EGR Fire - Technical Campaign - N47, B47 and N57

EGR Fire - Technical Campaign - N47, B47 and N57

Author
Discussion

Deefor62

473 posts

147 months

Friday 11th January 2019
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Our 335d f31 also awaiting a replacement EGR. Although it wasn’t part of any recall, it was suffering unexplained coolant loss.
Like others, no indication on timelines. Judging from other comments on here about the number of cars impacted, then I suspect it will be a while before I see it again.

Fox-

13,228 posts

245 months

Friday 11th January 2019
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This sounds worrying. Are we saying then that there is a chance that when my car goes in for this as booked it won't come back out for some time and that the alternative hire cars offered a small hatchbacks?

Who thought that up, if a small hatchback was absolutely fine for me then I could have saved a whole pile of money and bought a Hyundai.

Why are they not just sending you away with your car and rebooking when the parts are in?

Deefor62

473 posts

147 months

Friday 11th January 2019
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Fox- said:
This sounds worrying. Are we saying then that there is a chance that when my car goes in for this as booked it won't come back out for some time and that the alternative hire cars offered a small hatchbacks?

Who thought that up, if a small hatchback was absolutely fine for me then I could have saved a whole pile of money and bought a Hyundai.

Why are they not just sending you away with your car and rebooking when the parts are in?
Speaking for myself here but I wouldn’t want to be driving the car for potentially several weeks or more with a worsening coolant loss whilst BMW get their act together.

iSore

4,011 posts

143 months

Friday 11th January 2019
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Fox- said:
Why are they not just sending you away with your car and rebooking when the parts are in?
Because of EGR fires. It can melt the inlet manifold, or worse.

Steved62

13 posts

62 months

Friday 11th January 2019
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After 5 days of kicking and screaming and going to the very top of BMW UK I have finally got into a Bmw 3 series , it’s a disgrace that they think it’s acceptable that a driver of a bmw would be happy driving for an unknown period of time a small hatchback I would reccomend to anyone who has the letter to try and get the details of the hire car you will be put in if your car fails , this is not being snobbish it should be bmw policy that you get a like for like but it’s not sadly

iSore

4,011 posts

143 months

Friday 11th January 2019
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Aletank

97 posts

81 months

Friday 11th January 2019
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I took my Dec 2016 14k mile 520d to Williams Liverpool on 2/1/19 after receiving the recall letter, they had the car all day and said after checking EGR Cooler, they said mine was fine and didn't need replacing.
Hopefully they are right ! car was manufactured July 2016.

Edthehorsepower

1 posts

65 months

Sunday 13th January 2019
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Slightly concerned that my car although not listed in the campaign is falling foul of this issue. Odd fuel smells in the cabin now and again plus a rough idle. Does anyone know if the 2010 E9x N57 is included in the recall yet or BMW are just happy to let us drivers of older vehicles burn? furious

JNW1

7,710 posts

193 months

Monday 14th January 2019
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Steved62 said:
After 5 days of kicking and screaming and going to the very top of BMW UK I have finally got into a Bmw 3 series , it’s a disgrace that they think it’s acceptable that a driver of a bmw would be happy driving for an unknown period of time a small hatchback I would reccomend to anyone who has the letter to try and get the details of the hire car you will be put in if your car fails , this is not being snobbish it should be bmw policy that you get a like for like but it’s not sadly
Interesting, I'm just going through something similar with BMW and am getting passed from pillar to post!

My car is an F31 335d and the hire car approved by BMW is a Band D with Enterprise (which I believe equates to a Focus or similar). I'd actually be ok with something like a 2 litre Golf or Focus but it seems these Band D cars are no more than 1.6 litres so basically the approval from BMW is for a relatively low-spec Compact car (which is obviously nowhere near like for like for what people are losing). If it was only for a matter of a few days or a week I'd put up with it but my dealer has told me it will be at least early February before I get my car back and reading comments on various forums I suspect it could be rather longer than that. Being stuck in something like a 1.4 Astra for potentially a couple of months doesn't seem very reasonable in the circumstances so I've asked BMW to think again and am currently awaiting a response (albeit not holding my breath!).

In fairness I have to say the people at my local Enterprise branch have been quite helpful and have actually given me a Renault Kadjar (which is apparently a slight upgrade over a Band D car!). However, SUV's aren't my cup of tea and a 1.5 litre diesel engine in a vehicle of that size and weight doesn't exactly make for a great driving experience; if I get nowhere with BMW I might actually look to swap it for a basic Focus as to be honest I think I'd rather have one of those than the Kadjar....

Fox-

13,228 posts

245 months

Monday 14th January 2019
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Do you have BMW warranty? Whilst I agree it shouldn't be relevant I wonder if people recieving enterprise cars through the BMW Emergency Service entitlement also have the Band D restrictions.

JNW1

7,710 posts

193 months

Monday 14th January 2019
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Fox- said:
Do you have BMW warranty? Whilst I agree it shouldn't be relevant I wonder if people recieving enterprise cars through the BMW Emergency Service entitlement also have the Band D restrictions.
My car is out of the initial 3-year manufacturer warranty but has the comprehensive BMW extended warranty (and the hire car was arranged via BMW Emergency Assist). Therefore, based on my experience I'd say it makes no difference whether or not your car is under warranty as I'm still restricted to a Band D car; however, I suppose it's possible they could be treating people differently if their car is under 3 years old and still under the initial, manufacturer warranty - I have no evidence that's the case though....

Fox-

13,228 posts

245 months

Monday 14th January 2019
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This makes it even more frustrating then - Emergency Service is a paid for service so it's not like you're relying on goodwill here!

Steved62

13 posts

62 months

Monday 14th January 2019
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The only response you will get from BMW UK is they do not supply like for like replacements which i think is a joke, i was told by a service manager last week i was fortunate to have a Hyundai as another customer had to drive away in a Corsa, just had an email from BMW asking if i would like to fill in a customer review of the service i received over the last week, they will wish they hadn't asked

Fox-

13,228 posts

245 months

Monday 14th January 2019
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Every rental I've ever heard of from BMW ES has been a decent BMW. A mate had a 520d for a week over Christmas after his E92 was recovered for warranty work for exampe.

Otherwise why do we pay almost a hundred quid a year for BMW ES?

No wonder you are frustrated.

Edited by Fox- on Monday 14th January 14:24

JNW1

7,710 posts

193 months

Monday 14th January 2019
quotequote all
Steved62 said:
The only response you will get from BMW UK is they do not supply like for like replacements which i think is a joke, i was told by a service manager last week i was fortunate to have a Hyundai as another customer had to drive away in a Corsa, just had an email from BMW asking if i would like to fill in a customer review of the service i received over the last week, they will wish they hadn't asked
Out of interest who did you escalate your complaint to? I spoke to BMW Customer Services who said they couldn't change the hire car but I could speak to the Complaints Department if I wanted to take it further; I did but basically got more of the same (the decision on what cars to give has been made and it won't be changed - moreover, you can't speak to the people who made it because they're not customer facing!).

Therefore, short of e-mailing the MD of BMW UK, I'm not quite sure how to progress this? I guess they're hoping if they make the appeal process as difficult as possible most people will just give up and drive what they've been given for a few weeks; to be honest I'm borderline being of that mindset myself but the arrogance of BMW in this does grate somewhat!

Steved62

13 posts

62 months

Monday 14th January 2019
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JNW1 said:
Steved62 said:
The only response you will get from BMW UK is they do not supply like for like replacements which i think is a joke, i was told by a service manager last week i was fortunate to have a Hyundai as another customer had to drive away in a Corsa, just had an email from BMW asking if i would like to fill in a customer review of the service i received over the last week, they will wish they hadn't asked
Out of interest who did you escalate your complaint to? I spoke to BMW Customer Services who said they couldn't change the hire car but I could speak to the Complaints Department if I wanted to take it further; I did but basically got more of the same (the decision on what cars to give has been made and it won't be changed - moreover, you can't speak to the people who made it because they're not customer facing!).

Therefore, short of e-mailing the MD of BMW UK, I'm not quite sure how to progress this? I guess they're hoping if they make the appeal process as difficult as possible most people will just give up and drive what they've been given for a few weeks; to be honest I'm borderline being of that mindset myself but the arrogance of BMW in this does grate somewhat!
Went nuts on Twitter at BMW UK twice you then get a dm asking you to speak to customer services , went to the top all the heads of department I could find an email address for on their website, just been told by Enterprise I’m the only upgrade issued by BMW so it was worth it in the end , if they could tell you your car would be off the road for x amount of time it would help it’s the silence and lack of communication that does your head in

edthefed

698 posts

66 months

Monday 14th January 2019
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BMW UK CEO
Graeme Grieve

Graeme.Grieve@bmw.co.uk

Perhaps copying in various motoring magazines, BBC Watchdog etc ??

Steved62

13 posts

62 months

Monday 14th January 2019
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edthefed said:
BMW UK CEO
Graeme Grieve

Graeme.Grieve@bmw.co.uk

Perhaps copying in various motoring magazines, BBC Watchdog etc ??
He was one of them didn’t get a reply but you don’t know if he had something to do it

Linkpad

23 posts

92 months

Monday 14th January 2019
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To be honest I got a Nissan Juke replacement car and more than happy with it, OK its no BMW 330D but it does the job I think people expecting to get a replacement BMW like for like have got to be realistic. BMW have held here hands up are replacing the EGR parts free of charge isn't that enough?

I am assuming when the parts are replaced there not going to fail again? As this does sound a design flaw in the EGR cooler itself.

archicous

3 posts

62 months

Tuesday 15th January 2019
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Received a recall letter for our F11 520d last week and booked the car in to Barons Kentish Town. They had the car for about an hour before phoning to say that it needed the replacement part but that the parts were on back order. Picked the car up this morning - apparently it is safe to drive - and they will contact me once they have the parts. According to one of the service guys, they have 300 parts on order and BMW keep telling them the parts will be arriving 'at the end of next week' - has been like that since before Christmas apparently. So not holding out for a speedy fix. Having said that, nothing appears to be wrong with the car - no smell, no loss of power and no EML.

Does anyone know what date the recall came into effect for the F11 520d? Just wondering as we bought our car second hand at the beginning of December from a large London-based car dealership and they didn't inform us of any recall.