leaving bad business reviews

leaving bad business reviews

Author
Discussion

dartissimus

Original Poster:

938 posts

173 months

Friday 31st July 2020
quotequote all
Here's my review of a national forklift Company

"Words fail me, T***** you should be ashamed of yourselves.
I shan't be using you for anything ever again.
Two callouts to diagnose a fault, the fault wasn't on the technician's laptop because it hadn't been updated. On the second visit he quoted me £4000 plus labour for the replacement part.
I had it independently repaired for £240.
I got a credit for one of the call outs, but still paid for a diagnosis that took 5 days.
Don't be fooled by a name."


Right or wrong?

Edited by dartissimus on Friday 31st July 23:15

akirk

5,376 posts

113 months

Saturday 1st August 2020
quotequote all
Well, not very professional so if I were viewing I would discount the review as being over-emotional and therefore one sided...

Non-emotive, factual and let others draw their own conclusions...

Road2Ruin

5,164 posts

215 months

Saturday 1st August 2020
quotequote all
Not good at all. I would judge you and your business if you posted something like that.
As said facts only and certainly less emotion. Sorry.

KrazyIvan

4,341 posts

174 months

Saturday 1st August 2020
quotequote all
Just to be clear T***** is the name of the company, not you calling them tts, ?

Assuming it's the former and not the latter, then I see no real issue with the review.

Big_Dog

974 posts

184 months

Saturday 1st August 2020
quotequote all
I would say lose the first two lines, this is covered by implication by the next three lines. Then lose the last two lines. Needs depersonalising.

MOBB

3,575 posts

126 months

Saturday 1st August 2020
quotequote all
Personally I would ignore that review assuming it was fake

I would pay more attention to it if it was professional and to the point

Monkeylegend

26,226 posts

230 months

Saturday 1st August 2020
quotequote all
Just think if that had been Hyster, just an extra S would make the review far more relevant.

anonymous-user

53 months

Saturday 1st August 2020
quotequote all
KrazyIvan said:
Just to be clear T***** is the name of the company, not you calling them tts, ?

Assuming it's the former and not the latter, then I see no real issue with the review.
Seems fair enough to me. Honest and factual.
That usually throws people.

KrazyIvan

4,341 posts

174 months

Saturday 1st August 2020
quotequote all
speedyguy said:
KrazyIvan said:
Just to be clear T***** is the name of the company, not you calling them tts, ?

Assuming it's the former and not the latter, then I see no real issue with the review.
Seems fair enough to me. Honest and factual.
That usually throws people.
Ah yes simple is best.

OP take out all the facts and just leave "tts"...hehe

DSLiverpool

14,670 posts

201 months

Saturday 1st August 2020
quotequote all
Too emotional, just state the facts is normally the best way.

V8 Stang

4,381 posts

182 months

Saturday 1st August 2020
quotequote all
Why bother at all?

You had a bad experience with a company, just don't use them again.


Leaving stty reviews just looks childish to me.....

sunbeam alpine

6,936 posts

187 months

Saturday 1st August 2020
quotequote all
OP - reading your review raises more questions for me.

Did the independent repairer replace parts,did they repair broken parts, or were the replacement parts not necessary? This is important in judging whether your review is strictly fair. It's important that you're comparing like-for-like!

I run a small agricultural contracting business. Obviously machines which are still in warranty are repaired by the marque suppliers. Over the years I've seen a move away from actually repairing to just swapping out big bits - this often gets us up and running quicker anyway so I'm happy. Once a machine is out of warranty I wouldn't dream of contacting the dealers. I've got 2 or 3 independents who work at a fraction of the main dealer price, and who can often work miracles. smile

rowley birkin

485 posts

99 months

Saturday 1st August 2020
quotequote all
It's a No from me OP.

JulianPH

9,912 posts

113 months

Sunday 2nd August 2020
quotequote all
It does sound like an emotional rant and I would just ignore this review.

If you want it to be taken seriously then keep it simple, non-emotional and to the point. Something like this would be much stronger:


Not a good experience.

Obviously mistakes can happen, but they (eventually) quoted me £4,000 plus labour for a job that actually cost me £240 to have fully repaired by another company.

ReverendCounter

6,087 posts

175 months

Monday 3rd August 2020
quotequote all
What about another approach?

"T***, can you explain the difference between your £4k quote to diagnose and resolve a problem, and the £240 it actually cost to have it rectified by Company X?"

I understand how you are feeling, I was once contacted by a Pher who kindly offered to provide 'bespoke' Terms and Conditions for £5k. In no possible way would they have been copied, pasted and edited. Slightly. No way. Not at all.

There are people like that out there.

Doofus

25,732 posts

172 months

Monday 3rd August 2020
quotequote all
KrazyIvan said:
Just to be clear T***** is the name of the company, not you calling them tts, ?

Assuming it's the former and not the latter, then I see no real issue with the review.
Who in the world would call their own company tts Forklifts?

menguin

3,762 posts

220 months

Monday 3rd August 2020
quotequote all
V8 Stang said:
Why bother at all?

You had a bad experience with a company, just don't use them again.


Leaving stty reviews just looks childish to me.....
So if no-one ever reviewed anything, it'd be down to everyone to learn the hard way?

hyphen

26,262 posts

89 months

Monday 3rd August 2020
quotequote all
menguin said:
V8 Stang said:
Why bother at all?

You had a bad experience with a company, just don't use them again.


Leaving stty reviews just looks childish to me.....
So if no-one ever reviewed anything, it'd be down to everyone to learn the hard way?
yes leave an honest review, let the owner respond, and the public can make up their own mind.

anonymous-user

53 months

Monday 3rd August 2020
quotequote all
Doofus said:
KrazyIvan said:
Just to be clear T***** is the name of the company, not you calling them tts, ?

Assuming it's the former and not the latter, then I see no real issue with the review.
Who in the world would call their own company tts Forklifts?
I don't know, maybe Toyota fancies a spot of rebranding? Something a bit more 'edgy' may capture the attention of the forklift buying public.

paul.deitch

2,085 posts

256 months

Monday 3rd August 2020
quotequote all
When I have had some major problems with suppliers I have written to them first to allow them to respond.
I have a dispute for 750 Euro going with Jinbei at the moment.
If the response is T****ish or ignored then they will get a T**** review. If they respond reasonably then my reviews are more measured.