The OSX/Apple support thread

[Craikeybaby]

CoolHands said:

Can the other party in 'messages' delete the conversation? I had dealings with a chap last year and I'm sure we sent messages to each other via 'messages' (both have iphones) and I'm looking for the convo now by searching for his name (I still have his contact details in my contacts) / a couple of key words but nothing is coming up? I wouldn't have deleted the messages so can he?

In message settings have you got message history set to "Keep forever"?

[anonymous-user]

Just updated Spotify app, now appears on watch.
Pretty cool controlling it from watch & selecting my Sonus through watch also.
Doesn’t look like can download Spotify music to watch yet unfortunately ..

[anonymous-user]

But just downloaded Apollo app, which lets me download Spotify playlists onto watch.
Progress !

[EddyP]

Paddy_N_Murphy said:

MBA Touchpad woes....

I haven't used my MBA (11 inch, early 2015) for a few days, picked it up the other day and the trackpad was problematic. No longer 'clicked' when pressed.
Rebooted and press the four corners - and seemed better.
I took it on the rain yesterday to do some work and its annoying the hell out of me - the 'touch' always registers, in all locations. sometimes the 'click' does, sometimes doesn't.
The biggest bug is the 'drag and select' is totally hit and miss.
It makes editing things awful.


I have run diagnostics - see no issues.

I happened to upgrade to this new 'black' Mojave, and again still an issue.

It works with a mouse no probs.


So in summary - the touchpad sensing the finger tap.
Senses / will swipe left & right
Can't do much else with multi fingers.

Obviously out of AppleCare.....


Ideas / Checks ?

Not sure if it's the same on yours but on my 2012 MBP I had a similar problem, google suggested the battery was on its way out and was swelling and stopping the track pad form clicking. When I look it apart the batt was fine and it was a couple of screws loose on the bottom of the track pad, tightened them all, job done.

Maybe yours is similar?

[anonymous-user]

EddyP said:

Not sure if it's the same on yours but on my 2012 MBP I had a similar problem, google suggested the battery was on its way out and was swelling and stopping the track pad form clicking. When I look it apart the batt was fine and it was a couple of screws loose on the bottom of the track pad, tightened them all, job done.

Maybe yours is similar?

I had the exact same issue on a 2010 MBP a few years ago. When the battery starts to die, it swells, and because it sat beneath the trackpad it prevented the trackpad from clicking.

Go to Apple Logo > About This Mac > System Report > Power

That will tell you some information about the battery, the number of cycles, the health of the battery and whether it requires changing. The first time it happened I was able to buy an OEM battery and swap it myself. The second time it happened with a business machine it was repaired by Apple under warranty. A sure sign it is on its way out is depleted battery performance when not plugged in, eventually it won't even support battery only and will require being plugged in.

If it's not the battery, it could be a ribbon cable that connects the keyboard and trackpad together. We've had this with 2 x 2012 MBPs at work, both fixed free of charge by Apple.

[JABB]

File question.
When I go to save a file, let's say I have made something in photoshop and want to save it in photos/edited/2019/jan.
When I go to save, the drop down box only gives me the main bfolders, so desktop, photos, documents etc. How can I go on through photos to get to jan?

[thebraketester]

JABB said:

File question.
When I go to save a file, let's say I have made something in photoshop and want to save it in photos/edited/2019/jan.
When I go to save, the drop down box only gives me the main bfolders, so desktop, photos, documents etc. How can I go on through photos to get to jan?

It should be obvious. There is sometimes a downwards arrow that expands the save option dialogue.

[Craikeybaby]

thebraketester said:

JABB said:

File question.
When I go to save a file, let's say I have made something in photoshop and want to save it in photos/edited/2019/jan.
When I go to save, the drop down box only gives me the main bfolders, so desktop, photos, documents etc. How can I go on through photos to get to jan?

It should be obvious. There is sometimes a downwards arrow that expands the save option dialogue.

Yes, that is what I get too.

[thebraketester]

coyft said:

I’ve just fired up my old 10” PowerBook G4 running iPhoto 5. Is there a way I can get the photos into iCloud?

Do you have a newer mac you can use? Bit more info required please to as what gear you have.

[thebraketester]

coyft said:

Yes, I have a newer Mac.

Someone suggested transferring them onto a USB stick. I didn't think of that, too simple!

Exactly that then.... export them to a USB stick or HD and then import them into iphoto on your newer mac

[AW10]

A friend on the continent has sent me an Excel spreadsheet (xls file extension) containing letters with diacritics such as ö and ä. These letters display fine on various Excel versions on Windows and on my ipad's Excel viewer but in Excel on a Macbook the letters get converted to characters such as ^ and ¸. I could do a find and replace or even run a macro. But is there a better fix? I have found loads of info about issues importing a CSV file and the importance of selecting the right encoding but nothing helpful about problems within Excel. I have tried Excel 2011 and 2019 - same result. The Macbook runs the latest issue of OS Mojave.

[bad company]

I have lots of music on my iPhone from cds ripped into iTunes. Is there any way of copying this music to Mrs BC's iPhone, obviously she has a different Apple id? I can't see a way in iTunes.

Thanks in advance.

[coffinvalley]

Possibly try just try plugging her phone in to your pc or whatever you have itunes on. You should i think be able to sync the music from your itunes to her phone.

Sorry at work so cant actually use a wife or kids phone to try this for myself....

[Craikeybaby]

Have you set up iTunes family sharing to link you Apple IDs?

[bad company]

Craikeybaby said:

Have you set up iTunes family sharing to link you Apple IDs?

No, I’ll give that a try. Thanks.

[bad company]

I just checked family sharing which includes ‘share iTunes, Apple Books, and App Store purchases’, so not ripped music.

Thinking I’ll have to try a program like ‘AnyTrans’. I’m a bit nervous of using such programs.

[PJ S]

Ripped CDs or non iTMS downloads also count as part of the iTunes sharing. You shouldn’t need any 3rd party software to achieve your aim.

[JABB]

Thanks guys for the help last time. I missed the obvious.

Now, I have a mac book pro and using HDMI, I have a second monitor. I use the MBP screen for email and the 23" for everything else. When I close the MBP, the second screen stays on. Indeed, if I turn it off and back on, it still shows my stuff. For security, when I close the MBP, I wish the second screen to go off too. Is this possible?

[AW10]

JABB said:

Thanks guys for the help last time. I missed the obvious.

Now, I have a mac book pro and using HDMI, I have a second monitor. I use the MBP screen for email and the 23" for everything else. When I close the MBP, the second screen stays on. Indeed, if I turn it off and back on, it still shows my stuff. For security, when I close the MBP, I wish the second screen to go off too. Is this possible?

I'll guess that it's still plugged in to a power source when this happens? You need to adjust your power settings to put the MBP to sleep when you close the lid.

[AW10]

Or just put it to sleep before you close the lid. Apple symbol --> Sleep