Elastichosts and TSOhost

Elastichosts and TSOhost

Author
Discussion

Andrew[MG]

Original Poster:

3,322 posts

197 months

Thursday 9th July 2020
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Does anyone have any contacts here? Our site was hosted on Elastichost who have closed without any noticed and taken down our site. On their homepage it reads like we can move our site across to TSO but getting hold of anyone there is near impossible. REally don't want to lose seven years of website work!

Any help would be appreciated!

mr_spock

3,340 posts

214 months

Thursday 9th July 2020
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I have the name, phone and email of the Sales & Support Manager. PM me if you want it. Also the CTO.

anonymous-user

53 months

Thursday 9th July 2020
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Maybe google them first


jonamv8

3,145 posts

165 months

Thursday 9th July 2020
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You really do not want to move to TSO !

Andrew[MG]

Original Poster:

3,322 posts

197 months

Thursday 9th July 2020
quotequote all
jonamv8 said:
You really do not want to move to TSO !
This was not the plan but we don't have access to our ElasticHost server and their site states:

[i]The Timeline
ElasticHosts will close on June 30th 2020.

What will happen to your products and services?
Unfortunately, all ElasticHosts’ products and services will close down with the brand.

What are my options?
There are two options for all ElasticHosts customers.

ElasticHosts is part of tsoHost, which offers a range of powerful VPS and Dedicated Server solutions. You can choose to move to a VPS or dedicated server solution with tsoHost.
Move your services to a third-party provider.
ElasticHosts’ customer support team is standing by to help you export your data and prepare for the shutdown on June 30th 2020.[/i]

jammy-git

29,776 posts

211 months

Thursday 9th July 2020
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Get them to export your data and move to Krystal Hosting.

As others have said, TSOHosts are now part of GoDaddy and offer ste customer support.

dazmanultra

428 posts

91 months

Thursday 9th July 2020
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What GoDaddy have done to Tsohost in the last 4 years is really sad to watch.
I would suggest grab your data (if you can - I think all of the servers are shut down but hopefully nothing has been wiped yet) and run. frown

Redarress

673 posts

206 months

Friday 10th July 2020
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I second Krystal as a good move. I have seven sites hosted on their servers and their service has been excellent

Andrew[MG]

Original Poster:

3,322 posts

197 months

Friday 10th July 2020
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Phhhewww, got access and got it copied! Won't be rushing to using that group of companies again.

DonkeyApple

54,923 posts

168 months

Sunday 12th July 2020
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Absolutely agree with the above. Swerve TSO. They are terrible. We have a batch of sites sitting with them and they are terribly slow and online support is simply an exercise in unpaid social care. I suspect most of their employees struggle to find the office due to intellectual deficiencies.

anonymous-user

53 months

Sunday 12th July 2020
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Sadly it's an all too common ploy. Buy a independent hosting company with loyal customers and great support. Sack most of the staff, unplug the phones, and milk the 40% of customers who can't be bothered to move to another host. Which godaddy probably owns anyway.

illmonkey

18,112 posts

197 months

Monday 13th July 2020
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Having constant issues with TSO, so now looking to move to Krystal Hosting, thanks for the suggestions.

My site is only ~20GB, 180GB bandwidth, but mainly historical data I want to preserve for people to use. I'm paying £80/month with TSO, hoping to get a basic package and lower the running costs.

loafer123

15,404 posts

214 months

Monday 13th July 2020
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illmonkey said:
Having constant issues with TSO, so now looking to move to Krystal Hosting, thanks for the suggestions.

My site is only ~20GB, 180GB bandwidth, but mainly historical data I want to preserve for people to use. I'm paying £80/month with TSO, hoping to get a basic package and lower the running costs.
Same here. IMAP email hasn't been working properly for a week. I should be done and moved in the next 10 days.

What I hate most of all is that, if you do get through to someone, it is never their fault despite the fact that I have 6 email accounts and the three hosted by TSO Host are the only ones that ever have problems.


illmonkey

18,112 posts

197 months

Monday 13th July 2020
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loafer123 said:
illmonkey said:
Having constant issues with TSO, so now looking to move to Krystal Hosting, thanks for the suggestions.

My site is only ~20GB, 180GB bandwidth, but mainly historical data I want to preserve for people to use. I'm paying £80/month with TSO, hoping to get a basic package and lower the running costs.
Same here. IMAP email hasn't been working properly for a week. I should be done and moved in the next 10 days.

What I hate most of all is that, if you do get through to someone, it is never their fault despite the fact that I have 6 email accounts and the three hosted by TSO Host are the only ones that ever have problems.
I asked a few questions this morning, an hour later I'd bought a package, half the price of TSO. Within a few emails back and forth, I'm scheduled for a migration on 4 cpanel's Wed morning. They offered tomorrow, but it doesn't work for me.

This is how TSO used to be, when they were independent.

Can't speak for IMAP, I use gmail for all email. The sites are slow as hell though.

SCEtoAUX

4,119 posts

80 months

Tuesday 14th July 2020
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dazmanultra said:
What GoDaddy have done to Tsohost in the last 4 years is really sad to watch.
Never a truer word spoken. GoDaddy should hang their heads in shame.

Krystal on the other hand remain utterly brilliant.

illmonkey

18,112 posts

197 months

Wednesday 15th July 2020
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Migration day and my TSO server has fallen over. Great!

Tech support on the phone is really someone who has to contact tech support, so I can see this being fun.

It took TSO 3 days to reply to my previous ticket also.

anonymous-user

53 months

Wednesday 15th July 2020
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Who is the new up and coming independent smaller Krystal, in the UK?

They've promised not to sell, but we are only human, and I like to plan ahead.

jammy-git

29,776 posts

211 months

Wednesday 15th July 2020
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They've been around for a long time now, if they were going to sell I think they would have done so now.

Personally I'd rather stick with a company in Krystal who have pledged to stay independent and understand that's why a number of their customers have gone to them, and have a track record of not selling out, than got to a smaller indy who, in my experience will probably end up selling out.

JamieBeeston

9,294 posts

264 months

Wednesday 15th July 2020
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sambucket said:
Who is the new up and coming independent smaller Krystal, in the UK?

They've promised not to sell, but we are only human, and I like to plan ahead.
There is not enough money in Shared / low end hosting without it being at scale to justify the levels of support and service customers have become used to / demand. As such I highly doubt there is a new up and coming shared provider, I'm certainly not aware of one. The best options outside of using those already mentioned (plus one or two of the other independent shared providers) would be to either learn to manage your own VPS/VM or use a shared hosting provider attached to a larger independent MSP.

Edited by JamieBeeston on Wednesday 15th July 10:17

dmsims

6,452 posts

266 months

Wednesday 15th July 2020
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For "personal" sites I have found both Limenex and Mechanic Web decent