The Car Salesman's Thread
Discussion
LHD said:
Zwolf said:
Yeah, we love it when there's no sale. It makes our lives much easier. 
White-flaggers are nice, but there aren't enough of them to earn a living from...
Nosebleeds.White-flaggers are nice, but there aren't enough of them to earn a living from...
They run into the deal so hard they get a nosebleed...
markmullen said:
LHD said:
Zwolf said:
Yeah, we love it when there's no sale. It makes our lives much easier.
White-flaggers are nice, but there aren't enough of them to earn a living from...
Nosebleeds.White-flaggers are nice, but there aren't enough of them to earn a living from...
They run into the deal so hard they get a nosebleed...
A much better bus than the 'Be-Back' one, it has to be said...
AtticusFinch said:
yellowbentines said:
When picking up my last car the SM came over at handover, introduced himself, ran through the questionnaire he said I could expect via email, and asked if there was any reason I wouldn't be ticking the top box for each question/category - a good idea and I'd no problem with it, he said if there was any issues he'd rather he dealt with them there and then rather than him getting a call from head office the week later.
So, when I got the questionnaire of course I felt obliged to tick the top box for each!
Sounds like a Sytner script (It's called educating the customer and works)So, when I got the questionnaire of course I felt obliged to tick the top box for each!
The Mercedes service dept ratings are a bit of a scam - most dealers are over 90%+. The only question they rate on is whether you would recommend someone to use that dealership. Let's face it, they'd have to be pretty horrendous for a customer to say no.
Edited by Deva Link on Thursday 4th October 23:13
Robsti said:
What happens if you don't answer the questionnaires?
It varies. Anywhere between further follow-up from the manufacturer to find out why you won't return it to nothing at all as only returned, completed questionnaires count. Blib said:
What happens if one doesn't get a questionnaire? I bought a car a couple of weeks ago.
Not everybody always gets one, especially around peak registration times - i.e. March & September - as there's only so many they can process in a given period etc. Once they've sent out the number they can handle, allowing for non-returns etc., they'll stop sending them out and start processing returns. It may follow on later on, or nothing at all will happen as the following month is a new month/quarter. Manufacturers vary in their approaches according to the resources they have at their disposal.
Robsti said:
What happens if you don't answer the questionnaires?
Generally a contract killer is employed 
It all works on averages so not responding can be as bad as a poor score.
Remember you are marking the individual, if the brand/dealership screw up the salesman still takes it on the chin. Think about how they have handled problems and score accordingly
Recent experience with a merc dealer in say lincolnshire was a joke and the salesman was a lying turd (arent most) when they are not trying to speak in code,they are usually billy bulls
tting. We got what we wanted and the deal we wanted eventually ..... so we were happy. To then have see the salesman and his manager virtually grovel re the
survey was in itself laughable.
We decided not to fill it in and have been hounded by an outside agency ever since
do they have CS on the CS experience???
tting. We got what we wanted and the deal we wanted eventually ..... so we were happy. To then have see the salesman and his manager virtually grovel re the survey was in itself laughable.
We decided not to fill it in and have been hounded by an outside agency ever since
do they have CS on the CS experience???
My (very large) employer (IT) uses a CS survey system called "Net promoter".
It isn't about high or low experience, it is about "would you recommend the company and its services and products to someone else?".
It is a lot more powerful if people pro-actively recommend your company than are just "happy".
They take the promoters and subtract the detractors, and you get a percentage.
It is also more about net improvement from quarter to quarter than outright score.
It isn't about high or low experience, it is about "would you recommend the company and its services and products to someone else?".
It is a lot more powerful if people pro-actively recommend your company than are just "happy".
They take the promoters and subtract the detractors, and you get a percentage.
It is also more about net improvement from quarter to quarter than outright score.
Gary11 said:
750turbo said:
Absolutely, and this from a Renault Main Dealer!!!
Shocking.
Hence HPI have from this month introduced a scheme where by any insurance funded repair is listed on your HPI report with parts pictures and everything....Great 85% of all cars are now pogglers.Shocking.
Roo said:
Gary11 said:
750turbo said:
Absolutely, and this from a Renault Main Dealer!!!
Shocking.
Hence HPI have from this month introduced a scheme where by any insurance funded repair is listed on your HPI report with parts pictures and everything....Great 85% of all cars are now pogglers.Shocking.
Just got my letter, quote
"Although the withdrawal of crash data is regrettable, the interests of our customers accross the motor, insurance and finance industries must always remain at the heart of HPI and Audatex products and service".
For once, common sense provails
Edited by POORCARDEALER on Friday 5th October 11:20
POORCARDEALER said:
I should think so too, was another nail in the coffin.
Just got my letter, quote
"Although the withdrawal of crash data is regrettable, the interests of our customers accross the motor, insurance and finance industries must always remain at the heart of HPI and Audatex products and service".
For once, common sense provails
Amen to that,Just got my letter, quote
"Although the withdrawal of crash data is regrettable, the interests of our customers accross the motor, insurance and finance industries must always remain at the heart of HPI and Audatex products and service".
For once, common sense provails
Edited by POORCARDEALER on Friday 5th October 11:20
All we need now are some customers FIVE dealers on our strip are closing in the next month!
Gary11 said:
POORCARDEALER said:
I should think so too, was another nail in the coffin.
Just got my letter, quote
"Although the withdrawal of crash data is regrettable, the interests of our customers accross the motor, insurance and finance industries must always remain at the heart of HPI and Audatex products and service".
For once, common sense provails
Amen to that,Just got my letter, quote
"Although the withdrawal of crash data is regrettable, the interests of our customers accross the motor, insurance and finance industries must always remain at the heart of HPI and Audatex products and service".
For once, common sense provails
Edited by POORCARDEALER on Friday 5th October 11:20
All we need now are some customers FIVE dealers on our strip are closing in the next month!
Reading this thread makes me glad I'm not a car salesman. - The CS bks is utterly bonkers.
Whenever I've bought a car, my mentality has been "I'm buying the car, not the salesman." - All I want is a good test drive (not this once around the block nonsense) to make sure the car's for me then a price. If the car's what I'm after, in the right condition and at the right price, it'll sell itself. If not then sorry but you won't be selling it to me.
All I want from the salesman is for them to be honest, give me a fair deal and make the buying process painless. In return I'll be polite, honest and not mess them about.
The last chap I dealt with did this and got the sale. - I did haggle, and yes he had to speak to his superior to authorise the deal, but because he was able to do that, he had it sold straight away.
ks is utterly bonkers.Whenever I've bought a car, my mentality has been "I'm buying the car, not the salesman." - All I want is a good test drive (not this once around the block nonsense) to make sure the car's for me then a price. If the car's what I'm after, in the right condition and at the right price, it'll sell itself. If not then sorry but you won't be selling it to me.
All I want from the salesman is for them to be honest, give me a fair deal and make the buying process painless. In return I'll be polite, honest and not mess them about.
The last chap I dealt with did this and got the sale. - I did haggle, and yes he had to speak to his superior to authorise the deal, but because he was able to do that, he had it sold straight away.
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