VirginMedia Hub 3 issues over ethernet

VirginMedia Hub 3 issues over ethernet

Author
Discussion

chris285

811 posts

131 months

Tuesday 25th July 2017
quotequote all
Sorry to hear of your problems, have been on Virgin for about 7yrs now without any issues myself but running a hub 2 i think or it was new 3ish yrs ago now

However we run a cisco linksys router, it manages all the network and the hub is just the router as someone has mentioned above so not really any use to you

In terms of you issue as mentioned above I work in IT(well software QA) as well, and it's spot on saying if something breaks then you go ot the things changed since to identify what has caused the problem. Being ethernet then basically it is either cable(easy to replace), your equipment(you've mentioned using another to test) or their hardware which is at fault but it is an elimination process

Not sure if you have tried this already but you mentioned it's a lot of sites not loading correctly, have you tried switching out the DNS to say googles and see if that helps at all?(apologies if this was mentioned before)

WinstonWolf

72,857 posts

238 months

Tuesday 25th July 2017
quotequote all
SystemParanoia said:
NoIP said:
SystemParanoia said:
easy option, switch the router into modem only mode, and buy a decent one from amazon/pcworld.
Would that definitely solve the problem do you think? I am concerned about this <well documented issue> affecting modem mode use and from a cursory glance of the VM community forums there is no shortage of complaints about the ports on the Hub 3 randomly stopping working. If I were to purchase a separate router I'd still have to connect it to one of the ports on the Hub. ?
that situation is a farce! no it wouldn't help that.

I dont run my SH2 in modem mode, but then i have it isolated in its own vlan on the WAN side of my network, and have turned off almost all of its functionality to unsuccessfully prevent crashes and lockups.

Smarter and more skillful people than me have tried and failed to get VM's crappy hardware to behave...

your only hope is for https://www.gigaclear.com/ to come to your town
or to try another ADSL variation.

As for me, ive bruteforced the WPA2 keys on all the WIFI networks around my home and ill be using them all for my own personal use from now on in round-robin format
Mine works fine, I have a Cisco SoHo router and a Ubiquiti Unifi AP so it should smile

IIIRestorerIII

841 posts

227 months

Tuesday 25th July 2017
quotequote all
Not denying all the known issues with Virgin and the SH3, but I cannot see how you are stressing the router out watching YT videos. I take it you have...

1 - tried with a different ethernet cable
2 - changed the ethernet port the cable is connected to on the router to rule those 2 possible causes out first.

NoIP

Original Poster:

559 posts

83 months

Tuesday 25th July 2017
quotequote all
Jinx said:
NoIP said:
frown
Try this
OK thanks. I have added that right now. Let's see.


NoIP

Original Poster:

559 posts

83 months

Tuesday 25th July 2017
quotequote all
chris285 said:
Sorry to hear of your problems, have been on Virgin for about 7yrs now without any issues myself but running a hub 2 i think or it was new 3ish yrs ago now

However we run a cisco linksys router, it manages all the network and the hub is just the router as someone has mentioned above so not really any use to you

In terms of you issue as mentioned above I work in IT(well software QA) as well, and it's spot on saying if something breaks then you go ot the things changed since to identify what has caused the problem. Being ethernet then basically it is either cable(easy to replace), your equipment(you've mentioned using another to test) or their hardware which is at fault but it is an elimination process

Not sure if you have tried this already but you mentioned it's a lot of sites not loading correctly, have you tried switching out the DNS to say googles and see if that helps at all?(apologies if this was mentioned before)
I am getting lots of page hangs with "resolving host..." along the bottom then a "check your DNS settings" error page briefly before loading the actual page requested. Never ever had this with the 2AC.

How do I swap out my DNS settings to see if a different set has any improvement please?


dmsims said:
1. Get the 2AC back

2. Put that in modem mode

3. Install Asus (or other) router

The Hub 3 is a POS
The issue (or at least one of them) appears to be with the ports themselves as it works fine wirelessly. How would connected a separate router in the chain fix that as it will still need to be connected to one of the Hub's ports, no?


IIIRestorerIII said:
Not denying all the known issues with Virgin and the SH3, but I cannot see how you are stressing the router out watching YT videos. I take it you have...

1 - tried with a different ethernet cable
2 - changed the ethernet port the cable is connected to on the router to rule those 2 possible causes out first.
Yes to both.

Buffalo

5,435 posts

253 months

Wednesday 26th July 2017
quotequote all
dmsims said:
1. Get the 2AC back

2. Put that in modem mode

3. Install Asus (or other) router

The Hub 3 is a POS
This worked for me on the business 200mb service. previous to that it couldn't hold itself together for more than about a minute before getting into a reset/ signal loss loop

NoIP

Original Poster:

559 posts

83 months

Wednesday 26th July 2017
quotequote all
Doing some research on the DNS changing stuff and apparently it's impossible to do on the Hub 3 as VM have locked it out. Can the techies here confirm this is the case please?

Relevant thread source : http://www.cableforum.co.uk/board/showthread.php?t...

Here's my BQM for the past few days. You'd think that my connection was working fine from that.


dmsims

6,450 posts

266 months

Wednesday 26th July 2017
quotequote all
NoIP said:
dmsims said:
1. Get the 2AC back

2. Put that in modem mode

3. Install Asus (or other) router

The Hub 3 is a POS
The issue (or at least one of them) appears to be with the ports themselves as it works fine wirelessly. How would connected a separate router in the chain fix that as it will still need to be connected to one of the Hub's ports, no?
See point 1

NoIP

Original Poster:

559 posts

83 months

Wednesday 26th July 2017
quotequote all
dmsims said:
See point 1
VM won't allow it.

dmsims

6,450 posts

266 months

Wednesday 26th July 2017
quotequote all
NoIP said:
dmsims said:
See point 1
VM won't allow it.
Yes they will

NoIP

Original Poster:

559 posts

83 months

Wednesday 26th July 2017
quotequote all
dmsims said:
NoIP said:
dmsims said:
See point 1
VM won't allow it.
Yes they will
Nope. They have told me that model is obsolete technology and they no longer supply it, only the Hub 3. It is not possible to get a previous model. They cannot see any problems with my connection but have kindly changed the channel again for me as that is the problem and will fix my issue. /sarcasm.

SystemParanoia

14,343 posts

197 months

Wednesday 26th July 2017
quotequote all
NoIP said:
Doing some research on the DNS changing stuff and apparently it's impossible to do on the Hub 3 as VM have locked it out. Can the techies here confirm this is the case please?
you cant change the DNS on the SH2 or SH1 either.

thats why i offloaded DHCP esponsibilities to my server running DNS Masq

dmsims

6,450 posts

266 months

Wednesday 26th July 2017
quotequote all
NoIP said:
Nope. They have told me that model is obsolete technology and they no longer supply it, only the Hub 3. It is not possible to get a previous model. They cannot see any problems with my connection but have kindly changed the channel again for me as that is the problem and will fix my issue. /sarcasm.
Well they told me the same but here is my Hub 3 reverting to a Superhub 2 AC


WinstonWolf

72,857 posts

238 months

Wednesday 26th July 2017
quotequote all
SystemParanoia said:
NoIP said:
Doing some research on the DNS changing stuff and apparently it's impossible to do on the Hub 3 as VM have locked it out. Can the techies here confirm this is the case please?
you cant change the DNS on the SH2 or SH1 either.

thats why i offloaded DHCP esponsibilities to my server running DNS Masq
I run my own DNS, the less work the SH3 does the better it performs. If you're running it in effect as a media converter the performance is very good.

NoIP

Original Poster:

559 posts

83 months

Wednesday 26th July 2017
quotequote all
dmsims said:
NoIP said:
Nope. They have told me that model is obsolete technology and they no longer supply it, only the Hub 3. It is not possible to get a previous model. They cannot see any problems with my connection but have kindly changed the channel again for me as that is the problem and will fix my issue. /sarcasm.
Well they told me the same but here is my Hub 3 reverting to a Superhub 2 AC

Just been on the bell to them again and NOPE, we do not issue old model routers, only the Hub 3. I specifically asked for one and told them the issues, they weren't interested so I said put me through to cancellations. English guy in cancellations asked what the issue was so told him the saga and said I'd like a 2AC or cancel the account. No joy there either, but he said he would see if he could arrange for their "broadband specialist" (rofl) to call me to discuss the problem and see if it could be resolved. However after checking the diary and laying it on thick about how "they're a very small team and incredibly busy" (busy fixing Hub 3 issues per chance? scratchchin ) the earliest date for a call back was the 2nd week in August. At the point I just told him to start the 30 day notice period. No argument, no sudden "ah I see there's been a cancellation tomorrow morning", just said accepted my termination notice and ran through the blurb and that was that. rolleyes

I see plenty of 2ACs for sale of Ebay for about £10-15 delivered so am thinking about picking one up, but I don't know if it'll work without them having to activate it. Anyone know?

dmsims

6,450 posts

266 months

Wednesday 26th July 2017
quotequote all
tom.mockridge@virginmedia.co.uk (CEO)

SystemParanoia

14,343 posts

197 months

Wednesday 26th July 2017
quotequote all
DON'T buy an eBay superhub!!!!

Back when sh2's were replacing sh1's my Bro had a sh2 but was moving out to an area without Virginia. I ofcourse liberated this and immediately got on the line to Virginia to ask about activating it.

They said once they're activated to an account.. That's it it cannot be used again on anyone else's account. Both my brother and I were both arguing the too with different callcentre hens but no joy. Ended up binning it.

98elise

26,376 posts

160 months

Wednesday 26th July 2017
quotequote all
NoIP said:
dmsims said:
NoIP said:
dmsims said:
See point 1
VM won't allow it.
Yes they will
Nope. They have told me that model is obsolete technology and they no longer supply it, only the Hub 3. It is not possible to get a previous model. They cannot see any problems with my connection but have kindly changed the channel again for me as that is the problem and will fix my issue. /sarcasm.
They told me the same thing.


NoIP

Original Poster:

559 posts

83 months

Wednesday 26th July 2017
quotequote all
SystemParanoia said:
DON'T buy an eBay superhub!!!!

Back when sh2's were replacing sh1's my Bro had a sh2 but was moving out to an area without Virginia. I ofcourse liberated this and immediately got on the line to Virginia to ask about activating it.

They said once they're activated to an account.. That's it it cannot be used again on anyone else's account. Both my brother and I were both arguing the too with different callcentre hens but no joy. Ended up binning it.
That is.. disappointing. Looks like I'm stuck with this piece of crap then or return to BTs wet string running at a tenth of the speed, but more or less the same price. frown

I really don't want to be throwing money at possibly solving a problem that isn't my fault but I may have to invest in an Asus RT-N66U separate router and cross my fingers that works. At least it would allow me to reconfigure the DNS settings which is my main gripe with the Hub 3 right now. frown

NoIP

Original Poster:

559 posts

83 months

Wednesday 26th July 2017
quotequote all
Jinx said:
Try this
Jinx I'd like to say a big thanks for posting that. Being a naturally cynical type, I wasn't holding out any hope of that making any difference, however having now played 8 youtube videos totalling around 4 hours of footage with that code installed, all 8 videos played from start to finish with no issues whatsoever! I'm hoping that's a big enough sample size to conclude that it definitely works rather than coincidence but it's certainly looking promising! spin

Completely bizarre that the Superhub 2AC never suffered this issue though.