F-Type Roof Debonding - Jaguar won't take responsibility!!

[Windy157]

I've had issues with condensation and damp in the rear of my 2014 F-type all winter. I asked the Jag dealer to take a look - and they found the rear of the roof is debonding - and hence leaking water into the boot space.

The extended warranty apparently does not cover this.

Jaguar Customer Service say this is an issue they have never seen before - and conclude that the cause must be from damage to the roof by a previous owner. However, the Jag dealer service department say there is no evidence of any damage. Regardless, Jag Customer Service will not fund or contribute to the repair.

So I'm now stuck, as neither the dealer, nor Jag customer service will take any ownership - and I'm left with a potential repair bill of £2500.

Any advice on how best to escalate this issue?

Also, anyone seen this debonding issue before?

Cheers, Ian

[anonymous-user]

Pretty simple really, it’s not covered in the warranty and it’s 5 years old, pay up and get it sorted.

Just one of those things, like the paint bubbling on my AM ...

[anonymous-user]

I don’t think their response is right but I’m not surprised and think you’d get the same from others though some warranties might cover it.

If you don’t get anywhere with them I’d have an independent soft top specialist look at it, no reason it should cost so much to fix.

[The Bodyman]

Ian. Try another dealer. Sounds daft but it worked for me.

Had rust issues under the doors mirrors on a 370z I owned. One dealer said it was the mirrors flexing and cracking the paint. CS said not covered. Next dealer said it was oxidation due to where the steel fixings of the mirrors meet the aluminum doors. CS said it was covered and sorted it. All within a week.

Good luck.
Jon