£144 per hour for non emergency plumber
Discussion
Is this the norm now or wondering if they are trying it on.
Just been asked to pay 1.5 hours at £144 per hour for a non emergency call out where the guy turned up with his son and didn’t actually do anything as they didn’t have the equipment needed.
The company have tried to take the money from my card and just text me to say it didn’t go through and asked me to call up to pay it.
They were a recommended company which I haven’t used before.
Just been asked to pay 1.5 hours at £144 per hour for a non emergency call out where the guy turned up with his son and didn’t actually do anything as they didn’t have the equipment needed.
The company have tried to take the money from my card and just text me to say it didn’t go through and asked me to call up to pay it.
They were a recommended company which I haven’t used before.
Edited by mangos on Wednesday 6th June 11:41
He was hired to do leak detection and quote for a new boiler.
He turned up and used a moisture meter on my walls and told me I had damp issues.
I explained my thoughts that the leak was coming from a bend in the central heating pipe work above and he told me it wasnt.
He didn’t test it or check it, just used a moisture meter and recommended a damp specialist he knew.
I expected him to have a sound detector.
This all took about 10 minutes. He then spent the next hour and a half going around whispering to his son about capillary action and quoting for new boiler.
Quote came through next day at £3200+vat for an ideantical replacement of a combi.
I’ve already paid the call out fee as they wanted that up front so they’ve had £45 off me which is fair for the 10 minutes of learning he had no idea.
He turned up and used a moisture meter on my walls and told me I had damp issues.
I explained my thoughts that the leak was coming from a bend in the central heating pipe work above and he told me it wasnt.
He didn’t test it or check it, just used a moisture meter and recommended a damp specialist he knew.
I expected him to have a sound detector.
This all took about 10 minutes. He then spent the next hour and a half going around whispering to his son about capillary action and quoting for new boiler.
Quote came through next day at £3200+vat for an ideantical replacement of a combi.
I’ve already paid the call out fee as they wanted that up front so they’ve had £45 off me which is fair for the 10 minutes of learning he had no idea.
I’m in Hertfordshire.
Not Pimlico plumbers but independent company.
Can’t see how they stay in business with quotes or hourly rates like it.
I’ve spoken to a few retired plumbers who suggest a max of £80 per hour for emergency call out (which this wasn’t) so no idea how they can charge near double that
Not Pimlico plumbers but independent company.
Can’t see how they stay in business with quotes or hourly rates like it.
I’ve spoken to a few retired plumbers who suggest a max of £80 per hour for emergency call out (which this wasn’t) so no idea how they can charge near double that
You called them out to find a leak. They didn't have the tools or skills to find that leak. (BTW did you find the leak later?).
For me I'd politely decline to pay the invoice pointing out they didn't have the tools or skillset to find the reported leak and that you're not chasing them for a refund of the £45 callout fee because you CBA for £45, hoever if you hear from them again you will
For me I'd politely decline to pay the invoice pointing out they didn't have the tools or skillset to find the reported leak and that you're not chasing them for a refund of the £45 callout fee because you CBA for £45, hoever if you hear from them again you will
Sir Bagalot said:
You called them out to find a leak. They didn't have the tools or skills to find that leak. (BTW did you find the leak later?).
For me I'd politely decline to pay the invoice pointing out they didn't have the tools or skillset to find the reported leak and that you're not chasing them for a refund of the £45 callout fee because you CBA for £45, hoever if you hear from them again you will
I'd go with this. I'd refuse based on it was a one man job, no tools, spent limited time, and they spent the majority of the time quoting for boiler etc. Which is also wildly overpriced.For me I'd politely decline to pay the invoice pointing out they didn't have the tools or skillset to find the reported leak and that you're not chasing them for a refund of the £45 callout fee because you CBA for £45, hoever if you hear from them again you will
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