VWFS - attitude at end of lease?
Discussion
You have to remember, that if you put claim through insurance, you will pay extra for couple of years, so it will be much more than cost of actual repair.
Just make sure that car is clean, inside and outside as it's always better and BCA inspectors seem to be nicer when car looks presentable.
Just make sure that car is clean, inside and outside as it's always better and BCA inspectors seem to be nicer when car looks presentable.
Has anyone had experience of handing the car back and paying for damage to the car and then subsequently seeing it up for auction with the same damage that has been charged for?
Ever gone back and asked for refund based on the fact that they charged you for repairs that never actually took place
Ever gone back and asked for refund based on the fact that they charged you for repairs that never actually took place
pavarotti1980 said:
stressfree said:
They are not actually charging for the repairs, but for potential loss at the action, because of the damage and repair work needed.
Why have a fixed schedule of costs then? Auction price can be variable and they may not actually make a lossS5Scot said:
Just looking for a few tips, car went back the 29th of July and I still haven't heard anything from them, is this usual? I know my mileage was over so fully expect a bill but just seems a lengthy period to pass without any correspondence.
I got invoice for excess miles after 2-3 weeks and payment was taken by direct debit. I think there was date of future payment on the invoice, can't remember.PenelopaPitstop said:
I got invoice for excess miles after 2-3 weeks and payment was taken by direct debit. I think there was date of future payment on the invoice, can't remember.
Thanks, I will wait and see though fully expect it to land any day. I opted to drive to Carlisle to pick the car up, thereby saving them the issue of delivery, could I argue the mileage to get me home should be deducted or am I taking the piss...
Total "bill" for 2 x kerbed alloys, scuff down to the primer on rear bumper and a 2k excess mileage ?
£50.00
He was very thorough but very fair. The alloys were within the tolerance of fair wear and tear and bumper scuff apparently was not a big issue.
Main thing is, to look after your car, even a lease car.
I have purchased a 68 plate Golf to replace the A4 and have already bought my quality tyre dressing, polish/wax. I want something for it in 4 years time !
£50.00
He was very thorough but very fair. The alloys were within the tolerance of fair wear and tear and bumper scuff apparently was not a big issue.
Main thing is, to look after your car, even a lease car.
I have purchased a 68 plate Golf to replace the A4 and have already bought my quality tyre dressing, polish/wax. I want something for it in 4 years time !
Andy__B said:
I've just spoken to Audi Finance who say that both inspection and collection happen on the same day. Is that normal? Seems like it's been different with a few people?
Can be, yes - inspection and collection for my Leon were a week apart, but were the same day for the Mrs' Golf, both leased through VWFS.Final bill for mine took at least six weeks, final bill for hers arrived in less than two weeks, so no consistency there either.
Blown2CV said:
PenelopaPitstop said:
PisstNBroke said:
I had Manheim collect my old Passat, they took ages going over the car, documented things you wouldn't notice as they went up and down the sides of the car with a reflective card looking for door dings. Document they produced said everything was ok / covered but as it's a company car I dont get the bill / wasnt told of any issues.
But Manheim is not VWFS, is it? And they are known as the worst company in this business and like to find faults and generate charges.But as it was a company car and restructuring in VW (apparently due to complaints) we now use a subsidery called Volkswagen Fleet.
At end of day just try to look after your car, I think you can ask them prior to return what do you think of X photograph for damage and then get it repaired yourself or not.
Car has just been collected. £198 for 2 dents (one is really bad) and two scuffed alloys at £36 each.
Happy with that. Anyone know if VWFS will challenge this and try charge me extra or less? I have a feeling they won’t agree with the dent...
Happy with that. Anyone know if VWFS will challenge this and try charge me extra or less? I have a feeling they won’t agree with the dent...
Edited by keystodabimma on Friday 6th September 10:11
Hi everyone.
My leased Audi S4 will be needing a new set of tyres soon. Really confused with the finance contract as they haven’t made it clear whether I have to use the exact same brand or any other brand.
Currently the car has continentals. What if I get Dunlop’s? Will this cause issues for me upon handing the car back?
Thanks in advance
My leased Audi S4 will be needing a new set of tyres soon. Really confused with the finance contract as they haven’t made it clear whether I have to use the exact same brand or any other brand.
Currently the car has continentals. What if I get Dunlop’s? Will this cause issues for me upon handing the car back?
Thanks in advance
There should be a list of acceptable brands in the booklet that came with your lease agreement, generally VWFS will want the car back with premium tyres so Continental, Michelin, Dunlop, Goodyear, Pirelli, Bridgestone, Uniroyal, BF Goodrich & Hankook. Avon & Nexen maybe acceptable.
Linglongs will not be acceptable.
Linglongs will not be acceptable.
b0rk said:
There should be a list of acceptable brands in the booklet that came with your lease agreement, generally VWFS will want the car back with premium tyres so Continental, Michelin, Dunlop, Goodyear, Pirelli, Bridgestone, Uniroyal, BF Goodrich & Hankook. Avon & Nexen maybe acceptable.
Linglongs will not be acceptable.
Thanks for the info. I have gone through my contract again and it says the following:Linglongs will not be acceptable.
‘Replace any worn or damaged tyres with the same factory specification as originally supplied with the vehicle. You must ensure that you replace tyres with the correct size and speed ratings. Do not mix tyres on an axle, or at all on 4 wheel drive vehicles.’
So I’m guessing I can use any brand (not cheap Chinese ones) as there’s no mention of a specific brand?
rauf786 said:
Thanks for the info. I have gone through my contract again and it says the following:
‘Replace any worn or damaged tyres with the same factory specification as originally supplied with the vehicle. You must ensure that you replace tyres with the correct size and speed ratings. Do not mix tyres on an axle, or at all on 4 wheel drive vehicles.’
So I’m guessing I can use any brand (not cheap Chinese ones) as there’s no mention of a specific brand?
Just get some decent brand part ones mate. I got one michelin pilot sport 4 18” for my GTI for £30 fitted. Had around 5mm tread when fitted, which was a day before I gave it back.‘Replace any worn or damaged tyres with the same factory specification as originally supplied with the vehicle. You must ensure that you replace tyres with the correct size and speed ratings. Do not mix tyres on an axle, or at all on 4 wheel drive vehicles.’
So I’m guessing I can use any brand (not cheap Chinese ones) as there’s no mention of a specific brand?
No brainer.
TTOBES said:
Related to my A6 lease going back, I came home on Thursday to a PCN on the doormat from Lambeth Council for a parking contravention the morning after the car was picked up.
When I say the morning after, I mean the early hours (0120).
Someone's been a naughty boy! Although in my opinion BCA themselves are more the culprits for allowing a freshly collected car to be out on the road like that. I asked the bloke where he was taking the car to and he said it was going to Guildford (from S London). Emailed BCA to say please sort and update me as I won't take kindly to receiving any more letters from Lambeth.
Interesting when concerning a rented car that Lambeth's "notice to owner" came to me (DVLA records?) and not via VWFS. Have had an acknowledgement of my email from BCA. If anyone's curious, I'll update!
Further to the above post on 5th August, this was confirmed by BCA as being paid/sorted on 14th August.When I say the morning after, I mean the early hours (0120).
Someone's been a naughty boy! Although in my opinion BCA themselves are more the culprits for allowing a freshly collected car to be out on the road like that. I asked the bloke where he was taking the car to and he said it was going to Guildford (from S London). Emailed BCA to say please sort and update me as I won't take kindly to receiving any more letters from Lambeth.
Interesting when concerning a rented car that Lambeth's "notice to owner" came to me (DVLA records?) and not via VWFS. Have had an acknowledgement of my email from BCA. If anyone's curious, I'll update!
However! I've come home today to a brown envelope from TFL, and, sure enough, the geezer who picked up the car managed to pick up *another* (or should I say "the first") PCN a couple of hours after leaving me! Again in Lambeth, this time stopping on a red route.
I've just emailed BCA the PCN so we'll see what they say.
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