Warning to all - Gaz Golds
Discussion
I have just removed my 18 month old gaz golds after they started squeeking, to send them in for a repair under warranty only to find this:
the bottom joint has cracked through on three out of the four shocks, this i was told was due to a faulty batch of bushes that were too large and forced the alloy to crack.
Now Gaz were brilliant even before they new about the cracking they said they would repair without question,
this is a safety warning as you can't see these cracks unless you get right underneath and look from inboard towards the bottom of the shock.
GO AND CHECK YOUR SHOCKS!!!!
the bottom joint has cracked through on three out of the four shocks, this i was told was due to a faulty batch of bushes that were too large and forced the alloy to crack.
Now Gaz were brilliant even before they new about the cracking they said they would repair without question,
this is a safety warning as you can't see these cracks unless you get right underneath and look from inboard towards the bottom of the shock.
GO AND CHECK YOUR SHOCKS!!!!
That's pretty alarming. When I saw the pictures the first thought was that you have over-travelled the spherical bearing, but I can see that pressing the wrong size fitting in would do that too.
I hope that Gaz will recall the affected units and not just wait for owners to find out by word of mouth.
I hope that Gaz will recall the affected units and not just wait for owners to find out by word of mouth.
Hi
I think this all needs to be explained.
There were a batch of oversized bushes fitted to the Gaz Gold shocks late 2007 and most of them have come to light and been replaced.
The problem was exacerbated by some shocks being overtightened in full droop on two poster ramps or axle stands, thus further stressing the aluminium.
No matter how far out of warranty, Gaz have always put customers before profit and made good any issues found.
Gaz also decided that switching to billet high tensile HE15 material and spherical bearings would ensure that no further problems of this type would occur and brought out the Gaz Gold Pro to this specification.
If anybody wants to discuss this or any other issues, you can ring the Gaz Shocks helpline which is open 7 days on 07795 293018
I think this all needs to be explained.
There were a batch of oversized bushes fitted to the Gaz Gold shocks late 2007 and most of them have come to light and been replaced.
The problem was exacerbated by some shocks being overtightened in full droop on two poster ramps or axle stands, thus further stressing the aluminium.
No matter how far out of warranty, Gaz have always put customers before profit and made good any issues found.
Gaz also decided that switching to billet high tensile HE15 material and spherical bearings would ensure that no further problems of this type would occur and brought out the Gaz Gold Pro to this specification.
If anybody wants to discuss this or any other issues, you can ring the Gaz Shocks helpline which is open 7 days on 07795 293018
Ab Shocks said:
most of them have come to light and been replaced.
appreciate the clarification but that's a big statement to make, the probability may be low but the stakes are high, if there is a complete failure and someone gets hurt, it'll be small consolation. I hope every effort has been made to publicise.Torquemada said:
Glad I switched
Any manufacturer can have problems, it's how they deal with them that matters. I'm glad that Gaz are dealing with the problem as they find the faulty units, but it doesn't sound as if they have actively tracked down all the affected units (since they're turning up two years later). The fact it hasn't been mentioned at all on PH until now makes me think it's being kept quiet, perhaps for PR reasons. It looks to me like a potentially dangerous failure, if that's the case I would hope that safety concerns override any thoughts about PR.Del 203 said:
Ab Shocks said:
The problem was exacerbated by some shocks being overtightened in full droop on two poster ramps or axle stands, thus further stressing the aluminium.
Passing the buck ? They had a fault !! If just one shock hasn't/hadn't been recalled why was this not publicised ??
Moderators do you think this might be worthy of a sticky so everyone gets the info??
Edited by slideways on Saturday 26th September 18:10
Edited by slideways on Saturday 26th September 18:11
Del 203 said:
Ab Shocks said:
The problem was exacerbated by some shocks being overtightened in full droop on two poster ramps or axle stands, thus further stressing the aluminium.
Passing the buck ? They had a fault !! If just one shock hasn't/hadn't been recalled why was this not publicised ??
At the beginning of the month a 'clonking' from the front when on lock, on (close) inspection showed this:
Same as op really but looking very much to me like corrosion rather than tight bushing (why would it take 2 1/2 years to manifest itself if it was) and I can vouch for the fact they weren't fitted on 'full droop' (FFS!).
Point being that at no time had I been contacted and warned of any problem - had anybody else? And it's clear from what I've learned that it was a known issue. This is a potentially lethal fault and to come on this forum after the fact is made public and try passing blame just re-inforces my initial impression of AB shocks.
However it has to be said GAZ were very quick and responsive when dealt with directly.
This isn't meant as a slagging off for AB shocks, only reporting as found personally, and if the comments above hadn't been made I'd have kept my peace but the tone and total lack of pro-active action makes my p*ss boil.
Thanks to the op as well for bringing this to light you beat me to it!
This must be worth a sticky?
ETA: must type faster it's taken half an hour to just upload the above and edit out the really angry bits!
Slideways I think I'm right in saying AB shocks had a virtual monopoly in the supply of GAZ shocks so shouldn't be many other dealers, but your comment could be made to the garages who originally installed the shocks.
Edited by s6boy on Saturday 26th September 19:07
s6boy said:
Del 203 said:
Ab Shocks said:
The problem was exacerbated by some shocks being overtightened in full droop on two poster ramps or axle stands, thus further stressing the aluminium.
Passing the buck ? They had a fault !! If just one shock hasn't/hadn't been recalled why was this not publicised ??
At the beginning of the month a 'clonking' from the front when on lock, on (close) inspection showed this:
Same as op really but looking very much to me like corrosion rather than tight bushing (why would it take 2 1/2 years to manifest itself if it was) and I can vouch for the fact they weren't fitted on 'full droop' (FFS!).
Point being that at no time had I been contacted and warned of any problem - had anybody else? And it's clear from what I've learned that it was a known issue. This is a potentially lethal fault and to come on this forum after the fact is made public and try passing blame just re-inforces my initial impression of AB shocks.
However it has to be said GAZ were very quick and responsive when dealt with directly.
This isn't meant as a slagging off for AB shocks, only reporting as found personally, and if the comments above hadn't been made I'd have kept my peace but the tone and total lack of pro-active action makes my p*ss boil.
Thanks to the op as well for bringing this to light you beat me to it!
This must be worth a sticky?
ETA: must type faster it's taken half an hour to just upload the above and edit out the really angry bits!
Slideways I think I'm right in saying AB shocks had a virtual monopoly in the supply of GAZ shocks so shouldn't be many other dealers, but your comment could be made to the garages who originally installed the shocks.
Edited by s6boy on Saturday 26th September 19:07
Edited by slideways on Saturday 26th September 19:28
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