Rejecting a car?
Discussion
Sorry for the slight ramble… I have a friend who bought a car at a distance. She’s not been to the premises at any point, it’s definitely a distance sale.
It’s a 7k car for info if that’s relevant. The car came with damage to the bumpers, which wasn’t obvious from the photos. She asked for the damage to be fixed, which to be fair they did remove the car for the week, fixed it and brought it back to her a week later. The advert stated parking sensors and air con. He doubled down on this by sending across specific written specification when asked (which doesn’t correlate). The parking sensors don’t exist and she’s now discovered the air con doesn’t exist either. I think this is simply an oversight on their part as they had offered to pay for it to be fixed when she said it wasn’t cold (we then discovered it was because it doesn’t have air con).
She would like to reject the car at this point. Seller has made noises about ‘finding her another one, but it’ll take time’. It’s from about 3 hours away from her, so understandably she’s not keen to drive the thing back. Is it her obligation to get it to him or is it his to collect it?
Sorry, I think this has been done a few times but I can’t locate a definitive answer as to who transports the thing in case of rejection.
It’s a 7k car for info if that’s relevant. The car came with damage to the bumpers, which wasn’t obvious from the photos. She asked for the damage to be fixed, which to be fair they did remove the car for the week, fixed it and brought it back to her a week later. The advert stated parking sensors and air con. He doubled down on this by sending across specific written specification when asked (which doesn’t correlate). The parking sensors don’t exist and she’s now discovered the air con doesn’t exist either. I think this is simply an oversight on their part as they had offered to pay for it to be fixed when she said it wasn’t cold (we then discovered it was because it doesn’t have air con).
She would like to reject the car at this point. Seller has made noises about ‘finding her another one, but it’ll take time’. It’s from about 3 hours away from her, so understandably she’s not keen to drive the thing back. Is it her obligation to get it to him or is it his to collect it?
Sorry, I think this has been done a few times but I can’t locate a definitive answer as to who transports the thing in case of rejection.
guillemot said:
Sorry for the slight ramble… I have a friend who bought a car at a distance. She’s not been to the premises at any point, it’s definitely a distance sale.
It’s a 7k car for info if that’s relevant. The car came with damage to the bumpers, which wasn’t obvious from the photos. She asked for the damage to be fixed, which to be fair they did remove the car for the week, fixed it and brought it back to her a week later. The advert stated parking sensors and air con. He doubled down on this by sending across specific written specification when asked (which doesn’t correlate). The parking sensors don’t exist and she’s now discovered the air con doesn’t exist either. I think this is simply an oversight on their part as they had offered to pay for it to be fixed when she said it wasn’t cold (we then discovered it was because it doesn’t have air con).
She would like to reject the car at this point. Seller has made noises about ‘finding her another one, but it’ll take time’. It’s from about 3 hours away from her, so understandably she’s not keen to drive the thing back. Is it her obligation to get it to him or is it his to collect it?
Sorry, I think this has been done a few times but I can’t locate a definitive answer as to who transports the thing in case of rejection.
Call citizens advice in the morning and you'll get all of your answers. It's a free service for consumers.It’s a 7k car for info if that’s relevant. The car came with damage to the bumpers, which wasn’t obvious from the photos. She asked for the damage to be fixed, which to be fair they did remove the car for the week, fixed it and brought it back to her a week later. The advert stated parking sensors and air con. He doubled down on this by sending across specific written specification when asked (which doesn’t correlate). The parking sensors don’t exist and she’s now discovered the air con doesn’t exist either. I think this is simply an oversight on their part as they had offered to pay for it to be fixed when she said it wasn’t cold (we then discovered it was because it doesn’t have air con).
She would like to reject the car at this point. Seller has made noises about ‘finding her another one, but it’ll take time’. It’s from about 3 hours away from her, so understandably she’s not keen to drive the thing back. Is it her obligation to get it to him or is it his to collect it?
Sorry, I think this has been done a few times but I can’t locate a definitive answer as to who transports the thing in case of rejection.
You'll get conflicting advice on here.
It was yes, but he then doubled down with a specification both emailed across prior to sale and printed when the car handed over. But I do think that’s probably what’s happened, and he’s gone along with it rather than checking properly. I think it’s an honest mistake as I said, just trying to work out where she stands for the next bit options wise really.
guillemot said:
It was yes, but he then doubled down with a specification both emailed across prior to sale and printed when the car handed over. But I do think that’s probably what’s happened, and he’s gone along with it rather than checking properly. I think it’s an honest mistake as I said, just trying to work out where she stands for the next bit options wise really.
Sorry, I misinterpreted, I thought you meant the ad said something different to some other communication pre sale.Dealers must be aware of this and double check.
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