"Failed Payment" - but nobody knows?

"Failed Payment" - but nobody knows?

Author
Discussion

JagerT

455 posts

107 months

Thursday 7th September 2017
quotequote all
idea In order to put your mind at rest I have a special escrow account you can keep it in,it pays 22% interest. Put it in there and if the Company asks for it I can pay them,and forward the rest to you.
Trust me . rolleyes

blindswelledrat

25,257 posts

232 months

Thursday 7th September 2017
quotequote all
Sounds to me that the most likely answer is confusion with the fraud department.
As far as I am aware if you report a lost card the fraud department immediately suspends/holds/stops any unusual payments (and subsequently gets your authorisation for them or returns them to you)

My guess is that this department has refunded you the amount and the amount is sitting there as 'stolen' by the car company to be investigated at a future date.

Johnniem

2,672 posts

223 months

Thursday 7th September 2017
quotequote all
I would be surprised if you didn't receive a closing statement from the company to whom you paid the final balloon payment. That would be entirely normal. If you haven't had one just call and ask them to send one through. There will be your evidence for future use.

JM

bugmenot

129 posts

133 months

Thursday 7th September 2017
quotequote all
+1 for the card payment being authorised but not settled.

When card transactions are made usually an initial authorisation hold is placed (some banks will call this a pending transaction) which affects your available balance but not your account balance. In most cases the transaction is fully processed (claimed) within a matter of days, where the authorisation hold is removed and funds will actually leave your account and will show as a line on your statement.

Where card payments aren't "claimed" in a timely manner the authorisation hold will automatically expire. But the transaction can still be "claimed" at any time within 6 months.

The funds will likely debit soon. If you don't leave the money in your account you may soon find yourself overdrawn and incurring bank charges.

Mr Overheads

2,440 posts

176 months

Thursday 7th September 2017
quotequote all
I agree with thoughts above. You've done your bit, you've tried to rectify. So put money aside, invest it and if they ever ask for it they've got it.

I had a client pay me a random £300 a few years ago. Despite asking them what it was for they denied paying it. They didn't want it back because they hadn't paid it so wouldn't be able to account for it, said I must be mistaken. So I kept it , if they ever ask for it, unlikely now it's several years later I would happily pay it back.

briang9

3,279 posts

160 months

Friday 8th September 2017
quotequote all
rog007 said:
Send the car company a cheque?

As you intimate, they will have to be paid with real money at some point.
cheque??? ffs who has cheques any more?

Terminator X

15,079 posts

204 months

Friday 8th September 2017
quotequote all
rog007 said:
Send the car company a cheque?

As you intimate, they will have to be paid with real money at some point.
FFS sit on hands and wait for them to do something. Words fail me.

TX.

snobetter

1,160 posts

146 months

Friday 8th September 2017
quotequote all
briang9 said:
rog007 said:
Send the car company a cheque?

As you intimate, they will have to be paid with real money at some point.
cheque??? ffs who has cheques any more?
Every damn company that takes your money directly from your bank when they send money back your way.

Lexual

511 posts

213 months

Friday 8th September 2017
quotequote all

If they come after you at a later date, forward them this thread.

robinessex

11,058 posts

181 months

Friday 8th September 2017
quotequote all
I've had two occurrences in the past few years where a Debit card payment for good(s) was never debited from my bank account. Absolutely no idea why. But remember, according the bank(s), these things can’t happen!

Dizeee

Original Poster:

18,302 posts

206 months

Tuesday 19th September 2017
quotequote all
Well it has been a month now since I made the payment and the money initially left my account.

Since my last post I have contacted both car company and bank again. I have had a statement of accounts which I requested from car company. It shows the amount paid off, with a rebate of 81 pounds (whatever that is, I presume less the interest for clearing the balance early).

I am starting to believe now that I may end up with a car that should have cost 8 grand in total, for 3.

xjay1337

15,966 posts

118 months

Tuesday 19th September 2017
quotequote all
Dizeee said:
Well it has been a month now since I made the payment and the money initially left my account.

Since my last post I have contacted both car company and bank again. I have had a statement of accounts which I requested from car company. It shows the amount paid off, with a rebate of 81 pounds (whatever that is, I presume less the interest for clearing the balance early).

I am starting to believe now that I may end up with a car that should have cost 8 grand in total, for 3.
Many posters above have already said, you have more than covered your own back.

Keep quiet about it, keep the money aside for a year or so. After that, I'd call that quids in.

if you keep banging on about it and raising it as questions to the car company it will eventually cost you the £4500. if you have money to burn, keep going! smile


964Cup

1,437 posts

237 months

Tuesday 19th September 2017
quotequote all
Worst case, 22 months from the date of the transaction (because they have to file accounts within 10 months of their year end). This should be detected at audit time. If it's not (or they decide to write off discrepancies that small) then I think you're done, especially with repeated evidence that they believe you've settled. But i'd wait 'til the relevant accounts have been filed before I spent the money.

Dizeee

Original Poster:

18,302 posts

206 months

Wednesday 20th September 2017
quotequote all
I spoke too soon.

Gutted.

sc0tt

18,041 posts

201 months

Wednesday 20th September 2017
quotequote all
Dizeee said:
I spoke too soon.

Gutted.
At least it is sorted.

DaveH23

3,236 posts

170 months

Wednesday 20th September 2017
quotequote all
Dizeee said:
I spoke too soon.

Gutted.
So what happened?

Did they just debit your account or get in touch first?

xjay1337

15,966 posts

118 months

Wednesday 20th September 2017
quotequote all
Dizeee said:
I spoke too soon.

Gutted.
More like you repeatedly contacted the companies involved prompting them to take a second look :-)

Dizeee

Original Poster:

18,302 posts

206 months

Thursday 21st September 2017
quotequote all
It just got debited for my account, no contact or anything. I knew it was too good to be true!

Sheepshanks

32,757 posts

119 months

Thursday 21st September 2017
quotequote all
robinessex said:
I've had two occurrences in the past few years where a Debit card payment for good(s) was never debited from my bank account. Absolutely no idea why. But remember, according the bank(s), these things can’t happen!
I'm not aware that's ever happened to me, but it used to be a regular thing with cheques - I got my car insurance free one year, a hefty amount back then.

Colleague paid for a holiday with a credit card and it didn't get charged to his account until 12 months later. He complained about it, but was given short shrift.