2017 Range Rover Sport Autobiography... Discounts to be had?
Discussion
Clearly there was several quality control slips that should have intercepted these faults before they even got to the dealer, which is bad news for LR.
But I bet, not so uncommon even at the high end. Perhaps even more so at the high end given the expectation of perfection.
The dealer themselves have done all they can bearing in mind they can hardly have an exact duplicate round the back like a Bosch dishwasher or something IMHO.
But I bet, not so uncommon even at the high end. Perhaps even more so at the high end given the expectation of perfection.
The dealer themselves have done all they can bearing in mind they can hardly have an exact duplicate round the back like a Bosch dishwasher or something IMHO.
Bungleaio said:
Great result, fingers crossed the replacement is spot on from the start.
It amazes me that JLR has such poor customer service, they are selling a premium product with a price to match I would have thought customer service should be tip top too but it sounds like they don't care.
It's probably because LR sell themselves and they sell so many and some people may actually not be to bothered about some of the issues i.e. footballer, builder. They will forgive the smaller issues.It amazes me that JLR has such poor customer service, they are selling a premium product with a price to match I would have thought customer service should be tip top too but it sounds like they don't care.
i cant believe I'm back here again
24 hours i've had this car and the radio has stopped working. it worked great yesterday and its just refused to come on this morning, both screens lit up but no signal showing on DAB (in the usual areas I travel where it works) and the same for good old fashioned FM.
note the reg. Who ever buys this car afterwards please take note in all this because I can see some unlucky person buying it.
So now they've taken me out of a 2017 demonstrator which is perfectly fine and I was very happy to use, into my black car which is great, now with no audio. What a waste of a £4k 1700watt system.
I just hope that my new one in April isn't plagued with this because I am so put off with this bull sheeite now.
Those who have had the software update for your screens please keep an eye on it for a few days as unless my car is a black sheep, it hasn't cured the problem. I still think its hardware as opposed to software but the dealer knows better.
24 hours i've had this car and the radio has stopped working. it worked great yesterday and its just refused to come on this morning, both screens lit up but no signal showing on DAB (in the usual areas I travel where it works) and the same for good old fashioned FM.
note the reg. Who ever buys this car afterwards please take note in all this because I can see some unlucky person buying it.
So now they've taken me out of a 2017 demonstrator which is perfectly fine and I was very happy to use, into my black car which is great, now with no audio. What a waste of a £4k 1700watt system.
I just hope that my new one in April isn't plagued with this because I am so put off with this bull sheeite now.
Those who have had the software update for your screens please keep an eye on it for a few days as unless my car is a black sheep, it hasn't cured the problem. I still think its hardware as opposed to software but the dealer knows better.
irfan1712 said:
i cant believe I'm back here again
24 hours i've had this car and the radio has stopped working. it worked great yesterday and its just refused to come on this morning, both screens lit up but no signal showing on DAB (in the usual areas I travel where it works) and the same for good old fashioned FM.
note the reg. Who ever buys this car afterwards please take note in all this because I can see some unlucky person buying it.
So now they've taken me out of a 2017 demonstrator which is perfectly fine and I was very happy to use, into my black car which is great, now with no audio. What a waste of a £4k 1700watt system.
I just hope that my new one in April isn't plagued with this because I am so put off with this bull sheeite now.
Those who have had the software update for your screens please keep an eye on it for a few days as unless my car is a black sheep, it hasn't cured the problem. I still think its hardware as opposed to software but the dealer knows better.
As a 2017 Svr owner (with a 2018 on order) I can empathise, my infotainment system is temperamental at best, constantly disconnecting my phone and reconnecting it whenever it feels like, screen is slow to start at times. From what I’ve read mine isn’t too bad so I haven’t bothered backing it to the dealer.24 hours i've had this car and the radio has stopped working. it worked great yesterday and its just refused to come on this morning, both screens lit up but no signal showing on DAB (in the usual areas I travel where it works) and the same for good old fashioned FM.
note the reg. Who ever buys this car afterwards please take note in all this because I can see some unlucky person buying it.
So now they've taken me out of a 2017 demonstrator which is perfectly fine and I was very happy to use, into my black car which is great, now with no audio. What a waste of a £4k 1700watt system.
I just hope that my new one in April isn't plagued with this because I am so put off with this bull sheeite now.
Those who have had the software update for your screens please keep an eye on it for a few days as unless my car is a black sheep, it hasn't cured the problem. I still think its hardware as opposed to software but the dealer knows better.
I have had a recall letter for the main display which apparently intermittently goes blank (speedo etc ) which has legal issues, but mine has never been a problem and I’ve been told the new update could make things worse so I m swerving that too.
Reading that issue continues with the new car is very worrying indeed. I nearly bought a my18 diesel sport for my missus which is in the showroom down the road but the salesman couldn’t give me any assurances that there were no issues, which is shambolic in itself. Just kept saying Land Rover will issue updates for any issues that exist - how about don’t sell them until they are bug free and fit for purpose.
Dear All
As you may recall, the 2018MY Range Rover Vogue 5.0 Supercharged Autobiography I paid a deposit on in late September 2017, has suffered several delivery date delays. Originally I was given an estimated delivery date of 31st January, then finally three date changes later, I ended up with a date in to retailer of 26th June 2018 (so 9 months in total from date of deposit paid).
As if this wasn't enough, reading Irfan's story (and others on different forums - he's not on his own) I decided yesterday morning to pull the plug and cancel my order...... My refunded deposit was back in my account by yesterday afternoon.
I do feel slightly disappointed, but then also slightly relieved - Life has enough headache's, I could just see that this was going to be more hassle than it was worth.
Never mind - Back to the drawing board......
As you may recall, the 2018MY Range Rover Vogue 5.0 Supercharged Autobiography I paid a deposit on in late September 2017, has suffered several delivery date delays. Originally I was given an estimated delivery date of 31st January, then finally three date changes later, I ended up with a date in to retailer of 26th June 2018 (so 9 months in total from date of deposit paid).
As if this wasn't enough, reading Irfan's story (and others on different forums - he's not on his own) I decided yesterday morning to pull the plug and cancel my order...... My refunded deposit was back in my account by yesterday afternoon.
I do feel slightly disappointed, but then also slightly relieved - Life has enough headache's, I could just see that this was going to be more hassle than it was worth.
Never mind - Back to the drawing board......
Mulsanne-Speed said:
Dear All
As you may recall, the 2018MY Range Rover Vogue 5.0 Supercharged Autobiography I paid a deposit on in late September 2017, has suffered several delivery date delays. Originally I was given an estimated delivery date of 31st January, then finally three date changes later, I ended up with a date in to retailer of 26th June 2018 (so 9 months in total from date of deposit paid).
As if this wasn't enough, reading Irfan's story (and others on different forums - he's not on his own) I decided yesterday morning to pull the plug and cancel my order...... My refunded deposit was back in my account by yesterday afternoon.
I do feel slightly disappointed, but then also slightly relieved - Life has enough headache's, I could just see that this was going to be more hassle than it was worth.
Never mind - Back to the drawing board......
Morning mate. that is very disappointing to hear.. that would have been a beautifully spec'd car!As you may recall, the 2018MY Range Rover Vogue 5.0 Supercharged Autobiography I paid a deposit on in late September 2017, has suffered several delivery date delays. Originally I was given an estimated delivery date of 31st January, then finally three date changes later, I ended up with a date in to retailer of 26th June 2018 (so 9 months in total from date of deposit paid).
As if this wasn't enough, reading Irfan's story (and others on different forums - he's not on his own) I decided yesterday morning to pull the plug and cancel my order...... My refunded deposit was back in my account by yesterday afternoon.
I do feel slightly disappointed, but then also slightly relieved - Life has enough headache's, I could just see that this was going to be more hassle than it was worth.
Never mind - Back to the drawing board......
how did LR take it.. were they reluctant to return the money or did they sort it with no issues?
Very difficult to decide on a replacement as generally the FF RR is the daddy. Despite questionable build quality and more importantly poor after care.. as said so many times LR probably don't give a monkey's because these cars just sell themselves.
Hi Irfan
The Dealer Principal was actually very good and extremely apologetic - There was no quibble over refund, the money was back in my account on the same day that I advised of cancellation.
I did also got a phone call from Land Rover UK, who despite losing an order for a £112k car, didn't seem to care in the slightest!
With regards to me finding a replacement for the FFRR, you're right, there is nothing better than a Range Rover in terms of a 4x4 - I've previously had a Bentley Bentayga on loan for a week, and while it's a great car, it just doesn't have that Range Rover feel - It just feels like a well spec'd, nicely made high-up car.
In the meantime I've decided to go for a low mileage Rolls Royce Wraith to cheer myself up and will also still look out for a used (2015 onwards) FFRR.
The other thing I'm beginning to think about new cars, is often when you buy one, as first owner you are nothing more than the test driver....... All you seem to do in the first 6 months of ownership is sort out all the problems and take the disappointment that comes with it - It was no different with my Bentley Mulsanne Speed.
I'm beginning to think that the benefits of a well cared for, tried and tested low mileage car, outweigh that of a nice shiny new one
The Dealer Principal was actually very good and extremely apologetic - There was no quibble over refund, the money was back in my account on the same day that I advised of cancellation.
I did also got a phone call from Land Rover UK, who despite losing an order for a £112k car, didn't seem to care in the slightest!
With regards to me finding a replacement for the FFRR, you're right, there is nothing better than a Range Rover in terms of a 4x4 - I've previously had a Bentley Bentayga on loan for a week, and while it's a great car, it just doesn't have that Range Rover feel - It just feels like a well spec'd, nicely made high-up car.
In the meantime I've decided to go for a low mileage Rolls Royce Wraith to cheer myself up and will also still look out for a used (2015 onwards) FFRR.
The other thing I'm beginning to think about new cars, is often when you buy one, as first owner you are nothing more than the test driver....... All you seem to do in the first 6 months of ownership is sort out all the problems and take the disappointment that comes with it - It was no different with my Bentley Mulsanne Speed.
I'm beginning to think that the benefits of a well cared for, tried and tested low mileage car, outweigh that of a nice shiny new one
Edited by Mulsanne-Speed on Wednesday 21st February 18:25
All these issues do seem software related. Perhaps the development team are not testing the code and updates as they should be. Modern software (Amazon, Google) work on incremental releases, fixing and adding new features as they go along.
Clearly LR don't have such a process and seem to be working with out of date, error-prone process. It does not take much to build the process but a drive for better quality does. It seems as though LR accept these flaws. Annoying because I do want to buy one myself!
Clearly LR don't have such a process and seem to be working with out of date, error-prone process. It does not take much to build the process but a drive for better quality does. It seems as though LR accept these flaws. Annoying because I do want to buy one myself!
Mulsanne-Speed said:
Hi Irfan
The Dealer Principal was actually very good and extremely apologetic - There was no quibble over refund, the money was back in my account on the same day that I advised of cancellation.
I did also got a phone call from Land Rover UK, who despite losing an order for a £112k car, didn't seem to care in the slightest!
With regards to me finding a replacement for the FFRR, you're right, there is nothing better than a Range Rover in terms of a 4x4 - I've previously had a Bentley Bentayga on loan for a week, and while it's a great car, it just doesn't have that Range Rover feel - It just feels like a well spec'd, nicely made high-up car.
In the meantime I've decided to go for a low mileage Rolls Royce Wraith to cheer myself up and will also still look out for a used (2015 onwards) FFRR.
The other thing I'm beginning to think about new cars, is often when you buy one, as first owner you are nothing more than the test driver....... All you seem to do in the first 6 months of ownership is sort out all the problems and take the disappointment that comes with it - It was no different with my Bentley Mulsanne Speed.
I'm beginning to think that the benefits of a well cared for, tried and tested low mileage car, outweigh that of a nice shiny new one
My 2014 Vogue SE will hit 55k by its 4th birthday this September. I was going to order a new one but think I'll just buy the last of the current iteration. The quality problems with the new model put me off. The last thing I need is a battle with LR!The Dealer Principal was actually very good and extremely apologetic - There was no quibble over refund, the money was back in my account on the same day that I advised of cancellation.
I did also got a phone call from Land Rover UK, who despite losing an order for a £112k car, didn't seem to care in the slightest!
With regards to me finding a replacement for the FFRR, you're right, there is nothing better than a Range Rover in terms of a 4x4 - I've previously had a Bentley Bentayga on loan for a week, and while it's a great car, it just doesn't have that Range Rover feel - It just feels like a well spec'd, nicely made high-up car.
In the meantime I've decided to go for a low mileage Rolls Royce Wraith to cheer myself up and will also still look out for a used (2015 onwards) FFRR.
The other thing I'm beginning to think about new cars, is often when you buy one, as first owner you are nothing more than the test driver....... All you seem to do in the first 6 months of ownership is sort out all the problems and take the disappointment that comes with it - It was no different with my Bentley Mulsanne Speed.
I'm beginning to think that the benefits of a well cared for, tried and tested low mileage car, outweigh that of a nice shiny new one
Edited by Mulsanne-Speed on Wednesday 21st February 18:25
My friend had a new Firsr Edition Disco5 on 1st March last year. It should have been a great car though was plagued with recurring faults, so much so that he did nearly 7k miles in loan cars. His dealer did manage to get his car swapped eventually (with 9k miles on it) for a new one at no cost to him and the replacement has so far been great apparently with just one minor fault. My friends old car is still for sale nearly 5 months later (Silicon Silver btw 
)
The whole debacle has made my friend question the JLR method of manufacture and he did threaten to step into a new Cayenne diesel though without 7 seats, it wasn't a viable option. Now Porsche has stopped diesel production I think he might consider a Volvo in a few years time.
The stories of the LR dealers compounds being stuffed full of customer cars requiring warranty work isn't unusual as he's also had a colleague hand back a 6 month old RRS for a brand new car after having it recovered numerous times due to DPF issues - the LR Assistance guy knew him by his first name in the end & he is a long term customer whose wondering how they've got it so wrong? JLRs attitude is worrying in terms of customer service IMO.
)The whole debacle has made my friend question the JLR method of manufacture and he did threaten to step into a new Cayenne diesel though without 7 seats, it wasn't a viable option. Now Porsche has stopped diesel production I think he might consider a Volvo in a few years time.
The stories of the LR dealers compounds being stuffed full of customer cars requiring warranty work isn't unusual as he's also had a colleague hand back a 6 month old RRS for a brand new car after having it recovered numerous times due to DPF issues - the LR Assistance guy knew him by his first name in the end & he is a long term customer whose wondering how they've got it so wrong? JLRs attitude is worrying in terms of customer service IMO.
Irfan,
Sorry to hear about all these issues.
We must have very similar taste in cars - are you running your C63 alongside the RRS?
I currently have a 2014 RRS and was planning to order a new one 2018 model, will think twice after this as mine has been pretty faultless
Is it worth the upgrade? Yours does look fantastic however
As an ex C63 owner, also looking to get a c36 507 edition to run alongside as the fun car
Sorry to hear about all these issues.
We must have very similar taste in cars - are you running your C63 alongside the RRS?
I currently have a 2014 RRS and was planning to order a new one 2018 model, will think twice after this as mine has been pretty faultless
Is it worth the upgrade? Yours does look fantastic however
As an ex C63 owner, also looking to get a c36 507 edition to run alongside as the fun car
trowelhead said:
Irfan,
Sorry to hear about all these issues.
We must have very similar taste in cars - are you running your C63 alongside the RRS?
I currently have a 2014 RRS and was planning to order a new one 2018 model, will think twice after this as mine has been pretty faultless
Is it worth the upgrade? Yours does look fantastic however
As an ex C63 owner, also looking to get a c36 507 edition to run alongside as the fun car
Hello mate, Sorry to hear about all these issues.
We must have very similar taste in cars - are you running your C63 alongside the RRS?
I currently have a 2014 RRS and was planning to order a new one 2018 model, will think twice after this as mine has been pretty faultless
Is it worth the upgrade? Yours does look fantastic however
As an ex C63 owner, also looking to get a c36 507 edition to run alongside as the fun car
yes I recognise your username from the Mercedes boards when I first bought the C63! I still have it alongside the RRS and a Transporter Sportline. Still a bit confused what to change the C63 to, its such a great all-rounder I just cant see it leaving anytime soon.
well I can actually compare the previous MY17 (which isn't a million miles off yours) and the new MY18 on the drive.
Putting my never ending problems with the dealer and car itself aside, Generally (when it works!), the MY18 car just feels so much more luxurious than the MY17. I have noticed that a few more bits and pieces are standard on the HSE now as opposed to the pre facelift HSE. This one is an Autobiography so it does have a huge spec as standard.
I'd say its due to the new pro duo screens which just clean the centre of the dash greatly - the lower screen for heating controls is a lot simpler to use that it may seem. The steering wheel has a silver metal bezel around it with the glass/touch buttons on the wheel which just adds to the classy feel. Window switchgear is a big upgrade from the MY17, these are metal and sturdy, the old ones felt a bit cheap. The ambient lighting is stunning and gently glows the whole cabin beautifully as opposed to the one LED hidden under the armrest in the old one!
I'm happy with all the options I chose - Laser headlights being top of the list, they are outstanding. Massage seats were a bit overkill but a nice gimmick, I love the Meridian Signature 1700 watt system. Soft close doors are nice, I seem to forget their there and still slam the doors which cant be good for the soft close mechanism.
I do find it a bit of a con that the prefacelift autobiographies had red brembo front callipers, the new autobiography does not and they are standard silver which is quite the let down and seems a sign of JLRL cost cutting..can always be done afterwards. Santorini black was standard on the pre facelift cars, on this one its a £750.00 option for whatever reason.
Generally speaking my car (like many others suffering with the same screen problems) had the software update before it was returned to me lastweek. It's been all good and well, then the Radio went off and refused to come back on, then the cruise control/auto stop start feature stopped working last week. Pull over, turn the car on and off and its fine.
New car arrives 27th April so this one will be off and sold on by JLR. I hope to the big man upstairs that the one works flawlessy and these issues are ironed out!
Either way I say go for it, get your order in now as I know the order lists are growing to May deliveries now - it'll be a massive upgrade to a MY14 as you will have the first gen Infotainment system too (which drove me nuts when I looked at used cars first!). Failing that, get a healthy discount on tjhe last of the MY17 cars that have a beefy spec.
irfan1712 said:
trowelhead said:
Irfan,
Sorry to hear about all these issues.
We must have very similar taste in cars - are you running your C63 alongside the RRS?
I currently have a 2014 RRS and was planning to order a new one 2018 model, will think twice after this as mine has been pretty faultless
Is it worth the upgrade? Yours does look fantastic however
As an ex C63 owner, also looking to get a c36 507 edition to run alongside as the fun car
Hello mate, Sorry to hear about all these issues.
We must have very similar taste in cars - are you running your C63 alongside the RRS?
I currently have a 2014 RRS and was planning to order a new one 2018 model, will think twice after this as mine has been pretty faultless
Is it worth the upgrade? Yours does look fantastic however
As an ex C63 owner, also looking to get a c36 507 edition to run alongside as the fun car
yes I recognise your username from the Mercedes boards when I first bought the C63! I still have it alongside the RRS and a Transporter Sportline. Still a bit confused what to change the C63 to, its such a great all-rounder I just cant see it leaving anytime soon.
well I can actually compare the previous MY17 (which isn't a million miles off yours) and the new MY18 on the drive.
Putting my never ending problems with the dealer and car itself aside, Generally (when it works!), the MY18 car just feels so much more luxurious than the MY17. I have noticed that a few more bits and pieces are standard on the HSE now as opposed to the pre facelift HSE. This one is an Autobiography so it does have a huge spec as standard.
I'd say its due to the new pro duo screens which just clean the centre of the dash greatly - the lower screen for heating controls is a lot simpler to use that it may seem. The steering wheel has a silver metal bezel around it with the glass/touch buttons on the wheel which just adds to the classy feel. Window switchgear is a big upgrade from the MY17, these are metal and sturdy, the old ones felt a bit cheap. The ambient lighting is stunning and gently glows the whole cabin beautifully as opposed to the one LED hidden under the armrest in the old one!
I'm happy with all the options I chose - Laser headlights being top of the list, they are outstanding. Massage seats were a bit overkill but a nice gimmick, I love the Meridian Signature 1700 watt system. Soft close doors are nice, I seem to forget their there and still slam the doors which cant be good for the soft close mechanism.
I do find it a bit of a con that the prefacelift autobiographies had red brembo front callipers, the new autobiography does not and they are standard silver which is quite the let down and seems a sign of JLRL cost cutting..can always be done afterwards. Santorini black was standard on the pre facelift cars, on this one its a £750.00 option for whatever reason.
Generally speaking my car (like many others suffering with the same screen problems) had the software update before it was returned to me lastweek. It's been all good and well, then the Radio went off and refused to come back on, then the cruise control/auto stop start feature stopped working last week. Pull over, turn the car on and off and its fine.
New car arrives 27th April so this one will be off and sold on by JLR. I hope to the big man upstairs that the one works flawlessy and these issues are ironed out!
Either way I say go for it, get your order in now as I know the order lists are growing to May deliveries now - it'll be a massive upgrade to a MY14 as you will have the first gen Infotainment system too (which drove me nuts when I looked at used cars first!). Failing that, get a healthy discount on tjhe last of the MY17 cars that have a beefy spec.
I was looking at the HSE, purely as there was a nicely specced HSE in the showroom, and unlike the last gen, it seems to lack not alot from the dynamic and autobiography and seems like good value.
Seeing yours, i'd love to go all out on the spec, it's stunning, but if i'm being sensible - 3.0 sdv6 HSE, santorini (does this mean i would not need to spec the black roof i assume) dark headlining, privacy glass, black leather, black wood etc. I'd add on pixel lights (maybe laser) as i'm a sucker for good lighting, adaptive cruise, headed steering wheel, that would be a nice car and specced to £72k list price. The Autobiography would be a bit nicer, i specced mine similar to yours around £90k
One thing, are those the wingback headrest things on yours standard or only on the autobiography, i'd love those!
Interesting to hear it's a big step on from my one, mine is feeling a bit old and tired now. I think i'll have to place an order soon.
Can't decide to go value spec HSE or all out
Been following this thread from the start. Put the FFRR in for a service today and the loan car was a Velar.
Second journey in and the screens wouldn’t come on or respond in any way.
The power knob was lit up on the lower screen so power was there but nothing from either screen.
Came to life after a few minutes into the journey all by itself.
Landrover need to sort this out or we will not have the confidence to order new cars with the dual screen.
Second journey in and the screens wouldn’t come on or respond in any way.
The power knob was lit up on the lower screen so power was there but nothing from either screen.
Came to life after a few minutes into the journey all by itself.
Landrover need to sort this out or we will not have the confidence to order new cars with the dual screen.
A friends colleague had his RRS changed by the factory having owned it for 6 months after a catalogue of recurring problems that they couldn't fix including DPF issues. He's now rejected the replacement car as well which is also a diesel and now has a petrol(!) Discovery 5 instead - it's not a great advert for the marque and l suspect if it wasn't for the need to have a prestige 4x4 that can go off road properly, he'd have walked away from the manufacturer at this point.
My friend is in his 2nd Disco 5 and that's now starting to shed its exterior trim parts like the first one and has just had a software update less than 6 months from new - he'd been hopeful it wouldn't need a visit to the garage between services!
OP, I hope your replacement car matches the expectations?
My friend is in his 2nd Disco 5 and that's now starting to shed its exterior trim parts like the first one and has just had a software update less than 6 months from new - he'd been hopeful it wouldn't need a visit to the garage between services!
OP, I hope your replacement car matches the expectations?
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