PayPal dispute - not as described
Discussion
3sixty said:
He clarified the PC was working when he received it, he turned it on and it worked.
It began to not work when he "moved" it. I have to stress this is only his word, I completely agree a PC should not stop working when its moved. However, this is only his description, he could have taken a hammer to it and it stopped working and he is covering his tracks for all I know.
If he hadnt confirmed it as working, I would be happy to discuss a refund or return. The fact he said it was working and then it stopped as a result of him doing something to it, whatever that may be (Moving, fixing, dropping etc.) I dont feel is my responsibility.
You're quite correct to think that It began to not work when he "moved" it. I have to stress this is only his word, I completely agree a PC should not stop working when its moved. However, this is only his description, he could have taken a hammer to it and it stopped working and he is covering his tracks for all I know.
If he hadnt confirmed it as working, I would be happy to discuss a refund or return. The fact he said it was working and then it stopped as a result of him doing something to it, whatever that may be (Moving, fixing, dropping etc.) I dont feel is my responsibility.
3sixty said:
The fact he said it was working and then it stopped as a result of him doing something to it, whatever that may be (Moving, fixing, dropping etc.) I dont feel is my responsibility.
Well, as far as PayPal are concerned, I think they will decide that it is your responsibilty, whatever your feelings in the matter.
singlecoil said:
3sixty said:
The fact he said it was working and then it stopped as a result of him doing something to it, whatever that may be (Moving, fixing, dropping etc.) I dont feel is my responsibility.
Well, as far as PayPal are concerned, I think they will decide that it is your responsibilty, whatever your feelings in the matter.If they do side with him, he gets a full refund and I am returned a PC which is not in a re-sellable condition, for something which I truly believe is his doing.
3sixty said:
I hope not, but then to what extent does it stop to be my responsibility? Is there a definitive time where it stops becoming my responsibility and starts becoming his?
Yes there is, you will need to look through the eBay help pages to find it, but there is a length of time past which he can't start a case against the seller.Decision day today, and its gone against me.
I called up PayPal and the guy was quite friendly. He understood my side but said PayPal never look at any evidence the seller provides as "the buyer has the item so he is in the best position to describe the issue and we therefore side with them"
Completely baffled but in the end gave up trying to explain my side. He said if he doesn't send it back recorded there is no refund and if there is anything wrong other than that described I can claim my refund back.
Slightly below the belt, but he described it as "not turning on" as the issue. The PayPal guy said if I find the power supply has blown etc, this is not as he has described and I can get a refund.
Not sure if I want to go down this slightly sly route, but will see the state of the returned first
I called up PayPal and the guy was quite friendly. He understood my side but said PayPal never look at any evidence the seller provides as "the buyer has the item so he is in the best position to describe the issue and we therefore side with them"
Completely baffled but in the end gave up trying to explain my side. He said if he doesn't send it back recorded there is no refund and if there is anything wrong other than that described I can claim my refund back.
Slightly below the belt, but he described it as "not turning on" as the issue. The PayPal guy said if I find the power supply has blown etc, this is not as he has described and I can get a refund.
Not sure if I want to go down this slightly sly route, but will see the state of the returned first
3sixty said:
I called up PayPal and the guy was quite friendly. He understood my side but said PayPal never look at any evidence the seller provides as "the buyer has the item so he is in the best position to describe the issue and we therefore side with them"
There are two things wrong with that.1) Why do Paypal ignore evidence? (begs the question - why bother having a dispute in the first place?)
2) 'seller is in best position' - only if he is honest...
It should be evident to anyone that in some cases the seller will be right and the buyer wrong. But the Paypal 'process' does not cater for that it seems.
3sixty said:
He said if he doesn't send it back recorded there is no refund and if there is anything wrong other than that described I can claim my refund back.
Let's hope it doesn't arrive 
3sixty said:
Slightly below the belt, but he described it as "not turning on" as the issue. The PayPal guy said if I find the power supply has blown etc, this is not as he has described and I can get a refund. Not sure if I want to go down this slightly sly route, but will see the state of the returned first
Which proves that the Paypal adjudication process is largely nonsense.CoolC said:
Don't accept or sign for the returned "article" odds on it will be either a different PC or a box of bricks.
He has a signature of yours saying it arrived and will get his refund.
Yes.He has a signature of yours saying it arrived and will get his refund.
Open it at the door.
Then fix it and show Paypal it works.
Although I am sure Paypal will just say that it is easier with the current status quo then...
Completely agree with all the points which was exactly what I said to the PayPal guy. To be fair to him, he did understand but was saying that those are the "rules" for claim handlers.
He will be posting a 8kg PC from Rep Ireland to England, so will be classed as outside UK and I know it cost me £40 to send it fully compensated with a courier website. Hopefully he tries to go Royal Mail and gets put off by the £80 postage or doesn't send it recorded
Are you allowed to not sign for something and have them give it you? I thought they were not handed over until signed for (That's what the last UPS delivery guy told me)
He will be posting a 8kg PC from Rep Ireland to England, so will be classed as outside UK and I know it cost me £40 to send it fully compensated with a courier website. Hopefully he tries to go Royal Mail and gets put off by the £80 postage or doesn't send it recorded
Are you allowed to not sign for something and have them give it you? I thought they were not handed over until signed for (That's what the last UPS delivery guy told me)
peoples expectations do seem to be very unrealistic when they buy online .
as a result of another thread, i was reading a review of an android tablet on amazon . the woman said that her nine year old son had managed to crack the screen . she was most surprised when the seller would not exchange it !
as a result of another thread, i was reading a review of an android tablet on amazon . the woman said that her nine year old son had managed to crack the screen . she was most surprised when the seller would not exchange it !
good to here you got the money back.
paypal and ebay always side with the buyer as they like to keep the buyers. lots of power sellers have left ebay over the years. good thing about yours not being through ebay is they cant leave you negative for no reason.
always can be tricky with pc's. i sold a laptop and the buyer said it has a hardware fault with the fan. when i got it back to check i found no fault with the fan but corrupt windows files.
paypal and ebay always side with the buyer as they like to keep the buyers. lots of power sellers have left ebay over the years. good thing about yours not being through ebay is they cant leave you negative for no reason.
always can be tricky with pc's. i sold a laptop and the buyer said it has a hardware fault with the fan. when i got it back to check i found no fault with the fan but corrupt windows files.
On the other side of the fence, Paypal really is an absolute pile of pig sh*t. I sold a Macbook on eBay. my lisintgs as a registered business seller clearly state 14 days returns policy (which complies with the long distance selling regulations). 7 weeks after purchasing the buyer opens a dispute citing they are not getting on with the item and wish to return it! I closed the eBay request allowing it to be returned but now they have opened a paypal dispute citing it is not as they described. It was an effin brand new Macbook fully boxed!
Needless to say the complete f*kc wits at Paypal have happily accepted the buyers request and not it is being returned to me, no doubt in completely used condition and is worth way less as a used product so I will loose circa £200-250 given I will have to re-sell it as a used item! Complete f*kcing robbery. How do they get away with this?????!!!
As you can tell Im getting pretty peeved off with using eBay/Paypal.
Needless to say the complete f*kc wits at Paypal have happily accepted the buyers request and not it is being returned to me, no doubt in completely used condition and is worth way less as a used product so I will loose circa £200-250 given I will have to re-sell it as a used item! Complete f*kcing robbery. How do they get away with this?????!!!
As you can tell Im getting pretty peeved off with using eBay/Paypal.
JiggyJaggy said:
On the other side of the fence, Paypal really is an absolute pile of pig sh*t. I sold a Macbook on eBay. my lisintgs as a registered business seller clearly state 14 days returns policy (which complies with the long distance selling regulations). 7 weeks after purchasing the buyer opens a dispute citing they are not getting on with the item and wish to return it! I closed the eBay request allowing it to be returned but now they have opened a paypal dispute citing it is not as they described. It was an effin brand new Macbook fully boxed!
Needless to say the complete f*kc wits at Paypal have happily accepted the buyers request and not it is being returned to me, no doubt in completely used condition and is worth way less as a used product so I will loose circa £200-250 given I will have to re-sell it as a used item! Complete f*kcing robbery. How do they get away with this?????!!!
As you can tell Im getting pretty peeved off with using eBay/Paypal.
In your case I would take screenshots of the case they opened on eBay and upload them to PayPal. Then give PayPal a call and explain the situation. Slim chance they may side with you.Needless to say the complete f*kc wits at Paypal have happily accepted the buyers request and not it is being returned to me, no doubt in completely used condition and is worth way less as a used product so I will loose circa £200-250 given I will have to re-sell it as a used item! Complete f*kcing robbery. How do they get away with this?????!!!
As you can tell Im getting pretty peeved off with using eBay/Paypal.
However PayPal's hands are tied by credit card companies whom can at their customers instruction issue a charge back. PayPal don't like this since it costs them a few quid.
What PayPal will sometimes do however once you have received the item back and it's not in the condition the buyer received it, is refund you some money from their own pockets to cover the loss.
Gassing Station | Business | Top of Page | What's New | My Stuff