UK Distance selling regulations
Discussion
Quick question please.
Do UK Regs trump USA company specific T&C for product ordered from within UK?
I ordered some shoes from what looked like a UK website with prices shown in sterling. Paid with CC.
Invoice arrives with price in USD so not a UK site.
As you know such a purchase will attract UK VAT and a shippers admin fee.
I immediately emailed to cancel my order. After some time has elapsed they are offering a 25% refund "as a gesture of goodwill" if I cancel.
Any ideas please?
Do UK Regs trump USA company specific T&C for product ordered from within UK?
I ordered some shoes from what looked like a UK website with prices shown in sterling. Paid with CC.
Invoice arrives with price in USD so not a UK site.
As you know such a purchase will attract UK VAT and a shippers admin fee.
I immediately emailed to cancel my order. After some time has elapsed they are offering a 25% refund "as a gesture of goodwill" if I cancel.
Any ideas please?
TooLateForAName said:
Is it actually USA or (as I suspect) china or india?
At the risk of ridicule for my footwear choices..........https://www.sebagofactorysoutletuk.com/products/me...
The teacher said:
Don't the suppliers have to pay the costs? I know when I buy things from China, all customs charges and vat are added at the point of purchase.
That's highly unusual for Chinese shippers. The CAN do it, the same as my business CAN pay all the VAT and duty for the recipient when I ship to the EU (I don't). I've not yet experienced a Chinese importer doing this (that doesn't mean they don't of course). Chinese importers normally do one of two things. They just label the package with a value below the VAT / duty threshold, or, you are not really ordering from China, but instead, a drop-shipper somewhere in the UK or EU.In facts I'm not even sure Chinese importers can do this. I make orders with China along the lines of $30,000 at a time, and I pay "DDU" - all charges paid , delivered to the door, but, I still have to pay HMRC the VAT when they land at the freight forwarders.
To the OP - did you order form a UK regsitered business? if so, distance sellers applies, if not, you were duped, and I'd claim via my card co. Plenty of websites out there pretending to be UK that are not - you need ot check. Usually, if the price is unusually low, scan teh website for shipping terms etc to check where they are.
b
hstewie said:
hstewie said: The website was registered 2 weeks ago and links back to Kuala Lumpur.
Ignoring your taste in footwear you really might want to brush up on how to spot reputable websites.
That site looks like a UK/EU based drop-shipper (operating from KL). 7-15 days delivery is the clue. Nothing wrong with the shoes. Play nice.Ignoring your taste in footwear you really might want to brush up on how to spot reputable websites.
That website is making my spidey sense tingle. Look At The Terms And Conditions Where Every Word is Capitalized. Actually read them - they don't read like native English, they read like a translation or like they were written by someone whose first language is not English. Look at the length of the delivery and return times. Quite long for a supposed UK based company. The website also doesn't comply with the legal requirements to show the business name and contact details for the legal entity you are dealing with.
Lots of signs there that all is not what it appears TBH.
Lots of signs there that all is not what it appears TBH.
Griffith4ever said:
bhstewie said:
hstewie said: The website was registered 2 weeks ago and links back to Kuala Lumpur.
Ignoring your taste in footwear you really might want to brush up on how to spot reputable websites.
That site looks like a UK/EU based drop-shipper (operating from KL). 7-15 days delivery is the clue. Nothing wrong with the shoes. Play nice.Ignoring your taste in footwear you really might want to brush up on how to spot reputable websites.
The scammy website itself is currently being served from pretoria in south africa, but that's practically irrelevant. It's a forged website.
Sebago UK is a trading name of GL Dameck Ltd which is a Scottish company.
@OP -- You should take this up with your Credit Card provider ASAP.
55palfers said:
TooLateForAName said:
Is it actually USA or (as I suspect) china or india?
At the risk of ridicule for my footwear choices..........https://www.sebagofactorysoutletuk.com/products/me...
There seem to be a lot of dodgy websites exploiting this. There's several selling those crappy Qinux drones, and if you want to buy extras that take the price over £100 you have to enter into two or more separate transactions, so as to keep each one under the £100 limit (yes, having consumed a few glasses of vino I fell for the ads and bought one!)
I suppose the reason is that if too many customers were able to reclaim payment the CC company would just withdraw the facility.
Pro Bono said:
55palfers said:
TooLateForAName said:
Is it actually USA or (as I suspect) china or india?
At the risk of ridicule for my footwear choices..........https://www.sebagofactorysoutletuk.com/products/me...
There seem to be a lot of dodgy websites exploiting this. There's several selling those crappy Qinux drones, and if you want to buy extras that take the price over £100 you have to enter into two or more separate transactions, so as to keep each one under the £100 limit (yes, having consumed a few glasses of vino I fell for the ads and bought one!)
I suppose the reason is that if too many customers were able to reclaim payment the CC company would just withdraw the facility.
55palfers said:
At the risk of ridicule for my footwear choices..........
https://www.sebagofactorysoutletuk.com/products/me...
The fact my virus software blocked the site as a scam says everything you should need to knowhttps://www.sebagofactorysoutletuk.com/products/me...
Gassing Station | Speed, Plod & the Law | Top of Page | What's New | My Stuff