Gigaclear broadband

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Discussion

IanA2

2,762 posts

161 months

Tuesday 16th October 2018
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beeej said:
Jobbo said:
You don’t need to wait for other properties to sign up if they’re actually installing in your village. Once it’s possible to connect you, they’ll contact you and do so within days.

You aren’t committed until then either; you may have ordered but you shouldn’t have paid the installation/connection fee. That’s taken when you speak to them to arrange connection.
Just to rewind a few weeks... I am still getting the feeling that Gigaclear are a tiny bit disingenuous.

I've phoned them a couple of times over the last 6 weeks, and each time they promise to call me back. Each time they promise me that the village has a completion date (bear in mind the diggers have been through and are now a few miles down the road). Every time they tell me, you have a pot is that correct? And I say: no. There's no pot here. But you've assigned me a pot number.

I've asked the very polite young lady to just try to find out when a digger will come back, will it be months or years...
Similar to my experience, I've been told for many months it's coming "next month".

Fed up with them I contacted the politicos bankrolling our installation.

They told me that they were told it would be live in September.

Guess what, it ain't.


beeej

1,400 posts

192 months

Thursday 25th October 2018
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They were good enough to call me back this week, and for my village ("community") they've put the completion date back six months to April 2019.

So I guess with all the digging we had, they laid the cables down through the centre of the village, did the easy pots, and kept going to the next village. Rather than, doing the village, installing all pots, then moving on. I'm not saying either way is wrong but... this is all on the never-never. Bit of a shame really.

IanA2

2,762 posts

161 months

Thursday 25th October 2018
quotequote all
beeej said:
They were good enough to call me back this week, and for my village ("community") they've put the completion date back six months to April 2019.

So I guess with all the digging we had, they laid the cables down through the centre of the village, did the easy pots, and kept going to the next village. Rather than, doing the village, installing all pots, then moving on. I'm not saying either way is wrong but... this is all on the never-never. Bit of a shame really.
Can't say I'm surprised and I've a feeling that with 5G on the horizon and falling 4G prices, outfits like this have an uncertain future.

Who remembers Rabbit?

https://en.wikipedia.org/wiki/Rabbit_(telecommunic...

Dr Doofenshmirtz

Original Poster:

15,186 posts

199 months

Friday 26th October 2018
quotequote all
IanA2 said:
Can't say I'm surprised and I've a feeling that with 5G on the horizon and falling 4G prices, outfits like this have an uncertain future.

Who remembers Rabbit?

https://en.wikipedia.org/wiki/Rabbit_(telecommunic...
It'll be interesting to see what happens when 5G gets established...
But unless you're house has a 5G antenna in the garden, you won't get near Gigaclear's speeds. The problem with 5G is that it's very high frequency, so buildings and trees etc will reduce the signal strength significantly. Also there is the issue of data capping unless you pay quite a lot.

I've had Gigaclear for over a year now and it's been completely rock solid. Any outages (only 3 or 4) have been advised well in advance and usually happen in the early hours. Having 200mbps on tap is amazing.

Jobbo

12,960 posts

263 months

Friday 9th November 2018
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I received my monthly Gigaclear invoice yesterday and idly wondered whether I'd be able to get a cheaper package when my contract comes to an end (just under a year away, based on the initial 18 month tie-in). I have been on 100Mbps up/down for £46.85 since being connected and it's been solid, usually slightly exceeding those speeds in reality.

However they don't offer that package any more. There is a 300Mbps deal for £45 a month. I thought I'd ask if I could switch to that and they were quite happy to despite me being under contract, with no fee. It's not like dealing with Sky or your mobile provider. How refreshing!

ecs

1,222 posts

169 months

Friday 9th November 2018
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It's funny to see in another post that they've dug up someone's drive without permission, yet we've given them permission on multiple occasions over the past three years to dig up our own private road to get it installed and the still haven't got it done. They keep coming back saying they need the landowners permission FFS. We've had the surveys done, we've got the permissions but they just don't seem to have a clue what they're doing furious

IanA2

2,762 posts

161 months

Friday 9th November 2018
quotequote all
ecs said:
It's funny to see in another post that they've dug up someone's drive without permission, yet we've given them permission on multiple occasions over the past three years to dig up our own private road to get it installed and the still haven't got it done. They keep coming back saying they need the landowners permission FFS. We've had the surveys done, we've got the permissions but they just don't seem to have a clue what they're doing furious
There are lots of other folks wondering what's going on. I've now been told it'll be: "....by the end of the year." Didn't actually specify which year."

beeej

1,400 posts

192 months

Thursday 28th February 2019
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It's now six months since my order and 3 times the alleged date of install/completion for my village has been put back. I phoned gigaclear today whereupon they moved the alleged date from April to July and little else to say. This feels like an infinite delay.

I asked why they hadn't contacted me with a revised date, and they said they don't do that (!)

I feel like Gigaclear are not telling the truth about their return to my area. On the call, the gigaclear rep said "If we ever decide to... I mean, WHEN we are able to install...". Don't mean to over read it but kind of contrary to all the assurances that the delays are outside of their control.

Surely they're just waiting for enough orders to justify doing more digging? I may be the first customer in my road, approx 50m from the main road they dug up last year.

IanA2

2,762 posts

161 months

Thursday 28th February 2019
quotequote all
beeej said:
It's now six months since my order and 3 times the alleged date of install/completion for my village has been put back. I phoned gigaclear today whereupon they moved the alleged date from April to July and little else to say. This feels like an infinite delay.

I asked why they hadn't contacted me with a revised date, and they said they don't do that (!)

I feel like Gigaclear are not telling the truth about their return to my area. On the call, the gigaclear rep said "If we ever decide to... I mean, WHEN we are able to install...". Don't mean to over read it but kind of contrary to all the assurances that the delays are outside of their control.

Surely they're just waiting for enough orders to justify doing more digging? I may be the first customer in my road, approx 50m from the main road they dug up last year.
They did the same to me. Methinks there's a major re-think about.

Reading this:

https://www.ispreview.co.uk/index.php/2019/02/thre...

and then factoring in 5G (which is on the horizon) conjures up a vision of much wailing and grinding of teeth in certain quarters.

S6PNJ

5,157 posts

280 months

Monday 23rd September 2019
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Bump for the Gigaclear thread!

Gigaclear has finally rolled out through our village and whilst I'm not a subscriber, our Village Hall is (and I'm the administrator!). We have a Genexis DRG 7820 router and whilst it's basic, it seem fine for the job at hand. What I'd like to do, however, is to be able to log in from home, so I can sort any issues remotely without having to go the Hall every time a user has problems with it, but I'm having some issues getting that access working.

On the router, I've set up a port forward with 8080 as the public port, 192.168.1.254 (router IP address for log in page etc) as the target address and 8080 as the local port, TCP as the protocol. I've then tried (via my phone on 4G, not the Hall's WiFi) http://router WAN address:8080 but I get a timeout error (504 I think). I'm clearly not going to give our my WAN IP but say it is 123.124.34.44 the I have tried http://123.124.34.44:8080 on a Chrome web browser.

I've rebooted the router, in case it need this to 'action' the port opening and I've also checked it with Shields Up and it shows it as Stealth, when the other ports around it are Closed (I've also tried 80, 8020 and 5900 as other 'random' ports, same results, ie it doesn't work). Any clues as to what I'm doing wrong or why it won't work?

Oh and we should have a 900/900Mbps service! woohoo

Zoon

6,654 posts

120 months

Monday 23rd September 2019
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What does a village hall do with a broadband connection?
Genuine question.

S6PNJ

5,157 posts

280 months

Monday 23rd September 2019
quotequote all
Zoon said:
What does a village hall do with a broadband connection?
Genuine question.
Get's the internet through it (genuine answer)
Or in other words, it enables our users to access the internet, so if companies/organisations/individuals want to book the hall for meetings, events, occasions, they can access the internet. We are running a Pop-up Pub this Friday and anyone bringing their kids, can let them sit in a corner with their internet enabled device and let them play to their hearts content while Mum and Dad get wrecked! It's another 'selling point' that will hopefully make our hall more popular for people wanting to book and use it.

Zoon

6,654 posts

120 months

Monday 23rd September 2019
quotequote all
S6PNJ said:
Zoon said:
What does a village hall do with a broadband connection?
Genuine question.
Get's the internet through it (genuine answer)
Or in other words, it enables our users to access the internet, so if companies/organisations/individuals want to book the hall for meetings, events, occasions, they can access the internet. We are running a Pop-up Pub this Friday and anyone bringing their kids, can let them sit in a corner with their internet enabled device and let them play to their hearts content while Mum and Dad get wrecked! It's another 'selling point' that will hopefully make our hall more popular for people wanting to book and use it.
I see makes more sense with companies booking it, ours wouldn't get much use with aunt Flo's 80th birthday and most people having 4G phones.

WinstonWolf

72,857 posts

238 months

Monday 23rd September 2019
quotequote all
S6PNJ said:
Bump for the Gigaclear thread!

Gigaclear has finally rolled out through our village and whilst I'm not a subscriber, our Village Hall is (and I'm the administrator!). We have a Genexis DRG 7820 router and whilst it's basic, it seem fine for the job at hand. What I'd like to do, however, is to be able to log in from home, so I can sort any issues remotely without having to go the Hall every time a user has problems with it, but I'm having some issues getting that access working.

On the router, I've set up a port forward with 8080 as the public port, 192.168.1.254 (router IP address for log in page etc) as the target address and 8080 as the local port, TCP as the protocol. I've then tried (via my phone on 4G, not the Hall's WiFi) http://router WAN address:8080 but I get a timeout error (504 I think). I'm clearly not going to give our my WAN IP but say it is 123.124.34.44 the I have tried http://123.124.34.44:8080 on a Chrome web browser.

I've rebooted the router, in case it need this to 'action' the port opening and I've also checked it with Shields Up and it shows it as Stealth, when the other ports around it are Closed (I've also tried 80, 8020 and 5900 as other 'random' ports, same results, ie it doesn't work). Any clues as to what I'm doing wrong or why it won't work?

Oh and we should have a 900/900Mbps service! woohoo
You enable remote management, not port forward to the router itself. Obviously you'll need to set a very secure password!

S6PNJ

5,157 posts

280 months

Monday 23rd September 2019
quotequote all
WinstonWolf said:
You enable remote management, not port forward to the router itself. Obviously you'll need to set a very secure password!
We have a Genexis DRG 7820 router - https://genexis.eu/content/uploads/2016/03/DRG-QIG...
I've searched within just about every page (of the router interface, not the linked doc) and can't see any Remote Management setting. Unless it's hiding in plain sight, I can't see it - oh and I can't change the router as it's a FTTH router supplied by Gigaclear.

S6PNJ

5,157 posts

280 months

Monday 23rd September 2019
quotequote all
I'd also asked Gigaclear but PH sometimes gives a faster/better answer than Tech Support. Their answer - no, can't be done.

WinstonWolf

72,857 posts

238 months

Tuesday 24th September 2019
quotequote all
S6PNJ said:
I'd also asked Gigaclear but PH sometimes gives a faster/better answer than Tech Support. Their answer - no, can't be done.
If you have a PC on site you can enable some sort of remote desktop and remote control the PC then manage the router that way.

S6PNJ

5,157 posts

280 months

Tuesday 24th September 2019
quotequote all
WinstonWolf said:
S6PNJ said:
I'd also asked Gigaclear but PH sometimes gives a faster/better answer than Tech Support. Their answer - no, can't be done.
If you have a PC on site you can enable some sort of remote desktop and remote control the PC then manage the router that way.
Possible, but no computer on-site - we've only just got broadband! Plus, even if I took an old PC down there, I'd have nowhere safe/secure to put it (power supply and lockable place limitations!).

WinstonWolf

72,857 posts

238 months

Tuesday 24th September 2019
quotequote all
You're buggered then hehe

jamoor

14,506 posts

214 months

Tuesday 24th September 2019
quotequote all
S6PNJ said:
Zoon said:
What does a village hall do with a broadband connection?
Genuine question.
Get's the internet through it (genuine answer)
Or in other words, it enables our users to access the internet, so if companies/organisations/individuals want to book the hall for meetings, events, occasions, they can access the internet. We are running a Pop-up Pub this Friday and anyone bringing their kids, can let them sit in a corner with their internet enabled device and let them play to their hearts content while Mum and Dad get wrecked! It's another 'selling point' that will hopefully make our hall more popular for people wanting to book and use it.
If this is something that happens frequently get a better quality router?