[RESOLVED] Why are all these threads locked?

[RESOLVED] Why are all these threads locked?

Author
Discussion

SlackBladder

2,581 posts

203 months

Monday 1st August 2016
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James Drake said:
Sadly it wasn't beer induced, I was still working. And it wasn't in anyway a threat, I was simply trying to get some facts in place before responding. Careful with that sleuthing too... see rule 1: http://www.pistonheads.com/gassing/rules.htm
Sleuthing laugh

When you post in your official capacity your posts appear on a yellow template, I wouldn't call it sleuthing to be able to see the difference between white and yellow.

James Drake

2,670 posts

117 months

Monday 1st August 2016
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SlackBladder said:
Sleuthing laugh

When you post in your official capacity your posts appear on a yellow template, I wouldn't call it sleuthing to be able to see the difference between white and yellow.
Forgive me - I assumed that you'd been snooping about with IP addresses or something. The yellow / white templates are nothing to do with which computer I'm using or when I'm posting in my "official capacity", it is just down to clicking a button to make certain posts stand out (which I forgot to do). However, you were strangely accurate as I was in fact using my personal laptop as my work one was on charge!

Anyway, the OP has now agreed via email that he is happy that this is resolved, so unless anyone has anything constructive to add I'll close the thread. Anyone?

CoolHands

Original Poster:

18,652 posts

195 months

Monday 1st August 2016
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Hang on!


Vaud

50,519 posts

155 months

Monday 1st August 2016
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James Drake said:
Forgive me - I assumed that you'd been snooping about with IP addresses or something.
You know full well that we can't see a posters IP address...

James Drake

2,670 posts

117 months

Monday 1st August 2016
quotequote all
Vaud said:
James Drake said:
Forgive me - I assumed that you'd been snooping about with IP addresses or something.
You know full well that we can't see a posters IP address...
No, I don't know that. For all I know he's a super hacker that knows my bank account details and inside leg measurement. Shall I assume that no one has anything constructive to add then?

SlackBladder

2,581 posts

203 months

Monday 1st August 2016
quotequote all
James Drake said:
SlackBladder said:
Sleuthing laugh

When you post in your official capacity your posts appear on a yellow template, I wouldn't call it sleuthing to be able to see the difference between white and yellow.
Forgive me - I assumed that you'd been snooping about with IP addresses or something. The yellow / white templates are nothing to do with which computer I'm using or when I'm posting in my "official capacity", it is just down to clicking a button to make certain posts stand out (which I forgot to do). However, you were strangely accurate as I was in fact using my personal laptop as my work one was on charge!

Anyway, the OP has now agreed via email that he is happy that this is resolved, so unless anyone has anything constructive to add I'll close the thread. Anyone?
I have enough trouble with copy and paste, let alone anything more technical than that smile


zarjaz1991

3,480 posts

123 months

Monday 1st August 2016
quotequote all
I disagree that a load of locked threads gives the impression that issues are being resolved.

What it give the impression of, is that the moderators have decided not to allow any further discussion on that subject. That's what closed threads most commonly indicates in forums, and as someone who's been involved in forums for a decade, that's the impression it always gives me.

In short, I think it's a bad idea. Some sort of 'resolved' thread prefix is the more modern way of doing this.

It also causes frustration, one of the reasons forums generally are losing traffic to Facebook is that people are sick and tired of being arbitrarily told what to do, where do do it, how to word it, etc etc. Coming to a thread you'd like to add some input to, only to find it is arbitrarily locked, is just one more facet to that frustration.

Vaud

50,519 posts

155 months

Monday 1st August 2016
quotequote all
James Drake said:
No, I don't know that. For all I know he's a super hacker that knows my bank account details and inside leg measurement. Shall I assume that no one has anything constructive to add then?
James, to be honest your passive aggressive posting style isn't helping perceptions.

Paul Garlick was well viewed and had a much more open style, maybe go back and see how he used to engage?

James Drake

2,670 posts

117 months

Monday 1st August 2016
quotequote all
zarjaz1991 said:
I disagree that a load of locked threads gives the impression that issues are being resolved.

What it give the impression of, is that the moderators have decided not to allow any further discussion on that subject. That's what closed threads most commonly indicates in forums, and as someone who's been involved in forums for a decade, that's the impression it always gives me.

In short, I think it's a bad idea. Some sort of 'resolved' thread prefix is the more modern way of doing this.

It also causes frustration, one of the reasons forums generally are losing traffic to Facebook is that people are sick and tired of being arbitrarily told what to do, where do do it, how to word it, etc etc. Coming to a thread you'd like to add some input to, only to find it is arbitrarily locked, is just one more facet to that frustration.
Thanks for the feedback - we've pretty much discussed your points already (see long winded reply above) and we're going to get the permission of the OP before closing the threads.

JD

AndrewEH1

4,917 posts

153 months

Monday 1st August 2016
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zarjaz1991 said:
In short, I think it's a bad idea. Some sort of 'resolved' thread prefix is the more modern way of doing this.
When locking thread doing this would really make it clear, along with contacting OP.

Dom_PH

358 posts

104 months

PH TEAM

Monday 1st August 2016
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Thanks for the feedback zarjaz1991.

zarjaz1991 said:
What it give the impression of, is that the moderators have decided not to allow any further discussion on that subject. That's what closed threads most commonly indicates in forums, and as someone who's been involved in forums for a decade, that's the impression it always gives me.
It is true we do close some threads for this reason, and when this happens it is for good reasons, but nearly every time we close threads in Website Feedback it is to indicate a resolved topic.


zarjaz1991 said:
In short, I think it's a bad idea. Some sort of 'resolved' thread prefix is the more modern way of doing this.
I like this a lot. Something we will certainly look into.


Thanks for the other feedback everyone - we get the message, we have been locking too many threads! However, I think we can all agree that since James has taken over responding to Website Feedback, threads are receiving quick replies from a PH staff member, which is the most important thing about this Website Feedback forum, and something historically we have not been incredible at.


anonymous-user

54 months

Monday 1st August 2016
quotequote all
zarjaz1991 said:
I disagree that a load of locked threads gives the impression that issues are being resolved.

What it give the impression of, is that the moderators have decided not to allow any further discussion on that subject. That's what closed threads most commonly indicates in forums, and as someone who's been involved in forums for a decade, that's the impression it always gives me.

In short, I think it's a bad idea. Some sort of 'resolved' thread prefix is the more modern way of doing this.

It also causes frustration, one of the reasons forums generally are losing traffic to Facebook is that people are sick and tired of being arbitrarily told what to do, where do do it, how to word it, etc etc. Coming to a thread you'd like to add some input to, only to find it is arbitrarily locked, is just one more facet to that frustration.
Please take note of this James its bang on, and I'm afraid its what seems to be about to happen to this thread?




Edited by V6Pushfit on Monday 1st August 11:42

PoleDriver

28,640 posts

194 months

Monday 1st August 2016
quotequote all
zarjaz1991 said:
What it give the impression of, is that the moderators have decided not to allow any further discussion on that subject.
This is exactly how I viewed it a couple of weeks back when the mass closures commenced! Admittedly, some threads deserve closure but not all of them!

Dom_PH

358 posts

104 months

PH TEAM

Monday 1st August 2016
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I've spoken to James and for topics that we believe have been resolved, we're going to trial editing the title by prepending "[Resolved] " to it. That way, if the OP has another related question, or we didn't answer the question in the way they had intended, then we can simply return the heading back to its original.

Let us know what you think.

zarjaz1991

3,480 posts

123 months

Monday 1st August 2016
quotequote all
Dom_PH said:
I've spoken to James and for topics that we believe have been resolved, we're going to trial editing the title by prepending "[Resolved] " to it. That way, if the OP has another related question, or we didn't answer the question in the way they had intended, then we can simply return the heading back to its original.

Let us know what you think.
I think that's great news, and will make the feedback forum look professional as well.

Thanks for taking on board people's feedback on this....

PoleDriver

28,640 posts

194 months

Monday 1st August 2016
quotequote all
zarjaz1991 said:
Dom_PH said:
I've spoken to James and for topics that we believe have been resolved, we're going to trial editing the title by prepending "[Resolved] " to it. That way, if the OP has another related question, or we didn't answer the question in the way they had intended, then we can simply return the heading back to its original.

Let us know what you think.
I think that's great news, and will make the feedback forum look professional as well.

Thanks for taking on board people's feedback on this....
thumbup +1

surveyor

17,827 posts

184 months

Monday 1st August 2016
quotequote all
PoleDriver said:
zarjaz1991 said:
Dom_PH said:
I've spoken to James and for topics that we believe have been resolved, we're going to trial editing the title by prepending "[Resolved] " to it. That way, if the OP has another related question, or we didn't answer the question in the way they had intended, then we can simply return the heading back to its original.

Let us know what you think.
I think that's great news, and will make the feedback forum look professional as well.

Thanks for taking on board people's feedback on this....
thumbup +1
+2....

poing

8,743 posts

200 months

Monday 1st August 2016
quotequote all
Glad to see common sense has been applied. smile

Some people aren't cut out for customer service it would seem but we've all been young and enthusiastic at one point, it's a phase and we grow out of it wink

zarjaz1991

3,480 posts

123 months

Monday 1st August 2016
quotequote all
James seems fine to me. I am certain his idea of locking threads was well intentioned.

What matters is, he and the company of listened to our feedback and acted on it. Pretty quickly too.

saaby93

32,038 posts

178 months

Tuesday 2nd August 2016
quotequote all
zarjaz1991 said:
James seems fine to me. I am certain his idea of locking threads was well intentioned.

What matters is, he and the company of listened to our feedback and acted on it. Pretty quickly too.
yes
and it says its resolved smile