How do I complain about "118 118"?
Discussion
As above - how do I complain about a "number" that I didn't get?
As we was in a bit of a mobile internet blackspot on Sunday at 1545, I called 118 118 (uber reluctantly) to find out the opening times for TK Maxx (don't ask). The (idiot) woman I spoke to asked "you want the opening times of TK Maxx on Sunday in S
horpe"? I said that I did and she said that they'd text them to me.
What I got was this:
As you can see, I replied "Yes" as I thought I was being asked if that was what I wanted - As you can see, I neither got the opening times nor a phone number...
I called 118247 who, at least, told me that they couldn't get me the opening times, but at least gave me the phone number.
I know it's petty, but it's the principle - I've asked for information, been charged for it and didn't get what I paid for. I cannot, however, find out anything that outlines how to and who to complain to about it. Does anyone here know how I might go about complaining as Google and the 118 website show nothing?
JTW
As we was in a bit of a mobile internet blackspot on Sunday at 1545, I called 118 118 (uber reluctantly) to find out the opening times for TK Maxx (don't ask). The (idiot) woman I spoke to asked "you want the opening times of TK Maxx on Sunday in S
horpe"? I said that I did and she said that they'd text them to me.What I got was this:
As you can see, I replied "Yes" as I thought I was being asked if that was what I wanted - As you can see, I neither got the opening times nor a phone number...
I called 118247 who, at least, told me that they couldn't get me the opening times, but at least gave me the phone number.
I know it's petty, but it's the principle - I've asked for information, been charged for it and didn't get what I paid for. I cannot, however, find out anything that outlines how to and who to complain to about it. Does anyone here know how I might go about complaining as Google and the 118 website show nothing?
JTW
I suggest this...............
http://www.youtube.com/watch?v=TTvNXtajuws
Edited: NOT safe for work
http://www.youtube.com/watch?v=TTvNXtajuws
Edited: NOT safe for work
Edited by Emsman on Tuesday 8th December 10:13
Arese said:
Worst, look-how-cool-my-phone-is post, EVER.
No, that's reserved for those that say "there's an app for that"....Antony Moxey said:
Doesn't it say at the end of the text 'no charge for this message'?
Yes, but I called 118 118 to start with, so I'd've been charged for that...
james_tigerwoods said:
bazking69 said:
Chalk it down to the service you expected and get on with life?
Given the hoops that I'd probably need to jump through, I might have to, but it's a PITA....obob said:
james_tigerwoods said:
bazking69 said:
Chalk it down to the service you expected and get on with life?
Given the hoops that I'd probably need to jump through, I might have to, but it's a PITA....
Do you know how to use google?
118 118 Customer care
http://www.118.com/static_pages/customer-care.html
118 118 Customer care
http://www.118.com/static_pages/customer-care.html
118 said:
Customer Care
We would like you to find your dealings with 118 118 positive and enjoyable. We are committed to providing you with the highest possible standard of service in our power. If you have any concerns with our web, telephone or text services please do not hesitate to contact the Customer Care department
Telephone:0800 3891 118
Fax:029 2054 8007
Email:customer.care@118118.com
We are open Monday to Friday between 9am to 5pm and have an answerphone available for evenings, weekends and Bank Holidays.
We would like you to find your dealings with 118 118 positive and enjoyable. We are committed to providing you with the highest possible standard of service in our power. If you have any concerns with our web, telephone or text services please do not hesitate to contact the Customer Care department
Telephone:0800 3891 118
Fax:029 2054 8007
Email:customer.care@118118.com
We are open Monday to Friday between 9am to 5pm and have an answerphone available for evenings, weekends and Bank Holidays.
jesusbuiltmycar said:
Do you know how to use google?
118 118 Customer care
http://www.118.com/static_pages/customer-care.html
Hmm - I didn't spot that one... 118 118 Customer care
http://www.118.com/static_pages/customer-care.html
118 said:
Customer Care
We would like you to find your dealings with 118 118 positive and enjoyable. We are committed to providing you with the highest possible standard of service in our power. If you have any concerns with our web, telephone or text services please do not hesitate to contact the Customer Care department
Telephone:0800 3891 118
Fax:029 2054 8007
Email:customer.care@118118.com
We are open Monday to Friday between 9am to 5pm and have an answerphone available for evenings, weekends and Bank Holidays.
We would like you to find your dealings with 118 118 positive and enjoyable. We are committed to providing you with the highest possible standard of service in our power. If you have any concerns with our web, telephone or text services please do not hesitate to contact the Customer Care department
Telephone:0800 3891 118
Fax:029 2054 8007
Email:customer.care@118118.com
We are open Monday to Friday between 9am to 5pm and have an answerphone available for evenings, weekends and Bank Holidays.
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