 2015 530d tourer has been in for service/mot. Told the EGR shows signs of a problem. BMW are refusing to let me take the car back on grounds of safety. I'm a bit surprised tbh, the car has only done 25,000 since new, but they're probably being extra safe to prevent lawsuits and stuff.
Im awaiting a call from enterprise for a replacement.
Annoying, but tolerable.
the tax is due in 6 days time. Would it be a good idea to SORN it? Sounds like it could be at least a month or two before I get it back. Can i SORN it in the dealers and tax it when i get it back?
Mine has the AUC car warranty for another few weeks, so hopefully this gets me out of having to drive a mokka or some st like that.
Dealer said he's recently had one car off the road for 5 months, and the other two on site have been there for 20 and 21 days respectively.
When i said, "im not getting it back anytime soon am i?", he politely agreed with me.... :/
Well I was nice to the guy on the phone. He was going to give me a mokka, but said he had an Insignia coming back from the bodyshop at any moment. He agreed to hold it for me and pick me up at the end of the day.Im awaiting a call from enterprise for a replacement.
Annoying, but tolerable.
the tax is due in 6 days time. Would it be a good idea to SORN it? Sounds like it could be at least a month or two before I get it back. Can i SORN it in the dealers and tax it when i get it back?
Mine has the AUC car warranty for another few weeks, so hopefully this gets me out of having to drive a mokka or some s
t like that.Dealer said he's recently had one car off the road for 5 months, and the other two on site have been there for 20 and 21 days respectively.
When i said, "im not getting it back anytime soon am i?", he politely agreed with me.... :/
Edited by un1corn on Tuesday 26th March 15:55
As such, Im in an Insignia. The Enterprise guy said at the start, BMW were putting people in BM's, Mercs etc until they realised how much it was costing and going to cost in the future, so now it's all hands to the pumps to keep rental costs down as much as possible.
I'll probably SORN mine in the case of it being a month or two. I'll give the garage the nod, then i guess they just need to stick trade plates on it if they need to test drive it, right?
un1corn said:
Guess not! Mines an April 2015 model on a 15 plate.
Mine too, yet apparently it's completely unaffected and totally fine. I don't really understand it all - how can there be that much variation in the part used across two different cars that came off the line in the same month?ian in lancs said:
It’s not the valve it’s the cooler that isn’t up to the job.
I am fully aware of that.But part of the issue for BMW following the release of this issue is exactly as I have said BMW did not have the EGR valve and cooler as separate parts. You could only order the EGR valve and cooler as one item.
And if we are being 100% correct the B47 has suffered both EGR valve and cooler issues.
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