VWFS - attitude at end of lease?

[Blown2CV]

bedonde said:

You'd think windscreen is a standard charge, but VWFS helpfully refuse to tell me what that charge is and instead tell me I have to wait for BCA to inspect at the end of the lease. In the meantime we drove around with a cracked screen...

ring BCA?

[Spidersleg]

bedonde said:

You'd think windscreen is a standard charge, but VWFS helpfully refuse to tell me what that charge is and instead tell me I have to wait for BCA to inspect at the end of the lease. In the meantime we drove around with a cracked screen...

I think it was mentioned earlier in the thread. Someone put a list of costs up.

[bedonde]

Blown2CV said:

bedonde said:

You'd think windscreen is a standard charge, but VWFS helpfully refuse to tell me what that charge is and instead tell me I have to wait for BCA to inspect at the end of the lease. In the meantime we drove around with a cracked screen...

ring BCA?

Yes indeed, I thought of that and did so. They helpfully said VWFS set the end of lease charges and to speak to them. Anyway, will probably just replace the bloody thing and swallow the £75 excess. Not the end of the world

[Blown2CV]

bedonde said:

Blown2CV said:

bedonde said:

You'd think windscreen is a standard charge, but VWFS helpfully refuse to tell me what that charge is and instead tell me I have to wait for BCA to inspect at the end of the lease. In the meantime we drove around with a cracked screen...

ring BCA?

Yes indeed, I thought of that and did so. They helpfully said VWFS set the end of lease charges and to speak to them. Anyway, will probably just replace the bloody thing and swallow the £75 excess. Not the end of the world

so they both pointed at each other... that's a bit gash. Maybe they know nowadays, now that they aren't able to charge through the nose, that if they keep quiet on the potential charges most people would consider just getting the job done themselves and then it's not VWFS' problem anymore.

[fourstardan]

Blown2CV said:

spoke to some utter fool of a phone answerer when booking in the inspection and collection. Told him it was going back in 5 weeks or so... he tries to book me in for tomorrow. No mate it needs to be nearer the end of the lease, because I've paid to have the car... so i want to use the car. Ah OK yea well we can book in for the end of June.... no again, that's past the end of the lease? oh right yea... ok well give me your email address.... 5 attempts to get him to spell it correctly. No confirmation, nothing. Had to ring up and do it again. Not fking hard is it.

I think VWFS might refund that payment though, ask them.

I couldn't fault the inspector, he was open and honest, and felt a bit bad for me as some repairs were poor and he knew i'd endeavoured to get them resolved.

The bit i didn't like was after collection the repairs (I was within my rights to repair and make good) never got inspected so needed to be contested.

Sounds like BCA are busy!

[TomScrut]

bedonde said:

You'd think windscreen is a standard charge, but VWFS helpfully refuse to tell me what that charge is and instead tell me I have to wait for BCA to inspect at the end of the lease. In the meantime we drove around with a cracked screen...

I enquired with VWFS about standard charges last year and they just said "wait for BCA to inspect"

[PenelopaPitstop]

I suggest replacing it, excess on insurance windscreen replacement will be lower than possible fee. I think someone mentioned on PH before how much he was charged for windscreen and it wasn't cheap.

[ForzaGilles]

Sorry for the thread hijack. I have a Mk 7.5 GTD which is on a two year lease. Unfortunately I hit a pheasant a few weeks ago which has put a 1.5 inch crack in the front PU, plus damaged the black grill below slightly. I'm guessing it would be worth getting these repaired before the end of lease? My insurance excess is £300 I think.

[smokingturbo]

It seems what you get pulled up is partly reliant on the BCA employee who comes along. We had two cars through VWFS go back a week apart, inspections by two different people - cars were in pretty similar condition - one had no charges whilst the other £600+ - the inspectors also took wildly different time frames to inspect. One guy was in and out in 15 minutes and the other 45 minutes.

The frustrating part is the pictures they took of the "damage" you couldn't actually see the damage they described and the person on the phone agreed when we challenged it. But once they make a counter off on the damage cost, we got it reduced by £100 they consider that the final communication, stating that in their letter. End of story. And as others have said the damage they "charge" for isn't even repaired before the car crosses the block at auction.

I have heard varying advice from other people who've had leases go back - varying from not signing to agree with the inspectors report on site to others who say just to negotiate. But negotiation doesn't seem to work even if the evidence they take doesn't make any sense.

We now have new leases (one is VWFS and the other LR) so will see how that goes in 3 years time :-)

[uuf361]

Just had mine inspected - barely took 10 mins......

Only charge is for #110.40 for bonnet scratches (3 x deep 3-4" down to metal) caused by a flying fist sized lump of tarmac on the motorway.

It also scratched the windscreen but that's not chargeable.

Very happy......and no way I could have had it fixed for anywhere close to that charge.....

[Blown2CV]

BCA achieving a stratospheric level of fkwittery today. Called them yesterday about 5 times to trying and find out what sort of plans they had to inspect the car today as planned weeks ago. Finally the answer. Oh yea mate sorry mate we are having system, err phone err like problems, everything's down. Fantastic. So I leave them till late morning today and try again. Rinse and repeat another 4 or 5 calls where each time someone puts me on hold for 5 mins and then tells me they will call me back. Never do. Hours pass, I am at home waiting for the guy. At about 3pm i call and someone finally tells me oh yea mate soz mate it's cancelled, like we are overbooked, system error, like we are busy cos of the system thing, i mean the inspector was too busy, i mean we couldn't get through to him! Oh i mean it was never booked in the first place... errr...

They then offer me the earliest inspection appointment the day before collection, which i cannot do.

Went ballistic, called VWFS complaints line and it has kind of got to a doable outcome but for fks sake BCA are just the absolute worst.

[Spidersleg]

Blown2CV said:

BCA achieving a stratospheric level of fkwittery today. Called them yesterday about 5 times to trying and find out what sort of plans they had to inspect the car today as planned weeks ago. Finally the answer. Oh yea mate sorry mate we are having system, err phone err like problems, everything's down. Fantastic. So I leave them till late morning today and try again. Rinse and repeat another 4 or 5 calls where each time someone puts me on hold for 5 mins and then tells me they will call me back. Never do. Hours pass, I am at home waiting for the guy. At about 3pm i call and someone finally tells me oh yea mate soz mate it's cancelled, like we are overbooked, system error, like we are busy cos of the system thing, i mean the inspector was too busy, i mean we couldn't get through to him! Oh i mean it was never booked in the first place... errr...

They then offer me the earliest inspection appointment the day before collection, which i cannot do.

Went ballistic, called VWFS complaints line and it has kind of got to a doable outcome but for fks sake BCA are just the absolute worst.

I had issues with them a year ago. Look at reviews and it'll show you're not the only one. It's a shame as I found VWFS amazing to deal with. BCA are the raisin in the cookie of leasing with VWFS

[kmpowell]

Blown2CV said:

BCA achieving a stratospheric level of fkwittery today. Called them yesterday about 5 times to trying and find out what sort of plans they had to inspect the car today as planned weeks ago. Finally the answer. Oh yea mate sorry mate we are having system, err phone err like problems, everything's down. Fantastic. So I leave them till late morning today and try again. Rinse and repeat another 4 or 5 calls where each time someone puts me on hold for 5 mins and then tells me they will call me back. Never do. Hours pass, I am at home waiting for the guy. At about 3pm i call and someone finally tells me oh yea mate soz mate it's cancelled, like we are overbooked, system error, like we are busy cos of the system thing, i mean the inspector was too busy, i mean we couldn't get through to him! Oh i mean it was never booked in the first place... errr...

They then offer me the earliest inspection appointment the day before collection, which i cannot do.

Went ballistic, called VWFS complaints line and it has kind of got to a doable outcome but for fks sake BCA are just the absolute worst.

In contrast:

I rang BCH on Monday for an appointment, they confirmed and gave me a morning or afternoon slot choice for a day of my choice (I chose today). I received a text form the inspector yesterday morning saying he would be with me from 8.30-9am. He turned up at 8.25am this morning, inspected the car throughly for 20mins, he then knocked on the door and gave me the all-clear, signed off, ready for pick up this time next week.

Very simple and hassle free.

[Blown2CV]

kmpowell said:

Blown2CV said:

BCA achieving a stratospheric level of fkwittery today. Called them yesterday about 5 times to trying and find out what sort of plans they had to inspect the car today as planned weeks ago. Finally the answer. Oh yea mate sorry mate we are having system, err phone err like problems, everything's down. Fantastic. So I leave them till late morning today and try again. Rinse and repeat another 4 or 5 calls where each time someone puts me on hold for 5 mins and then tells me they will call me back. Never do. Hours pass, I am at home waiting for the guy. At about 3pm i call and someone finally tells me oh yea mate soz mate it's cancelled, like we are overbooked, system error, like we are busy cos of the system thing, i mean the inspector was too busy, i mean we couldn't get through to him! Oh i mean it was never booked in the first place... errr...

They then offer me the earliest inspection appointment the day before collection, which i cannot do.

Went ballistic, called VWFS complaints line and it has kind of got to a doable outcome but for fks sake BCA are just the absolute worst.

In contrast:

I rang BCH on Monday for an appointment, they confirmed and gave me a morning or afternoon slot choice for a day of my choice (I chose today). I received a text form the inspector yesterday morning saying he would be with me from 8.30-9am. He turned up at 8.25am this morning, inspected the car throughly for 20mins, he then knocked on the door and gave me the all-clear, signed off, ready for pick up this time next week.

Very simple and hassle free.

neither of our individual experiences count as a pattern. If somewhere has the potential to be really st, then they are really st, in my view.

Still, the guy turned up today in the timeslot, and the result was a lot better than it could have been on the charges, so there we go.

[Blown2CV]

spoke too soon clearly. Collection today, final day of lease today, insurance runs out today. Oh our driver has let us down we're not sure what we can do, we might not get to you today. Well I am away the weekend and in London all next week with work... so fking sort it.

[Calculon]

Blown2CV said:

spoke too soon clearly. Collection today, final day of lease today, insurance runs out today. Oh our driver has let us down we're not sure what we can do, we might not get to you today. Well I am away the weekend and in London all next week with work... so fking sort it.

This has been my experience. First they told me which DVLA form to fill out and send them to get my cherished plate back but it was not the right form and took a lifetime to hear back. Then it was the snow cancelling a collection, then their driver didn’t turn up. That’s waiting multiple weeks between appts.

I can’t think how many weeks the car sat on the driveway unused after I’d settled up in January.

But today, in July, there is a bill for ‘Extra days hire’. It made my piss boil reading it.

[Fiestasteve]

here is a complete list of VWFS charges, the official list.

https://www.vwfinance.co.uk/en/privatecustomers/ho...

[Spidersleg]

Anyone had experience of a repaired chip in line of sight of driver? It's left a slight mark barely visible, but it's there.

[Blown2CV]

Spidersleg said:

Anyone had experience of a repaired chip in line of sight of driver? It's left a slight mark barely visible, but it's there.

if it's not going to get spotted in an auction lot from outside the car then they won't give a st.

[pzero64]

Fiestasteve said:

here is a complete list of VWFS charges, the official list.

Handy to have cheers.