Nationwide internet banking
Discussion
Is anyone here with nationwide, that uses their internet banking?
I have just opened an account with them, and need someone to guide me through the fking minefield that is their internet banking.
It keeps asking me for my 'memorable data', which is fine. But I have three bits of information, and it ambiguously doesn't specify which one to use. Not that it matters, as none of them seem to work.
If anyone has actually succeeded with this, or has any tips, please let me know!
I have just opened an account with them, and need someone to guide me through the fking minefield that is their internet banking.
It keeps asking me for my 'memorable data', which is fine. But I have three bits of information, and it ambiguously doesn't specify which one to use. Not that it matters, as none of them seem to work.
If anyone has actually succeeded with this, or has any tips, please let me know!
You're not alone, but there are some (obvious) pointers here http://www.kategriffin.info/post/why_nationwide_in...
John Bunnell said:
If anyone has actually succeeded with this, or has any tips, please let me know!
The site doesn't specify which one of your 3 pieces of memorable data to use as it can be any of them.If yours are not working then there are 2 options:
1. you aren't entering them correctly
2. your 3 pieces of memorable data have not been saved.
ralphrj said:
The site doesn't specify which one of your 3 pieces of memorable data to use as it can be any of them.
If yours are not working then there are 2 options:
1. you aren't entering them correctly
2. your 3 pieces of memorable data have not been saved.
I thought that might be the case. I wrote down my memorable data, so I know I'm entering them correctly. If yours are not working then there are 2 options:
1. you aren't entering them correctly
2. your 3 pieces of memorable data have not been saved.
I'm pretty sure they were saved when I entered them.
I'm now locked out of it, so I suppose that means I'll have to go to a branch?
From a quick google search, I'm not alone in finding this system infuriating.
A lex said:
And they still havent made an iOS/Android mobile banking app.
Surely one of the last big banks / building societys left without one?
Er....Surely one of the last big banks / building societys left without one?
http://www.nationwide.co.uk/mobile-banking/default...
John Bunnell said:
I'm now locked out of it, so I suppose that means I'll have to go to a branch?
Not necessarily... but I bet it won't be quick.http://www.nationwide.co.uk/search/DisplayArticle....
I remember all my numbers but ive still been locked out numerous times and everytimg ive had to wait for a new letter and learn new passwords etc.
I dont know why they bother with the customer number, it makes the security flawed as you have to write the number down and have it available. After a while you can remember it but it's not ideal.
First Direct on the other hand is far easier and you can reregister there and then with just a phonecall.
Latest shenanigan from Nationwide was trying to get a new bank card - i had to get it sent to a colleague from my house as i was overseas, unfortunately it got lost when it was sent from my house to my colleagues address so i had to order a new one. Nationwide response, "sorry, you will need to come into a branch and bring some ID" i nearly ripped the phone in half.
I dont know why they bother with the customer number, it makes the security flawed as you have to write the number down and have it available. After a while you can remember it but it's not ideal.
First Direct on the other hand is far easier and you can reregister there and then with just a phonecall.
Latest shenanigan from Nationwide was trying to get a new bank card - i had to get it sent to a colleague from my house as i was overseas, unfortunately it got lost when it was sent from my house to my colleagues address so i had to order a new one. Nationwide response, "sorry, you will need to come into a branch and bring some ID" i nearly ripped the phone in half.
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