Nationwide internet banking

Nationwide internet banking

Author
Discussion

John Bunnell

Original Poster:

97 posts

117 months

Wednesday 6th February 2013
quotequote all
Is anyone here with nationwide, that uses their internet banking?

I have just opened an account with them, and need someone to guide me through the fking minefield that is their internet banking.

It keeps asking me for my 'memorable data', which is fine. But I have three bits of information, and it ambiguously doesn't specify which one to use. Not that it matters, as none of them seem to work.

If anyone has actually succeeded with this, or has any tips, please let me know!

Odie

4,187 posts

153 months

Wednesday 6th February 2013
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I use nationwide online banking but havent used it in a while, i dont remember it asking for 'memorable data' last time I used it, sorry I couldnt help.

I do agree though it is overly complicated considering it has a card reader system.

John Bunnell

Original Poster:

97 posts

117 months

Wednesday 6th February 2013
quotequote all
Apparently you can log in without the card reader, but it just isn't working for me.

bigandclever

11,888 posts

209 months

Wednesday 6th February 2013
quotequote all
You're not alone, but there are some (obvious) pointers here http://www.kategriffin.info/post/why_nationwide_in...

ralphrj

3,223 posts

162 months

Wednesday 6th February 2013
quotequote all
John Bunnell said:
If anyone has actually succeeded with this, or has any tips, please let me know!
The site doesn't specify which one of your 3 pieces of memorable data to use as it can be any of them.

If yours are not working then there are 2 options:

1. you aren't entering them correctly
2. your 3 pieces of memorable data have not been saved.

Tino

1,948 posts

254 months

Wednesday 6th February 2013
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Are you logging into the correct section.
There is a Mysave log on and one for other customers.
on mysave, you log in and it asks you for random digits the mysave memorable name/place/date etc.

V-spec

698 posts

222 months

Wednesday 6th February 2013
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Try using it as an expat! Its a "three strikes and you're out" system, and to get back in you have to visit a branch... i.e. travel back to the uk...

John Bunnell

Original Poster:

97 posts

117 months

Wednesday 6th February 2013
quotequote all
ralphrj said:
The site doesn't specify which one of your 3 pieces of memorable data to use as it can be any of them.

If yours are not working then there are 2 options:

1. you aren't entering them correctly
2. your 3 pieces of memorable data have not been saved.
I thought that might be the case. I wrote down my memorable data, so I know I'm entering them correctly.

I'm pretty sure they were saved when I entered them.

I'm now locked out of it, so I suppose that means I'll have to go to a branch?

From a quick google search, I'm not alone in finding this system infuriating.

stuartmmcfc

8,153 posts

163 months

Wednesday 6th February 2013
quotequote all
I've been using their system for years-both using the "memorable data" and card reader- without any problems.
Is your card reader not working properly?
I seem to remembert you get "locked out" for 24 hrs but there are helplines you can ring to unlock you.

ralphrj

3,223 posts

162 months

Wednesday 6th February 2013
quotequote all
A lex said:
And they still havent made an iOS/Android mobile banking app.

Surely one of the last big banks / building societys left without one?
Er....


http://www.nationwide.co.uk/mobile-banking/default...

bigandclever

11,888 posts

209 months

Wednesday 6th February 2013
quotequote all
John Bunnell said:
I'm now locked out of it, so I suppose that means I'll have to go to a branch?
Not necessarily... but I bet it won't be quick.

http://www.nationwide.co.uk/search/DisplayArticle....


Johnnytheboy

23,323 posts

157 months

Wednesday 6th February 2013
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Only one of my three works and none of my OH's do.

Something definitely a bit awry with that side of their log in portal.

stuartmmcfc

8,153 posts

163 months

Wednesday 6th February 2013
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both mine work fine smile

Nickyboy

6,326 posts

205 months

Wednesday 6th February 2013
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Nationwide is the easiest of my online accounts to use.

The memorial data is a word, you then put in your numbers and log in.

m_cozzy

418 posts

155 months

Wednesday 6th February 2013
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I was with them, very good service. Then they introduced some stupid card reader. Took me 15 mins to pay a gas bill. I smashed it with a hammer and joined first direct the next day.

deeps

5,063 posts

212 months

Thursday 7th February 2013
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Not any help, but have been with Nationwide online for years, not had one single problem via card reader or memorable data.

ralphrj

3,223 posts

162 months

Thursday 7th February 2013
quotequote all
A lex said:
If I click on the app store links I simply get 'no result found' frown
The app store link should boot up iTunes which did then give me an error message but after clicking OK it took me straight to the app.

ralphrj

3,223 posts

162 months

Thursday 7th February 2013
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A lex said:
I think its something to do with my IP address.

Gah!
Sorry if this sounds like teaching you to suck eggs but have you tried searching for it on iTunes and downloading it through there?

e8_pack

1,384 posts

152 months

Thursday 7th February 2013
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I remember all my numbers but ive still been locked out numerous times and everytimg ive had to wait for a new letter and learn new passwords etc.

I dont know why they bother with the customer number, it makes the security flawed as you have to write the number down and have it available. After a while you can remember it but it's not ideal.

First Direct on the other hand is far easier and you can reregister there and then with just a phonecall.

Latest shenanigan from Nationwide was trying to get a new bank card - i had to get it sent to a colleague from my house as i was overseas, unfortunately it got lost when it was sent from my house to my colleagues address so i had to order a new one. Nationwide response, "sorry, you will need to come into a branch and bring some ID" i nearly ripped the phone in half.

John Bunnell

Original Poster:

97 posts

117 months

Thursday 7th February 2013
quotequote all
Haha that's a good story.

I walked into Lloyd's TSB today and I now have an two accounts with them, and internet banking that works. I have logged on a couple of times today already.

In the words of the Lloyd's employee, Nationwide is a bit old fashioned.