Land Rover Experience in the new Defender
Discussion
I was probably unlucky. I've owned cars that have been very reliable yet on a forum you'll find someone who has had tons of issues with the very same model.
I did really enjoy the Disco 3. A great family wagon, superb on a long run, fantastic load lugger when used as a van and it did really well the few times I took it off roading.
If I had money to burn I'd still be tempted by the defender but I'm currently looking at S/H Dusters
I did really enjoy the Disco 3. A great family wagon, superb on a long run, fantastic load lugger when used as a van and it did really well the few times I took it off roading.
If I had money to burn I'd still be tempted by the defender but I'm currently looking at S/H Dusters
Phooey said:
Digga said:
Amarok 4x4
EGR Cooler?
king. Time.We 'think', EGR on Amarok has condensation run into it and gums it up, whereas on the T6 Transporter, the condensation runs into the engine, hence the 'Vaseline' in the oil filler cap which is widely reported: https://www.t6forum.com/threads/water-in-oil.13790...
Mad thing about Amarok is that EGR was troublesome even when doing lots of mileage, pre-lockdown.
T6, I cannot see engines lasting long term if oil is diluting. I believe LR had similar trouble with V6 and V8 diesels.
Carfection have just done a decent video that suits this thread perfectly. Looks like a decent off-roader in the right hands.
https://youtu.be/QSnGcBOO-ZI
https://youtu.be/QSnGcBOO-ZI
Digga said:
All. The. fking. Time.
We 'think', EGR on Amarok has condensation run into it and gums it up, whereas on the T6 Transporter, the condensation runs into the engine, hence the 'Vaseline' in the oil filler cap which is widely reported: https://www.t6forum.com/threads/water-in-oil.13790...
Mad thing about Amarok is that EGR was troublesome even when doing lots of mileage, pre-lockdown.
T6, I cannot see engines lasting long term if oil is diluting. I believe LR had similar trouble with V6 and V8 diesels.
Local AA bloke says they've gone over to Transits because they had too many issues with VWs.king. Time.We 'think', EGR on Amarok has condensation run into it and gums it up, whereas on the T6 Transporter, the condensation runs into the engine, hence the 'Vaseline' in the oil filler cap which is widely reported: https://www.t6forum.com/threads/water-in-oil.13790...
Mad thing about Amarok is that EGR was troublesome even when doing lots of mileage, pre-lockdown.
T6, I cannot see engines lasting long term if oil is diluting. I believe LR had similar trouble with V6 and V8 diesels.
Bill said:
Digga said:
All. The. fking. Time.
We 'think', EGR on Amarok has condensation run into it and gums it up, whereas on the T6 Transporter, the condensation runs into the engine, hence the 'Vaseline' in the oil filler cap which is widely reported: https://www.t6forum.com/threads/water-in-oil.13790...
Mad thing about Amarok is that EGR was troublesome even when doing lots of mileage, pre-lockdown.
T6, I cannot see engines lasting long term if oil is diluting. I believe LR had similar trouble with V6 and V8 diesels.
Local AA bloke says they've gone over to Transits because they had too many issues with VWs.king. Time.We 'think', EGR on Amarok has condensation run into it and gums it up, whereas on the T6 Transporter, the condensation runs into the engine, hence the 'Vaseline' in the oil filler cap which is widely reported: https://www.t6forum.com/threads/water-in-oil.13790...
Mad thing about Amarok is that EGR was troublesome even when doing lots of mileage, pre-lockdown.
T6, I cannot see engines lasting long term if oil is diluting. I believe LR had similar trouble with V6 and V8 diesels.
unsprung said:
Unfortunately, Land Rover has allowed its brand to sit at the very bottom of the quality rankings, year after year.
It's an irony that is written about -- that Land Rover don't_care.
They're not just at the bottom. Land Rover have been ranked further from the "second worst" brand -- than the second worst brand has been ranked from the number-one.
Good news that you had a good experience with Land Rover. But it's difficult to believe that your experience is more typical than croyde's.
I am surprised that JLR haven't done more to address the perceived reliability at least. I think at one time it was largely about Brits bashing their own brands. But in other places too they seem to have the same rep these days.It's an irony that is written about -- that Land Rover don't_care.
They're not just at the bottom. Land Rover have been ranked further from the "second worst" brand -- than the second worst brand has been ranked from the number-one.
Good news that you had a good experience with Land Rover. But it's difficult to believe that your experience is more typical than croyde's.
On a personal observation. I'm part of a large Land Rover owning community. Much of my social life revolves around the brand and vehicles. And always has really.
For instance, from a close group of us and their family members who all live locally.
- One friend had a new D2, then a 60th Anni Defender, then a 2.7TDV6 RRS, then a Landmark D4 and now a TDV8 L322. He also owns 2 other 90's.
- Another friend also has a TDV8 L322, which replaced a TD6 L322. He also has a 110 and a V8 Series 1.
- His daughter has an Evoque a 90 and some other competition Land Rovers
- Between his two brothers, they have a new Defender, Freelander 2, Evoque and several other 90s. But also recently had a new RRS
- My Uncle has on the farm an L405 RR, 2 x D2 and 7 x 90's
- My brother has a 90 and a RRC
- My mother has a Freelander
- Two of my cousins have Freelanders
- My best mate has a D2
- His Dad has had a new D2, D3 and D4 (although now has a Volvo as the D5 he didn't like the look of or the price hike vs the D4 nothing to do reliability wise)
-Another friend has 2 x Series 1's, 2 x 90's and a TDV8 L322 which replaced a TD6 L322
And I know probably 10 or 15 other people with new/newish Land Rover products.
Most of the above people have been serial Land Rover owners, either as individuals or families. Many stretching 20-40 year periods or longer.
Over the years, as a direct family (myself, brother & parents). We have owned a minimum of 24 Land Rover vehicles. Some new, newish and 2nd hand.
While there have been a couple of gremlins. Overall I am not aware of any having any major reliability issues. Certainly nothing worse than many of the other brands also owned by people I know.
Sitting and thinking all of this through. I do not know a single person who owns or has even driven a Range Rover Velar. So maybe there is a different type of LR owner these days.
unsprung said:
300bhp/ton said:
Many stretching 20-40 year periods or longer.
Impressive. These owners are, in terms of customer insight, priceless.I hope that influential managers at Land Rover devote time to these owners, online and in person.
CheesecakeRunner said:
Those type of owners are unicorns who don't spend money often, and when they do, what they want is out of date.
That's not necessarily the case, particularly with those who take their interests, and their wallets, online to talk about new products.Additionally, I would be surprised if Land Rover cares nothing for segmentation, purchase v lease, say, or for lifetime customer value.
unsprung said:
CheesecakeRunner said:
Those type of owners are unicorns who don't spend money often, and when they do, what they want is out of date.
That's not necessarily the case, particularly with those who take their interests, and their wallets, online to talk about new products.Additionally, I would be surprised if Land Rover cares nothing for segmentation, purchase v lease, say, or for lifetime customer value.
Edited by CheesecakeRunner on Wednesday 28th October 15:46
New cars do break though and have issues. Surveys like JD Power etc allow people to voice their dissatisfaction. I have had two new vans over the past 6 years and both have had their niggles. Karen buying or leasing her new car JLR or not expects a perfect new product and when it goes wrong records her displeasure somewhere. I once read a dissatisfied customer tells 16 people(this was pre internet) and a satisfied customer tells 1 if you are lucky.
I think the answer to a lot of these reliability problems is down to how they are handled. If Karen has issues with her Evoque and you smooth it over with an upgrade to RRS whilst it’s fixed it does 2 things. It makes Karen feel valued and possibly sets her on a plan to upgrade one day. I gather a lot of JLR reputation is as a result of poor aftercare.
Those buying secondhand know that it is tinged with a degree of jeopardy with any product so should be going in eyes wide open or take extra cover to mitigate such eventualities.
I think the answer to a lot of these reliability problems is down to how they are handled. If Karen has issues with her Evoque and you smooth it over with an upgrade to RRS whilst it’s fixed it does 2 things. It makes Karen feel valued and possibly sets her on a plan to upgrade one day. I gather a lot of JLR reputation is as a result of poor aftercare.
Those buying secondhand know that it is tinged with a degree of jeopardy with any product so should be going in eyes wide open or take extra cover to mitigate such eventualities.
It must be said: If the issues of initial quality, three-year dependability, and dealership experience are merely a misunderstanding on the part of the public, this must rank as one of the greatest injustices of commercial history.
Any search (on Google) in the UK and the US of keywords such as land rover quality or land rover reliable returns page after page of poor results for the brand.
For example:
"The £65,000 Range Rover Sport is the least reliable new car you can buy for the second year running, says poll of UK drivers"
https://www.thisismoney.co.uk/money/cars/article-7...
Cars today are quite complex. And other brands have problems as well.
Most brands, however, do not acquire a reputation that is somewhat synonymous with, for lack of a better term, culture of the breakdown.
unsprung said:
It must be said: If the issues of initial quality, three-year dependability, and dealership experience are merely a misunderstanding on the part of the public, this must rank as one of the greatest injustices of commercial history.
Any search (on Google) in the UK and the US of keywords such as land rover quality or land rover reliable returns page after page of poor results for the brand.
For example:
"The £65,000 Range Rover Sport is the least reliable new car you can buy for the second year running, says poll of UK drivers"
https://www.thisismoney.co.uk/money/cars/article-7...
Cars today are quite complex. And other brands have problems as well.
Most brands, however, do not acquire a reputation that is somewhat synonymous with, for lack of a better term, culture of the breakdown.
I get this and the problem with a bad reputation is that it is much harder to recover from once acquired. It becomes almost self fulfilling.Any search (on Google) in the UK and the US of keywords such as land rover quality or land rover reliable returns page after page of poor results for the brand.
For example:
"The £65,000 Range Rover Sport is the least reliable new car you can buy for the second year running, says poll of UK drivers"
https://www.thisismoney.co.uk/money/cars/article-7...
Cars today are quite complex. And other brands have problems as well.
Most brands, however, do not acquire a reputation that is somewhat synonymous with, for lack of a better term, culture of the breakdown.
Mikebentley said:
I get this and the problem with a bad reputation is that it is much harder to recover from once acquired. It becomes almost self fulfilling.
It is. There's an attitude which can develop - if a customer expects to be disappointed, then at the first sign of any defect, they will go looking for numerous others that, in fairness, they would never even have bothered with under other circumstances or with another brand.Paintwork is a prime example. most manufacturer's paintwork is s
t, but few people have cause or motivation to examine it. They are blissfully ignorant.Gassing Station | Land Rover | Top of Page | What's New | My Stuff