leaving bad business reviews
Discussion
Here's my review of a national forklift Company
"Words fail me, T***** you should be ashamed of yourselves.
I shan't be using you for anything ever again.
Two callouts to diagnose a fault, the fault wasn't on the technician's laptop because it hadn't been updated. On the second visit he quoted me £4000 plus labour for the replacement part.
I had it independently repaired for £240.
I got a credit for one of the call outs, but still paid for a diagnosis that took 5 days.
Don't be fooled by a name."
Right or wrong?
"Words fail me, T***** you should be ashamed of yourselves.
I shan't be using you for anything ever again.
Two callouts to diagnose a fault, the fault wasn't on the technician's laptop because it hadn't been updated. On the second visit he quoted me £4000 plus labour for the replacement part.
I had it independently repaired for £240.
I got a credit for one of the call outs, but still paid for a diagnosis that took 5 days.
Don't be fooled by a name."
Right or wrong?
Edited by dartissimus on Friday 31st July 23:15
speedyguy said:
KrazyIvan said:
Just to be clear T***** is the name of the company, not you calling them tts, ?
Assuming it's the former and not the latter, then I see no real issue with the review.
Seems fair enough to me. Honest and factual.Assuming it's the former and not the latter, then I see no real issue with the review.
That usually throws people.
OP take out all the facts and just leave "tts"...
OP - reading your review raises more questions for me.
Did the independent repairer replace parts,did they repair broken parts, or were the replacement parts not necessary? This is important in judging whether your review is strictly fair. It's important that you're comparing like-for-like!
I run a small agricultural contracting business. Obviously machines which are still in warranty are repaired by the marque suppliers. Over the years I've seen a move away from actually repairing to just swapping out big bits - this often gets us up and running quicker anyway so I'm happy. Once a machine is out of warranty I wouldn't dream of contacting the dealers. I've got 2 or 3 independents who work at a fraction of the main dealer price, and who can often work miracles.
Did the independent repairer replace parts,did they repair broken parts, or were the replacement parts not necessary? This is important in judging whether your review is strictly fair. It's important that you're comparing like-for-like!
I run a small agricultural contracting business. Obviously machines which are still in warranty are repaired by the marque suppliers. Over the years I've seen a move away from actually repairing to just swapping out big bits - this often gets us up and running quicker anyway so I'm happy. Once a machine is out of warranty I wouldn't dream of contacting the dealers. I've got 2 or 3 independents who work at a fraction of the main dealer price, and who can often work miracles.
It does sound like an emotional rant and I would just ignore this review.
If you want it to be taken seriously then keep it simple, non-emotional and to the point. Something like this would be much stronger:
Not a good experience.
Obviously mistakes can happen, but they (eventually) quoted me £4,000 plus labour for a job that actually cost me £240 to have fully repaired by another company.
If you want it to be taken seriously then keep it simple, non-emotional and to the point. Something like this would be much stronger:
Not a good experience.
Obviously mistakes can happen, but they (eventually) quoted me £4,000 plus labour for a job that actually cost me £240 to have fully repaired by another company.
What about another approach?
"T***, can you explain the difference between your £4k quote to diagnose and resolve a problem, and the £240 it actually cost to have it rectified by Company X?"
I understand how you are feeling, I was once contacted by a Pher who kindly offered to provide 'bespoke' Terms and Conditions for £5k. In no possible way would they have been copied, pasted and edited. Slightly. No way. Not at all.
There are people like that out there.
"T***, can you explain the difference between your £4k quote to diagnose and resolve a problem, and the £240 it actually cost to have it rectified by Company X?"
I understand how you are feeling, I was once contacted by a Pher who kindly offered to provide 'bespoke' Terms and Conditions for £5k. In no possible way would they have been copied, pasted and edited. Slightly. No way. Not at all.
There are people like that out there.
menguin said:
V8 Stang said:
Why bother at all?
You had a bad experience with a company, just don't use them again.
Leaving stty reviews just looks childish to me.....
So if no-one ever reviewed anything, it'd be down to everyone to learn the hard way? You had a bad experience with a company, just don't use them again.
Leaving stty reviews just looks childish to me.....
Doofus said:
KrazyIvan said:
Just to be clear T***** is the name of the company, not you calling them tts, ?
Assuming it's the former and not the latter, then I see no real issue with the review.
Who in the world would call their own company tts Forklifts?Assuming it's the former and not the latter, then I see no real issue with the review.
When I have had some major problems with suppliers I have written to them first to allow them to respond.
I have a dispute for 750 Euro going with Jinbei at the moment.
If the response is T****ish or ignored then they will get a T**** review. If they respond reasonably then my reviews are more measured.
I have a dispute for 750 Euro going with Jinbei at the moment.
If the response is T****ish or ignored then they will get a T**** review. If they respond reasonably then my reviews are more measured.
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