L405 Range Rover Hybrid - Broken Crankshaft - 2015
Discussion
Hi,
I am looking for some advice before I talk to the dealer again, so the story...
Almost a month ago I had the attached message appear, Incorrect Diesel Exhaust Fluid Quality Detected.jpg, this followed a very recent service where the dealer topped up the fluid.
After the message appeared Land Rover Assist attended, spent 3 hours downloading new software, resetting and updating the software on the car.
12 hours later the crankshaft snapped, now I appreciate that fluid is injected into the exhaust system basically after the engine but I don't believe in coincidences.
I am very, very lucky that the car is still within warranty and Land Rover have supplied a courtesy car, so no complaints there.
My issues is that I requested that I discuss the options with Land Rover before any work was carried out, however the dealer cracked on, obviously once they had permission from Land Rover so they would have spoken.
I am sure replacing an engine is a very profitable task for them, anyway I have repeatedly requested, in writing, to have the questions I raised the day the crankshaft snapped answered and still no reply from either the dealer or Land Rover, in fact I had to take to Twitter yesterday to get some attention.
I guess it could be said they are both doing what they need to do but I have genuine concerns for the future reliability of this car after it is repaired, they no longer make the Hybrid...
I was just wondering if anyone could offer any advice on where I stand!?
This is what I sent the Dealer and Land Rover:
I have concerns about where I am going to be moving forward with that car once a new engine is fitted.
One of these questions being the issue above/attached, Incorrect Diesel Exhaust Fluid Quality Detected.jpg, needed to be investigated and answered before I accept any repair!
I also need to understand fully the current and ongoing warranty as I would expect the engine to come with a 3 year warranty, I appreciate the rest of the warranty would expire, however I would see this as an further issues unless at the very least an extended warranty would be added when the current warranty expires as I may not do the same 22,000 miles in the car, the point the crankshaft broke, before any warranty expires!
My biggest issue is that having a new engine fitted on such a new car will affect the resale value of the car, I need to have confirmed in writing that having a new engine fitted will not have any effect on the future value!
Apart from all the above and most importantly I have total lost faith in the Hybrid model Range Rover, as you can confirm to Landrover Jaguar I have had 5 Range Rovers from you, this one being your Ex-demo, and before I bought new from you I have 3 Range Rovers before that so experience and loyalty with/to the brand is a given, however I feel that I need to discuss with Landrover Jaguar any other options other than the engine in the car replaced and returned to me.
I appreciate that [SALESMAN] is on leave at the moment but as he can confirm before this issue we were already looking at my next new Range Rover from [DEALER].
I would request that you forward this email in full, with the attached and Cc… me in so I can pick up with the correct person at Landrover Jaguar ASAP.
Not sure if anyone has any advice that could help.
Thanks
Steve
I am looking for some advice before I talk to the dealer again, so the story...
Almost a month ago I had the attached message appear, Incorrect Diesel Exhaust Fluid Quality Detected.jpg, this followed a very recent service where the dealer topped up the fluid.
After the message appeared Land Rover Assist attended, spent 3 hours downloading new software, resetting and updating the software on the car.
12 hours later the crankshaft snapped, now I appreciate that fluid is injected into the exhaust system basically after the engine but I don't believe in coincidences.
I am very, very lucky that the car is still within warranty and Land Rover have supplied a courtesy car, so no complaints there.
My issues is that I requested that I discuss the options with Land Rover before any work was carried out, however the dealer cracked on, obviously once they had permission from Land Rover so they would have spoken.
I am sure replacing an engine is a very profitable task for them, anyway I have repeatedly requested, in writing, to have the questions I raised the day the crankshaft snapped answered and still no reply from either the dealer or Land Rover, in fact I had to take to Twitter yesterday to get some attention.
I guess it could be said they are both doing what they need to do but I have genuine concerns for the future reliability of this car after it is repaired, they no longer make the Hybrid...
I was just wondering if anyone could offer any advice on where I stand!?
This is what I sent the Dealer and Land Rover:
I have concerns about where I am going to be moving forward with that car once a new engine is fitted.
One of these questions being the issue above/attached, Incorrect Diesel Exhaust Fluid Quality Detected.jpg, needed to be investigated and answered before I accept any repair!
I also need to understand fully the current and ongoing warranty as I would expect the engine to come with a 3 year warranty, I appreciate the rest of the warranty would expire, however I would see this as an further issues unless at the very least an extended warranty would be added when the current warranty expires as I may not do the same 22,000 miles in the car, the point the crankshaft broke, before any warranty expires!
My biggest issue is that having a new engine fitted on such a new car will affect the resale value of the car, I need to have confirmed in writing that having a new engine fitted will not have any effect on the future value!
Apart from all the above and most importantly I have total lost faith in the Hybrid model Range Rover, as you can confirm to Landrover Jaguar I have had 5 Range Rovers from you, this one being your Ex-demo, and before I bought new from you I have 3 Range Rovers before that so experience and loyalty with/to the brand is a given, however I feel that I need to discuss with Landrover Jaguar any other options other than the engine in the car replaced and returned to me.
I appreciate that [SALESMAN] is on leave at the moment but as he can confirm before this issue we were already looking at my next new Range Rover from [DEALER].
I would request that you forward this email in full, with the attached and Cc… me in so I can pick up with the correct person at Landrover Jaguar ASAP.
Not sure if anyone has any advice that could help.
Thanks
Steve
Sounds similar to this topic: http://www.fullfatrr.com/forum/topic42554.html where the suggestion is that the engine oil is being contaminated with AdBlue. Sounds like it may be the case with your car....
cayman-black said:
Steve you might want to ask here as well www.fullfatrr.com
Thank you www.fullfatrr.com had a few threads referencing a potential batch of crankshafts in V6's that have issues.Its not the salesman's issue to answer back in all fairness.
However my understanding is that like all manufacturers, profit is the only goal so i assume it'll be down to a slightly cheaper grade of metal being used to manufacture the crank.
https://www.youtube.com/watch?v=mj8leWsB4w4
However my understanding is that like all manufacturers, profit is the only goal so i assume it'll be down to a slightly cheaper grade of metal being used to manufacture the crank.
https://www.youtube.com/watch?v=mj8leWsB4w4
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