The OSX/Apple support thread

Author
Discussion

Jordan210

4,512 posts

183 months

Sunday 20th October 2019
quotequote all
Need some help.

Just been given an iPhone X.

Did a back up of my 8 on MacBook. Synced both phones and transferred all data using iCloud thing where you scan the phone.

Have plugged in X on to MacBook and its not showing, Iv tried multiple things but cant get the Mac to show the iPhone.

Iphone is running 13.1.3 Mac is 10.15

Anyone got any ideas on this?

craigjm

17,940 posts

200 months

Sunday 20th October 2019
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Probably an OS issue seeing as it’s only been available 24 hours. Try it in a different machine if you can

Zirconia

36,010 posts

284 months

Monday 21st October 2019
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Not sure if I am understanding the issue but the iPhone and iPods should now show up in finder as a drive as well as a device in what is now Music.

Djtemeka

1,807 posts

192 months

Monday 21st October 2019
quotequote all
I’d like a bit of help if anyone can. It seems Apple themselves can’t help me.

I have a 7+ and iPad Pro.

Background:
Issue is with emails.
Issue started on the last iOS update.
No settings have ever been changed.
Both devices show identical settings.


I can send and receive emails on both devices.

Issue is that if I mark a message as “read” or if I “flag” it, it won’t update on the opposing device.

I have zero unread emails on iPad and flagged some of them but when I check my phone, all the emails are unread.
It’s really frustrating.

I have 2 email addresses. One is linked to my website and that seems to work ok but no one emails me from that. The website is basically a brochure as I don’t pay to put it to the top of google.

My main email redress is what’s giving issues.

Any thoughts? I’m not tech savvy with regards to this at all.
Thank you smile

NDA

21,565 posts

225 months

Monday 21st October 2019
quotequote all
Djtemeka said:
I’d like a bit of help if anyone can. It seems Apple themselves can’t help me.
You've probably done this already - but signing out of your Apple ID on all devices and then re-starting/re-booting all devices - and then signing back in, might do it.

I've had a few mail problems with Catalina on a MacBook Pro - this fixed them.

Jordan210

4,512 posts

183 months

Monday 21st October 2019
quotequote all
craigjm said:
Probably an OS issue seeing as it’s only been available 24 hours. Try it in a different machine if you can
Zirconia said:
Not sure if I am understanding the issue but the iPhone and iPods should now show up in finder as a drive as well as a device in what is now Music.
So the phone shows up under USB under system information. But doesn't show up in finder.

Its like what ever driver tells the phone and laptop to do stuff is missing. (I also tried using the old phone set up as new by using Mac. same issue. Can see it connected to USB port but won't talk to each other)

Apple have scheduled a call with an engineer to try to figure it out.

Craikeybaby

10,403 posts

225 months

Monday 21st October 2019
quotequote all
Djtemeka said:
I’d like a bit of help if anyone can. It seems Apple themselves can’t help me.

I have a 7+ and iPad Pro.

Background:
Issue is with emails.
Issue started on the last iOS update.
No settings have ever been changed.
Both devices show identical settings.


I can send and receive emails on both devices.

Issue is that if I mark a message as “read” or if I “flag” it, it won’t update on the opposing device.

I have zero unread emails on iPad and flagged some of them but when I check my phone, all the emails are unread.
It’s really frustrating.

I have 2 email addresses. One is linked to my website and that seems to work ok but no one emails me from that. The website is basically a brochure as I don’t pay to put it to the top of google.

My main email redress is what’s giving issues.

Any thoughts? I’m not tech savvy with regards to this at all.
Thank you smile
Where is the email hosted? iCloud? Google? Etc.

Jordan210

4,512 posts

183 months

Monday 21st October 2019
quotequote all
Just an update.

We booted my old iPhone in recovery mode.With both phones plugged in to Macs USB. This then brought up both phones in finder and allowed me to trust the device.

It appears a slight glitch in 10.15 with a new phone.

craigjm

17,940 posts

200 months

Monday 21st October 2019
quotequote all
Jordan210 said:
It appears a slight glitch in 10.15 with a new phone.
iOS issue then wink

It is never a good idea to upgrade to the next IOS until at least a month after launch

Djtemeka

1,807 posts

192 months

Monday 21st October 2019
quotequote all
NDA said:
You've probably done this already - but signing out of your Apple ID on all devices and then re-starting/re-booting all devices - and then signing back in, might do it.

I've had a few mail problems with Catalina on a MacBook Pro - this fixed them.
I'll try this when I get a chance. thankyou

Djtemeka

1,807 posts

192 months

Monday 21st October 2019
quotequote all
Craikeybaby said:
Where is the email hosted? iCloud? Google? Etc.
No Idea.
This is the info I got sent..


Incoming Mail Server
mail.livemail.co.uk
Outgoing Mail Server
smtp.livemail.co.uk

Exchange Server Name
1.exchange2013.livemail.co.uk

Ian Lancs

1,127 posts

166 months

Sunday 27th October 2019
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Any recommendations for a good ad blocker - used to use origin but it's no longer supported?

thebraketester

14,221 posts

138 months

Sunday 27th October 2019
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Ad block pro

JonChalk

6,469 posts

110 months

Sunday 27th October 2019
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It's got much more difficult with Catalina / Safari.

I think Apple have changed the way adblockers work, as all my prior favourites (primarily the formerly excellent AdGuard) now install as separate apps and seem to have far less integration with Safari.

AdGuard used to be brilliant for selecting specific things to block (so my Facebook page was my feed and nothing else - no ads, no games, no market place), but much harder / impossible to do on the new one.

Have switched back to Adblock, but that's still the same.

So......using Brave browser, which has selective adblocking built in. Safari can rot.

Zirconia

36,010 posts

284 months

Sunday 27th October 2019
quotequote all
Pretty much what I had as a working set have been rendered useless using Safari recently. AdGuard is better than Ghostery, latter which used to work and is now useless. Ghostery reckon they are working on it, the lite version is terrible.


Going to look elsewhere for a good browser as well. Apple are very odd, on the one hand they say they want to c be good at privacy then hobble anything that is.

AW10

4,433 posts

249 months

Sunday 27th October 2019
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Pi hole? On a Raspberry Pi?

philv

3,920 posts

214 months

Monday 28th October 2019
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So....having installed the latest its on my iPad 12.9 i have a problem.

I am partially sighted.

I have been using a keyboard from the app store as apple makes its ketboatd fainter with smaller letters with every new iteration of ios.

I had the choice of using an increasingly difficult to read apple its default keyboard or a non secure third party keyboard for passwords etc.

With the latest ios, apple have enforced the use of it's keyboard for passwords.
Except, with the addition of an extra line of numeric keys.

Now of course the keys are smaller.
And i can't read tnem.

That's the background.

1) Does anyone know if it possible to get rid of the extra number keys or use a different keyboard for passwords?

2) Thank you appke, you inconsiderate tossers.

Ps. Do apple actually test anything ?

I am using the smart color inversion.
It is supposed invert colors,except on pictures.
It has taken apple 8 years ad more to finally come up with a smart verson.
Except, it still inverts photos on eBay and amazon.
And the erratic screen flashing that color inversion causes isn't fun either.
Really doesn't help those with poor vision.
Ffs.






Edited by philv on Monday 28th October 17:33


Edited by philv on Monday 28th October 17:35

gtsralph

1,186 posts

144 months

Thursday 31st October 2019
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If anyone has applied the latest Catalina update to 10.15.1 AND has Intego software, you need to update NetBarrier to 10.9.9 otherwise you'll have very slow Internet connectivity.

RRH

562 posts

247 months

Tuesday 5th November 2019
quotequote all
Hi all,

I’m getting a spelling autocorrect since iOS 13 and it’s driving me nuts.

Every time I type ‘more’, it changes to ‘kore’.

I’ve manually selected ‘more’ for several weeks now in the hope that it will learn, but it’s still the same.

I’ve also reset the keyboard dictionary, to no avail.

Any ideas?

Thanks
Simon

Edited by RRH on Tuesday 5th November 13:43

AstonZagato

12,698 posts

210 months

Tuesday 5th November 2019
quotequote all
Maybe set up a short cut for 'more' - settings/general/keyboard/text replacement.

have 'mor' and 'more' as a shortcut for 'more'

I use that for long boring things like my home address and email address - two keystrokes and I can insert 30-40 characters.