Insurance Accident advice needed
Discussion
Hi Guys i am looking for some advice.
I have had 2 Accident in space of a Month both Non Fault and Liability has been accepted for both of them.
This is in regards to first Accident which is in my own Car which is an Electric jaguar. I was on the round about where another car Hit my Cars Drivers side door and it got damaged. the car Displayed few errors at time (high voltage error and traction battery error ). long Story short. I Called insurance who told me that their garage will be giving me a call to arrange repairs.
the garage never called so i had to call them make an appointment as i had message from them, the garage gave me appointment after 10 days. i took the car there. the guy checked the car and told me it looks like a write-off due battery issue and he will be sending quote to garage. after 5 days of me chasing them the garage refused to give quoted and refused to repair the car. this was Cars Manufacturer garage.
I called insurance Again to let them know about situation they told me they will arrange another garage. I Called garage and the garage told me that they do not have any availability for another month. I spoke To insurance Again who told me that due To Christmas times it will be like this everywhere advised me To take car to my own garage.
I took the car to my who own garage who checked and generated a quote and sent it to the insurance. after few days the insurance sent Their own hired engineer who had a look at the car from outside and did not even start the car.
today i spoke to insurance again who told me that the battery fault is not associated with Accident and they will only pay me for body Repairs. they acknowledged the battery fault but told me that they wont be covering it as their engineer does not think it was due To the Accident. they told me go to manufacturer and get a report from them to say that the fault was due To accident. I even told them that the Car is Still under Manufacturers Warranty and if there was issues it would have been dealt under warranty before the accident and I am not just doing so i can get it Repaired it repaired in insurance costs but The person on other hand kept arguing told me i need to do my own investigation.
after the call to esure feeling helpless i called car manufacturer Jaguar. Jaguar told me they do not have any Dates available until 7th march before they can even have look at the car.
I again called esure and explained situation to them. The engineer who I was spoke to Told me that he could not do anything and I will need To speak to claims department regarding. the Claims department told me they will write it to engineer to sort the situation Out. I am going round the circles speaking to insurance literally everyday by staying on The phone for over 2 hours on Each call. no one in esure has any Answers. they just keep referring me to other departments.
I do not have problem waiting until march the issue i have is that i do not have car. i use my car for my and work as well. they are telling me That they won't be providing me car. it is not my fault that they are disputing repairs. they are now sending me to another garage after telling me i Can take car to my own garage.
i am stressed out and any help will be appreciated. I have literally called them every second day for like 4 hours. (they make you wait 2 hours and the call gets cut off you have to call them again ) since accident has happened Try to sort This Matter out but all answer i got was they Are Still working On it and There is no new updated on this matter.
also Never ever use Esure.
I have had 2 Accident in space of a Month both Non Fault and Liability has been accepted for both of them.
This is in regards to first Accident which is in my own Car which is an Electric jaguar. I was on the round about where another car Hit my Cars Drivers side door and it got damaged. the car Displayed few errors at time (high voltage error and traction battery error ). long Story short. I Called insurance who told me that their garage will be giving me a call to arrange repairs.
the garage never called so i had to call them make an appointment as i had message from them, the garage gave me appointment after 10 days. i took the car there. the guy checked the car and told me it looks like a write-off due battery issue and he will be sending quote to garage. after 5 days of me chasing them the garage refused to give quoted and refused to repair the car. this was Cars Manufacturer garage.
I called insurance Again to let them know about situation they told me they will arrange another garage. I Called garage and the garage told me that they do not have any availability for another month. I spoke To insurance Again who told me that due To Christmas times it will be like this everywhere advised me To take car to my own garage.
I took the car to my who own garage who checked and generated a quote and sent it to the insurance. after few days the insurance sent Their own hired engineer who had a look at the car from outside and did not even start the car.
today i spoke to insurance again who told me that the battery fault is not associated with Accident and they will only pay me for body Repairs. they acknowledged the battery fault but told me that they wont be covering it as their engineer does not think it was due To the Accident. they told me go to manufacturer and get a report from them to say that the fault was due To accident. I even told them that the Car is Still under Manufacturers Warranty and if there was issues it would have been dealt under warranty before the accident and I am not just doing so i can get it Repaired it repaired in insurance costs but The person on other hand kept arguing told me i need to do my own investigation.
after the call to esure feeling helpless i called car manufacturer Jaguar. Jaguar told me they do not have any Dates available until 7th march before they can even have look at the car.
I again called esure and explained situation to them. The engineer who I was spoke to Told me that he could not do anything and I will need To speak to claims department regarding. the Claims department told me they will write it to engineer to sort the situation Out. I am going round the circles speaking to insurance literally everyday by staying on The phone for over 2 hours on Each call. no one in esure has any Answers. they just keep referring me to other departments.
I do not have problem waiting until march the issue i have is that i do not have car. i use my car for my and work as well. they are telling me That they won't be providing me car. it is not my fault that they are disputing repairs. they are now sending me to another garage after telling me i Can take car to my own garage.
i am stressed out and any help will be appreciated. I have literally called them every second day for like 4 hours. (they make you wait 2 hours and the call gets cut off you have to call them again ) since accident has happened Try to sort This Matter out but all answer i got was they Are Still working On it and There is no new updated on this matter.
also Never ever use Esure.
I m trying to get courtesy car from them. The claims department is saying they acknowledged that they have provided me bad service and they will be writing an email to engineering department to come with a plan which will apparently take another week. So again they are sending me back to each other. I have even opened up complaint which will take 8 weeks for them to reply. There is no higher management I can speak to.
However someone from higher management is always meant to call me. I have never received that call in fact I have never received any call from esure at all.
However someone from higher management is always meant to call me. I have never received that call in fact I have never received any call from esure at all.
It’s my insurance company. They done even have liability update on their system even when I have an email from my solicitors that the liability has been accepted by them.
Should I contact third party insurance and tell them to deal with cost ?
Thanks for all of your replies and time.
Should I contact third party insurance and tell them to deal with cost ?
Thanks for all of your replies and time.
It’s my insurance company. They done even have liability update on their system even when I have an email from my solicitors that the liability has been accepted by them.
Should I contact third party insurance and tell them to deal with cost ?
Thanks for all of your replies and time.
Should I contact third party insurance and tell them to deal with cost ?
Thanks for all of your replies and time.
Welcome to the hell that is stuck between two sets of equally incompetent and intransigent b
ds.
My recent experience with both insurers and main dealers is shocking.
Had a BMW dealer who told me it would be 12 weeks to get my car in for warranty work, or 3 months if I wanted a courtesy car. What use is a warranty if you can't avail yourself of it?
ds.My recent experience with both insurers and main dealers is shocking.
Had a BMW dealer who told me it would be 12 weeks to get my car in for warranty work, or 3 months if I wanted a courtesy car. What use is a warranty if you can't avail yourself of it?
untakenname said:
Ask a Jaguar dealership to scan the car for faults and then provide you the log, they should hopefully show when the electrical faults were first logged by the car and if it's the same time as the accident then the insurers won't be able to contest that it was pre-existing.
I am more then happy to do that however Jaguar Is not booking the car until 7th of match. i can get it done but i need car until then. esure is basically saying "thats sound like a you problem " basically. spookly said:
Welcome to the hell that is stuck between two sets of equally incompetent and intransigent bds.
My recent experience with both insurers and main dealers is shocking.
Had a BMW dealer who told me it would be 12 weeks to get my car in for warranty work, or 3 months if I wanted a courtesy car. What use is a warranty if you can't avail yourself of it?
Maybe I'm due a parrot, and I realise it's an awfully long time to wait, but isn't 12 weeks the same as 3 months, so there's no difference between waiting for a courtesy car or not? ds.My recent experience with both insurers and main dealers is shocking.
Had a BMW dealer who told me it would be 12 weeks to get my car in for warranty work, or 3 months if I wanted a courtesy car. What use is a warranty if you can't avail yourself of it?
That aside, this battery repair issue is as big a concern for me as range anxiety. I don't make a habit of having accidents, but a rather expensive car being written off due to an unrepairable battery following a relatively minor accident does feel financially risky, hence the higher insurance premiums, I guess.
evoivboy said:
Do you have courtesy cover or is it a cheapy policy?
The courtesy car is only given from insurance if the my car is written. A car was provided by third party but I had accident on it. This was second accident. (Non fault ). After that I am just waiting to hear from my insurance who have not communicated once. It is me who is calling them everyday. lord trumpton said:
You mention 2 separate accidents but describe only one.
Whats the significance of the two?
Did the other one happen before the one you describe here? If so when did the battery issue begin?
The one I described here is first one. The second one was on hire which was provided after accident but nothing after accident I just waited for insurance to act on garage report. I thought they will sort out in few days but they kept dragging it on and now they are saying to take it another garage which will at least 2 months before the car is repaired. Whats the significance of the two?
Did the other one happen before the one you describe here? If so when did the battery issue begin?
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