Help me diagnose my VDSL issue

Author
Discussion

Digger

14,591 posts

190 months

Friday 24th January 2020
quotequote all
Approach Ofcom?

page3

Original Poster:

4,912 posts

250 months

Saturday 25th January 2020
quotequote all
Digger said:
Approach Ofcom?
Only option left I think.

Apparently I can ask my ISP for a Deadlock Resolution letter, which I can take to the Ombudsman. Initially raised the issue 4th October 2019 and I've been running around ever since, having spent £100+ on parts to help them diagnose the issue. "live with it" isn't really a satisfactory resolution.

anonymous-user

53 months

Saturday 25th January 2020
quotequote all
I've seen plenty of success stories posted on the BT Support Forums.

The mods on that site actually have some bite and will raise a case for you and follow it through.

Must be worth a go I would think?

Mattt

16,661 posts

217 months

Saturday 25th January 2020
quotequote all
He’s not with BT.

Digger

14,591 posts

190 months

Saturday 25th January 2020
quotequote all
Mattt said:
He’s not with BT.
BT Openreach have provided the infrastructure in to his home. The issues lies with BT Openreach no matter who his ISP is.

Seemingly.

Mattt

16,661 posts

217 months

Saturday 25th January 2020
quotequote all
Yes but the BT Retail Support forum will be no use when it comes to Openreach.

They can do things for their retail customers, but he’s not their customer.

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Original Poster:

4,912 posts

250 months

Sunday 26th January 2020
quotequote all
Another day, another three drops (without warning).

I've also re-wired everything (for the umpteenth time) adding a Tacima 6 Way Mains Conditioner and also my fourth modem (a Zyxel VMG1312-B10A).

As expected, no difference other than the Zyxel gets a slightly faster sync.

I'm going to migrate to Andrews & Arnold, who say they'll take on a line with a fault and sort it. If they can get someone out to the cabinet/pole/exchange I expect they'll find something corroded somewhere.