Help me diagnose my VDSL issue
Discussion
Digger said:
Approach Ofcom?
Only option left I think.Apparently I can ask my ISP for a Deadlock Resolution letter, which I can take to the Ombudsman. Initially raised the issue 4th October 2019 and I've been running around ever since, having spent £100+ on parts to help them diagnose the issue. "live with it" isn't really a satisfactory resolution.
Another day, another three drops (without warning).
I've also re-wired everything (for the umpteenth time) adding a Tacima 6 Way Mains Conditioner and also my fourth modem (a Zyxel VMG1312-B10A).
As expected, no difference other than the Zyxel gets a slightly faster sync.
I'm going to migrate to Andrews & Arnold, who say they'll take on a line with a fault and sort it. If they can get someone out to the cabinet/pole/exchange I expect they'll find something corroded somewhere.
I've also re-wired everything (for the umpteenth time) adding a Tacima 6 Way Mains Conditioner and also my fourth modem (a Zyxel VMG1312-B10A).
As expected, no difference other than the Zyxel gets a slightly faster sync.
I'm going to migrate to Andrews & Arnold, who say they'll take on a line with a fault and sort it. If they can get someone out to the cabinet/pole/exchange I expect they'll find something corroded somewhere.
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