No fault accident should I use a claims company
No fault accident should I use a claims company
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Discussion

Lordglenmorangie

Original Poster:

3,071 posts

228 months

Thursday 4th May 2023
quotequote all
Hi, I have a motorhome that is being marketed by a company. A buyer was allowed to take a road test yesterday without my knowledge. They damaged the rear light and bumber looks like in the region of 4 to 5 K to put right. This should be covered by the agents insurance, should I set on a no claims company to protect my interests as I am not sure they want to repair as new. It's a 17 plate Hymer worth around 100K.any recommendations to the best claims company would be appreciated.

davek_964

10,626 posts

198 months

Thursday 4th May 2023
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Claims company seem to make a lot of their money from insane hire car costs - which surely aren't relevant to you in this case anyway?

I can't see why they would "protect your interests" more than simply going through the agent insurance yourself. After the stories I've heard of claims companies, I wouldn't touch one.

I went through third party insurers a few years back for a Ferrari repair and had no issue. I chose where it was repaired, I made sure it was done well.

E-bmw

12,149 posts

175 months

Thursday 4th May 2023
quotequote all
I too did similar, just used the other parties insurance.

I would never personally advise the use of a claims handling company, for me they are an evil by product of the litigation age & will only ever bump up the cost of insurance more & more, they should be ignored by all until they finally fall back into oblivion.

Generally, the other insurance company only gains more/loses less by you using their services and they will sometimes give a small incentive to only use them & to not take a hire car.

One bit of advice I would give though is to make a note of all persons you speak to when about what & try to deal with just one person direct.

Lordglenmorangie

Original Poster:

3,071 posts

228 months

Thursday 4th May 2023
quotequote all
Years ago wasn't there a chap on here, who used to have company dealing with no fault claims, who was highly thought of.

BrokenSkunk

5,027 posts

273 months

Thursday 4th May 2023
quotequote all
Lordglenmorangie said:
Years ago wasn't there a chap on here, who used to have company dealing with no fault claims, who was highly thought of.
AnniesDad?

FWIW

3,809 posts

120 months

Thursday 4th May 2023
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No.

alscar

7,989 posts

236 months

Thursday 4th May 2023
quotequote all
Lordglenmorangie said:
Hi, I have a motorhome that is being marketed by a company. A buyer was allowed to take a road test yesterday without my knowledge. They damaged the rear light and bumber looks like in the region of 4 to 5 K to put right. This should be covered by the agents insurance, should I set on a no claims company to protect my interests as I am not sure they want to repair as new. It's a 17 plate Hymer worth around 100K.any recommendations to the best claims company would be appreciated.
I think I would be insisting to the company that it should be repaired as new and then when done look for another company to market your mh.




Drawweight

3,472 posts

139 months

Thursday 4th May 2023
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BrokenSkunk said:
Lordglenmorangie said:
Years ago wasn't there a chap on here, who used to have company dealing with no fault claims, who was highly thought of.
AnniesDad?
That’s the chap.

He messaged me when I posted without prompting and was very helpful.

Haven’t seen him on here for a while tho.

Lordglenmorangie

Original Poster:

3,071 posts

228 months

Thursday 4th May 2023
quotequote all
OK cheers for that, at the moment it looks like the agent is going to do the right thing, fingers crossed

Grumps.

16,934 posts

59 months

Thursday 4th May 2023
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Sorry what? 100k for a motor home?

Blimey I am way out of touch!

FWIW

3,809 posts

120 months

Thursday 4th May 2023
quotequote all
Grumps. said:
Sorry what? 100k for a motor home?

Blimey I am way out of touch!
Don’t look at the price of a VW camper!

AlexRS2782

8,419 posts

236 months

Friday 5th May 2023
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FWIW said:
Grumps. said:
Sorry what? 100k for a motor home?

Blimey I am way out of touch!
Don’t look at the price of a VW camper!
I thought "Battle Bus" was the new go to phrase for them these days hehegetmecoat


Jujuuk68

364 posts

180 months

Friday 5th May 2023
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Remember, when an AMC takes on a repair, all they're doing is allowing you "credit" to repair your vehicle at your expense.

You're basically asking if you should stand the cost yourself, rather than an insurer paying. AMC's also incur engineers fees on your behalf, as well as encouraging the use of expensive storage and recovery operators, and when authorising the repairs (which are still your liability), doing so at labour rates 20-40% more expensive that either your insurers or the other insurers can obtain.

And if you don't want or need a hire vehicle, where the lucrative profit is, they won;t be very interested anyway.

Here's an amazing option - have you thought of actually asking the party from whom you're expecting payment, (The fault parties insurer) to repair it? At no cost to you? And at no "credit liability" to you that could go to Court at a later date if they can't agree the costs were reasonable?

Lordglenmorangie

Original Poster:

3,071 posts

228 months

Friday 5th May 2023
quotequote all
Good info, thanks. All has
Has turned out to our satisfaction. So post can now closed.
Many thanks for all contributors.

e-honda

9,548 posts

169 months

Friday 5th May 2023
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Have you tried suggesting they buy it off you for what you were expecting then deal with it themselves?