EGR Fire - Technical Campaign - N47, B47 and N57

EGR Fire - Technical Campaign - N47, B47 and N57

Author
Discussion

Fox-

13,135 posts

185 months

Monday 3rd December 2018
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Ninja59 said:
idrussell said:
I had my EGR valve and cooler replaced earlier this year on my 2013 640d GC after noticing diesel fumes in the cabin. Thankfully all covered under AUC warranty. Not sure whether my car will still be 'recalled'

On a separate note Ninja59 can you give more details on the yellow grommet issue and where this is located? I have no problems at the minute and try to keep the drainage areas clear of leaves etc but I want to keep it that way!
Your car does not fall within the years of the recall, but as you have seen they can still and do fail outside that age bracket.
Are you sure? His is a 2013...

'6-cylinder diesel engines (production from July 2012 until June 2015).'

Fox-

13,135 posts

185 months

Saturday 15th December 2018
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Booked in now - first slot end of January!

mekondelta

409 posts

199 months

Saturday 15th December 2018
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Count yourself lucky! Mine's in for March 18th!

Huskyman

327 posts

66 months

Saturday 15th December 2018
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I’ve had a safety recall letter from BMW regarding this. My car was allready having the recall work done... Hey ho at least it’s being done

Fox-

13,135 posts

185 months

Saturday 15th December 2018
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Do they have different slots for recall work? I've never waited more than a week for a service or warranty work booking.
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Huskyman

327 posts

66 months

Saturday 15th December 2018
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Fox- said:
Do they have different slots for recall work? I've never waited more than a week for a service or warranty work booking.
I reported it two weeks before it went in, and I was told that there were no courtesy cars available. It went in on the 6th of December and when they found the EGR cooler was Donald ducked they put me into a hire car, a 330d touring. Very impressed on how the dealer dealt with it, not so impressed on the wait to get it done.

lambo911

85 posts

100 months

Tuesday 18th December 2018
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BMW Stevenage have had my 2013 330D since the start of October waiting for the new part to arrive. I've been told it will now arrive later this week.
I've had a rental 320D the whole time so not so bad but I do want my car back at some point !


SteBrown91

1,233 posts

68 months

Wednesday 19th December 2018
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Mines in at Sytner Nottingham today - hopefully won’t have any delays like above as need the car on Saturday!

julian64

12,682 posts

193 months

Wednesday 19th December 2018
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Anyone have retrospective experience with BMW. I had an EGR cooler replaced last year with identical fluid loss burning smell inside the cabin issues. Got a bill for £700 odd quid for replacement. Now I have a recall letter explaining the exact symptoms and requesting I take it in for inspection and replacement.

Do I get a refund, has anyone had a refund in these circumstances?

Ryley399

1 posts

2 months

Friday 4th January
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Rang Tamworth sytner and Birmingham today trying to get my 530d to be looked at on the recall scheme for the egr cooler. No joys apparently it's not every model between 2010 and 2017?. If your chassis number isn't on there register it's not covered by the recall. Has anyone else come across this problem??
Having same symptoms - running lumpy on idle. Drivetrain warning but no limp mode yet. And smell coming through vents when vehicle is up to temperature.

plug75

2 posts

2 months

Monday 7th January
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I had my 2012 330d in for a service in October, and they had said they would swap out the required parts then. Of course, it wasnt done due to having no parts available. Was then re-booked for December with the promise of doing it. Went in, same story. Then a few weeks later I had exhast gas coming into the cabin, a sure sign of the issue. However, after taking it in and them saying they will sort it, I have now been told that it's the EGR valve, and NOT the cooler that is the problem, therefore they want to slap me with a nice juicy bill for the work.

Anyone got any knowledge here? I don't know if I can believe them, possibly just trying to fob me off so they can charge me? Seems too fishy.

So, basically the qusetion is, should the valve be covered under the recall or not?

Ninja59

Original Poster:

2,043 posts

51 months

Monday 7th January
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Have a look at real OEM I don't think you can just get the "cooler" as a part I believe the associated parts (critically including EGR valve) are under one part number but this may have changed so be aware.

plug75

2 posts

2 months

Monday 7th January
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Ninja59 said:
Have a look at real OEM I don't think you can just get the "cooler" as a part I believe the associated parts (critically including EGR valve) are under one part number but this may have changed so be aware.
It is slightly confusing...

It looks like the EGR cooler can't be bought on it's own, it comes under Part 11717823210 which includes all of the Cooler and valve parts, hoses, clamps, etc. - INCLUDES the valve(s).
However, the valve does have it's own part number - 11717810871.

I still find this dubious - if they had replaced the cooler, the valves would have also been replaced.


Steved62

13 posts

2 months

Thursday 10th January
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My 430d has been in a week just been told by BMW UK it could be there for months , a worldwide shortage of parts they cannot give me any idea when mine will be repaired , just kicked up holy and got an upgrade in hire car , it’s a pain in the arse to be honest

Fox-

13,135 posts

185 months

Thursday 10th January
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Steved62 said:
My 430d has been in a week just been told by BMW UK it could be there for months , a worldwide shortage of parts they cannot give me any idea when mine will be repaired , just kicked up holy and got an upgrade in hire car , it’s a pain in the arse to be honest
What were the symptoms that led to them keeping the car rather than just rebooking you for months in the future?

Mine is booked in at the end of the month....

JNW1

4,198 posts

133 months

Thursday 10th January
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My F31 335d was in for other warranty work earlier in the week and I got a call the afternoon before I was due to collect to say they'd checked the EGR and couldn't release the car because of a potential fire hazard. I've now got a hire car through Enterprise to keep me mobile and the dealer's saying it will be early February before I get my car back due to delays in obtaining the parts.

Can't say any of this came as a major surprise given the comments on here and other internet forums although I did take the car in to have the EGR issue looked at in October last year and if I'm honest I'm surprised it's gone from being absolutely fine to a fire risk in such a short space of time. I do wonder if that might have something to do with BMW having issued a formal recall letter in the intervening period but perhaps that's just me being overly cynical!

One slight disappointment is the like for like hire car replacement promised by the dealer is actually a Renault Kadjar. Early days as it was only delivered today but my initial thought is if my car's going to be off the road for a couple of months I'll be asking BMW/Enterprise to think again......


iSore

4,011 posts

83 months

Thursday 10th January
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Sytner Sheffield are rammed with them, all awaiting parts.

Any guesses as to what this will cost BMW? That and the various other recalls (battery cable, N47 QE, E46 airbags) will really sting.

Steved62

13 posts

2 months

Friday 11th January
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Fox- said:
What were the symptoms that led to them keeping the car rather than just rebooking you for months in the future?

Mine is booked in at the end of the month....
No symptoms just a recall letter, Cotswold Cheltenham have 35 cars stock piled awaiting part , the service manager told me last night he has no idea when parts will be available when i asked him how long i could be without my car he shrugged his shoulders im expecting months rather than weeks, i have been in touch with BMW UK trying to get an upgrade of hire car , no good, i have escalated it this moring to two heads of BMW UK lets see what happens next , i have told Cotswold Cheltenham to give me a price on mine against something in their showroom thats the quickest way out of this mess, in my opinion they should replace in this case like for like you cant expect guys and girls that are doing mega mileage a week to be sat in a I30 or a Corsa because thats what we are getting as hire cars

adsyb

2 posts

2 months

Friday 11th January
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Took my F30 330d into Sytner Leicester this morning to get the EGR recall checked. It's been grounded until the part is received and fitted. Chap on the phone told me they have 100 odd vehicles sat there waiting for parts. I sense I could have a long wait on my hands!

Steved62

13 posts

2 months

Friday 11th January
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adsyb said:
Took my F30 330d into Sytner Leicester this morning to get the EGR recall checked. It's been grounded until the part is received and fitted. Chap on the phone told me they have 100 odd vehicles sat there waiting for parts. I sense I could have a long wait on my hands!
Feel for you , its an almighty cock up the fact they have issued a recall and they have no spares , mine has been in a week and nobody has a clue how long it will be there for, to be honest if they put you in a like for like car its ok but if you go through Enterprise you end up with a 1.3 petrol runabout, if you do mileage for work its not suitable they cant seem to get their heads round that