Mismatched tyres from BMW
Discussion
Clearly I'm mr smooth DJMC said:
Apologies if this has been covered...
The car is under a finance agreement, yes? If you are considering a FOS complaint, have you spoken with the finance company first?
Do a Google "car credit agreement faults" - here's an example regarding rejecting a car: https://www.thecarexpert.co.uk/rejecting-a-car/2/
Good luck with it.
Not on finance DJMC. But thanks anyway. The car is under a finance agreement, yes? If you are considering a FOS complaint, have you spoken with the finance company first?
Do a Google "car credit agreement faults" - here's an example regarding rejecting a car: https://www.thecarexpert.co.uk/rejecting-a-car/2/
Good luck with it.
RJWR said:
Its a 2015 BMW. It's not about the approved tyres, its the fact they failed to tell me:
- the car did not have run flats
- the car had run flats on front, non run flats on rear
- they changed the rear tyres for the farroad's
- they fitted an incorrect speed rating and subsequently sold a car with the incorrect speed rating.
I am not wrong having read that document from bmw themselves OP.- the car did not have run flats
- the car had run flats on front, non run flats on rear
- they changed the rear tyres for the farroad's
- they fitted an incorrect speed rating and subsequently sold a car with the incorrect speed rating.
Technically speaking the AUC scheme will allow size, speed being right and being matched. Also they must be a min of 3mm.
None of the requirements under AUC actually mentioned in the AUC say anything wrong beyond the speed rating.
Overall good result for you, there is clearly an element of goodwill going on.
Ninja59 said:
I am not wrong having read that document from bmw themselves OP.
Technically speaking the AUC scheme will allow size, speed being right and being matched. Also they must be a min of 3mm.
None of the requirements under AUC actually mentioned in the AUC say anything wrong beyond the speed rating.
Overall good result for you, there is clearly an element of goodwill going on.
More than good will ninja. Technically speaking the AUC scheme will allow size, speed being right and being matched. Also they must be a min of 3mm.
None of the requirements under AUC actually mentioned in the AUC say anything wrong beyond the speed rating.
Overall good result for you, there is clearly an element of goodwill going on.
I sent my email to BMW UK, the owners of sytner, the managers and the sales chap.
This is from their document .....
However, you must
provide a mobility kit, note the tyre issue on the AUC Check
sheet and inform the customer prior to agreeing the sale.
I'm sure there is some safety issue with fitting the incorrect speed rating and mixing rfts with non rfts.
If this wasn't an issue, they would have told me to go away. It was instant rectification.
DJMC said:
Apologies if this has been covered...
The car is under a finance agreement, yes? If you are considering a FOS complaint, have you spoken with the finance company first?
Do a Google "car credit agreement faults" - here's an example regarding rejecting a car: https://www.thecarexpert.co.uk/rejecting-a-car/2/
Good luck with it.
Odd... I posted this reply on a thread about a broken spring. Can't find that thread now! Anyway, ignore my post.The car is under a finance agreement, yes? If you are considering a FOS complaint, have you spoken with the finance company first?
Do a Google "car credit agreement faults" - here's an example regarding rejecting a car: https://www.thecarexpert.co.uk/rejecting-a-car/2/
Good luck with it.
Saw an AUC check list somewhere that specifically states that combination of tyres must be checked as acceptable. As well as noting whether each tyre is a Non run flat or run flat. As BMW don’t recommend mixing NRF and RF can’t see that this would be an acceptable combination. All interested parties have accepted that this was wrong so don’t understand why anyone would argue otherwise. OP has been very measured I think.
DJMC said:
nickfrog said:
I don't think that's the case.
It is according to Sytner and BMW GB.I am quite happy to be wrong by the way.
doc261 said:
Saw an AUC check list somewhere that specifically states that combination of tyres must be checked as acceptable. As well as noting whether each tyre is a Non run flat or run flat. As BMW don’t recommend mixing NRF and RF can’t see that this would be an acceptable combination. All interested parties have accepted that this was wrong so don’t understand why anyone would argue otherwise. OP has been very measured I think.
Thank you. Bit late to the party but this happened to us when we bought a 4 year old E61 (obviously several years ago) from a franchised dealer. When collecting the car, I specifically asked why there was no spare and the salesman said it didn’t need them, it was fitted with run flats.
In our excitement, we didn’t check any further (lesson learnt here).
Got the car home and noticed on the MOT that it was an advisory for low tread. We were disappointed with this and called to complain but didn’t intend to take it further and went to our local place to get new tyre. This is when we discovered that it had a mixture of RF and NRF on the same axle.
So we did demand two new RF tyres from the dealer.
We were a bit shocked they could let a car leave them with a mixture of tyres on the same axle when BMW specifically advise against it.
In our excitement, we didn’t check any further (lesson learnt here).
Got the car home and noticed on the MOT that it was an advisory for low tread. We were disappointed with this and called to complain but didn’t intend to take it further and went to our local place to get new tyre. This is when we discovered that it had a mixture of RF and NRF on the same axle.
So we did demand two new RF tyres from the dealer.
We were a bit shocked they could let a car leave them with a mixture of tyres on the same axle when BMW specifically advise against it.
nickfrog said:
My BMW dealer (Chandlers) don't agree with Sytner then. Have you seen the terms of the new car warranty? The one I have seen doesn't mention * tyres as a condition.
I am quite happy to be wrong by the way.
As our 2016 X1 F48 came with non-RF 18" Pirellis, and they're made of plasticine, we've had need for a fair few discussions about new tyres with Sytner (8 punctures last 2 years). Throughout the first 3yrs they insisted we can only fit Pirelli P7 (OE, now discontinued), PZero, or Bridgestones all with BMW star marking. I've also been used to this "insistence" with Audi and Porsche.I am quite happy to be wrong by the way.
Once it was 4yrs old and into BMW extended warranty (Allianz insurance product) Sytner still insisted it needed BMW star marked tyres. A few weeks ago, after yet another puncture I decided to contact Allianz who advised I can fit any brand, star marked or not, so long as it's the correct spec. They put this in writing to me the same day by the way. So Sytner are wrong, and BMW GB may be similarly unaware of what can and can't be done perhaps?
Do you have a copy of the new car warranty you can link to? It's not going to help me as I know I'm free of Plastic Pirelli at last but it may help someone else similarly advised in the first three years, perhaps wrongly too?
DJMC said:
nickfrog said:
My BMW dealer (Chandlers) don't agree with Sytner then. Have you seen the terms of the new car warranty? The one I have seen doesn't mention * tyres as a condition.
I am quite happy to be wrong by the way.
As our 2016 X1 F48 came with Pirellis, and they're made of plasticine, we've had need for a fair few discussions about new tyres with Sytner (8 punctures last 2 years). Throughout the first 3yrs they insisted we can only fit Pirelli P7 (OE, now discontinued), PZero, or Bridgestones all with BMW star marking. I've also been used to this "insistence" with Audi and Porsche.I am quite happy to be wrong by the way.
Once it was 4yrs old and into BMW extended warranty (Allianz insurance product) Sytner still insisted it needed BMW star marked tyres. A few weeks ago, after yet another puncture I decided to contact Allianz who advised I can fit any brand, star marked or not, so long as it's the correct spec. They put this in writing to me the same day by the way. So Sytner are wrong, and BMW GB may be similarly unaware of what can and can't be done perhaps?
Do you have a copy of the new car warranty you can link to? It's not going to help me as I know I'm free of Plastic Pirelli at last but it may help someone else similarly advised in the first three years, perhaps wrongly too?
During the manufacturers warranty the dealer stated that you "must" use star rated tyres. This is understandable.
When out of warranty you have purchased a 3rd party warranty that have confirmed it doesn't matter as long as they are to spec?
DJMC said:
nickfrog said:
My BMW dealer (Chandlers) don't agree with Sytner then. Have you seen the terms of the new car warranty? The one I have seen doesn't mention * tyres as a condition.
I am quite happy to be wrong by the way.
As our 2016 X1 F48 came with non-RF 18" Pirellis, and they're made of plasticine, we've had need for a fair few discussions about new tyres with Sytner (8 punctures last 2 years). Throughout the first 3yrs they insisted we can only fit Pirelli P7 (OE, now discontinued), PZero, or Bridgestones all with BMW star marking. I've also been used to this "insistence" with Audi and Porsche.I am quite happy to be wrong by the way.
Once it was 4yrs old and into BMW extended warranty (Allianz insurance product) Sytner still insisted it needed BMW star marked tyres. A few weeks ago, after yet another puncture I decided to contact Allianz who advised I can fit any brand, star marked or not, so long as it's the correct spec. They put this in writing to me the same day by the way. So Sytner are wrong, and BMW GB may be similarly unaware of what can and can't be done perhaps?
Do you have a copy of the new car warranty you can link to? It's not going to help me as I know I'm free of Plastic Pirelli at last but it may help someone else similarly advised in the first three years, perhaps wrongly too?
. They have little to do with BMW in fairness so perhaps the question should go to them.The last new car warranty document I had went when I sold the M135i in 2017. I did check at the time and there was nothing about * tyres in there. Perhaps there is something now but that would surprise me.
That’s a good result and better than the service I’ve had from BMW, albeit slightly different situation.
Car in for MOT, needed two new rears. The dealer is as good as the local tyre places and also haggle a bit if you can get cheaper online.
Picked the car up, cursory check both tyres were Bridgestone.
Got home, checked the pressures as about to go on holiday and noticed they’d put two different models of the tyre on and they have slightly different tread.
Phoned them up, they said it was impossible because the receipt said they’d put the same tyre on each side and that they’d look into it.
I chased them a number of times as they never gave me a response or offered remediation, 2 years later I think I’m not getting an answer.
I thought slightly different treads on the driven axle was a no-no, my local dealer clearly doesn’t care.
I’m sure I should have spent more time arguing or trying to get it fixed but during covid it’s mostly sat still so I’ll just change it once I need a car again.
Car in for MOT, needed two new rears. The dealer is as good as the local tyre places and also haggle a bit if you can get cheaper online.
Picked the car up, cursory check both tyres were Bridgestone.
Got home, checked the pressures as about to go on holiday and noticed they’d put two different models of the tyre on and they have slightly different tread.
Phoned them up, they said it was impossible because the receipt said they’d put the same tyre on each side and that they’d look into it.
I chased them a number of times as they never gave me a response or offered remediation, 2 years later I think I’m not getting an answer.
I thought slightly different treads on the driven axle was a no-no, my local dealer clearly doesn’t care.
I’m sure I should have spent more time arguing or trying to get it fixed but during covid it’s mostly sat still so I’ll just change it once I need a car again.
Bonzaroo said:
That’s a good result and better than the service I’ve had from BMW, albeit slightly different situation.
Car in for MOT, needed two new rears. The dealer is as good as the local tyre places and also haggle a bit if you can get cheaper online.
Picked the car up, cursory check both tyres were Bridgestone.
Got home, checked the pressures as about to go on holiday and noticed they’d put two different models of the tyre on and they have slightly different tread.
Phoned them up, they said it was impossible because the receipt said they’d put the same tyre on each side and that they’d look into it.
I chased them a number of times as they never gave me a response or offered remediation, 2 years later I think I’m not getting an answer.
I thought slightly different treads on the driven axle was a no-no, my local dealer clearly doesn’t care.
I’m sure I should have spent more time arguing or trying to get it fixed but during covid it’s mostly sat still so I’ll just change it once I need a car again.
No offence but i don't know how you could let that go. Surely you would drive back and show them if they didn't believe you?! Car in for MOT, needed two new rears. The dealer is as good as the local tyre places and also haggle a bit if you can get cheaper online.
Picked the car up, cursory check both tyres were Bridgestone.
Got home, checked the pressures as about to go on holiday and noticed they’d put two different models of the tyre on and they have slightly different tread.
Phoned them up, they said it was impossible because the receipt said they’d put the same tyre on each side and that they’d look into it.
I chased them a number of times as they never gave me a response or offered remediation, 2 years later I think I’m not getting an answer.
I thought slightly different treads on the driven axle was a no-no, my local dealer clearly doesn’t care.
I’m sure I should have spent more time arguing or trying to get it fixed but during covid it’s mostly sat still so I’ll just change it once I need a car again.
Bonzaroo said:
That’s a good result and better than the service I’ve had from BMW, albeit slightly different situation.
I’m sure I should have spent more time arguing or trying to get it fixed but during covid it’s mostly sat still so I’ll just change it once I need a car again.
Yes it is, and another PH member benefited from the used pair I took off. Just so you know, I didn't spend any time arguing. BMW dealt with the issue quickly and professionally. I'm surprised another BMW franchise would not, particularly if they had only just fitted tyres. I’m sure I should have spent more time arguing or trying to get it fixed but during covid it’s mostly sat still so I’ll just change it once I need a car again.
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