EGR Fire - Technical Campaign - N47, B47 and N57
Discussion
BFleming said:
Mr Whippy said:
Reviewed the dash cam footage later... hmmm...
I’ve never seen so much fsking around and dilly dallying around in all my life.
Well documented elsewhere, but this is one of the reasons most garages disconnect your dashcam. When I got my car back from the recall earlier this year the dashcam was disconnected - some research suggested it's common practice. I’ve never seen so much fsking around and dilly dallying around in all my life.
No idea how they know how to though as they’re all different.
And clearly they forget too.
I also saw their machine car wash in action. Not nice.
I’m amazed they put such expensive cars through one of those.
When I queried whether the diesel leak had been caused by the EGR Cooler issue melting the inlet manifold we got into a discussion about the 268,000 cars recalled in the UK. The service receptionist, our very knowledgeable usual contact, said they don't actually recall cars until the customer flags an issue.
I asked whether such an issue could be a car catching fire and burning the owner to death, although this would result in them being unable to flag the issue, as they're dead. He didn't have a reply.
He later confirmed that when the EGR cooler was replaced last month their master technician carefully checked the inlet manifold for issues. I wonder whether this included nipping tight any fuel sensors attached to it and in turn causing the fuel leak. I don't know which fuel sensor has leaked so this is purely conjecture.
The DP has offered to buy the car at "Cap clean" (top book) of £15,300. Retail is between £18-19,000. On advise from my legal adviser I have now rejected the car under Consumer Protection Act 2015 demanding £19,000 within 14 days.
I note that in the 2019 UK J D Power survey BMW came... bottom.
I asked whether such an issue could be a car catching fire and burning the owner to death, although this would result in them being unable to flag the issue, as they're dead. He didn't have a reply.
He later confirmed that when the EGR cooler was replaced last month their master technician carefully checked the inlet manifold for issues. I wonder whether this included nipping tight any fuel sensors attached to it and in turn causing the fuel leak. I don't know which fuel sensor has leaked so this is purely conjecture.
The DP has offered to buy the car at "Cap clean" (top book) of £15,300. Retail is between £18-19,000. On advise from my legal adviser I have now rejected the car under Consumer Protection Act 2015 demanding £19,000 within 14 days.
I note that in the 2019 UK J D Power survey BMW came... bottom.
Sorry for resurrecting this thread but..........
Nearly 10 months on from receiving a clean bill of health under the EGR cooler recall, I got a voicemail from the dealership informing me that my car is subject of yet another EGR cooler recall.
Seriously?!
No letter from BMWUK, just the voicemail.
I called and asked how long they will need the car and, like last year, was told they will need it all day. I also asked what happens if it needs parts. "Is it going to be impounded??" They assure me it won't because they have parts in stock if it needs them.
Watch this space.....................
Nearly 10 months on from receiving a clean bill of health under the EGR cooler recall, I got a voicemail from the dealership informing me that my car is subject of yet another EGR cooler recall.
Seriously?!
No letter from BMWUK, just the voicemail.I called and asked how long they will need the car and, like last year, was told they will need it all day. I also asked what happens if it needs parts. "Is it going to be impounded??" They assure me it won't because they have parts in stock if it needs them.
Watch this space.....................
This has been going on for a few weeks and was launched on the 18th January 2020.
1) All cars that previously were given a clean bill of health regarding the EGR cooler will get replaced whatever the condition of the EGR cooler, due to some that were okay now failing
2) It is being dealt with a dealership level and BMW UK more or less have taken a more hands off approach which has resulted in "interesting" communication methods as it is down at a local level
3) Many dealers are giving priority to locally known cars, but this in some regions is still 100's of cars
4) Different methods of fixing it from waiting appointments to no waiting appointments and length of time the car is needed. The actual "work" is around 1hr 30 minutes, but really the car needs to be a lot cooler than some are doing it at.
5) The new part is completely revised, from what I heard Korens the makers of this EGR Cooler are the ones footing the bills not BMW.
6) If the car has warranty and needs to go in under emergency then you will get a hire/courtesy car, if you don't you get nothing.
If the car is done whilst you wait then please please check the coolant level my coolant level was excessively high above max and needed sorting. Something I refused to sort myself.
Furthermore you may find at least initially the car is not quite itself due to the adaptations being reset and the process literally being a small amount of idling and then the revs held for 20 seconds.
1) All cars that previously were given a clean bill of health regarding the EGR cooler will get replaced whatever the condition of the EGR cooler, due to some that were okay now failing
2) It is being dealt with a dealership level and BMW UK more or less have taken a more hands off approach which has resulted in "interesting" communication methods as it is down at a local level
3) Many dealers are giving priority to locally known cars, but this in some regions is still 100's of cars
4) Different methods of fixing it from waiting appointments to no waiting appointments and length of time the car is needed. The actual "work" is around 1hr 30 minutes, but really the car needs to be a lot cooler than some are doing it at.
5) The new part is completely revised, from what I heard Korens the makers of this EGR Cooler are the ones footing the bills not BMW.
6) If the car has warranty and needs to go in under emergency then you will get a hire/courtesy car, if you don't you get nothing.
If the car is done whilst you wait then please please check the coolant level my coolant level was excessively high above max and needed sorting. Something I refused to sort myself.
Furthermore you may find at least initially the car is not quite itself due to the adaptations being reset and the process literally being a small amount of idling and then the revs held for 20 seconds.
Edited by Ninja59 on Thursday 20th February 15:59
I had mine (re)done on Tuesday. I had heard in the interweb that BMW were recalling those cars which were inspected and found to be fine and replacing the coolers. So, when booking or an MOT I asked and they said they have parts and would do it.
I spoke to the parts manager whilst I was in. The company which made the originally were in threat of going under due to the impending action by BMW to recover some costs, so BMW bought them out.
I spoke to the parts manager whilst I was in. The company which made the originally were in threat of going under due to the impending action by BMW to recover some costs, so BMW bought them out.
Had mine done a couple of weeks ago (N57 engine in an X3) at Lloyd Colne. They had it for a Saturday, and also did something with the Isofix points.
No problem with getting a courtesy car - they also topped up screenwash and cleaned the car. It's 6 years old, so well out of warranty and wasn't approved-used when I bought it.
Pretty happy overall, as I was dreading it being impounded for weeks.
No problem with getting a courtesy car - they also topped up screenwash and cleaned the car. It's 6 years old, so well out of warranty and wasn't approved-used when I bought it.
Pretty happy overall, as I was dreading it being impounded for weeks.
Sim89 said:
my 2014 F31 N57 is in tomorrow at Williams Liverpool for its second EGR replacement. No coolant loss or anything this time, just the superseded part as discussed.
I'll be sure to check my coolant level prior to leaving the carpark, so thanks for the advice.
Did yours originally get replaced last year under the recall and now been recalled again? Curious as mine got done last year in March. I'll be sure to check my coolant level prior to leaving the carpark, so thanks for the advice.
Geffg said:
Sim89 said:
my 2014 F31 N57 is in tomorrow at Williams Liverpool for its second EGR replacement. No coolant loss or anything this time, just the superseded part as discussed.
I'll be sure to check my coolant level prior to leaving the carpark, so thanks for the advice.
Did yours originally get replaced last year under the recall and now been recalled again? Curious as mine got done last year in March. I'll be sure to check my coolant level prior to leaving the carpark, so thanks for the advice.
- 2018: EGR checked - no issue found so not replaced
- 2019: Coolant loss experienced, EGR replaced
- 2020: No symptoms, EGR being replaced by a new part regardless of observable condition.
I'll post back once i've checked it out - apparently it is a visibly different part.
So EGR was replaced today. Took around 5 hrs, I waited whilst it was being done.
Quite disappointed in the workmanship honestly (Williams Liverpool). The front wiring loom cable was not clipped in, nor was it fixed to the newly installed EGR with the bolt missing. I resolved it myself. Engine bay had not been wiped down where the coolant had spilled.
They also told me they didn't wash or vacuum the car as they didn't have time and if I wanted to have that, I'd have to wait another hour or two..
I should go back and raise it all but I really don't have the time or energy to be doing so.
Quite disappointed in the workmanship honestly (Williams Liverpool). The front wiring loom cable was not clipped in, nor was it fixed to the newly installed EGR with the bolt missing. I resolved it myself. Engine bay had not been wiped down where the coolant had spilled.
They also told me they didn't wash or vacuum the car as they didn't have time and if I wanted to have that, I'd have to wait another hour or two..
I should go back and raise it all but I really don't have the time or energy to be doing so.
Sim89 said:
I waited whilst it was being done.
I've given-up waiting while my car is in. I get the impression that they always rush the job, and on the one occasion they actually did wash the car while I was on the premises Stevie Wonder could have made a better job of it.They also seem to rush if you have a courtesy car, because (certainly the dealership I use.....) they don't like having them out overnight.
I would much rather they took their time and did the job right first time.
Mine is in today. I dropped it off at 08hr00, and as long as I get it back before close of play tomorrow I'm fine with it.
Sim89 said:
Took around 5 hrs
I can think of nothing worse than loitering in a dealership for that long. Life's too short.Edited by StuBeeDoo on Wednesday 26th February 11:03
StuBeeDoo said:
Sorry for resurrecting this thread but..........
Nearly 10 months on from receiving a clean bill of health under the EGR cooler recall, I got a voicemail from the dealership informing me that my car is subject of yet another EGR cooler recall.
Seriously?! No letter from BMWUK, just the voicemail.
I called and asked how long they will need the car and, like last year, was told they will need it all day. I also asked what happens if it needs parts. "Is it going to be impounded??" They assure me it won't because they have parts in stock if it needs them.
Watch this space.....................
I’d you buy something that is not fit for purpose then get a full refund.Nearly 10 months on from receiving a clean bill of health under the EGR cooler recall, I got a voicemail from the dealership informing me that my car is subject of yet another EGR cooler recall.
Seriously?!
No letter from BMWUK, just the voicemail.I called and asked how long they will need the car and, like last year, was told they will need it all day. I also asked what happens if it needs parts. "Is it going to be impounded??" They assure me it won't because they have parts in stock if it needs them.
Watch this space.....................
Did they explain and describe the issue when you bought the car? Then is not as described - get a full refund.
As this issue is commonplace, the simple solution is not to buy any car that shares parts with the afflicted platform.
Use the refund to buy something that won’t burn you alive.
StuBeeDoo said:
Sim89 said:
I waited whilst it was being done.
I've given-up waiting while my car is in. I get the impression that they always rush the job, and on the one occasion they actually did wash the car while I was on the premises Stevie Wonder could have made a better job of it.They also seem to rush if you have a courtesy car, because (certainly the dealership I use.....) they don't like having them out overnight.
I would much rather they took their time and did the job right first time.
Mine is in today. I dropped it off at 08hr00, and as long as I get it back before close of play tomorrow I'm fine with it.
Sim89 said:
Took around 5 hrs
I can think of nothing worse than loitering in a dealership for that long. Life's too short.Edited by StuBeeDoo on Wednesday 26th February 11:03
To be fair, it was a work day for me and I was sat in a nice environment at a table with my laptop, near a power supply, working - with endless amounts of tea. I'd only be doing the exact same thing but at the office or at home, so the waiting part was largely irrelevant to me!
Of course I'd rather they did the job correctly regardless of time..
They've just been on the 'phone. "Mr.Stu, the car needs 4 new tyres"...............
Does it hell!
Firstly, I measured them myself less than 2 weeks ago. They are all a long way from being illegal, just shy of 5mm and all worn evenly.
Secondly, they are winter tyres. They will be coming off in a few weeks, anyway. You're a BMW dealership, you should know this.
Oh, wait! It's the end of the month, isn't it?
Does it hell!
Firstly, I measured them myself less than 2 weeks ago. They are all a long way from being illegal, just shy of 5mm and all worn evenly.Secondly, they are winter tyres. They will be coming off in a few weeks, anyway. You're a BMW dealership, you should know this.
Oh, wait! It's the end of the month, isn't it?
Olas said:
I’d you buy something that is not fit for purpose then get a full refund.
Use the refund to buy something that won’t burn you alive.
Totally over-the-top reaction. All cars have faults. Less than 300 BMWs worldwide are known to have caught fire because of a faulty EGR cooler. Out of upwards of 1.6 million, that is tiny minority. I can't find any figures for deaths resulting from EGR-related fires.Use the refund to buy something that won’t burn you alive.
Even if BMW weren't replacing the coolers, I wouldn't be bothered. The same as I wasn't bothered about getting the airbag recalls done on my 15 year old (at the time) E46.
How many other manufacturers would recall cars as old as BMW do?
StuBeeDoo said:
Totally over-the-top reaction. All cars have faults. Less than 300 BMWs worldwide are known to have caught fire because of a faulty EGR cooler. Out of upwards of 1.6 million, that is tiny minority. I can't find any figures for deaths resulting from EGR-related fires.
Even if BMW weren't replacing the coolers, I wouldn't be bothered. The same as I wasn't bothered about getting the airbag recalls done on my 15 year old (at the time) E46.
How many other manufacturers would recall cars as old as BMW do?
I thought there were 260,000 in europe alone affected by the issue, not that they're all going to catch fire but some will. Will it be yours/mine?Even if BMW weren't replacing the coolers, I wouldn't be bothered. The same as I wasn't bothered about getting the airbag recalls done on my 15 year old (at the time) E46.
How many other manufacturers would recall cars as old as BMW do?
When I asked my BMW dealer about the recall the service receptionist said "we don't recall cars with this issue, we wait for the owners to tell us there's a problem." I asked if that included owners who'd died in a car fire. No comment.
DJMC said:
I thought there were 260,000 in europe alone affected by the issue, not that they're all going to catch fire but some will. Will it be yours/mine?
When I asked my BMW dealer about the recall the service receptionist said "we don't recall cars with this issue, we wait for the owners to tell us there's a problem." I asked if that included owners who'd died in a car fire. No comment.
Interesting, if you go on the BMW uk website and enter your reg it tells you if your car is due a recall. I've also had a couple of letters and emails from BMW, so maybe your dealer doesn't personally contact you, but BMW certainly aren't waiting for customers to have issues. When I asked my BMW dealer about the recall the service receptionist said "we don't recall cars with this issue, we wait for the owners to tell us there's a problem." I asked if that included owners who'd died in a car fire. No comment.
My egr cooler was replaced last week, third time in less than two years.
sjj84 said:
Interesting, if you go on the BMW uk website and enter your reg it tells you if your car is due a recall. I've also had a couple of letters and emails from BMW, so maybe your dealer doesn't personally contact you, but BMW certainly aren't waiting for customers to have issues.
My egr cooler was replaced last week, third time in less than two years.
2016 F48 X1 - EGR cooler replaced last autumn but only after the engine light came on. No recall. No letters or contact from BMW or Sytner. Car owned from new. Two months later engine light on again. Diesel fuel sensor leak - £10,000+ repair bill. This is when I found out they weren't recalling the UK's share of the 260,000 cars until the owners complained of an issue. This would be, as the DP explained, due to them being choked up with customer's cars sitting around for months waiting for parts to be manufactured due to demand. Perhaps it's down to the dealer to tell BMW UK if they want recall letters sent out? Mine doesn't.My egr cooler was replaced last week, third time in less than two years.
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