Website critique

[menguin]

I'm getting the same with dark walnut - Chrome 65.0.3325.181.

Upload photo, adjust/resize, click done. The first image shows the photo but when I mouseover to zoom it uses the stock photo. When I select the other images (frame without background, upper left corner of frame, frame at angle) it shows the default photo - framedphotos.co.uk.

Also I uploaded the photo before selecting size etc. I selected size. Fine. Orientation - selected but the preview image did not change orientation? Then finally selected gift wrap = no, then the uploaded photo changed back to the stock photo.

Switching between gift wrap yes/no always changes back to the stock photo.

Is there any point to minimum allowed characters for the message option?

[akirk]

Junior Bianno said:

It's WordPress & Woocommerce. It's absolutely fine - we have loads of Woocommerce sites out there doing good numbers.

We can implement the flow you suggest, but it's not a given that that is definitely going to be the way people would prefer it. People may be put off by having to upload a pic before seeing the frame options.

If you're buying artwork then you probably would want the upload first method. These are intended to be an inexpensive gift - "will Granny like a gold frame or silver frame - pick frame, upload pic, bosh". We will implement the alternative flow, but will likely leave both options in place.

I'm a big fan of launch and iterate. Not launching until everything is 100% leads to delays and you don't get the instant feedback on problems you may not have thought of

Appreciate all the feedback - very useful

You can still show the frames - and allow them entry via any frame - but once the photo is uploaded, you can give them the option to change it...
I don't think the consumer thinks let's buy Granny a brown frame - now what photo can we put in it
they think, let's give Granny this fab photo of her grandchild looking cute - now what frame suits that...

Always in business, start from the punter and how they think - your business thinks frames and printing because that is what you do, the punter thinks photo, because that is their end goal...

I would also look at how it flows on the page - I think that eCommerce as this is delivered is the norm now, but selecting non visually / from drop downs while perfect for e.g. clothing sizes, is not ideal for something like this - if you can move it forwards a few steps then that could be very beneficial - I would flow down the page several steps:
1 - upload your photo - and tweak it if you need to...
2 - then uses that photo and presents all frames (correctly orientated) showing with that photo in them so that they can see what it looks like - pick a frame
3 - then give them sizing option with several visuals showing the actual size next to a vase of flowers / some books / a known quantifiable size...
4 then give them gift wrapping options with a before and after picture showing their frame (with chosen photo in it) on the left and the wrapper item on the right
5 - then a big button saying add to cart (then options to buy / add another / etc.)

the concept is really good - but you are making the punter work to get there - the more you can remove any difficulty in the process, the more people will spend...


- on a separate note, do you provide picture matts?
I was looking the other day for a company which would let me add bespoke sizes for matts (internal and external measurements) and buy one-offs as I have a set of 11 prints to re-matt, but all different sizes... there was a US company, but I couldn't find a British company that offered an easy solution...

[Junior Bianno]

dmsims said:

Sorry I mean it takes 3 clicks to actually get to the point where you can actually upload a photo

Click "Upload photo", then click "Click to add photo", then click "Click or drop images here"

I was using Win10 and Firefox 59.0.2 (it did not happen on another frame but was reproducible on Dark Walnut)

Yeah - the 3 clicks isn't ideal. We'll keep revising to make it simpler.

Can't recreate this problem on dark walnut, although that's 2 people reported it now. Trying to get to the bottom of it...

Thanks again for the feedback

[Junior Bianno]

menguin said:

I'm getting the same with dark walnut - Chrome 65.0.3325.181.

Upload photo, adjust/resize, click done. The first image shows the photo but when I mouseover to zoom it uses the stock photo. When I select the other images (frame without background, upper left corner of frame, frame at angle) it shows the default photo - framedphotos.co.uk.

Also I uploaded the photo before selecting size etc. I selected size. Fine. Orientation - selected but the preview image did not change orientation? Then finally selected gift wrap = no, then the uploaded photo changed back to the stock photo.

Switching between gift wrap yes/no always changes back to the stock photo.

Is there any point to minimum allowed characters for the message option?

Ok I understand the problem now - trying to fix it.

Maximum number of characters is just in case they copy and paste an essay and it won't be fit on a small card. We're going to upgrade this feature shortly to add a personalised greeting card. You'll be able to pick from a variety of greetings cards, and put in Granny's name etc. So you can send a present and a card in one go.

Thanks for the feedback - much appreciated

[Junior Bianno]

akirk said:

You can still show the frames - and allow them entry via any frame - but once the photo is uploaded, you can give them the option to change it...
I don't think the consumer thinks let's buy Granny a brown frame - now what photo can we put in it
they think, let's give Granny this fab photo of her grandchild looking cute - now what frame suits that...

Always in business, start from the punter and how they think - your business thinks frames and printing because that is what you do, the punter thinks photo, because that is their end goal...

I would also look at how it flows on the page - I think that eCommerce as this is delivered is the norm now, but selecting non visually / from drop downs while perfect for e.g. clothing sizes, is not ideal for something like this - if you can move it forwards a few steps then that could be very beneficial - I would flow down the page several steps:
1 - upload your photo - and tweak it if you need to...
2 - then uses that photo and presents all frames (correctly orientated) showing with that photo in them so that they can see what it looks like - pick a frame
3 - then give them sizing option with several visuals showing the actual size next to a vase of flowers / some books / a known quantifiable size...
4 then give them gift wrapping options with a before and after picture showing their frame (with chosen photo in it) on the left and the wrapper item on the right
5 - then a big button saying add to cart (then options to buy / add another / etc.)

the concept is really good - but you are making the punter work to get there - the more you can remove any difficulty in the process, the more people will spend...


- on a separate note, do you provide picture matts?
I was looking the other day for a company which would let me add bespoke sizes for matts (internal and external measurements) and buy one-offs as I have a set of 11 prints to re-matt, but all different sizes... there was a US company, but I couldn't find a British company that offered an easy solution...

Yep - don't disagree with any of that. There will be plenty of revisions to come and we'll start to make it a bit more intuitive/sensible. As I say I'm a big fan of getting something up there and revising. We only started this project a couple of weeks ago so we know there is a lot of fixing required.

Afraid we can't help with the matts. We're more of a printer than a framer really. Sorry!

Appreciate the time taken to feed back - useful stuff

[garythesign]

This thread is PH at it’s best.

Lots of helpful advice for the OP and not one snide comment.

I think the amount of effort put in by certain posters is exceptional, particularly in the middle of the working day.

OP, good luck with this venture.

[Andy-SP2]

The title shows on my browser as "Home - Frame Prints". Should it be that or "Framed Photos"

[bigandclever]

Desperately pedantic I know, but, there are many grammatical errors in the FAQ boxes.

On the myaccount and checkout pages there is a spacing issue at the right with the newsfeed posts.

[yayitsadiesel]

Nice website! your frame descriptions seem to be missing the type of moulding material you are using for your oak/walnut frames are they wood or are they Polcore/Emafyl/MDF etc.

[maffski]

It should be easy enough to get the uploaded photo to carry over if you switch frames. If you do this then it's not a big step to add an upload option to the home page and people can then either select a frame first or set their picture, which ever suits them.

The Quantity doesn't have a title - just a random number '1' on it's own

When I go to upload a photo I get scrollbars all over the place, due to overflow:auto being set on fpd-modal-overlay and fpd-modal-wrapper

[dmsims]

yayitsadiesel said:

Nice website! your frame descriptions seem to be missing the type of moulding material you are using for your oak/walnut frames are they wood or are they Polcore/Emafyl/MDF etc.

Yes I could not tell from the poor picture (even when zoomed) what they were like

Here is one I did earlier:

[Douglas Quaid]

You need to add something to tell people the size of the frames. I was thinking of buying from you til I realised the frames are only 5x7.

[Junior Bianno]

garythesign said:

This thread is PH at it’s best.

Lots of helpful advice for the OP and not one snide comment.

I think the amount of effort put in by certain posters is exceptional, particularly in the middle of the working day.

OP, good luck with this venture.

Completely agree with this - really appreciate the time and effort people have put in and have tried to act on the advice where possible.

Thanks again to all

[Junior Bianno]

bigandclever said:

Desperately pedantic I know, but, there are many grammatical errors in the FAQ boxes.

Mea culpa - I wrote that yesterday very quickly and banged it through Grammarly hoping it would all be well! Have been back through it and hopefully fixed it all.

Thanks

[Frimley111R]

The HP image looks odd, like a multitude of images next to each other, keep it simpler and clearer.

I have not read the rest of the thread but by the look of it your site has been properly tested!

Good luck

[Junior Bianno]

Frimley111R said:

The HP image looks odd, like a multitude of images next to each other, keep it simpler and clearer.

I have not read the rest of the thread but by the look of it your site has been properly tested!

Good luck

Thanks

Could you clarify you mean by the HP image?

[dmsims]

Junior Bianno said:

Thanks

Could you clarify you mean by the HP image?

HomePage ?

[Frimley111R]

dmsims said:

HomePage ?

Yep, sorry Home Page

[Frimley111R]

Also, I'd drop the blog, you sell frames, there's nothing very exciting you can put in there. Replace it with a gallery, get customers to send photos in of the pictures hanging on their walls etc.

FAQs - including FAQs can vary depending on the site but if these are questions customers are asking often your site should be answering them in the main copy/ You should not need a place for customers to go to work out the answers. FAQs were common in early websites but not these days generally.

The number of frames you offer seems small. I'd expect a site like this to give me a bigger range.

HTH

[essayer]

I had a quick play and didn't notice any major issues. Seems easy enough to follow the workflow and get what you expect. Bonus points for using proper urls and https everywhere.

QQ: Is it a 4x6 frame or a larger frame to fit a 4x6 photo?


I'm using a smaller screen (1024x768) and get two sets of scrollbars in the picture upload page.

I know it's the same product, but I selected "Landscape", I'd expect the CGI image to the left to update immediately to reflect that (and the size - 4x6 becomes 6x4).

Also, I uploaded a portrait image for a landscape frame (sorry) but my image 'floated' above the frame, instead of being behind it? I'd expect to be able to resize and move the photo despite it being the wrong aspect.

Could you retain the uploaded images in browser memory (localstorage) so that if you change your mind and switch frame it keeps the uploaded images from your current session?

Install all the relevant tracking stuff and watch what people do