Cayenne reliability versus Range Rover/Range Sport

Cayenne reliability versus Range Rover/Range Sport

Author
Discussion

simong800

Original Poster:

2,274 posts

106 months

Monday 14th May 2018
quotequote all
Hi all,

I just posted in the Land Rover forums to get an idea if the reliability issues I am experiencing are normal. I was keen to post in Porsche too as I am considering getting out of the RRS and into a Cayenne (previously I've had the last gen Panamera (15 plate) and a 991 turbo. I've had nothing but good experiences, other than the depreciation selling a 9 month old Pan bought from new rolleyes ).

To give an idea of experience with Range I am on my second in 18 months (bought a 26k mile 63 plate Range Rover in Nov 16 from Guy Salmon and a 14.5k mile 66 plate Range Rover Sport in March 18) and have had;

12 x visits to the service department
2 x LR assist call outs

This has been for various issues - brake squeal (replaced brakes under warranty on both cars!), gearbox warning light, airbag warning lights, turbo oil leak etc etc.

My question is how does the Cayenne stack up comparably?

Any known issues or repeat niggles that should put me off making the switch if my aim is an easier life with less main dealer visits?

Any insights greatly appreciated!

EGTE

996 posts

181 months

Monday 14th May 2018
quotequote all
I think you'll think you've died and gone to heaven, after that RR experience!

Old NA V8 Cayennes had some issues, but that's for Mark 1 models. Think they (as with Panameras) are very well-built and reliable, now.

5to1

1,781 posts

232 months

Monday 14th May 2018
quotequote all
Part of me thinks there's no smoke without fire. And i've certainly heard of issues (one similar to yours) first hand from friends/colleagues who own RR's.

But the statistician in me cautions about relying on anecdotal evidence. These sort of things take on a life of their own. Once people start to believe a product/brand is unreliable the chatter starts to take on a life of its own. Even owners are more likely to pick up on issues they may otherwise overlook in another brand.

The reverse is also true, many people believe still believe German cars are bullet proof across the board. Whereas the numbers suggest most are middle of the road in terms of reliability.

You'll have to check the reliability studies/surveys to get a representative answer.

randlemarcus

13,507 posts

230 months

Monday 14th May 2018
quotequote all
http://www.jdpower.com/cars/compare-cars?models=29...

2017 models for comparison smile (yes, I know its a Yank site)

sajafzal

392 posts

152 months

Monday 14th May 2018
quotequote all
si800 said:
Hi all,

I just posted in the Land Rover forums to get an idea if the reliability issues I am experiencing are normal. I was keen to post in Porsche too as I am considering getting out of the RRS and into a Cayenne (previously I've had the last gen Panamera (15 plate) and a 991 turbo. I've had nothing but good experiences, other than the depreciation selling a 9 month old Pan bought from new rolleyes ).

To give an idea of experience with Range I am on my second in 18 months (bought a 26k mile 63 plate Range Rover in Nov 16 from Guy Salmon and a 14.5k mile 66 plate Range Rover Sport in March 18) and have had;

12 x visits to the service department
2 x LR assist call outs

This has been for various issues - brake squeal (replaced brakes under warranty on both cars!), gearbox warning light, airbag warning lights, turbo oil leak etc etc.

My question is how does the Cayenne stack up comparably?

Any known issues or repeat niggles that should put me off making the switch if my aim is an easier life with less main dealer visits?

Any insights greatly appreciated!
I owned a Cayenne 3.0D for 6 years and 44K miles, never let me down, no problems at all.

Only time It needed any warranty work. year 4 went in for a service and the dealer called me to say they had spotted a small leak, this was rectified under warranty,

Never owned a RR, buy know of a few people who have, and they all complain about similar issues to yourself, BUT they go and buy another, thats the bit I don't get.

Hope this helps

Saj

CrashBang

225 posts

154 months

Monday 14th May 2018
quotequote all
I run a Cayenne GTS as a daily, 4.8, in circa 50k miles and 6 years nothing has gone wrong, and I mean nothing!

With the exception of tyres, a set of brake pads and servicing, every 2 years, it has cost me nothing, never had to visit a dealer due to a fault.

I keep threatening to change it, but end up buying additional as oppose to replacing as its a great reliable all rounder, when I do eventually get around to replacing it will be for another Cayenne.

In my experience the difference between a RRS & Cayenne is like chalk and cheese

Cheib

23,113 posts

174 months

Monday 14th May 2018
quotequote all
14 months into Cayenne S Diesel ownership. 22k miles and it's been faultless.

Bloke I work with bough a FFRR around the same time we bought the Cayenne.....to quote him "the customer service is appalling....clearly they have got used to not trying very hard". He hasn't had any reliability issues but his car turned up with the wrong wheels and interior (they had a loan car for three months whilst the right one was built but only after a fashion), floor mats didn't turn up for three months after the second car did so his wife resorted to going to the showroom and demanding the mats out of a showroom car and he's just had it serviced and they "forgot" to do an oil change. It's been reliable though !

5to1

1,781 posts

232 months

Monday 14th May 2018
quotequote all
Cheib said:
14 months into Cayenne S Diesel ownership. 22k miles and it's been faultless.

Bloke I work with bough a FFRR around the same time we bought the Cayenne.....to quote him "the customer service is appalling....clearly they have got used to not trying very hard". He hasn't had any reliability issues but his car turned up with the wrong wheels and interior (they had a loan car for three months whilst the right one was built but only after a fashion), floor mats didn't turn up for three months after the second car did so his wife resorted to going to the showroom and demanding the mats out of a showroom car and he's just had it serviced and they "forgot" to do an oil change. It's been reliable though !
On the plus side they got 3 months of depreciation free driving smile on JLR's $, whilst the correct spec car was built. I hope they drove the loaner like they stole it biggrin

pete

1,586 posts

283 months

Monday 14th May 2018
quotequote all
I ran a 2014 Cayenne Diesel for 29,000 miles and 4 years. In that time it had one issue with the alarm internal sensor when new, resolved with a couple of trips to the dealer, and one mandatory recall for a minor fastener on the throttle pedal. No warranty work or other faults at all in 4 years, which was a major factor in ordering a new one rather than looking too hard at things like the RR Velar or facelifted RR Sport.

mad ferret

188 posts

199 months

Monday 14th May 2018
quotequote all
I've had my Cayenne Diesel from Sept 2013, now done 64000 miles and never had any issues. Just routine servicing etc


Herdwick

150 posts

237 months

Monday 14th May 2018
quotequote all
I drove range rovers for many years, a new one every 3 or 4 years.
The last one ( new in 2012) was the most unreliable.
Randomly picked a Cayenne as a replacement, has been perfect for 2 and a half years. Only one service required.
The RR was at the dealer even other month for nearly 4 years, yes all under warranty, but....
After 20 yrs of range rovers, I probably would never buy another.

Upnorthgt3

605 posts

142 months

Monday 14th May 2018
quotequote all
We've just ordered a Cayenne hybrid because like you, I found build quality and reliability to be shocking - literally the worst car I've owned on that front, going right back to a 1973 VW Beetle.

Issues encountered include (but not limited to)

Tailgate (powered) not going up fully so you kept smacking your head (which was bad, but not as bad as..................)
Tailgate closing of its own accord and trying to slice you in half
Exhaust manifold failing off - its been repaired, but ever since sounds like it should have been produced by Massey Ferguson
Rear windows not closing to the same level
Various trim items falling off - including (unbeknown to us as we were in the car), one of the wheel arch extensions, which nearly hit several pedestrians)
Brakes disks corroding and having to be replaced (all round), 10,000 miles/13 months into ownership
Tailpipes not at the same level and when fixed, drooping back down to differing levels

I've been shown the warranty invoices from the dealership (who in all fairness, were great) and it was approaching £10k at the last count - they told me that in their (off the record opinion), RR and LR are trying to make too many models and release them in too short a period, which they don't have the resources (or experience) to achieve. Based on what we've experienced, its easy to believe.

I would not have another, tbh its 'done it' for me and non German cars going forward.


catfood12

1,410 posts

141 months

Monday 14th May 2018
quotequote all
I was lent a new 2013 RR prior to getting my Cayenne. The local Main Dealer's demo car. After about 20 miles it lost power and went into limp mode. Turbo pipe had popped off ! I took it back and politely declined any further enquiries.

Now at 100K miles with my Cayenne Diesel S, new transfer box under warranty, and a split A/C hose that require replacement. Apart from that it's been faultless and very enjoyable, never missing a beat. I'm keeping it for another couple of years, as can't find anything comparable to replace it with.

Sierra Mike

877 posts

194 months

Tuesday 15th May 2018
quotequote all
si800 said:
My question is how does the Cayenne stack up comparably?
There is no comparison. I've owned a 2012 Cayenne Diesel for 6 years and 36,000 miles and not even a hiccup. Love the car and I'm only selling it now to take delivery of a new Cayenne III shortly. In contrast, my business partner was desperate to ditch his Range Rover Autobiography before the warranty ran out. Who knew that TATA was turning the Range Rover clock back to British Leyland in terms of build quality, reliability and customer service. Life's too short to own a Range Rover.

simong800

Original Poster:

2,274 posts

106 months

Tuesday 15th May 2018
quotequote all
Thanks all, appreciate the comments and insights into Cayenne ownership. It's pretty much as I expected having experienced the quality of Porsche first hand previously.

I was warned that I'd face these issues before I got the first Range (on this very forum!) so I was semi expecting it. But it's only when I sat down and wrote a list of the number of times I've had to drop the car off (then get a taxi home, work from home, get a taxi back to collect it etc) that I realised quite how often it had been.

Love the look of the new Cayenne, not quite sure I can justify the figures involved right now though. I may go for a 2-3 year old diesel S for 18 - 24 months then pick up an 18-24 month old version of the new one at that point in time. Let's see, I am sure the man maths will come in at some point biggrin

simong800

Original Poster:

2,274 posts

106 months

Tuesday 15th May 2018
quotequote all
Upnorthgt3 said:
We've just ordered a Cayenne hybrid because like you, I found build quality and reliability to be shocking - literally the worst car I've owned on that front, going right back to a 1973 VW Beetle.

Issues encountered include (but not limited to)

Tailgate (powered) not going up fully so you kept smacking your head (which was bad, but not as bad as..................)
Tailgate closing of its own accord and trying to slice you in half
Exhaust manifold failing off - its been repaired, but ever since sounds like it should have been produced by Massey Ferguson
Rear windows not closing to the same level
Various trim items falling off - including (unbeknown to us as we were in the car), one of the wheel arch extensions, which nearly hit several pedestrians)
Brakes disks corroding and having to be replaced (all round), 10,000 miles/13 months into ownership
Tailpipes not at the same level and when fixed, drooping back down to differing levels

I've been shown the warranty invoices from the dealership (who in all fairness, were great) and it was approaching £10k at the last count - they told me that in their (off the record opinion), RR and LR are trying to make too many models and release them in too short a period, which they don't have the resources (or experience) to achieve. Based on what we've experienced, its easy to believe.

I would not have another, tbh its 'done it' for me and non German cars going forward.
Funnily enough despite the myriad of issues you suffered, none of mine are the same issues.....which goes to show there really is a hell of a lot can go wrong with them!

GameofCars

850 posts

108 months

Tuesday 15th May 2018
quotequote all
Recently my wife changed her Disco 4 for a new Cayenne Plat Edition. Wife had Disco 4 for a couple of years - it was 3yr old with 40K miles. Had new bushes under warranty & the steering always felt it had a wobble (under inspection it probably needed new discs). Wife really hated the split tailgate - as you have to stretch to put stuff in the boot which was a pain. Bought a new Cayenne in Jan - Plat Edition - finance offer was great as its a run out model. I believe the offer is still running. Only 2000 miles in & it feels in a completely different league - but granted you can't really compare the Disco with the Cayenne.

Cpt Stirling

312 posts

200 months

Tuesday 15th May 2018
quotequote all
I've had Discos and Range Rovers form many years. The latest RR (Vogue SE) has had many niggles and has actually needed recovery 3 times in the last 2 1/2 years. It has got to point where I've lost confidence in it's reliability and just don't trust it, especially for longer journeys. I use it off road in the winter for shooting and it is very good. Having said that I've had enough of the unreliability, compromised the off road ability and bought a Cayenne Diesel S which is miles better on road and I'm sure will cope with the odd shoot day (I will I fear have the utmost rip taken out of me by the other guns).

5to1

1,781 posts

232 months

Tuesday 15th May 2018
quotequote all
Cpt Stirling said:
(I will I fear have the utmost rip taken out of me by the other guns).
Dangerous game making fun out of a man holding a gun, even if you have one yourself smile

DH01

820 posts

167 months

Wednesday 16th May 2018
quotequote all

2004 V8S the unreliable one according to 'net experts. 140,000 miles roughly.
I've had all the usual problems, prop shaft bearing replaced, water pipes in engine Vee replaced, fuel pumps replaced, windscreen wiper mechanism replaced. Blocked front screen drains. Not much else, discs, pads etc.
All in all a good car that has given good service and it's still happily chugging about. Nicely built so many jobs can easily be tackled by a home mechanic.