Virgin Media - Retention Deals?

[megaphone]

Kev_Mk3 said:

megaphone said:

You need to forget one of the SSIDs, 5ghz is faster, 2.4ghz usually has more range but is more congested. I'd 'forget' the 2.4ghz SSID in the settings on your devices so they are forced onto the 5Ghz.

TBH the 5Ghz service is up and down more than a hookers draws for me

Then forget the 5Ghz and force your devices onto the 2.4Ghz. If you have both on a device it can constantly try and switch, so screwing the connection

[mickmcpaddy]

mickmcpaddy said:

I was on 50 meg for £18 for 12 months, then £32/month. Just before deal expired they upgraded me to 100 meg FOC, this has just renewed at £34/month. Told them no chance and they immediately offered £28 a month for 18 months on a new 12 month contract, not sure how that works. Anyway I probably could have got it down a bit more but I'd rather pay another £3 or £4 a month than spend a lifetime on the phone to them.

Dont think £28 a month for 100 meg broadband is too shabby, it really is the best internet I've had, just torrented a 2GB film in 4 minutes, that's not far of my internal network speed.

I've just come across a BT phone bill from July 2008, I was paying £30 a quarter for line rental and £45 a quarter for broadband - BT Option 1 with a 2GB download limit!. So 10 years ago I was paying £25 a month for slow broadband circa 2 meg and today I'm paying £28 a month and streaming gigabyte after gigabyte of HD films and TV with a speed of 100 meg+,not bad value at all really.

[Jordan210]

My offer is up in 34 days. So in 3 days I will call them up and cancel and then do I just have to wait for a phone call.

Had to speak to someone today as I don't have a contract to find out when my renewal was due. Offer I was given was rubbish.

[kentlad]

My offer has expired so tried to get a reduction. All they'd offer is the Full House bundle for £55 for 6 months then up to £70. Where as new customers are offered the deal for 12 months so will be ringing their cancellations department later to try and get an improvement. What a waste of 20 minutes on the webchat!

[Patrick Bateman]

Patrick Bateman said:

I've ended up staying at 50mb for £21 a month. Happy enough with that, £27 a month saved.

Fast forward a year and I'm buggering off to plusnet now- unless they come back to me with a late deal.

Price is up to £39 now and the plusnet offer is 40mb at £24 a month for 18 months, £70 cashback too.

[Patrick Bateman]

Once again Virgin have made a counter offer good enough to make it pointless changing.

And just as well if this attempt to cancel plusnet going ahead is a sign of the customer service. 60 mins holding to eventually speak to someone, transfer me to someone else (5 min wait I'm told). Still waiting now a full 1 hour 27 mins later.

Utterly appalling. Have never, ever experienced anything like this.

[anonymous-user]

Called as out of contract on my 200 mbps bb. Reduced to £28 a month, new 18 month contract. No phone line. Could have line for next to nothing, but no need for fixed line anymore.
About 220 on speedtest

[Patrick Bateman]

A combined total of 2 hours 34 mins on hold and the line goes dead.

So use them as a bargaining chip for getting a better virgin offer but don't hold your breathe on getting back through to them.

[Lucas Ayde]

Also worth noting that Virgin do a 'by the month' contract for BB (and phone if you want it, which you won't).

40 quid gets you 100 mbit/s down and 7 mbit/s up. You do have to pay an initial setup charge of about 60 quid I think. Pretty decent broadband but they have been known to throttle filesharing/p2p applications during peak hours.

(You can get higher/ lower speeds depending on how much you want to pay).

[Jamescrs]

I've been with Virgin Media for circa 10 years receiving Broadband, tv and landline bundle, recently when my contract completed I found them completely uninterested in offering me any sort of deals on the package which was 100mb Broadband, full House TV and some sort of landline deal (Never used the landline but it was there).

Ultimately I have cancelled everything except Broadband which I have dropped to 50mb and cut my bill from around £75 to £30 per month.

I now get my TV services from Amazon TV, Netflix and I also have a Now TV box but no packages on that at the moment.

After a week of adjustment I can honestly say I don't miss Virgin TV at all.

[bighop]

I did the dance a couple of weeks ago and told them I was going with Vodafone Fibre for £21 a month due to the price increases. Got the call from the loyalty department (ironic or what, gotta put your notice in to show loyalty) and was offered 50mb for £17 a month or 100mb for £22, both with £50 account credit. I went for the 100mb as I download a fair bit of stuff. This was a 12 month contract with a no price increase guarantee for 18 months.

This was broadband only, previous package was all three services even though I don't even own a landline phone and the Tivo has never been taken out the box. It was cheaper for some bizarre reason that way last time around.

Edited by bighop on Friday 9th November 18:09

[Mr E]

I probably should have a conversation

[hoegaardenruls]

Giving this a bump to see what people are getting in terms of retention deals.

I'd signed up just over a year ago on a VIP bundle, and am now being offered a £50 loyalty credit, and £90 per month for everything - 350Mb broadband, 2 boxes, all channels, etc.

The service itself has been OK for all but the landline, so still open to an offer despite giving notice a week or so ago..normally I would have split providers, but circumstances means maintaining a single provider makes sense just now.

[breamster]

I can't believe its been two years since I started this thread. Once again my virgin contract is up for renewal.

Current contract is 100mb broadband, 'mix' tv bundle, sky sports (inc f1), weekend calls.

Current cost is £40 per month.

Offered cost so far has gone up to £68 per month.

I've asked for the contract to be cancelled today so in theory I should hopefully receive a call probably Tuesday evening with a better off? I'm not sure I will this time as they sounded a bit different over the phone.

Six calls to Virgin today. First five cut off. Sixth on hold for approx 40 mins before being put through. The lady I spoke to informed me that there was no way I could get a better deal for less than £68 with any other provider - she knew all the offers. She also told me I would lose my phone number if I asked for it to be cancelled and that it can't be retained by the new provider. Okay.....

Fingers crossed.

[Turn7]

I think VM have become way to big for their boots and are now as bad as Sky et al....

Lose my landline number ? Boohoo, who the fk uses a landline anymore anyways ?

[anonymous-user]

breamster said:

I can't believe its been two years since I started this thread. Once again my virgin contract is up for renewal.

Current contract is 100mb broadband, 'mix' tv bundle, sky sports (inc f1), weekend calls.

Current cost is £40 per month.

Offered cost so far has gone up to £68 per month.

I've asked for the contract to be cancelled today so in theory I should hopefully receive a call probably Tuesday evening with a better off? I'm not sure I will this time as they sounded a bit different over the phone.

Six calls to Virgin today. First five cut off. Sixth on hold for approx 40 mins before being put through. The lady I spoke to informed me that there was no way I could get a better deal for less than £68 with any other provider - she knew all the offers. She also told me I would lose my phone number if I asked for it to be cancelled and that it can't be retained by the new provider. Okay.....

Fingers crossed.

Beamster the lose your phone number thing is a scare tactic introduced recently
I renegotiated someone before xmas they were on the older Samsung slope fronted Tivo Box they were on weekend calls / 100 meg BB a tv package with some sport it was up to 65 ish
Rang - poor deal offered notification to cancel- lose your phone number and we might not reconnect you if you change your mind etc (I suspect similar script given to you)
Few missed calls (they do use withhelds and an 0800) - my fault remember im doing the negotiating for someone else not for myself so cant dedicate 12 hours a day waiting for call
Around 9 days later spoke to someone on a live call
Result was

V6 Tivo box on self install kit delivery to local 7 till late shop about 3 streets from him (its the new way they do it)
Phone calls anytime - the 59 minute milarkey thing - they knew he made scant calls anyway
TV package mix TV (new name but no sport included )
100 meg BB
Offered at 45 or 46.75p dependant on paper bill charge DD on either

OR
V6 Tivo Box self install to the 7 till late shop delivery
TV Package full house - pretty much most sport
100 meg BB
offered at 53 or 54.75 (paper bill etc) mandatory via DD

I had to play for time to check with him and in the event he went for the full house one - this meant I had to ring back next day and some complications arose in that the girl I spoke to (mid evening so VERY likely different dept rather than dedicated retentions read the notes and mentioned a tivo box rather than V6 I had to go to the well this aint what was offered thing so ill stick to the disconnection routine. 20 min utes later she could offer a V6 box
This was on a Tuesday evening
On the friday the thing was delivered to the 7 till late shop
It was xmas week too ie the box was delkivered to shop 21/12
He collected it took him 20 minutes install and happy as larry
BUT
Contract was e mailed over and suspicously a 25 installation charge/delivery charge was added on
Further phone call and credit was applied
First post switch bill dated 11/1/2019 all billed correwctly 25 delivery charge 23 credit everything else spot on

Dunno if this will be useful
new tv packagers listed here:

https://www.virginmedia.com/shop/bundles.html?busp...

Excuse speling errors im using a laptop im fixing with a small keyboard

[CharlieH89]

I started my Virgin Media contract September 2017.
When the year was up I cancelled. They called me 3 or 4 times within the first few days.
Offered £71 for all channels including Sky Sports and BT sports but no Sky Movies,200mb internet and weekend calls.

I Said no. I asked for a £50 credit with that which they said no.

Eventually I said I don’t want sky sports as it had lost LaLiga and Liverpool weren’t on much in their plans.

Settled on £66.50 with a £50 credit.

I don’t think I’ll bother this September. Try and look into an internet only package from someone as I rarely use it. Waste of £500 a year.

[CharlieH89]

Above is for 2 rooms too. I think Sky were planning to charge extra for the second box if I had changed.

[Kev_Mk3]

mine ran out november just cant be bothered to speak to them. I must do it soon though

[outnumbered]

Aside from terrestrial channels, I only need access to Eurosport and BT Sport (in 2 rooms, with the ability to record). Pricing this up via any one of VM, BT or Sky winds up being more or less the same cost in the long run.

It'll be great when all the channels are available via streaming on demand, through some sort of provider-neutral streaming box, and you only have to sign up for the ones you want. Hopefully that will be cheaper...