Dealer crashed my //M Coupe during inspection II

[Court_S]

Was the tech Paddy McGuinness if he crashed it at 30mph?

On a more serious, not sorry to hear that. I agree with the others that I'd want to see the extent of the damage first. I'm sure that all of the faster cars get thoroughly 'enjoyed' by the techs when they get tested.

Hope you manage to get it fixed.

[E-bmw]

As others have said I would be insisting on seeing it BEFORE it is touched by anyone.

[MannyLon]

Court_S said:

Was the tech Paddy McGuinness if he crashed it at 30mph?

On a more serious, not sorry to hear that. I agree with the others that I'd want to see the extent of the damage first. I'm sure that all of the faster cars get thoroughly 'enjoyed' by the techs when they get tested.

Hope you manage to get it fixed.

Thanks. Emailed their customer service this morning, not heard anything back yet.
Will give them until midday before I reach out to bmw Uk.

[LaurasOtherHalf]

I know a famous ex-rally driver whose Audi RS6 went through the scenery in a “test drive”.

Older technician with apprentice in the passenger seat, the apprentice was around 6” from being killed as the cabin was impaled by Armco.

I know the test route well, it happened about 300 yards from the beginning.

Audi kept the whole thing quiet by buying him a brand new car. “Watch this!” Indeed.

[Mr E]

MannyLon said:

Thanks. Emailed their customer service this morning, not heard anything back yet.
Will give them until midday before I reach out to bmw Uk.

Ring them. Ring them now and speak to the DP.

[JulianHJ]

Mr E said:

Ring them. Ring them now and speak to the DP.

Either this or head straight down to the dealership immediately to start the resolution process in person.

[Ziplobb]

surely the quickest way for you to see the damage is for the service manager to email a few photos - from those you will get a feel for what has happened and can prioritise your response accordingly

[Krikkit]

JulianHJ said:

Mr E said:

Ring them. Ring them now and speak to the DP.

Either this or head straight down to the dealership immediately to start the resolution process in person.

I'd be heading down there for a look at it - you can't know how bad it is until you've seen it in person before they've had time to mess with it.

What a nightmare OP, my sympathies.

[Court_S]

MannyLon said:

Thanks. Emailed their customer service this morning, not heard anything back yet.
Will give them until midday before I reach out to bmw Uk.

I think you're giving them too much leeway. I'd be either down there or at least on the phone.

Fair play for being calm. I think I'd have lost me st.

[ferrisbueller]

Krikkit said:

JulianHJ said:

Mr E said:

Ring them. Ring them now and speak to the DP.

Either this or head straight down to the dealership immediately to start the resolution process in person.

I'd be heading down there for a look at it - you can't know how bad it is until you've seen it in person before they've had time to mess with it.

What a nightmare OP, my sympathies.

I can empathise. It's horrible when things like this happen. I hope the dealer engages and deals with it in the right way.
Also hopefully minor damage and easily repairable with no lasting detriment.

[MannyLon]

Thanks for the comments. Just spoken to them and car is going to the body shop. They said that they will send me all the details so that I can inspect it there.

Will let you know!

[S100HP]

MannyLon said:

Thanks. Emailed their customer service this morning, not heard anything back yet.
Will give them until midday before I reach out to bmw Uk.

No disrespect, but you sound like a right melt. Everyone on this thread has told you to get down there and take a look. You on the other hand "have sent an email and will reach out to customer services".

Put your big boy pants on and get down there. Judge for yourself.

[MannyLon]

S100HP said:

No disrespect, but you sound like a right melt. Everyone on this thread has told you to get down there and take a look. You on the other hand "have sent an email and will reach out to customer services".

Put your big boy pants on and get down there. Judge for yourself.

thanks, very helpful and respectful tone.

[mmm-five]

These things happen, and I've had a small bit of damage done to mine when the dealer missed the 12 foot garage entrance and scraped the bumper on the wall - and that was just moving it from the customer parking to the servicing bays. However I was provided pictures and agreed the repair was to be done by their in-house bodyshop (with warranty on the repair).

However, how likely is it that an experienced technician crashes when they're simply pootling along at 30mph warming up the fluids???

I would be asking to view the car ASAP, and then decide if you need an independent inspection of the damage (and the repair) - otherwise you won't know if they're giving you the whole picture or have done a bodge job.

[STe_rsv4]

MannyLon said:

S100HP said:

No disrespect, but you sound like a right melt. Everyone on this thread has told you to get down there and take a look. You on the other hand "have sent an email and will reach out to customer services".

Put your big boy pants on and get down there. Judge for yourself.

thanks, very helpful and respectful tone.

he has a point though.
They've crashed YOUR car. You are going to be financially worse off from this.
You are asking on a forum the most simplistic of questions about what to do.
Go and see the car for yourself NOW.

[RonnieHotdogs]

cossy400 said:

I'd be on the doorstep in the morning wanting to see the damage

100% this. No way I'd accept photos or waiting until it goes to the body shop.

I'd be on my way to the dealer as soon as they'd put the phone down after telling me they'd crashed it.

[RUSSELLM]

S100HP said:

MannyLon said:

Thanks. Emailed their customer service this morning, not heard anything back yet.
Will give them until midday before I reach out to bmw Uk.

No disrespect, but you sound like a right melt. Everyone on this thread has told you to get down there and take a look. You on the other hand "have sent an email and will reach out to customer services".

Put your big boy pants on and get down there. Judge for yourself.

Flip side of that being, he seems quite chilled out about it to me.

Most of the other posters seems to be intent on making a hasty, tear ridden journey, to have a look what a dented car looks like

[S100HP]

MannyLon said:

S100HP said:

No disrespect, but you sound like a right melt. Everyone on this thread has told you to get down there and take a look. You on the other hand "have sent an email and will reach out to customer services".

Put your big boy pants on and get down there. Judge for yourself.

thanks, very helpful and respectful tone.

Apologies, but you don't seem to be listening to anyone.

[John Laverick]

OP.

What you've got to remember / assume is that the dealer is NOT trustworthy. They will want to fix your car for the lowest possible cost. You should 100% go and see the car to see what damage has been done and agree the repair.

If you don't you're potentially going to be short changed.

[RUSSELLM]

RonnieHotdogs said:

100% this. No way I'd accept photos or waiting until it goes to the body shop.

I'd be on my way to the dealer as soon as they'd put the phone down after telling me they'd crashed it.

What are you going to do when you get to the Bodyshop ?

Point at a demolished front end, and tell them “That’ll need repairing”