Amazon sellers using third party order management
Discussion
Anyone heard about this?
Seller Express has just been told that it will no longer have access to Amazon's personal order data (PII) from 27 Aug. That means that this 3rd party system that one of my businesses uses to bulk process amazon orders will now no longer pull the buyer name, address line 1, address line 2, buyer phone number from Amazon
Which will make label creation etc. a bit of problem....
Is it affecting other developers / 3rd party applications?
Seller Express has just been told that it will no longer have access to Amazon's personal order data (PII) from 27 Aug. That means that this 3rd party system that one of my businesses uses to bulk process amazon orders will now no longer pull the buyer name, address line 1, address line 2, buyer phone number from Amazon
Which will make label creation etc. a bit of problem....
Is it affecting other developers / 3rd party applications?
They are changing it so data is deleted 30 days after the order has shipped. Which is still ball ache. We use linnworks and they have released a couple of videos explaining it.
It wont cause any problems shipping orders and things but when a customer comes back after 30 days we cant find their order on our system to help them, the data will remain in amazon so you get the joy seller central. Also not sure what happens if the tax man decides to audit you and you have no records of who you sold things to and who paid VAT.
It wont cause any problems shipping orders and things but when a customer comes back after 30 days we cant find their order on our system to help them, the data will remain in amazon so you get the joy seller central. Also not sure what happens if the tax man decides to audit you and you have no records of who you sold things to and who paid VAT.
mickytruelove said:
They are changing it so data is deleted 30 days after the order has shipped. Which is still ball ache. We use linnworks and they have released a couple of videos explaining it.
It wont cause any problems shipping orders and things but when a customer comes back after 30 days we cant find their order on our system to help them, the data will remain in amazon so you get the joy seller central. Also not sure what happens if the tax man decides to audit you and you have no records of who you sold things to and who paid VAT.
Why can't Linnworks/other third party systems keep their own copy of the data?It wont cause any problems shipping orders and things but when a customer comes back after 30 days we cant find their order on our system to help them, the data will remain in amazon so you get the joy seller central. Also not sure what happens if the tax man decides to audit you and you have no records of who you sold things to and who paid VAT.
Our systems integrated with our accounts software so every invoice on our order management system is automatically created in the accounts software meaning we have every customers details for every sale anyway even if it's removed from the order management system.
I don't really get the whole GDPR thing, I get the spam email issue, but if you buy something from us then we have to keep record of that for VAT/Tax/Business/Warranty etc.
Luckily we suck at third party and don't manage to sell enough for this to cause us a headache
I don't really get the whole GDPR thing, I get the spam email issue, but if you buy something from us then we have to keep record of that for VAT/Tax/Business/Warranty etc.
Luckily we suck at third party and don't manage to sell enough for this to cause us a headache
I have discovered more
Amazon has selected some third party suppliers that are eligible to receive the data and others that are not. Seller Express is one of the unlucky ones.
As is not unusual with Amazon, the reasons given for Seller Express not making the cut are.... not given to them by Amazon
Amazon has selected some third party suppliers that are eligible to receive the data and others that are not. Seller Express is one of the unlucky ones.
As is not unusual with Amazon, the reasons given for Seller Express not making the cut are.... not given to them by Amazon
Thats a bit crap. Im not sure if Amazon are doing it for privacy reasons or just protecting "their" customers.
Linnworks are now on about storing the data on their servers in cold storage, so if you search for an order you can still find it and if the tax man comes, sounds like a complete mess to me. Video link to their latest video
https://www.youtube.com/watch?time_continue=30&...
Linnworks are now on about storing the data on their servers in cold storage, so if you search for an order you can still find it and if the tax man comes, sounds like a complete mess to me. Video link to their latest video
https://www.youtube.com/watch?time_continue=30&...
jammy-git said:
So Seller Express won't have access to any Amazon data at all, at any time?
That isn't what I said in OPThe data that Amazon is keeping back is
buyer name,
address line 1,
address line 2,
buyer phone number
for now... I suspect this could be the thin end of the wedge. It isn't in Amazon's interest - or nature - to enable third parties to prosper.
Amazon aren't picking and choosing who gets access to personal data. All 3rd party integrators need to comply with Amazon's data protection policies before they hand over personal data like names, addresses, and phone numbers. If your order management system doesn't comply, then it looses access to that data.
Some order management systems can safely store this data. Like the other poster mentioned, Linnworks have rolled out a few features that let you search and retrieve all this redacted data from their storage, basically making this a non-issue.
Some order management systems can safely store this data. Like the other poster mentioned, Linnworks have rolled out a few features that let you search and retrieve all this redacted data from their storage, basically making this a non-issue.
It does seem as if this is limited to seller express. None of the other providers that I have spoken to have any issue
I wonder if this was a factor in Amazon's decision
https://www.bbc.co.uk/news/uk-northern-ireland-foy...
I wonder if this was a factor in Amazon's decision
https://www.bbc.co.uk/news/uk-northern-ireland-foy...
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