GBBO (Getting British Businesses Online) - No Support!
Discussion
Hi Chaps!
I initially setup my website using GBBO, a BT & Google initiative set to, as the title suggests, Get British Businesses Online. The service was free and included a .Co.Uk domain name, which I set up.
http://www.holomedia.co.uk
The service has been excellent so far in so much that the site has never fallen offline etc etc but a few days ago I received an email from a client telling me the site was down.
Doing a quick WHOIS check told me that the domain name was no longer registered, which threw me into a bit of a panic and got straight on to Nominet, the domain provider and asked what had happened, as I had no indication the site was soon to expire. Nominet informed me that their records indicated no such problem, that the name is registered until 5th july 2012 and that the issue must be with the registrar, GBBO. Since then (2Days ago) I have tried frequently to get hold of GBBO support and have had no luck. I have left messages for people to call me back but nobody has done.
Any suggestions as to what I can do? Anyone had similar problems. I am working on an Olympic Project at the moment and having the site go down is not a good sign! Definitely unhappy about this!
I'm not a web savvy type of guy, I can just about scrape through with the knowledge Ive got but anything beyond that may need pictures...
Any help would be great!
I initially setup my website using GBBO, a BT & Google initiative set to, as the title suggests, Get British Businesses Online. The service was free and included a .Co.Uk domain name, which I set up.
http://www.holomedia.co.uk
The service has been excellent so far in so much that the site has never fallen offline etc etc but a few days ago I received an email from a client telling me the site was down.
Doing a quick WHOIS check told me that the domain name was no longer registered, which threw me into a bit of a panic and got straight on to Nominet, the domain provider and asked what had happened, as I had no indication the site was soon to expire. Nominet informed me that their records indicated no such problem, that the name is registered until 5th july 2012 and that the issue must be with the registrar, GBBO. Since then (2Days ago) I have tried frequently to get hold of GBBO support and have had no luck. I have left messages for people to call me back but nobody has done.
Any suggestions as to what I can do? Anyone had similar problems. I am working on an Olympic Project at the moment and having the site go down is not a good sign! Definitely unhappy about this!
I'm not a web savvy type of guy, I can just about scrape through with the knowledge Ive got but anything beyond that may need pictures...
Any help would be great!
Site is working fine for me (never been to it before so it wouldn't be in my cache)
Whois reports that registration will expire on 15/Apr/2014, so that all looks good too.
Site seems to be on a host in Belgium (which also hosts http://runningman.be/ ?)
Your client probably has/had a problem with DNS at their end.
Whois reports that registration will expire on 15/Apr/2014, so that all looks good too.
Site seems to be on a host in Belgium (which also hosts http://runningman.be/ ?)
Your client probably has/had a problem with DNS at their end.
I have just had an email from the guy who set the site up. He is temporarily hosting the site for me as there seems to have been a change of IP Address, no explanation as to how that could have happened though...?
So I'm now into changing DNS records or somesuch...
How can an IP Address change automatically, I thought they were pretty much set in stone?
So I'm now into changing DNS records or somesuch...
How can an IP Address change automatically, I thought they were pretty much set in stone?
H18 ENF said:
I have just had an email from the guy who set the site up. He is temporarily hosting the site for me as there seems to have been a change of IP Address, no explanation as to how that could have happened though...?
So I'm now into changing DNS records or somesuch...
How can an IP Address change automatically, I thought they were pretty much set in stone?
Not at all - t'interweb is really a very flexible and fluid environment. As companies change hands and kits gets moved/upgraded/retired/replaced this change. DNS is beneficial there as it hides the reality from the "normal" user.So I'm now into changing DNS records or somesuch...
How can an IP Address change automatically, I thought they were pretty much set in stone?
Odd that you're getting that version of the page when we can see the real one. Maybe your DNS cache needs to be flushed ?
I'm getting the following DNS info. for your domain :
Name: www.holomedia.co.uk
Address: 77.235.44.78
Authoritative answers can be found from:
holomedia.co.uk nameserver = dns2.register.com.
holomedia.co.uk nameserver = dns1.register.com.
and your email is being handled by Google.
Ignore my comments about DNS cache - the page you're seeing is the one that is returned by https://www.holomedia.co.uk/ - try switching to http://www.holomedia.co.uk/ You don't have anything available over the "secure" protocol.
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