MacBook Pro 15" battery dead
Discussion
12TS said:
I think you need the proper Apple places, rather than authorised retailers. They tend to be n the major cities and shopping centres e.g. Birmingham, Bluewater, Regent St, Cambridge etc.
When you go to the Apple page and find the “Genius bar” (I discovered what it is now) and request an appointment for repair, they tell you where to go. That is how they selected the Stormfront place I took it to. I doubt they are dumping me off in some shady back street dealer.
They're definitely not a back street outfit.
I can't think of any other outfit which does this, but Apple have two types of retailers/repairers.
1. Themselves, which is where others have said you may get more sympathetic treatment. There's are in big cities as I mentioned in my previous post.
2. Third parties. They have an Apple corporate look, but aren't Apple. Stormfront are such.
I can't think of any other outfit which does this, but Apple have two types of retailers/repairers.
1. Themselves, which is where others have said you may get more sympathetic treatment. There's are in big cities as I mentioned in my previous post.
2. Third parties. They have an Apple corporate look, but aren't Apple. Stormfront are such.
12TS said:
They're definitely not a back street outfit.
I can't think of any other outfit which does this, but Apple have two types of retailers/repairers.
1. Themselves, which is where others have said you may get more sympathetic treatment. There's are in big cities as I mentioned in my previous post.
2. Third parties. They have an Apple corporate look, but aren't Apple. Stormfront are such.
So I have had correct advice/treatment from a Apple authority, and they gave me nothing free, despite the lappy only being 18 months old. I can't think of any other outfit which does this, but Apple have two types of retailers/repairers.
1. Themselves, which is where others have said you may get more sympathetic treatment. There's are in big cities as I mentioned in my previous post.
2. Third parties. They have an Apple corporate look, but aren't Apple. Stormfront are such.
As mentioned, shame it was bought overseas, as 18 months life is just not good enough for something that expensive.
King Herald said:
So I have had correct advice/treatment from a Apple authority, and they gave me nothing free, despite the lappy only being 18 months old.
As mentioned, shame it was bought overseas, as 18 months life is just not good enough for something that expensive.
Have you checked the serial to see if they offer any support ?As mentioned, shame it was bought overseas, as 18 months life is just not good enough for something that expensive.
https://checkcoverage.apple.com/gb/en/
Like others have said take it to an genius bar. They can be pretty helpful.
Also im sure if you emailed apple you would get your £50 back if they sent you to that store.
Right, questions;
How do I find a “genuine” Apple store?
What IS a Genius Bar? I saw it in the Apple web page, I applied for help through it, it is what got me sent to Stormfront. So how do I “go to a Genius Bar”??
Exactly what Apple emails address do I send to, to get my £50 back from Apple?
They checked the serial number, told me there had been a recall for delamination of the screen, but it had expired a month earlier. They have the laptop, I don’t have a copy of the serial number to hand, so I can’t check for anything else.
How do I find a “genuine” Apple store?
What IS a Genius Bar? I saw it in the Apple web page, I applied for help through it, it is what got me sent to Stormfront. So how do I “go to a Genius Bar”??
Exactly what Apple emails address do I send to, to get my £50 back from Apple?
They checked the serial number, told me there had been a recall for delamination of the screen, but it had expired a month earlier. They have the laptop, I don’t have a copy of the serial number to hand, so I can’t check for anything else.
Edited by King Herald on Wednesday 8th November 12:12
King Herald said:
Right, questions;
How do I find a “genuine” Apple store?
What IS a Genius Bar? I saw it in the Apple web page, I applied for help through it, it is what got me sent to Stormfront. So how do I “go to a Genius Bar”??
Exactly what Apple emails address do I send to, to get my £50 back from Apple?
They checked the serial number, told me there had been a recall for delamination of the screen, but it had expired a month earlier. They have the laptop, I don’t have a copy of the serial number to hand, so I can’t check for anything else.
Where do you live?How do I find a “genuine” Apple store?
What IS a Genius Bar? I saw it in the Apple web page, I applied for help through it, it is what got me sent to Stormfront. So how do I “go to a Genius Bar”??
Exactly what Apple emails address do I send to, to get my £50 back from Apple?
They checked the serial number, told me there had been a recall for delamination of the screen, but it had expired a month earlier. They have the laptop, I don’t have a copy of the serial number to hand, so I can’t check for anything else.
Edited by King Herald on Wednesday 8th November 12:12
sc0tt said:
Where do you live?
Near Wulver’ampton.There is a supposed genuine dealer in Brum, but if you go to their shops website to make an appointment or contact it takes you to the on line people who booked me into Stormfront in Telford.
Edited by King Herald on Wednesday 8th November 12:25
I am not sure what you are doing but I set up a genius bar appointment last week and it was really straightforward; go to this page
https://getsupport.apple.com
then select Mac and go from there. You will need to log in to an Apple ID - if you are having trouble just set up a new one in your own name first.
List of Apple stores here -
list here - https://www.apple.com/uk/retail/
https://getsupport.apple.com
then select Mac and go from there. You will need to log in to an Apple ID - if you are having trouble just set up a new one in your own name first.
List of Apple stores here -
list here - https://www.apple.com/uk/retail/
Having looked into it now, it would appear we have already done the same thing as book an appointment with a ‘genius bar’. We made an appointment on that very Apple page, took the laptop to an Apple approved facility, who sent it off to an Apple repair centre, who told us it will cost £800 to fix.
I spoke to that repair centre again on the phone today, told them I am not please the MacBook has turned to junk so quickly and all he could tell me was that is the price Apple have quoted to fix it, there is nothing he can do.
Short of us hopefully crossing paths with a sympathetic Apple manager I don’t see what can be gained by simply booking to see another techie person. They will, again, ask £50 to look at it, and......
I spoke to that repair centre again on the phone today, told them I am not please the MacBook has turned to junk so quickly and all he could tell me was that is the price Apple have quoted to fix it, there is nothing he can do.
Short of us hopefully crossing paths with a sympathetic Apple manager I don’t see what can be gained by simply booking to see another techie person. They will, again, ask £50 to look at it, and......
dmsims said:
and how do you suggest doing that ?
Just walking in the door they will ask for your appointment, from what I can work out.Anywhere on line that you seek out help; make an appointment.
Want a chat to someone; make an appointment.
Just like iTunes, either you are a part of the Apple family, blood kin, or you are on the outside.
King Herald said:
Short of us hopefully crossing paths with a sympathetic Apple manager I don’t see what can be gained by simply booking to see another techie person. They will, again, ask £50 to look at it, and......
Generally speaking I think you stand a better chance of getting help by visiting a proper Apple retail store. Several people have tried to steer you down this route. Unfortunately you have to play the game with the appointment system which is a ballache, but that's just how it is. I do know people with much older machines who have had them repaired for free but there's also many stories of machines that are just out of warranty that have been declined and presented with a hefty repair bill. I guess it's all a bit random but it's probably worth a go?You mean throw down another £50 and have it sent off for two weeks again? Hope this time they will fix it for free?
Apologies if I sound disillusioned, but I seriously doubt some operative in a store is going to step forth and tell me “behold, an out of warranty machine that has failed, refund the guy his money, fix it for free”.
I could simply walk in and hope to speak to a manager, someone who can make decisions, keep my fingers crossed.
Tomorrow I will go and collect the laptop from the current trusted Apple retailer it is in, and try to get something out of their people. If no joy, maybe I will pop into the Birmingham main dealer.
Apologies if I sound disillusioned, but I seriously doubt some operative in a store is going to step forth and tell me “behold, an out of warranty machine that has failed, refund the guy his money, fix it for free”.
I could simply walk in and hope to speak to a manager, someone who can make decisions, keep my fingers crossed.
Tomorrow I will go and collect the laptop from the current trusted Apple retailer it is in, and try to get something out of their people. If no joy, maybe I will pop into the Birmingham main dealer.
I had an out of warranty macbook (long time ago) with a failing battery - twice a real apple store swapped it for no charge. It was only a £100/£150 part IIRC, but they swapped it in a few minutes.
Third party resellers will never do this.
What do you have to lose by visiting the apple store asking speaking to them directly.
Apple - it just works, until it doesn't, when you're fecked
Third party resellers will never do this.
What do you have to lose by visiting the apple store asking speaking to them directly.
Apple - it just works, until it doesn't, when you're fecked
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