VWFS - attitude at end of lease?

VWFS - attitude at end of lease?

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Discussion

FWIW

3,069 posts

97 months

Thursday 1st February 2018
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Stu-nph26 said:
Depends what it is I guess I would think I could get a wheel repaired or something similar might be struggling for a paint job buts its not impossible.
I suspect their standard charges will be cheaper. Probably because they don’t bother getting the repairs done!

Gregmitchell

1,745 posts

117 months

Thursday 1st February 2018
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FWIW said:
Blown2CV said:
it was one of their revenue streams traditionally though, the inflated hand-back charges, and when it is a big company versus a private individual it is often quite easy one to win for them.
Indeed. But I have to say that the charges don’t seem to be inflated these days. The tyres were a pisstake but other charges were reasonable. For example we were charged £100 for a missing Citroen key - dealer had quoted £125.
I lost a Tiguan key.. bought a second hand one for £15, didn't get it programmed.. they didn't question it.. :-p

FWIW

3,069 posts

97 months

Thursday 1st February 2018
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Gregmitchell said:
I lost a Tiguan key.. bought a second hand one for £15, didn't get it programmed.. they didn't question it.. :-p
Damn! Missed a trick there! FFS :haha:

va1o

16,031 posts

207 months

Friday 2nd February 2018
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FWIW said:
Gregmitchell said:
I lost a Tiguan key.. bought a second hand one for £15, didn't get it programmed.. they didn't question it.. :-p
Damn! Missed a trick there! FFS :haha:
I’ve been caught out the other side from that, as I bought a car from auction once and didn’t realise until I got home the spare was from another car. I asked BCA and they weren’t interested and didn’t help. Not a Tiguan though wink

Sheepshanks

32,722 posts

119 months

Friday 2nd February 2018
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va1o said:
I’ve been caught out the other side from that, as I bought a car from auction once and didn’t realise until I got home the spare was from another car. I asked BCA and they weren’t interested and didn’t help. Not a Tiguan though wink
I had a new car where the second key didn't work. I wonder how often it happens and people never notice as they only use one of the keys.

Gregmitchell

1,745 posts

117 months

Friday 2nd February 2018
quotequote all
va1o said:
FWIW said:
Gregmitchell said:
I lost a Tiguan key.. bought a second hand one for £15, didn't get it programmed.. they didn't question it.. :-p
Damn! Missed a trick there! FFS :haha:
I’ve been caught out the other side from that, as I bought a car from auction once and didn’t realise until I got home the spare was from another car. I asked BCA and they weren’t interested and didn’t help. Not a Tiguan though wink
That would have been embarrassing if it had been

fourstardan

4,266 posts

144 months

Saturday 3rd February 2018
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gregd said:
My R is due to go back in March. A few dings and scuffs but nothing too bad. Amazingly it's still on the original tyres after 21K miles though. I had them checked just before Christmas and they were still legal by a couple of mm but it may be that I need to swap them. Anyone know what the cheapest acceptable brand is (standard Cadiz alloys)? Again I'm not sure if this works out cheaper for me to swap them or leave it to VWFS (would assume the former with tyres and VW!)?
They have guidelines on tyres being near original spec i think, be careful buying cheapys.

Get a depth gauge you might be alright.

fourstardan

4,266 posts

144 months

Saturday 3rd February 2018
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Stu-nph26 said:
I've just had a call from BCA my Scirroco R is being inspected on the 13th Feb and then collected on the 20th. They said they do it this way so you have a chance to arrange your own repairs if required. This was news to me but sounds like a decent idea. The car is financed with VWFS btw.
They do mate, but you try finding a sprayer/repairer in that period lol.

I ran the risk of getting repairs done and hoping they'd be ok, but they wasn't satisfactory, and when he told me why i couldn't argue....it would had been cheaper waiting on the work they noticed...but maybe not the ones they didnt, i'd had a dent repairs on the other side on the swage line that i'm sure would had cost a fair bit.

The BCA guy who i thought would be my enemy when inspecting and noticing this situation was actually sound as a pound and felt sorry for me.

Stu-nph26

1,984 posts

105 months

Tuesday 13th February 2018
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Just had BCA inspect my car this morning decent chap was here about 20 mins. I got charged £167.40 + VAT for 2 scratches and a curbed alloy. I'm quite pleased considering the wheels are 19" the cheapest I could get that referred for was £60.

Sheepshanks

32,722 posts

119 months

Tuesday 13th February 2018
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Stu-nph26 said:
. I got charged £167.40 + VAT for 2 scratches and a curbed alloy.
How bad are the scratches?

Stu-nph26

1,984 posts

105 months

Tuesday 13th February 2018
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Sheepshanks said:
How bad are the scratches?
Pretty bed someone keyed it.

Broadsword73

95 posts

74 months

Tuesday 13th February 2018
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fourstardan said:
They have guidelines on tyres being near original spec i think, be careful buying cheapys.
Is this true? Ive not read anything anywhere that said the tyres need to be the same budget as the originals. It does say same specification but that is just size, load and rating surely.

Ive put budgets on mine that goes back next month. Cost £100 per corner less than the contis that where on it.

If they did have an issue about brand then they would list the acceptable brands. Who decides what is not acceptable if they did.

TomScrut

2,546 posts

88 months

Monday 26th February 2018
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Broadsword73 said:
Is this true? Ive not read anything anywhere that said the tyres need to be the same budget as the originals. It does say same specification but that is just size, load and rating surely.

Ive put budgets on mine that goes back next month. Cost £100 per corner less than the contis that where on it.

If they did have an issue about brand then they would list the acceptable brands. Who decides what is not acceptable if they did.
IIRC it is that they need to have at least the same performance ratings, i.e. the wet, efficiency and noise. And of course be the same size/load/speed.

essayer

9,058 posts

194 months

Monday 26th February 2018
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TomScrut said:
IIRC it is that they need to have at least the same performance ratings, i.e. the wet, efficiency and noise. And of course be the same size/load/speed.
Yes, that’s what the BVRLA guidelines say. There’s a A-G scale for wet grip and rolling resistance, and low/moderate/high noise. Some of the ditchfinders have pretty poor ratings.

TomScrut

2,546 posts

88 months

Monday 26th February 2018
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essayer said:
Yes, that’s what the BVRLA guidelines say. There’s a A-G scale for wet grip and rolling resistance, and low/moderate/high noise. Some of the ditchfinders have pretty poor ratings.
Yeah they do, I'd be annoyed if I bought a second hand Golf R and it had some really naff tyres on it so I can see why they want like for like

Blown2CV

28,786 posts

203 months

Monday 26th February 2018
quotequote all
TomScrut said:
Broadsword73 said:
Is this true? Ive not read anything anywhere that said the tyres need to be the same budget as the originals. It does say same specification but that is just size, load and rating surely.

Ive put budgets on mine that goes back next month. Cost £100 per corner less than the contis that where on it.

If they did have an issue about brand then they would list the acceptable brands. Who decides what is not acceptable if they did.
IIRC it is that they need to have at least the same performance ratings, i.e. the wet, efficiency and noise. And of course be the same size/load/speed.
i'd say all those things are complete givens. It's more about not replacing premium tyres with st ones.

Broadsword73

95 posts

74 months

Monday 26th February 2018
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Blown2CV said:
i'd say all those things are complete givens. It's more about not replacing premium tyres with st ones.
Just looked in the book and it says they need to comply with the manufacturers recommended class of tyre. So that doesnt mean the same tyres as was on the car. That will mean then that there will be somewhere a list of the recommended minimum class of tyres for each manufacturer?

Anyone find this information for VW?

2fast748

1,091 posts

195 months

Tuesday 27th February 2018
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I had an Octavis VRS go back a few months ago and for the scuffs (2 on front bumper, 1 on rear wheel arch but hidden by door) and scratches on wheels and worn tyres it cost me a grand total of £48.

BCA who recover the cars have a 2 metre rule, if it can't be seen from 2 meters away it's not chargeable.

The car appeared on Auto Trader a couple of weeks ago and the scuffs were visible on the photos so they hadn't been repaired!

Blown2CV

28,786 posts

203 months

Tuesday 27th February 2018
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all these 'rules' seem to be pretty subjective.

JuanGandini

1,466 posts

139 months

Tuesday 27th February 2018
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Check out my thread here: https://www.pistonheads.com/gassing/topic.asp?h=0&...

I recently handed back an Audi A4 which had been keyed twice. One scratch on the bonnet and one scratch down three panels on the nearside.

I've not had the final paperwork from VWFS just yet but the BCA inspection man was pretty lenient and his inspection sheet suggested a £295 charge to fix the damage. That seemed pretty reasonable to me compared to what a dealer would've charged if I'd had it repaired myself before I handed it back.