Carers for elderly relative in the home: issues/advice...
Discussion
Just been made aware of serious shortcomings with the care in home provided to an elderly bedridden relative. Safeguarding has been breached. I've called for an in person meeting with the manager of the organisation.
All I want is a written, formal recognition of what has happened and a guarantee it won't again.
My question is, should they attempt to brush off the issue, what's my next line of recourse?
All I want is a written, formal recognition of what has happened and a guarantee it won't again.
My question is, should they attempt to brush off the issue, what's my next line of recourse?
Local Council, they should have a crisis team, I'd ring them.
Or your local adult safeguarding team.
You can also try https://www.nhs.uk/nhs-services/hospitals/what-is-... they were very useful for my mum.
GP might be useful
I'd spam them all, and copy them all in!
This was my approach that worked very well in similar situations, never once called police, as doubt they'll come if nothings happening now.
Copy all together, including care company, so everyone can see everything together - that was my tactic that worked very well!
Or your local adult safeguarding team.
You can also try https://www.nhs.uk/nhs-services/hospitals/what-is-... they were very useful for my mum.
GP might be useful
I'd spam them all, and copy them all in!
This was my approach that worked very well in similar situations, never once called police, as doubt they'll come if nothings happening now.
Copy all together, including care company, so everyone can see everything together - that was my tactic that worked very well!
You don't say whether your relative is self-funding or LA funded, which has an impact. Self-funders generally have less contact with the local authority whereas LA funded clients should have an allocated Social Worker, who you should involve.
Either way, don't rely on the home to resolve this, make sure you include the local Social Work area duty team (or allocated worker) and local safeguarding team. The home may resolve the problem for you but not others - you need to ensure the issues are raised with a wider audience.
wrinx
Either way, don't rely on the home to resolve this, make sure you include the local Social Work area duty team (or allocated worker) and local safeguarding team. The home may resolve the problem for you but not others - you need to ensure the issues are raised with a wider audience.
wrinx
My Mum was a self funder and when we had an incident (in a care home, not at home home), I first took it up with the care home and they were ver good and it got reported to the LA. Subsequently, I had a call from the LA (Surrey Adult Social Care) checking on the incident to make sure they understood it properly from my perspective and that I was happy with the resolution. I was very impressed by the care home and the LA.
My advice would be that in your case they are the people to escalate to (not Surrey unless you live there #obvs) if you don't get a good response.
Bert
My advice would be that in your case they are the people to escalate to (not Surrey unless you live there #obvs) if you don't get a good response.
Bert
Gassing Station | Speed, Plod & the Law | Top of Page | What's New | My Stuff